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How to Reach Hispanic Real Estate Buyers- Interview with VivaReal.com Founder

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VivaReal.com founder Brian Requarth has been a great resource to me personally and I have been inspired by his entrepreneurial spirit and his vigilant devotion to the Hispanic community in America and abroad. He has taken on a massive task by being the first to reach out to Spanish speaking buyers and sellers in this capacity and we asked him a few key questions that I think are important for you to know about if you have a desire to expand your marketing efforts and reach Spanish speaking international real estate buyers.

viva

What is VivaReal?

VivaReal is a series of real estate marketplaces (listing websites) for buying and selling property in niche markets ranging from the US Hispanic community to expats and retirees in Latin America (Mexico, Costa Rica, etc). We also recently went live with national real estate portals in Brazil, Mexico and Colombia.

What inspired you to create VivaReal?

A couple years ago I got involved with NAHREP (National Association of Hispanic Real Estate Professionals) and I saw that there was a lack of real estate resources online in Spanish. With the large Latino community in the US I couldn’t believe there was no national site so we started building VivaReal, the place for Spanish speakers to find their home online and connect with a real estate professional.

Simultaneously, my wife and I were looking at property in Bogotá, Colombia where she is from. I was totally dissatisfied with what we saw online. There were very few websites and the ones we did find were constantly going offline. Having lived abroad in Mexico, Argentina and Costa Rica I knew that there is a growing expat community in Latin America. We decided to pursue the bigger opportunity and expand our project into multiple countries. But I guess at the end of the day the real reason I started this company was to support my chronic need to travel and see the world. I have trouble staying in once place.

What is the advantage of using your site over others?

Sometimes we take for granted the awesome search functionality on the major real estate sites in markets like the US. We have come to expect lightning fast, easily searchable sites with great usability because for the most part, that’s what’s out there. In Latin America, companies haven’t yet invested heavily in technology partially due to lower levels of internet penetration (this is changing fast). Also, the amount of data and property listings online is minimal. In the states, you can find millions of properties online. This is not the case in Latin America.

I would say the advantage is that we provide a real estate search experience that meets the expectations of our users coupled with a large (and growing) database of property listings in markets that typically don’t have everything all in one place.

How has VivaReal grown over time?

We are a relatively new site, but we have grown pretty fast. Each market has seen different levels of growth, but overall we are growing at about 15%-20% each month across our network. There are a few markets like Brazil that have seen higher growth rates. Last month we passed 250k unique visitors.

What city/state/country produces the most traffic to your site?

It is no surprise that in the United States our top markets are California, Texas and Florida (Miami gets a lot of traffic) considering that is where ~ 75% of the Latino community lives. Outside of the United States our traffic is pretty evenly divided between Mexico, Brazil and Colombia.

People are surprised about Colombia, but the political situation has greatly improved over the last decade and we are finding that there is a growing interest in the region (Century 21 and Coldwell Banker are already there and I heard through the grapevine that RE/MAX is setting up shop too). Colombia is trying to shake the image of the world’s cocaine capital. When people go down there they are actually pretty surprised. People think that its like the movie Mr. and Mrs. Smith with chickens running around and fires everywhere, but it’s actually one of the best kept secrets in Latin America.

In Mexico there are large expat communities in Baja California, Puerto Vallarta and San Miguel de Allende. I have met a lot of Realtors that have been in the game for 20+ years in the US or Canada and decide they want to retire in Mexico. Many of them bring their experience down south to service the millions of expats and retirees expected to move to Mexico in the coming years.

Costa Rica is another popular country where you’ll find some of the bigger US franchise companies with offices.

Can American or Canadian Realtors use the site or get involved?

Marketing to the US Hispanic community through our site is definitely an opportunity since traditionally it is a more difficult market segment to reach. A good portion of first time home buyers over the next 10 years are expected to be Hispanic. For those agents that have properties across the border in Mexico or other countries in Latin America, they should be uploading their listings to our site (it’s free). Also, I would be more than happy to talk to any agents that have thought about moving down south to either retire or throw their hat in the ring to try real estate in another country. I can be found on twitter @brianrequarth.

What’s next for VivaReal?

