Understanding email personality types
Doctor Susan Krauss Whitbourne, Psychology Professor at the University of Massachusetts Amherst imposed the five main personality types (typically used in psychology and psychotherapy) to emails to better understand digital communications. Dr. Whitbourne notes that the days of analyzing handwriting have changed given the rise in email communications and analysts across the globe are struggling to investigate how the lexicon of email can be analyzed like handwriting.
First, let’s look at the Five Personality Types according to Dr. Whitbourne’s summary:
Openness to Experience: This is the willingness to entertain new ideas, to enjoy exploring fantasies and adventure, and to appreciate the arts.
Conscientiousness: As the term implies, people who are conscientious are punctual, neat, and attentive to detail. They can be counted on to complete what they start.
Extraversion: People high on extraversion are outgoing, sociable, and willing to self-disclose. They’re typically happy and optimistic. Conversely, people high on introversion, the opposite end of the scale, prefer to be by themselves, are uncomfortable in social situations, and don’t like to reveal much about their inner states.
Agreeableness: Easy-going and immune to the aggravations that come from everyday annoyances, people high in agreeableness are also calm and level-headed. You won’t hear much complaining from them.
Neuroticism: This is perhaps the darkest of the Big Five, because people high on Neuroticism are prone to excessive worry, anxiety, and feelings that others don’t like them. They are pessmistic, always expecting the worse. They tend to ruminate over their perceived failures and are high in self-doubt.
These five personality types are helpful to understand in business regardless of tech implications, but Dr. Whitbourne attempts to impose these five personality types on emails, noting that there is obviously overlap just as with personalities, but understanding this theory could be extremely helpful in better understanding yourself and your clients. Let’s take a look at the Professor’s five types and her recommendations accordingly.
Email type one:
The open to experience email type: Dr. Whitbourne notes that this type of emailer is whimsical, uses abbreviations, often short. The open to experience hates capitalization and my be the accidental “reply all” email rusher.
Email type two:
The conscientious email type: The doctor says this type of emailer is more thoughtful, detailed, often long, and responds rapidly to email, often keeping an empty email inbox. This type properly edits emails.
Email type three:
The extraverted email type: this type says “Hi!” rather than “Dear,” according to Dr. Whitbourne. Exclamation points are common and most emails are enthusiastic in nature, and this type is usually the first to initiate the follow up after first meeting someone and frequently shares their inner thoughts and feelings.
Email type four:
The agreeable email type: this type says yes to everything in order to accommodate and don’t read much into other emailers’ motives despite potential tone. This type is polite and fair, evenly tempered and never passive aggressive.
Email type five:
The neurotic email type: this type of emailer over analyzes everything from their own behavior and details of interactions to the “signs of possible criticism or hidden meaning” within an email, Dr. Withbourne says. This type reads an email several times before sending, not for grammar errors but to be sure they haven’t said anything that could be read into improperly by others.
Which type are you?
These five types are outlined in more depth on PsychologyToday.com, but by reading the above summaries, Which of the above types are you? Are you a combination of multiple types? Does this help you to identify personality types you work with in the field or perhaps fellow real estate professionals?
Spruce up your product images with Glorify (just in time for Black Friday!)
(BUSINESS MARKETING) Want professional, customizable product images for your company? Consider Glorify’s hot Black Friday deal.
Glorify, the app that creates high converting, customizable product images for your business, is offering a lifetime deal for $97 this Black Friday. In just a few clicks, you can transform one of Glorify’s sleek templates into personalized, professional-looking content – and now, you don’t have to pay that monthly fee.
Whether your business is in electronics, beauty, or food & drink, Glorify offers a range of looks that will instantly bring your product images to the next level. With countless font styles and the ability to alter icon styles, shadows and other elements, you can access all the perks of having your own designer without the steep price.
In 2019, Glorify was launched – the app was soon voted #2 Product of the Day and nominated for Best Design Tool by Product Hunt. Since then, they have cultivated a 20k+ user base!
Glorify 2.0, which was launched last week, upgrades the experience. The new and improved version of the app is complete overhaul of intuitive UI improvements and extra features, such as:
- background remover tool
- templates based on popular product niches and themes
- design bundles for your website/store, social media
- annotation tool
- upload your brand kits and organize your projects under different brands
- 1 click brand application
- & much more!
“But the most important aspect of Glorify 2.0, is that it comes with a UI that sets us up for future scalability for all our roadmap features”, said CEO of Glorify Omar Farook, who himself was a professional graphic designer.
Farook’s dream was to provide a low-cost design service for the smaller businesses that couldn’t otherwise afford design services. Looking through reviews of the app, it’s evident that Glorify does just that – it saves the user time and money while helping them to produce top-notch product images for their brand on their own.
