The Ultimate Watch-Dog
Have you ever wished you could know what everyone has ever said about you as a business professional? Sure, you’ve received great client testimonials and feedback over the years, but maybe there are some disgruntled clients out there who have not been happy with something you’ve done or the services you’ve provided and are broadcasting their dissatisfaction publicly, without you knowing. After all, people love to go on Twitter or their favourite blog or forum to gripe and complain.
So, just how can you monitor what people are saying about you online? How can you keep an eye on conversations people are having on the web that are relevant to your business? I’m going to discuss three great tools that will make it easy for you to do just this.
Social Media Monitoring Tools
Google Reader is extremely helpful in monitoring what people are talking about online. I’m going to outline how to take advantage of Google Reader for social media monitoring.
- Step one: think about what keywords or phrases you want to monitor (for example, “Mary Jones” or “The Manhattan Loft Experts” or “moving to Dallas” or “[company name] sucks”).
- Step two: set-up RSS feeds around these keywords for Twitter, Google Blog Search, and Google News. Make sure when you search for the keywords, they’re in quotation marks so you can ensure the most accurate search results. At the bottom of the search result page, there will either be a hyperlink that asks you if you’d like to subscribe in Google Reader or an RSS link. Click this link. To learn how to create an RSS feed for Twitter, visit this tutorial.
- Step three: Make sure all your RSS feeds are in your Google Reader. Once they are, you’re done with setting everything up. You now have one consolidated place where you can see what people are saying about you across a number of different areas on the web.
Another useful monitoring tool is Google Alerts. Google Alerts will monitor relevant Google search results based on the keywords or phrases you specify and email you these results once a day, once a week, or as-it-happens (you decide). This is valuable because with Google Alerts, you 1) benefit from the convenience of receiving search results right to your inbox, and 2) allow you to see actual Google search results since you’re not able to easily set up RSS feeds for them (and thus can’t easily add them to your Google Reader).
Lastly, Twilert is a really cool app you can use to get regular email alerts of tweets relevant to your business. If anyone tweets about you or something relevant to you, for example, purchasing a loft in Manhattan, you’ll know about it right away. Of course, if you are setting up Twitter RSS feeds in Google Reader, you’ll have the tweet there as well, but email alerts give you that extra peace of mind that you’re seeing the tweets you want to see and are able to reply right away.
The Importance of Monitoring
You want to know what people are saying about you online. If someone is asking about the services you provide, you have the opportunity to chime in, introduce yourself, and potentially win a new client. If someone wrote a blog post about how they waited four hours for you to get back to their phone call and about how dissatisfied they are with your services, you can use that opportunity to publicly respond and do what you can to turn this disgruntled blogger into a loyal advocate for you.
With the increasing popularity of social media, the act of monitoring relevant conversations is a must. Committing to growing your business through posting status updates to Facebook and tweets to Twitter is no longer enough. You need to have a plan in place to monitor what people are saying on social media (and on the web in general) in order to take your social media marketing strategy to the next level.
How ecommerce brands can increase sales, even on tiny purchases
(MARKETING) These tips and tricks are prime ways to boost the dollar amount spent at checkout and close more deals — even on the tiny purchases!
There are many marketing techniques aimed at acquiring new customers. Makes sense, right? More customers, more money. But how do you increase sales with your existing customer base? The Average Order Value (AOV) = Total Revenue/# of Transactions. This number is important because it indicates how much each customer is buying. Here are some ways to increase your AOV:
First, it’s crucial to appeal to human nature. People like things for free. So, by setting a minimum to receive free delivery, buyers are more likely to continue browsing and eventually buying, in order to avoid the shipping fee. While we all know that spending $50 when I only meant to spend $37 isn’t ideal, but I’d rather pay $50 for two products, than $43 for one and shipping. It feels like a better value.
Over half of customers will discontinue their transaction when they found out there are additional costs. MORE THAN HALF. Don’t surprise people the wrong way — we don’t like it.