World domination….j/k. In the short term we are focusing on growing our database of property listings in some of the key markets mentioned above. We also recently opened up new offices in Bogota, Colombia and Sao Paulo, Brazil. We will be attending trade shows in Miami, Las Vegas (NAHREP), Bogota and Sao Paulo over the next couple months where we plan on announcing some important partnerships.

Lani is the Chief Operating Officer at The American Genius - she has co-authored a book, co-founded BASHH and Austin Digital Jobs, and is a seasoned business writer and editorialist with a penchant for the irreverent.

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21 Comments

21 Comments

  1. Benn Rosales

    September 24, 2009 at 9:28 am

    @brianrequarth Rock on Brian and VivaReal! Being in a border state we get a lot of the conversation regarding Latin American real estate, I think you’re hitting the mark by drawing back the curtains on the mystery. Good luck!

  2. Brian Requarth

    September 24, 2009 at 12:40 pm

    Benn and Lani,

    Thanks a lot for interviewing me. I really appreciate it. Im a big fan of AG and it is an honor to be featured here. Any time you are in Bogota or Sao Paulo (where we have offices), please let me know. Mi casa es su casa 😉

    Brian

  3. Ines Hegedus-Garcia

    September 24, 2009 at 10:53 pm

    Brian is one of those people that I’m happy to know. We have been communicating forever about the power of blogging and using internet resources in Spanish – I’m just waiting for him to make it easier for me to syndicate listings to his site (hint hint)…..and always wish him the best of luck! 🙂

  4. Brian Requarth

    September 24, 2009 at 11:11 pm

    Hi Ines,

    We have a few new syndication partners that we should be adding this year. 09 had been all about expanding into new markets, but as soon as we add new partners I will let you know.

    Thanks for always being supportive.

    Un abrazo,

    Brian

    By the way this article mentions 250k visitors, but yesterday we passed 300k.

  5. Joe Loomer

    September 25, 2009 at 7:06 am

    I’m not Hispanic but lived in Costa Rica, Bolivia, and Spain for many years. I’ve often wondered how to take advantage of my rudimentary Spanish skills (have you ever heard a Costa Rican accent mixed with Andalucia? I get some funny looks at the Mexican Restaraunts around town). I’m proud to be the first Augusta, Georgia, agent to register on VivaReal!

    Viva Brian!

    Jefe Naval, Dignidad Naval

  6. Brian Requarth

    September 25, 2009 at 8:18 am

    Joe,

    Bievenido y muchos saludos!

    Brian

  7. Greg Barnhouse

    September 26, 2009 at 12:59 am

    My wife is Hispanic (San Antonio native), I am not. We have lived in several other countries (all Asian, not Latin American). But, we have a client that has given us several listings (a residential listing and a commercial listing both here in the DFW Area, and 3 condos in Buenos Aires, Argentina. While we have started some Internation Real Estate training, and are globally comfortable, we are having some difficulty establishing a relationship with a real estate agent there we can trust with these listings through a referral. Any advice / or network connections there would be greatly appreciated.

    BTW, this is a great article. I have benefited greatly from the insight of AG writers and comments for quite some time now.

    Thanks,
    Greg Barnhouse

  8. Brian Requarth

    September 26, 2009 at 9:43 pm

    Hi Greg,

    Please send me an email to brian (at) vivareal.com. I will put you in contact with a good agent in Buenos Aires. Hopefully you can get down to Buenos Aires. If you haven’t been there, it is a great city. I lived there for 6 months.

    Best regards,

    Brian

  9. Claudia Gonella

    October 18, 2009 at 1:15 pm

    Completely agree that the quality of websites that serve the US RE.net are vastly superior to those looking at Central and South America. Search functionality is poorer but also, and perhaps more frustrating for users, is the difficulty in getting hold of reliable market data to make decisions. Many countries don’t publish official data. Things are slowly getting better but greater transparency is still needed.

  10. Brian Requarth

    October 18, 2009 at 9:50 pm

    Hi Claudia,

    You are right about market data. I have seen what you have done with Reveal Real Estate. Congrats!

    You are helping create better transparency particularly in Central America. This is much needed. Data analysis is one of the most difficult things to come by in Latin America. Keep up the great work!

