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Opinion Editorials

Why the IKEA Family Card is pretty much useless

(Editorial) The IKEA Family Card and other retailers’ discount cards are useless, despite your having to give up your personal identity to join a club that never benefits you.

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ikea family card

ikea family card

IKEA Family Card: I’m not a fan

Know what really grinds my gears? The fact that every big box retailer under the sun wants to exchange your information for a few discounts here and there. It’s an age-old practice, but one that retailers are getting pretty aggressive about. “Download our app!” “Sign up for this discount card!” “Give us your email and first born, and you’ll get a free cookie!” “Download our other app!”

One of my least favorite of the bunch is the IKEA Family Card. Put aside the fact that it sounds like it excludes unmarried people without kids, it is a simple card that the brand is pimping pretty hard. We do an embarrassingly high amount of shopping at IKEA – it’s fun for us and the kids. The maze is a blast, and we love the inexpensive doodads you didn’t know you needed, the minimalist shelving, it’s all a win.

But the kiosks that sucker you in with promises of discounts and an instant orange card suck.

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The problem with this card and many other big box cards is that it asks for all of your information (phone number, address, email, DNA sequences, and so forth), and the carrot is a discount. Sure, this particular card gives you a 90 day price guarantee, but of the last 10 trips I’ve taken, not once as the discount applied to anything I was actually buying.

Not once.

What should retailers be doing?

Tell you what, retailers. If you want to give me a useless card, that’s fine, but don’t ask me for so much information in exchange for 20 cents off of a random cup I’ll never buy, just ask me for an email address (that I’ll never check). If you want to give me a useful card that offers a discount up front (like Target’s amazing Red Card), I’m happy to give you all of my information (hell, I’ll throw in one of my cats).

The problem is that as a society, we’ve given up on guarding our personal information and because we filter out so much noise and blacklist emails from retailers we were forced to give our identity to, the quest for the retailer to connect with the consumer has been rendered pointless.

Offer something useful if you want my information or leave me alone. Enough with the dangling carrot that doesn’t impact my shopping experience.

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8 Comments

8 Comments

  1. The Internet

    September 3, 2015 at 2:27 pm

    Are you that fucking paranoid? This is the digital age, get with the program. And for what it’s worth, it’s not Ikea’s fault you haven’t purchased anything on sale. They offer a ton of stuff every month at 15% off for Family members, so your argument that nothing is discounted clearly has no base.

    Now how hypocritical is it that I have to provide my e-mail address just to leave a comment…

  2. Shmucky

    November 4, 2015 at 6:31 pm

    I get free coffee and tea, not to mention hot chocolate

    If you want other discounts go to the IKEA kitchen are and grab yourself a glass so you can drink from their wonderful soda refill machines

  3. Nicole

    June 19, 2016 at 5:09 pm

    I just saved 3 bucks on a bag of candy today, my husband got free coffee, we got 90 minutes of kid free shopping, and we saved a few dollars on our overall purchase. I think a cookie tray was on special. I’d say it was worth the info exchange. Especially since we rarely receive IKEA emails.

    • Lani Rosales

      June 20, 2016 at 10:42 am

      That’s awesome! Thanks for sharing, Nicole!

  4. Not feeling like FAMILY

    July 5, 2016 at 12:00 pm

    I signed up for this card in an effort to receive a discount on a particular item as stated online, but when I tried to add my new Family Membership Card to the purchase, it tells me that IKEA Family doesn’t work for IKEA-USA, wtf? So why state a discounted price on an item, with a membership that doesn’t even work from my location? Additionally, this items discount is also stated in our location’s physical store, so it’s clearly not a www issue. What a waste of time. And good luck to getting through on the phone for questions.

  5. Amy

    February 25, 2018 at 12:28 pm

    I just got $15 worth of free merchandise without having to buy anything. Plus I got a free meatball meal and a free Daim cake slice. Birthday rewards. No purchase necessary. So there’s that.

  6. jwc

    June 3, 2018 at 12:40 pm

    ….definitely not useless, last time I went to ikea this “useless” card saved me almost $70

  7. Warren

    May 14, 2019 at 1:10 pm

    Ikea Family turned out to be a bad choice for our first time ordering furniture online. Their contracted delivery service managed to drop the shipment off at the wrong house nowhere near where we live then forged an acceptance signature. Calling Ikea managed to get us a case number to try and resolve this. They would send out another shipment in two weeks and not charge delivery fee. Nice. Two weeks later, the day before our delivery stated online, we called to confirm delivery. Guess what: no one knows a thing about any shipment. They offered to ship again in two weeks. Really? No, we are having none of it. We learned the hard way.

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Opinion Editorials

Job listings are popping up left and right, so what exactly *is* UX writing?

(EDITORIAL) While UX writing is not technically new, it is seemingly becoming more and more prevalent. The job titles are everywhere, so what is it?

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UX writing

The work of a UX writer is something you come across every day. Whether you’re hailing an Uber or browsing Spotify for that one Drake song, your overall user experience is affected by the words you read at each touchpoint.

A UX writer facilitates a smooth interaction between user and product at each of these touchpoints through carefully chosen words.

Some of the most common touchpoints these writers work on are interface copy, emails, and notifications. It doesn’t sound like the most thrilling stuff, but imagine using your favorite apps without all the thoughtful confirmation messages we take for granted. Take Eat24’s food delivery app, instead of a boring loading visual, users get a witty message like “smoking salmon” or “slurping noodles.”

