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Sam’s is losing out to Costco, could react by selling more organics
Sam’s Club continues to struggle, but could outpace their primary competitor by relying on organic food sales.

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rob
May 28, 2015 at 8:31 am
I have memberships at both (this year) and I believe that this article fails to mention some aspects in this store comparison. I prefer Costco because it is cleaner, the staff smile more and seem to enjoy their jobs, the buggies and other equipment seem newer, the food court has better food, the staff is helpful and friendly, and it is a more comfortable environment to shop in. I tend to think that Costco might cost a little more, but the comfort level is well worth the extra cost. What other retail store can retain the same worker for eight years?
CFB
May 28, 2015 at 10:16 am
Costco products are always top grade while Sam's aren't. The prices are often similar, although I can get some items at Sam's that are a little cheaper than Costco. I can buy gourmet foods on the cheap at Costco. Sam's doesn't sell that sort of thing. Sam's will often have one register open while 8-9 employees stand around near the customer service desk. I've gone to the food court and had the one guy working there be hiding in the back. If I return something at Costco, they often don't do more than ask what was wrong with it. At Sam's Club a return frequently is poorly received, requires a manager to approve or a department person to look the item over first. Its a lengthy and uncomfortable process. Once when checking out at Sam's Club, a boxed item was opened at the checkout "to make sure you didn't hide anything inside". Nothing like that has every happened to me at Costco.
Products are a problem, the employees are a problem and the management of the stores are a problem. I still have a membership to both. Sam's Club basically gives memberships away for free, they do have some items Costco doesn't have, and Costco is always so busy I sometimes will just go to Sam's to avoid a crowd.