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Business intelligence in the C-Suite: How leadership uses data

Everyone in the C-Suite knows the importance of business intelligence, and the competitive advantage of data at your fingertips, but do you really know what to do with all of that data?

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The C-Suite is growing in America

With changes in the business world, the C-Suite has gotten more crowded. Once we had CEOs and CFOs – the head of the business and the head of the money, what else could you need? More recently, we’ve seen COOs arrive on the scene, handling the many of the daily tasks of the company. And now, here comes the CIO – the Chief Information Officer, and invention of the digital age.

But are CIOs offering all the intelligence leadership that the C-Suite needs?

Many companies are still lacking real business intelligence competence at the C-Suite level, and these companies risk falling behind in an era built on big data. So, how do we increase business intelligence competency in the C-Suite? The first step is increasing education about the importance of all that data.

First, know thyself

The reality behind business intelligence is that, if you know how to read and interpret all that data, your company’s story is spelled out in front of you. How things are changing, what strategies are successful, and what you need to be doing next: it’s all there. And that’s information the whole C-Suite needs, not just the CIO.

How can the COO do their job, for example, if they don’t know what standard operations procedures move too slowly or what daily practices are popular with customers? And how can the CEO develop a vision of their company’s future without understanding what projections the data predicts? This is vital information that too many businesses are overlooking.

For example, current data suggests that in 2016, two-thirds of digital marketing money will be spent on mobile ads. That’s because other data has taught marketers that more tech users are mobile-only than desktop only. This is information that can change the company strategy, but someone needs to be aggregating and interpreting this information and working with different members of the C-Suite to make data actionable.

Values with vision

In many cases, C-Suite executives know that data matters. In fact, you’d be hard pressed to find any major business leaders who don’t recognize the importance of business information. The bigger problem is that these executives don’t know what to with it.

In order to get executives on board with business intelligence, a few changes need to happen. First, executives need to work with data-driven employees to choose appropriate business intelligence software for their company. Informed staff, such as IT team members, can help to facilitate this while educating executives by providing clear outlines of potential software and their benefits to executives. Using an outside ranking system to help executives visualize the overall quality of different business intelligence programs can also help executives participate in this process.

The company may also want to establish a consultation group of industry influencers who can advocate for business intelligence. This group can help orient the C-Suite about how data can change their approaches, help them to anticipate and manage objections to a data-driven perspective, and work to establish a CIO position in companies that don’t yet have one.

Business intelligence is the wave of the future and the objective nature of data means it’s likely here to stay. Now is the time to prepare your C-Suite for the reign of big data before your company is left behind.

#CSuiteData

Larry Alton is an independent business consultant specializing in social media trends, business, and entrepreneurship. When he's not consulting, glued to a headset, he's working on one of his many business projects. Follow him on Twitter and LinkedIn.

Business News

Supreme Court okays trademarking for ‘generic’ name URLs

(BUSINESS NEWS) Generic name trademarks have helped to stave off monopolies of broad products and services, but the Supreme Court just ruled that generic company names like Booking.com, can now be trademarked.

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For years, The United States Patent and Trademark Office has denied rights to names termed as “generic.” This was previously used to prevent generic terms from monopolizing a section of the market. It has prevented many companies from doing that as well.

However, as we move into the 21st century we begin to see things that may not be so cut and dry. As usual life gets messy and things are far more grey than they previously have been.

Recently, the US Supreme Court ruled that website names are eligible for a change to the previous trademark rules. The website that pushed for this privilege first, Booking.com that is owned by Booking Holdings Inc., argued that they needed this ruling to stop consumers from following copycats down a rabbit hole and away from their business.

The decision, heavily weighted at 8-1, gives Booking.com, nationwide legal protection against competing companies trademarks.

A remark released later by Justice Ruth Bader Ginsburg and the Supreme Court states, “We have no cause to deny Booking.com the same benefits Congress accorded other marks qualifying as nongeneric.” An argument quoted from the decision continues as since, “‘Booking.com’ is not a generic name to consumers, it is not generic.”

This stance, taken by the majority, exemplifies a firm position on the rights of the individual companies’ abilities to identify themselves as they see fit.

