Why You Need to Start Listening
I’m sure that there are exceptions somewhere, but so far, in my real estate career, every agent that I know who becomes exceptionally skillful and everybody I’ve met and observed who doesn’t employ this skill usually fails. I’m not sure whether it is possible for one single skill to determine whether a sales professional succeeds or fails.
The skill that I am talking about is listening. It’s about being totally silent, opening your ears and listening to your sales prospect. Quit trying to use big words and long sales pitches to convince someone to buy. Instead, you need to “listen” someone into buying.
Have you ever heard a long drawn out sales pitch? I have, and it generally rubs me the wrong way. In fact, if someone is trying to oversell me, I sometimes walk right out of the store, and out of that salesperson’s life forever.
When a sales professional becomes a pitchman (or woman), he or she actually talks himself or herself out of the sale. Selling a home—or any large item—is not a process of convincing someone to buy. Instead, a sale is made when you have probed so well that you learn what the prospect wants—and then can recommend suitable options or solutions.
People generally believe that the role of a salesperson is to talk prospects into buying. When you are more experienced, you try to listen for openings and utilize what you’ve heard (or observed) to facilitate the buying process.
Top producing sales professionals have such finesse that they actually “listen” people into buying. This not only means that they probe for needs and wants. It also means that they pay attention to how the prospective buyer reacts—the nonverbal cues.
Look for Verbal and Nonverbal Cues
There’s a certain feeling in the air when someone is ready to buy, and there is often a distinct change in that individual’s body language or behavior when he or she has made that decision. Here are just a few to watch out for:
- When someone suddenly slows down. This generally means that they are making a final analysis or rationalizing a decision.
- When someone speeds up. This generally means that they are excited about what’s to come.
- When someone suddenly asks lots of questions. Questions about included personal property or about the operation of a specific appliance are a good sign of buyer motivation.
- When someone inquires about general terms of purchase or the specific details of a property (such as tax rate or school district). Many buyers start asking questions about initial investment, closing date, and so on, which is a good indicator of interest.
After you have observed some of these cues, you can ask a few light questions to make sure you are “listening” your prospect correctly. However, if you start talking before the prospect responds, you may lose control of the sale.
Let prospects be silent and or converse privately. Those “awkward” silences could work to your benefit. That’s why you should always wait for folks to speak, and why it is so important to keep quiet after you ask a question that involves closing the sale. If you have a big mouth, this would be the time to put your foot in it and to keep yourself quiet.
Listening usually starts with questions, but it also includes nonverbal cues. When you practice the single exceedingly important sales skill of listening, you will get all the information you need to close more sales—just remember to put your foot in your mouth.
This web platform for cannabis is blowing up online distribution
(BUSINESS NEWS) Dutchie, a website platform for cannabis companies, just octupled in value. Here’s what that means for the online growth of cannabis distribution.
The cannabis industry has, for the most part, blossomed in the past few years, managing to hit only a few major snags along the way. One of those snags is the issue of payment processing, an issue compounded by predominantly cash-only transactions. Dutchie, a Bend, Oregon company, has helped mitigate that issue—and it just raised a ton of money.
Technically, Dutchie is a jack-of-all-trades service that creates and hosts websites for dispensaries, tracks product, processes orders, keeps stock of revenue, and so much more. While it was valued at around $200 million as recently as summer of 2020, a round of series C funding currently puts the company at around $1.7 billion—approximately 8 times its worth a mere 8 months ago.
There are a few reasons behind Dutchie’s newfound momentum. For starters, the pandemic made cannabis products a lot more accessible—and desirable—in states in which the sale of cannabis is legal. The ensuing surge of customers and demand certainly didn’t hurt the platform, especially given that Dutchie is largely responsible for keeping things on track during some of the more chaotic months for dispensaries.
Several states in which the sale of cannabis was illegal also voted to legalize recreational use, giving Dutchie even more stomping ground than they had prior to the lockdown.
Dutchie also recently took on 2 separate companies and their associated employees, effectively doubling their current staff. The companies are Greenbits—a resource planning group—and Leaflogix, which is a point-of-sale platform. With these two additions to their compendium, Dutchie can operate as even more of an all-in-one suite, which absolutely contributes to its value as a company.