    Brian

  11. Miguel

    September 17, 2010 at 4:47 pm

    Great article. If you need any help in Colombia, we are here to help you.

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Business Marketing

Simple ways to improve your organic reach on Facebook

(BUSINESS MARKETING) Facebook continues to make businesses and pages pay to play, but businesses still have a shot of improving their organic reach, according to experts in the field.

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Facebook open on laptop with white desk and small potted plant, open to organic reach.

Facebook organic reach is not dead, but you will need to work harder to get eyes on your pages. Here’s a rundown of what experts are saying will help you reach your audience. Facebook is still the top social media platform that marketers use and where consumers tend to look for and follow brand pages. So don’t despair!

Those running Facebook business pages have been seeing ever diminishing returns on their effort at getting their content in front of their audiences and fans, especially since around 2016. Yet Facebook remains the #1 platform for building an audience. Once upon a time, Facebook was incredibly fertile soil to grow our entrepreneurial and creative gardens in, at little to no cost to us. Many businesses are seeing a drastic reduction in reach, meaning that a tiny percentage of people are seeing our posts, even among those who follow our pages.

Have you ever heard something like, “The first one’s always free; that’s how they get you”? This has long been a business philosophy to hook prospective customers, used by savvy marketers and drug dealers alike. Facebook went and took that to the next level, introducing an easy-to-use platform where almost anyone could find and engage with their target audiences of customers, fans, members, and more.

Of course, there had to be a reckoning, and now that Facebook has more than 2.6 billion active monthly users worldwide, they continue to change the rules. Consider the amount of users and the amount of posts being made, and it makes more sense that Facebook tries to narrow the audience for any single post to a reasonable chunk. Otherwise, our brains would explode (okay, my words, not an actual medical opinion). Really, you don’t need to reach everybody, because not everybody is interested in what you’re offering. You need to reach the right people who are going to engage and build a smaller, engaged loyal group of diehard customers.

Community is key
Here are some of the latest tips and best practices to increase organic reach in 2021, provided by Facebook pros. Mark Zuckerburg keeps bringing up the concept of community, and the algorithm favors engagement, not only on Facebook, but across platforms. Nobody wants products and services constantly jammed in their faces.

This is a conversation, not a one-way portal into your customers’ brains and wallets. A constant barrage of salesy content, urging people to buy buy buy, grows real tedious real fast. “If you build it, they will come.” Only instead of a baseball field in the middle of nowhere, work to build a community.

Ask yourself these questions:

  • Are you creating conversations?
  • Are you using your platform to act as a resource and provide helpful or inside information in your niche or area of expertise?
  • Are you asking your audience what they want and would like to see more of from you?
  • Are you taking current events and trends into account, reacting to local/national/world news at all, and creating timely posts?
  • Are you using a variety of post types (photos, videos, links) and taking advantage of Facebook’s built in post tools?
  • Are you taking data into account for what content people are responding to favorably and when?
  • Do you ever invest in Facebook ads or boosted posts for important content or events?

Find the answer to these questions to reevaluate your strategy, work on promoting a dialogue with your audience, and ideally you will see more engagement on your pages, fruitful interactions that ultimately lead to loyal customers and bigger sales.

Create Conversations
Zuckerburg himself comes back to this point repeatedly in his regular updates on the state of all things Facebook and how the algorithm works, saying Facebook will “prioritize posts that spark conversations and meaningful interactions between people.” Not every industry lends itself to deep thoughts, but it can be simple enough to engage your audience with community questions. People love giving their opinions or talking about a shared interest.

Community questions can be fun, lively, and create fun interaction between your audience and the business. A simple This or That question posted on one of the background color templates can get the conversation started. If people don’t have to invest a lot of time to answer, then great! Depending on the industry, these can be easy one-offs: Red wine or white? Beach vacation or mountains? TikTok or Reels? Mac or PC? Harley Davidson hogs or Kawasaki crotch rockets? Early bird or night owl?

Hot takes, unpopular opinions, are another way to get people chatting. I’m not espousing trying to stir up controversy here, unless that is appropriate for your business, but people get emotional as all get out for something as simple as pineapple on pizza or beans in chili. What’s a popular or common opinion in your field? How can you introduce a hot take to get people chatting? For an entrepreneurial page, you could put out a hot take on a cluttered desk, or making lists, or standing desks.