Glorify is one of the many new design-based apps that make producing content a breeze for entrepreneurs, such as Canva. As someone who loves design but doesn’t have the patience for Creative Cloud, I personally love this technology. However, Glorify is unique in that it is the only product-driven design app. All you have to do is upload your photo!
This new Chipotle location will be fully digital
(BUSINESS NEWS) In the wake of the pandemic and popularity of online delivery, Chipotle is joining the jump to online-only locations, at least to test drive.
A lot of industries have switched to an online-only model in the wake of the pandemic. Most of them have made sense; between abundant delivery options and increased restrictions on workers, moving away from the traditional storefront paradigm isn’t exactly a radical choice. Chipotle making that same decision, however, is a plot twist of a different kind—yet that’s exactly what they’re doing with their first online store.
To be clear, the chain isn’t doing away with their existing locations; they’re just test-driving a “digital” location for the time being. That said, the move to an online platform raises interesting questions about the future of the restaurant industry—if not just Chipotle itself.
The move to an online platform actually makes a lot of sense for businesses like Chipotle. Since the classic Chipotle experience is much less centered on the “dining” aspect than it is on the customizability of food options, putting those same options online and giving folks some room to deliver both decreases Chipotle’s physical footprint and, ostensibly, opens up their services to more people.
It’s also a timely move given the sheer number of people who are sheltering in place. A hands-on burrito assembly line is not the optimal place to be in a pandemic, but there’s no denying the utilitarian appeal of Chipotle’s products. To that end, having another restaurant wherein you have the option to order a hearty meal with everything you like—which is also tailored to your dietary needs—is a crucial step for consumers.
Chipotle’s CTO, Curt Garner, says he is hoping this online alternative will offer a “frictionless” experience for diners.
As a part of that frictionless experience, consumers will be able to order in several different mediums. Chipotle’s website and their mobile app are the preferred choices, while services like GrubHub will also be available should you choose to order through a third-party. The idea is simple: To bring Chipotle to you with as little fuss as possible.
For now, Chipotle is committing to the single digital location to see how consumer demand pans out. Should the model prove successful, they plan to move forward with implementing additional digital locations nationwide.
Your business’ Yelp listing may be costing you more than you think
(BUSINESS MARKETING) The pay per click system Yelp uses sounds good in theory, but it may be hurting small businesses more than helping.
We all know Yelp – we’ve probably all used Yelp’s comment section to decide whether or not that business is worth giving our money to. What you might not know is how they are extorting the small businesses they partner with.
For starters, it’s helpful to understand that Yelp generates revenue through a pay per click (PPC) search model. This means whenever a user clicks on your advertisement, you pay Yelp a small fee. You never pay Yelp a cent if no one clicks on your ad.
In theory, this sounds great – if someone is seeking out your product or service and clicks on your ad, chances are you’re going to see some of that return. This is what makes paying $15, $50, or even $100 a click worth it.
In practice, it’s not all it’s cracked up to be. When setting up your Yelp account, you are able to plug in keywords that correspond with your business. For example, owner of San Francisco-based Headshots Inc. Dan St. Louis – former Yelp advertiser turned anti-Yelp advocate – plugged in keywords for his business, such as “corporate photographer” and “professional headshots”. When someone in the Bay Area searches one of those terms, they are likely to see Headshots Inc.’s Yelp ad.
You are also able to plug in keyword searches in which your ad will not appear. That sounds great too – no need to pay for ad clicks that will ultimately not bring in revenue for your business. In the case of Headshots Inc., Dan plugged in terms such as “affordable baby photography” and “affordable studio photography”, as his studio is quite high-end and would very likely turn off a user who is using the word “affordable” in their search.
How Yelp really cheats its small business partners is that it finds loopholes in your keyword input to place your ad in as many non-relevant searches as possible. This ensures that your ad is clicked more and, as a result, you have to pay them more without reaping any of the monetary benefits for your business.
If you plugged in “cheap photography” to your list of searches in which your ad will not appear, Yelp might still feature your ad for the “cheap photos” search. As if a small business owner has the time to enter in every single possible keyword someone might search!
In the case of Headshots Inc., Dan ended up paying $10k in total ad spend to Yelp with very little return. Needless to say, he is pissed.
So what does this mean for you if you use Yelp for your business? If you don’t want to completely opt out of Yelp’s shenanigans, try these 3 tips from Dan:
- Try searching some potential irrelevant keywords – are your ads showing up in these searches?
- Do your best to block the irrelevant keywords. It’s impossible to get them all, but the more you do the more money you will ultimately save.
- Keep an eye on the conversation rate on your profile – does more clicks mean more client inquiries? Make sure Yelp isn’t sending low-quality traffic to your profile.
Ultimately, it’s about protecting your small business. Yelp is the latest in big tech to be outted for manipulating individuals and small businesses to up their margins – a truly despicable act, if you ask me. If you don’t have tens of thousands of dollars for ad spend, then either boycott Yelp or try these tips – your company may depend on it.
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