Second, have you ever been to Costco? Ever left Costco with exactly the amount of food you needed? No, of course, you haven’t. The concept of buying in bulk appeals to our sense of value. Oranges are $1.09 per pound but buy a 10 lb. bag and get it for $8.50. Next thing you know, you’re feeding your child’s soccer team as well as the opponents. Offering a discount on package deals and large quantities at least gets your customers thinking about purchasing more.
We all rationalize the need for a good deal. My roommate used to buy two 12-packs of the giant muffins because “They were on sale.” A discount on a package might entice someone who was looking for a little more variety but was hesitant at first.
Next, recommending products is a great way for customers to lay eyes on new things. Not everyone is a browser — some people go straight to a specific section. By using information from previous purchases and browsing history, showing related, best-selling, or recommended products is an awesome way to generate more clicks and potentially increase sales.
Finally, help us lazy people by including a gift-wrapping option at checkout so that people buying remotely for others out of town can send things directly. In order to wrap, they would have to send to themselves, wrap, then send again or deliver to the receiver. The former sounds like it’s worth $6.99 to me!
In conclusion, there are always ways to boost sales with your existing, loyal, customers. If buyers are only purchasing one thing at a time, reflect on why this is. Perhaps a few sweeteners or additional opportunities could lead to long-term growth. Remember human nature and happy selling!
Branded content coming to a theater near you?
(MARKETING) A solid attempt to find a new vein for branded content, this silver screen antic seems short lived.
When firing up your laptop to watch branded content have you ever thought, “Man, I wish I could watch this short video on the big screen. I’d pay good money to see this in the theater!”?
Probably not, which is why Marriott’s narrowly distributed lifestyle series Storybooked should be a cautionary tale to other content creators. (It won’t be, but we tried.)
Marriott disrupted the branded content model by screening the entirety of Storybooked in theaters. Yep, you could’ve dropped around $20 to watch an extended branding experience in theaters and if you missed it, it airs on A&E. It also lives on their branded lifestyle blog Marriott Traveler and of course, YouTube.
Created by Marriott Content Studios, Storybooked is a series of short films aiming to “share with consumers around the world the benefits of loyalty to Marriott through the experiences and stories of real members.”
The members featured are international artists and musicians on personal journeys. Each episode is almost formulaic in nature – the artist offers a profound statement about their work or journey, then comes footage of a train, followed by footage of the artist touching buildings, sitting in doorways and enjoying local culture. Sometimes they return to the Marriott, sometimes they don’t.
I watched many of these (from the comfort of my couch) and I’m in no hurry to book Marriott any time soon. I get it, companies are trying to attract a younger and hipper demographic and they think branded content is the way to earn loyalty, but these are lukewarm advertorials at best. They lack the sincerity of originality and authenticity that appeals to a younger demographic. I didn’t even feel compelled to look up these artists’ work to explore more. I didn’t feel compelled to do anything.
If anyone, they might appeal to already loyal Marriott fans, but I’m having a hard time imagining even the most rabid fan forking over the price of theater admission to watch these.
There are brands have been able to successfully dip their toes into more narrative-based ads. Both Kate Spade and H&M have previously created episodic series and short films to promote their lines and they’ve worked largely because even though they’re ads, their creativity and whimsy prevail. I wouldn’t rush to see them in the theaters, but I’d happily surrender a few minutes of screen time to watch.
Will this trend continue? Will other brands seek the same kind of distribution model for branded content? Think of it this way, when’s the last time you found yourself in a crowded movie theater?
Ten podcasts that every business owner should hear
(MARKETING) If you’re a business and want to learn something, give one of (or all of) these ten podcasts a listen.
So many choices, so little time
As podcasts grow more and more popular, it has become increasingly difficult to sort through the sea of excellent options out there.
From interviews with business leaders to industry specific advice from experts, podcasts are an incredible free and convenient way to get a small dose of inspiration and knowledge.