Sure, these conversations may start out superficial, but who knows? When people begin interacting on your page more, they begin seeing more that you post, and that’s when you can introduce something a little weightier, asking them to share their expertise or advice on a relevant topic.

Become a resource
Whether your business is a science journal, digital marketing, interior designing, or a Texas Hill Country resort, your business and your audience is unique. Real estate agencies have become good at this, so we’ll use them as an example. If you are selling or leasing properties in Austin or San Francisco, sell the area. Don’t only post the properties you’re selling or agent profiles. Post those, yes, but also post industry news and local attractions.

When people are interested in moving to a new city or a new neighborhood or investing in opening a business there, they need to know why the area is attractive. What is the business climate? What are the financial perks associated with living there? What is the area known for (local restaurants, live music hiking trails, swimming holes, no traffic)? Has the area made a list for quality of life, affordability, great job prospects in X industry? Sharing blogs, articles, infographics, videos, and photos highlighting any of these can help your page serve the interests of your target audience. This is a good thing.

Ask your audience
This is a simple tip for keeping things closer to your audience’s interests, helping you identify areas where your page may be lacking–and opportunities for growth, and keeping the conversation going. Be careful not to overuse this one, but it’s an important tool.

  • Try a simple question, such as “What would you like to see more of on this page?”
  • Create a poll, which is much faster to answer, and helps you narrow answers down to what you really want to know.
  • Similar to the community questions, ask them to share something that has helped them. A classic example would be “What is the best entrepreneurial advice anyone has even given you?” Or “Please share some tips to fight procrastination.” Or “What is the top time-saving tool you use in your business (or for scheduling)?” Having your page followers (and hopefully others) chat with each other this way is helpful for them and for your organic reach.

Take current events and trends into account
This one’s simple: Read the room. This goes both ways. If there is renewed interest in, say, downtown lofts or sea shanty dances on TikTok, can you use this momentary heat to bring interest to your page? On the other hand, if there is a natural disaster, tragedy, or financial crash that has caused great suffering in an area? That’s a good moment to review your scheduled posts and delete or postpone anything that could be unintentionally triggering or offensive.

Some types of businesses are better suited to jumping on the latest trend. Do you have a bar or restaurant with a fairly young, social media savvy crowd? Go ahead, Photoshop that Bernie-Sanders-in-mittens image sitting on your patio (only if you can do it as the trend is hitting). Are you targeting an area that has recently been hit by extended power outages? I’m sorry to tell you, but this is not the time to promote that popup restaurant where diners experience eating in the dark.

Mix it up and use native Facebook tools
Of course you want to stay on brand, but please don’t get caught in a rut where all of your posts are one type. Consistency is one thing, but beware that this doesn’t turn into monotony. Assess where you can change things up. Add photos, videos, links to relevant blogs and articles, or community questions. Different people respond differently to different types of input. Use all the tools at your disposal to generate interest, draw people in, and get them reacting to and engaging with your page.

Facebook and all social media platforms have built in tools. They want you to use them. Often, this is a Facebook effort to capitalize on a similar, competing app. Trust me when I say, you will get brownie points (higher reach) when you take the time to use these native tools. Facebook Watch, Facebook Live, Facebook Stories, even using a background color template from the Facebook options, are all ways to show Facebook you’re paying attention and want to optimize the tools they are giving you.

Use provided data
You need to be able to look for patterns, evaluate the factors that made a particular post popular, and know when your customers and followers are likely to see your page and interact with it. Facebook provides a number of insights in the platform, but there are numerous external marketing tools you can purchase or sometimes use for free (depending on how many pages and platforms you are running, and how in-depth you want your data to be).

Posting willy nilly is not the most effective way to be. Decide what data is useful to you and make time to study it, and be willing to make changes to your content strategy based on the data. Like many other aspects of marketing, expanding your organic reach is a mixture of art and science, a balancing act of intuition and cold, hard numbers. Use them.

