Sunday, December 21, 2025

Unlock AG Pro Today

Why Now?

AG Pro gives you sharp insights, compelling stories, and weekly mind fuel without the fluff. Think of it as your brain’s secret weapon – and our way to keep doing what we do best: cutting the BS and giving you INDEPENDENT real talk that moves the needle.

Limited time offer: $29/yr (regularly $149)
✔ Full access to all stories and 20 years of analysis
✔ Long-form exclusives and sharp strategy guides
✔ Weekly curated breakdowns sent to your inbox

We accept all major credit cards.

Pro

/ once per week

Get everything, no strings.

AG-curious? Get the full-access version, just on a week-to-week basis.
• Unlimited access, no lockouts
• Full Premium archive access
• Inbox delivery + curated digests
• Stop anytime, no hoops

$
7
$
0

Get your fill of no-BS brilliance.

Pro

/ once per year

All in, all year. Zero lockouts.

The best deal - full access, your way. No timeouts, no limits, no regrets.
A year for less than a month of Hulu+
• Unlimited access to every story
• Re-read anything, anytime
• Inbox drop + curated roundups

$
29
$
0

*Most Popular

Full access, no pressure. Just power.

Free
/ limited

Useful, just not unlimited.

You’ll still get the goods - just not the goodest, freshest goods. You’ll get:
• Weekly email recaps + curation
• 24-hour access to all new content
• No archive. No re-reads

Free

Upgrade later -
we’ll be here!

Unlock AG Pro Today

Why Now?

AG Pro gives you sharp insights, compelling stories, and weekly mind fuel without the fluff. Think of it as your brain’s secret weapon – and our way to keep doing what we do best: cutting the BS and giving you INDEPENDENT real talk that moves the needle.

Limited time offer: $29/yr (regularly $149)
✔ Full access to all stories and 20 years of analysis
✔ Long-form exclusives and sharp strategy guides
✔ Weekly curated breakdowns sent to your inbox

We accept all major credit cards.

Pro

/ once per week

Get everything, no strings.

AG-curious? Get the full-access version, just on a week-to-week basis.
• Unlimited access, no lockouts
• Full Premium archive access
• Inbox delivery + curated digests
• Stop anytime, no hoops

$
7
$
0

Get your fill of no-BS brilliance.

Pro

/ once per year

All in, all year. Zero lockouts.

The best deal - full access, your way. No timeouts, no limits, no regrets.
A year for less than a month of Hulu+
• Unlimited access to every story
• Re-read anything, anytime
• Inbox drop + curated roundups

$
29
$
0

*Most Popular

Full access, no pressure. Just power.

Free
/ limited

Useful, just not unlimited.

You’ll still get the goods - just not the goodest, freshest goods. You’ll get:
• Weekly email recaps + curation
• 24-hour access to all new content
• No archive. No re-reads

Free

Upgrade later -
we’ll be here!

BlackBerry’s vision of customer service’s future is bright

BlackBerry forges ahead

We all know that Research In Motion (RIM), the creators or BlackBerry devices, are struggling – stocks are falling, they are no longer the media darlings, devices hitting the market right now are criticized for being less than visionary. Despite their challenges, BlackBerry envisions an amazing future filled with their devices in a way that automates life but doesn’t eliminate the need for human interaction.

[ba-youtubeflex videoid=”6TQtrXyeIhY”]

A jazzed up version of today’s technologies

Some have criticized this video for being unrealistic, but there are already existing technologies that do everything in the video, but with a more disjointed interface and functioning through various devices and apps rather than just a single device that handles all of the functions, and they all look the same.

In the video, RIM imagines [ba-highlight bg=”#DDDDDD” color=”#333333″]device integration[/ba-highlight], which is similar to how internet-connected Blu-ray players already behave. Point a device at a television and control it. You can even plug your iPhone or Android in to your HDTV, and even more amazing, there is already an app that turns any tv into a browser. Having all of your devices communicate already exists, although it remains disjointed.

Also in the video, we see [ba-highlight bg=”#DDDDDD” color=”#333333″]mobile and social[/ba-highlight], which of course already exists. Most retail sites allow you to share content directly from the site, but the advantage RIM is pointing out in their device is that it could be tied to your device’s contacts rather than just your Facebook, or just your Twitter. Even companies like Bing are mixing in mobile and social, for example, as they have made search social, and even though that is only one aspect of a device’s use, the groundwork has been laid.

[ba-highlight bg=”#DDDDDD” color=”#333333″]Immediate customer response[/ba-highlight] is envisioned in the video, which exists today through a variety of web apps, website plug-ins, and e-commerce features, and at its most crude form is available through web chat on a standard website. [ba-highlight bg=”#DDDDDD” color=”#333333″]Retail management apps[/ba-highlight] and [ba-highlight bg=”#DDDDDD” color=”#333333″]supply chain management[/ba-highlight] tools already exist and have amazing analytics that are improving constantly, but RIM’s vision of how the user sees and interacts with the app is definitely above and beyond sexy. The goal here appears to be reducing many tasks down to a single click, which would definitely a plus.

In the cab, the woman is given her total electronically, pays by holding up her app, collaborates through chat and browser sharing, and her device knows she is on the way to the station and offers to sell her a ticket with one click. These are all current technologies, using GPS, geo-fencing, and mobile payment systems, some of which you can already use without pulling out a credit card, like TabbedOut, and collaboration tools as simple as Skype.

[ba-highlight bg=”#DDDDDD” color=”#333333″]Augmented reality[/ba-highlight] (AR) has existed for years, allowing people to hold up their phone and see messages and pop ups through their camera, typically showing where a business is or what its offers are. This technology is, however, getting a boost from companies like Google with their augmented reality glasses which is not the same vision RIM has of AR, but close.

[ba-highlight bg=”#DDDDDD” color=”#333333″]Point of sale[/ba-highlight] specials, and custom tailored offers are already done through loyalty program apps through phones, and the [ba-highlight bg=”#DDDDDD” color=”#333333″]connected home[/ba-highlight] is already here in many forms. Now, the one part of Minority Report that has not become a mainstream reality is walking into a store that recognizes your device, and begins communicating with you through a hologram. It’s coming though. We applaud RIM’s vision still including humans, rather than the idea that everything will be run by robots by 2020.

Marti Trewe
Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

8 COMMENTS

Subscribe
Notify of
wpDiscuz
8
0
What insights can you add? →x
()
x
Exit mobile version