The lone dissenting vote coming from Justice Stephen Breyer who argued that he fears that this decision “will lead to a proliferation of ‘generic.com’ marks, granting their owners a monopoly over a zone of useful, easy-to-remember domains.”

Honestly, if you can’t come up with your own domain that either incorporates, but doesn’t copy, or gets your point across without being too generic, you may need to hire a PR person.

This move forward from the Supreme Court opens up a lot of possibilities for people to be creative with their businesses. If generic and simple names will be the norm, then people will have to think outside the box in the future. Bring on the challenges.

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New company beats Amazon with next morning delivery?

(BUSINESS NEWS) Amazon has a new competitor in South Korea: Coupang, with faster shipping than Prime.

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What if I told you Amazon Prime’s, 1-3 day guaranteed delivery time isn’t the fastest e-commerce service the world has to offer? You would think I’m lying right?

Coupang, one of the world’s fastest delivery services located in South Korea, allows you to order any item, anytime before midnight, promising that it will be at your doorstep by 7am! (I wasn’t lying!) With 70% of its employees living within a 10 minute radius of a Coupang center, 80% of residents residing in populated cities and 95% of it’s population owning a smartphone, South Korea has become the perfect e-commerce epicenter. Coupang employees over 10,000 people who together deliver 99.3% of all orders within 24 hours. Imagine it’s Tuesday night, you’re falling asleep and suddenly remember you forgot to get your wife a present for her 50th birthday tomorrow. You have two options: accept your fate of being put in the dog house for three long weeks, or quickly order a few great items off Coupang’s website that’ll be delivered BEFORE she even wakes up!

Like Amazon, Coupang allows its customers to create a profile, store desired products in a list, and check out using your saved payment method. Half of South Korea’s total population of 51.6 million has installed Coupang’s app with a surge of people trying Coupang for the first time during stay at home orders due to the Coronavirus pandemic. The company struggled to meet fulfillment demands, especially those including PPE, household cleaning products, and children’s necessities. While many companies are struggling to stay afloat, Coupang is quickly adapting to meet consumer demands. In March, the company opened a new logistics center to expand its overnight/same day delivery services and is currently working to reach an even broader population.

Believe it or not, right before Coupang received a $2 Billion investment from SoftBanks, its founder, Kim Bom debated walking away from it all. Bom founded the company in 2010, receiving the investment in 2018 and is expected to pursue an IPO by the end of 2020. So for all of you entrepreneurs wondering if you should give up on that decade long dream…DON’T. Coupang went from selling a few hundred items each day to 3.3 million. Now that’s what you call entrepreneurism!

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Google plans to pay publishers for content (a little too late)?

(BUSINESS NEWS) Google will finally pay publishers for news, but only a few, and they have to meet Google standards.

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I mean…could you get any greedier Google? (Chandler Bings voice).

After years and years of pressure and complaints from publishers that Google’s search feed doesn’t properly recognize them or the news they work so hard to report, Google has finally announced that they will begin to pay publishers for content. But only some.

WHAT A LOAD OF BS.

According to the News Media Alliance, Google profited 4.7 BILLION in 2019 as a search engine for the news industry. So now, not only is Google fleecing its content providers and the writers who are working to create material for them, but it’s quite likely that Google’s algorithm is pushing paid news to the top of its search feed. What does this mean for users? It means that for one, you will see what they want you to see, but most importantly, it means that Google HAS the money to pay its publishers but chooses not too!

Google’s announcement to start paying publishers excludes all publishers outside Brazil, Germany, and Australia. Even within the countries that Google closed a deal with, there are many that do not meet its “high quality content” requirement for a paid position. The problem with all this nonsense is that we stopped letting the news come from others like us, and instead, according to the U.S News Media Alliance, the news is entirely owned by a handful of companies. You may have 635 channels on your TV, but if you google…or maybe you should duck duck go it, you’ll find that all those channels lead back to one huge organization.

SO WHAT THE HELL IS GOING ON?

Google has definitely been pressured to make some big changes, and while paying publishers is a good first step in the right direction, is it enough to make up for years of damage?

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