Ross Lipson, who is Dutchie’s co-founder and current CEO, is fairly dismissive of investment opportunities for the public at the moment, saying he instead prefers to stay “focused with what’s on our plate” for the time being. However, he also appears open to the possibility of going public via an acquisition company.
“We look at how this decision brings value to the dispensary and the customer,” says Lipson. “If it brings value, we’d embark on that decision.”
For now, Dutchie remains the ipso facto king of cannabis distribution and sales—and they don’t show any plans to slow down any time soon.
Ford adopts flexible working from home schedule for over 30k employees
(BUSINESS NEWS) Ford Motor Co. is allowing employees to continue working from home even after the pandemic winds down. Is this the beginning of a trend for auto companies?
The pandemic has greatly transformed our lives. For the most part, learning is being conducted online. At one point, interacting with others was pretty much non-existent. Working in the office shifted significantly to working remotely, and it seems like working from home might not go away anytime soon.
As things slowly get back to a new “normal”, will things change again? Well, one thing is sure. Working from home will be a permanent thing for some people as more companies opt to continue letting people work remotely.
And, the most recent company on the list to do this is Ford Motor Co. Even after the pandemic winds down, Ford will allow more than 30,000 employees already working from home to continue doing so.
Last week, the automaker giant announced its “flexible hybrid model” schedule to its staff. The new schedule is set to start in the summer, and employees can choose to work remotely and come into the office for tasks that require face-to-face collaborations, such as meetings and group projects.
How much time an employee spends in the office will depend on their responsibilities, and flexible remote hours will need to be approved by an employee’s manager.
“The nature of work drives whether or not you can adopt this model. There are certain jobs that are place-dependent — you need to be in the physical space to do the job,” David Dubensky, chairman and chief executive of Ford Land, told the Washington Post. “Having the flexibility to choose how you work is pretty powerful. … It’s up to the employee to have dialogue and discussion with their people leader to determine what works best.”
Ford’s decision to implement a remote-office work model has to do in part with an employee survey conducted in June 2020. Results from the survey showed that 95% of employees wanted a hybrid schedule. Some employees even reported feeling more productive when working from home.
Ford is the first auto company to allow employees to work from home indefinitely, but it might not be the only one. According to the Post, Toyota and General Motors are looking at flexible options of their own.
Unify your remote team with these important conversations
(BUSINESS NEWS) More than a happy hour, consider having these poignant conversations to bring your remote team together like never before.
Cultivating a team dynamic is difficult enough without everyone’s Zoom feed freezing halfway through “happy” hour. You may not be able to bond over margaritas these days, but there are a few conversations you can have to make your team feel more supported—and more comfortable with communicating.
According to Forbes, the first conversation to have pertains to individual productivity. Ask your employees, quite simply, what their productivity indicators are. Since you can’t rely on popping into the office to see who is working on a project and who is beating their Snake score, knowing how your employees quantify productivity is the next-best thing. This may lead to a conversation about what you want to see in return, which is always helpful for your employees to know.
Another thing to discuss with your employees regards communication. Determining which avenues of communication are appropriate, which ones should be reserved for emergencies, and which ones are completely off the table is key. For example, you might find that most employees are comfortable texting each other while you prefer Slack or email updates. Setting that boundary ahead of time and making it “office” policy will help prevent strain down the road.
Finally, checking in with your employees about their expectations is also important. If you can discuss the sticky issue of who deals with what, whose job responsibilities overlap, and what each person is predominantly responsible for, you’ll negate a lot of stress later. Knowing exactly which of your employees specialize in specific areas is good for you, and it’s good for the team as a whole.
With these 3 discussions out of the way, you can turn your focus to more nebulous concepts, the first of which pertains to hiring. Loop your employees in and ask them how they would hire new talent during this time; what aspects would they look for, and how would they discern between candidates without being able to meet in-person? It may seem like a trivial conversation, but having it will serve to unify further your team—so it’s worth your time.
The last crucial conversation, per Forbes, is simple: Ask your employees what they would prioritize if they became CEOs tomorrow. There’s a lot of latitude for goofy responses here, but you’ll hear some really valuable—and potentially gut-wrenching—feedback you wouldn’t usually receive. It never hurts to know what your staff prioritize as idealists.
Unifying your staff can be difficult, but if you start with these conversations, you’ll be well on your way to a strong team during these trying times.
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