Consider paying to play
I know, I know, this story is about organic and not paid reach, but the fact is strategically paying for a Facebook ad or boosting a post to highlight a launch, event, special deal, or other important news will bring more people to your page. If the other tips, tools, and best practices referred to here are in place, once they find your page, you have the ability to keep their attention through organic means.

Keep on truckin’
These tips should help you expand your page’s organic reach. More importantly, they should help you build and support a community, earn loyal followers and customers, and generate positive buzz about your business. Keep working on becoming a resource and sharing helpful information. Have fun with it and experiment with new media and types of posts. Know yourself. Know your audience.

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Business Marketing

Buffer’s four-day workweek experiment: Boost or bust?

(BUSINESS MARKETING) After trying out a four-day workweek last year, Buffer is moving forward with the format going into 2021, citing increase in productivity and work-life balance.

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Man working in office with headphones on, making use of flexible four-day workweek.

The typical five-day workweek is a thing of the past for Buffer, at least for now. The company has decided to implement a four-day workweek for the “foreseeable future.”

Last year, the company surveyed its employees to see how they are dealing with the ever-changing landscape of the pandemic and the anxiety and stress that came along with it. They soon learned employees didn’t always feel comfortable or like they could take time off.

Employees felt guilty for taking PTO while trying to meet deadlines. Juggling work and suddenly becoming a daycare worker and teacher for their children at the same time was stressful. So, Buffer looked for a solution to help give employees more time and flexibility to get adjusted to their new routines.

Four-Day Workweek Trials

In May, Buffer started the four-day workweek one-month trial to focus on teammates’ well-being. “This four-day workweek period is about well-being, mental health, and placing us as humans and our families first,” said Buffer CEO and co-founder Joel Gascoigne in a company blog post.

“It’s about being able to pick a good time to go and do the groceries, now that it’s a significantly larger task. It’s about parents having more time with kids now that they’re having to take on their education. This isn’t about us trying to get the same productivity in fewer days,” Gascoigne said.

Buffer’s one-month trial proved to be successful. Survey data from before and after the trial showed higher autonomy and lower stress levels. In addition, employee anecdotal stories showed an increase in worker happiness.

With positive results, Buffer turned the trial into a long-term pilot through the end of 2020. This time, the trial would focus on Buffer’s long-term success.

“In order to truly evaluate whether a four-day workweek can be a success long-term, we need to measure productivity as well as individual well-being,” wrote Director of People Courtney Seiter. “Teammate well-being was our end goal for May. Whether that continues, and equally importantly, whether it translates into customer and company results, will be an exciting hypothesis to test.”

Trial Results

Company Productivity
Buffer’s shorter workweek trials showed employees felt they had a better work-life balance without compromising work productivity. According to the company’s survey data, almost 34% of employees felt more productive, about 60% felt equally as productive, and only less than 7% of employees felt less productive.

However, just saying productivity is higher isn’t proof. To make sure the numbers added up, managers were asked about their team’s productivity. Engineering managers reported that a decrease in total coding days didn’t show a decrease in output. Instead, there was a significant output increase for product teams, and Infrastructure and Mobile saw their output double.

The Customer Advocacy team, however, did see a decline in output. Customer service is dependent on customer unpredictability so this makes sense. Still, the survey showed about 85% to 90% of employees felt as productive as they would have been in a five-day workweek. Customers just had to wait slightly longer to receive replies to their inquiries.

Employee Well-Being
With more time and control of their schedules, Buffer’s survey shows an increase in individual autonomy and decreased stress levels reported by employees. And, the general work happiness for the entire company has been consistent throughout 2020.

What’s in store for 2021?

Based on positive employee feedback and promising company results, Buffer decided it will continue the company-wide four-day workweek this year.

“The four-day work week resulted in sustained productivity levels and a better sense of work-life balance. These were the exact results we’d hoped to see, and they helped us challenge the notion that we need to work the typical ‘nine-to-five,’ five days a week,” wrote Team Engagement Manager Nicole Miller.

The four-day workweek will continue in 2021, but the company will also be implementing adjustments based on the pilot results.

For most teams, Fridays will be the default day off. For teams that aren’t project-based, their workweek will look slightly different. As an example, the Customer Advocacy team will follow a different schedule to avoid customer reply delays and ticket overflow. Each team member will still have a four-day workweek and need to meet their specific targets. They will just have a more flexible schedule.

