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COLLEEN
May 29, 2017 at 11:12 pm
LET ME JUST TELL YOU WHY SALES ARE SLUMPING AT POTTERY BARN. fIRST THEY ARE PROBABLY ONE OF THE MOST INFLEXIBLE COMPANIES I HAVE EVERY ORDERED FROM. NOT ONLY ARE THEY DIFFICULT THEY ARE RUDE AND EVERYONE OF THEIR SALES PERSONS LOOK AS IF THEY HATE THEIR JOB. GOING TO THE STORES IS USELESS BECAUSE THEY DON’T CARRY ANTHING IN THEIR STORE THAT THEY HAVE ON-LINE AND CAN’T HELP YOU. SO WHY YOU ASK ARE THEY DECLINING IN THEIR SALES THEY ARE OUTDATED, JUST LIKE PENNEYS, MACYS AND SEARS HAVEN’T DONE ANYTHING TO ADDRESS THE CUSTOMERS NEEDS.
Christina
May 31, 2017 at 1:12 pm
I agree with the comment above! I think their Customer Service policies are to blame for their slumping sales. I vowed to stop using Pottery Barn last year after having many issues with their policies time and time again.