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Tina Merritt
October 6, 2015 at 8:27 am
I think car dealerships are the worst when t comes to these surveys! A few years ago, my husband and I had a very poor experience at a Jeep dealership. From the day we left with our new vehicle, we were harassed by the dealership telling us to be sure to “give them a 5 star rating” when we received our survey. We did not give them a 5 star rating and they were none too pleased about it. They didn’t seem to care about our experience, just that we didn’t give them the 5 stars. Needless to say, we didn’t even bring the vehicle back to that dealership for maintenance, for real of retaliation. Perhaps it’s the home office bullying the dealerships to get these ratings and in return, the dealerships bully the consumers?