Companies who follow this format understand that output expectations will be further defined by area and department level. Employees who aren’t meeting their performance objectives will have the option to choose a five-day workweek or might be asked to do so.

If needed, Fridays will also serve as an overflow workday to finish up a project. Of course, schedules will be evaluated quarterly to make sure productivity is continuing to thrive and employees are still satisfied.

But, Miller says Buffer is “establishing ambitious goals” that might “push the limits” of a four-day work week in 2021. With the world slowly starting to normalize, who knows when a four-day workweek might reach its conclusion.

“We aren’t sure that we’ll continue with the four-day workweeks forever, but for now, we’re going to stick with it as long as we are still able to hit our ambitious goals,” wrote Miller.

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Business Marketing

Should your content management system go headless?

(BUSINESS MARKETING) You may be familiar with your typical content management system, but had you heard of a ‘headless’ model? Let’s dig into it together.

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Person using content management system with hands on keyboard and small bit of desktop visible.

At some point, you have probably worked with a content management system (CMS) like WordPress or Drupal. If you haven’t already, you at least know that this computer software is used to manage website content.

But, have you ever heard of a headless content management system before? We didn’t. So, we set out to find out what it’s all about and how beneficial, or not, it can be for your company.

What is headless CMS?

Unlike your classic CMS, headless CMS is a back-end only content management system. It decouples where your content is stored and authored (body) from the front-end where your content is displayed (head).

This CMS isn’t tied to a particular output like a web page. Content is transmitted as data over an application programming interface (API). It’s a content repository that delivers content seamlessly to any device.

Benefits of Headless CMS

More versatile
Headless CMS isn’t your classic “monolithic” CMS so you aren’t constrained to an all-in-one system that might work for websites but not mobile devices.

Content is consumed by customers in more than one place now. Headless CMS provides a more versatile way to deliver multi-channel content to websites, Android and iOS apps, and even IoT (internet of things), like a smartwatch or in-store kiosk.

Businesses will benefit from this because only one back-end is needed to manage and publish content for different services and products.

No need for specialized developers
Developers aren’t tied to a specific programming language or framework. A developer can choose between using Javascript, PHP, Ruby, or any language they prefer.

If you already have a talented developer, you don’t have to scramble to find someone else who specializes in a specific system or language you are moving to. Your current developer can do the job for you in the best way they know-how.

Better Security
Security is important. Not being married to the front-end, headless CMS has a security advantage a regular CMS doesn’t. Usually, content provided to a headless CMS is read-only, and the admin portion lives on a different server and domain.

With the back-end detached from the presentation layer, there is a smaller target area to attack. Also, layers of code can be used to hide the content-delivering API making it safer than a traditional CMS.

Real-time collaboration
With two separate systems, content editors and web developers can work concurrently. This shortens a project’s timeline and helps get your product and services to market quicker. Also, content editors don’t have to spend more time creating the same content for each system. Designers and developers can take care of that.
Downsides of Headless CMS

As with anything, headless CMS isn’t perfect and isn’t for everyone. It has its disadvantages.

More technical
Little technical involvement is called for in a traditional CMS. As a result, the tool can be picked up quickly by almost anyone.

A deeper understanding of CMS, coding languages, and front-end technologies is needed when using headless CMS. You must have a developer that can build the web or app just for you.

Increased maintenance
With the body separated from the head, there are two systems to maintain. Implementation and maintenance could potentially become complex.

Bigger price tag
Building a system from scratch costs time and money. With a traditional CMS, there is one account, and, most likely, one payment. With headless CMS, you’ll have multiple payments for the CMS, a developer, and the infrastructure running your website or app.

Your custom CMS also isn’t coming from a pre-built content management system. All that hard work takes time (and patience) to get it done right.

Conclusion

Headless CMS lets you create a unique user experience and allow for cross-platform publishing, but it isn’t a one-size-fits-all content management system.

Before you jump ships, take inventory of all your content needs. Does your content need to be published on different platforms? Will a simple stand-alone website work for you? Only you can decide what works best with your business, but we hope this information helps.

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