Business podcasts for your listening enojoyment
This short list offers just a taste of the myriad of business podcasts available. Whether you’re an aspiring entrepreneur looking for some tips on breaking into a new industry or a seasoned vet hoping to get some new inspiration, we hope you’ll find something here worth listening to.
How I Built This, hosted by Guy Raz.
Podcast fans will recognize Guy Raz’s name (and voice) from TED Radio Hour. While that show can be a great source of inspiration for businesses, one of the most consistently inspiring shows is his new project that shares stories and insight from some of the biggest business leaders in the world. In just four months, Guy has talked to everyone from Richard Branson and Mark Cuban to L.A. Reid and Suroosh Alvi. While there are plenty of excellent interview-driven shows with entrepreneurs, if you want to hear about the world’s best known companies, this is your best bet.
The Art of Charm, hosted by Jordan and AJ Harbinger.
The Art of Charm is a business podcast by definition, but the advice it provides will definitely help you in other parts of your day-to-day life as well. With over three million listens a month, the incredibly populat show provides advice, strategies and insight into how to network effectively and advance your career and personal life.
StartUp, hosted by Alex Blumberg and Lisa Chow.
If you’re an entrepreneur, there is no excuse not to be listening to StartUp, the award-winning business podcast from Gimlet Media. The show’s talented hosts come from incredible radio shows like Planet Money and This American Life and bring a top-notch level of storytelling to the show, which provides behind the scenes looks at what it is actually like to start a company. Now on the fourth season, StartUp is one of those business podcasts that even people not interested in business will get a kick out of.
The Whole Whale Podcast, hosted by George Weiner.
One of the best things about podcasts is the wide variety of niche shows available that go in-depth into fascinating topics. One of those shows is the Whole Whale Podcast, which shares stories about data and technology in the non-profit sector. You’ll get detailed analysis, expert knowledge and can hear from a long list of social impact leaders from Greenpeace, Change.org, Kiva, Teach For America and more.
Social Pros Podcast, hosted by Jay Baer and Adam Brown.
Navigating the surplus of social media guides online can be a nightmare, so look no further thna Social Pros. Recent episodes talk about reaching college students on social media, the rise of messaging apps, and making better video content for Facebook. Plus, there are great case-studies with companies doing social right, like Kellogg’s, Coca Cola and Lenscrafters.
Entrepreneur on Fire, hosted by John Lee Dumas.
One of the original entrepreneurship shows, Entrepreneur on Fire has logged over 1,500 episodes with successful business leaders sharing tips, lessons and advice learned from their worst entrepreneurial moments. Sometimes humorous, sometimes heartbreaking, always inspiring, this show is sure to have at least one interview with someone you can learn from.
The $100 MBA, hosted by Omar Zenhom.
Think of The $100 MBA as a full-fledged business program in snack-sized portions. The daily ten minute business lessons are based on real world applications and cover everything from marketing to techology and more. Cue this show up on your commute to or from work and watch your knowledge grow.
This Week in Startups, hosted by Jason Calacanis.
This is your audio version of TechCrunch, Gizmodo or dare we say The American Genius. Each week, a guest entrepreneur joins the show to talk about what is happening in tech right now. You’ll get news about companies with buzz, updates on big tech news and even some insider gossip.
The Side Hustle Show, hosted by Nick Loper.
This is the show if you want answers for the big question so many entrepreneurs face. How do I turn my part-time hustle into a real job? Featuring topics such as passive income ideas, niche sites, and self-publishing, host Nick Loper is upfront and honest about the tough world of side hustles. The show features actionable tips and an engaging energy, and may just be that final push you need to grow your gig.
Back To Work, hosted by Merlin Mann and Dan Benjamin.
Focused on the basics that you don’t think about, Back To Work looks deep into our working lives by analyzing things like workflow, email habits and personal motivation. Somewhere between self-help and business advice, Back To Work takes on a new topic relating to productivity each week.
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