Eat24’s app has UX writing that works because it’s engaging.

Xfinity’s mobile app provides a pleasant user experience by being intuitive. Shows that are available on your phone are clearly labeled under “Available Out of Home.” I’m bummed that Law & Order: SVU isn’t available, but thanks to thoughtful UX writing at least I knew that sad fact ahead of time.

Regardless of where you find these writer’s work, there are three traits an effective UX writer must-have. Excellent communication skills are a must. The ability to empathize with the user is on almost every job post. But from my own experience working with UX teams, I’d argue for the ability to advocate as the most important skill.

UX writers may have a very specialized mission, but they typically work within a greater user experience design team. In larger companies, some UX writers even work with a smaller team of fellow writers. Decisions aren’t made in isolation. You can be the wittiest writer, with a design decision based on obsessive user research, but if you can’t advocate for those decisions then what’s the point?

I mentioned several soft skills, but that doesn’t mean aspiring UX writers can’t benefit from developing a few specific tech skills. While the field doesn’t require a background in web development, UX writers often collaborate with engineering teams. Learning some basic web development principles such as responsive design can help writers create a better user experience across all devices. In a world of rapid prototyping, I’d also suggest learning a few prototyping apps. Several are free to try and super intuitive.

Now that the UX in front of the writer no longer intimidates you, go check out ADJ, The American Genius’ Facebook Group for Austin digital job seekers and employers. User-centric design isn’t going anywhere and with everyone getting into the automation game, you can expect even more opportunities in UX writing.

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Opinion Editorials

Have an in-person job interview? 7 tips to crush the competition

EDITORIAL) While we all know the usual interview schtick, take some time to really study for your next face-to-face job interview.

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Job interview between two women.

So, you’re all scheduled for an in-person interview for a job you’d kill for. It’s exciting that you’ve made it to this step, but the question is, are you ready? Especially with remote interviews being the new norm, your nerves may feel shaken up a bit to interview in person – but you’ve got this! And many of these tips can be applied no matter the interview setting.

We all know the basics of a job interview: dress nice, get there early, come prepared, firm handshake, yada, yada, yada… However, it’s good to really sit and think about all of the requirements of a successful interview.

There are seven steps for crushing a face-to-face interview. Do your homework upside down and inside out in order to walk into that room.

Which brings us to the first step: know everything you need to know backwards and forwards.

This can be done in two steps: getting to know the company and getting to know yourself. By doing website, social media, and LinkedIn research, you can get a feel of the company culture as well as the position you’re interviewing for.

By getting to know yourself, have a friend ask you some interview questions so you can practice. Also, take a look at your resume through the eyes of someone who doesn’t know you. Make sure everything is clear and can compete with other candidates.

The next step is to anticipate solving future problems. Have some insight on the department that you are interviewing for and come prepared with ideas of how to better this department. (i.e. if it’s marketing, give examples of campaigns you’ve done in the past that have proven to have been successful.)

Step number three requires you to go back to the research board and get some information on the employer. Find out who you’re meeting with (head of HR, head of the department, etc.) and make your self-presentation appropriate for the given person.

Next, work on making the interview conversation a meaningful one. This can be done by asking questions as people like to see you take an interest in them. Also, be sure to never answer the questions as if it’s your regular spiel. Treat each job interview as if this is the first time you’re presenting your employability information.

With this, your next step is to have stories prepared for the job interview. Anecdotes and examples of previous jobs or volunteer/organization experiences can help bring life to an otherwise run-of-the-mill resume.

After this, you’ll want to make sure that you’re showing enthusiasm for the position you’re interviewing for. Don’t jump on the couch in the lobby like you’re Tom Cruise on Oprah, but definitely portray that you’re excited and up for the challenge.

Lastly, make a good impression by being impressive. Be professional and in control of your body language. Put yourself in the mindset of whatever position you’re interviewing for and show them that you have what it takes.

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Opinion Editorials

The benefits of remote work are just too good to overlook

(EDITORIAL) Employees scream it from the rooftops and businesses don’t want to admit it: Remote work is just too beneficial to pass up- and here’s why.

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Work from home written with scrabble letters.

Remote work has been rising in popularity in the past several years. Especially following the COVID-19 global pandemic, more companies saw significant benefits for both their business and their staff that went beyond the realm of finances by allowing remote labor.

Less happily, many people lost their job during the pandemic, but they ended up having more time to put toward their passions or were compelled to get creative with their remote business ideas to ensure a consistent stream of income.

If you remain on the fence about allowing your employees to work remotely, or are considering a career shift yourself, take a look at the top four benefits of working remotely, which may sway your decision.

Better Overall Quality of Life

Allowing your employees to work remotely doesn’t necessarily mean they work from home full time. There are benefits to having your employees work in an office part of the time – say, two or three days – and working from home, in more familiar surroundings, the rest of the week.

In this way, your workers enjoy some freedom and independence while retaining the ability to interact face-to-face with their peers. That provides human interaction, which can play a substantial role in terms of improved mental health for your staff.

Happy employees means healthier employees, which can save your outfit money in the form of healthcare costs and lost productivity. But we will get further into the cost-saving benefits a little further on.

If you’re a remote worker, you should see yourself becoming significantly more productive. But why would this be the case if you don’t have a manager over your shoulder watching your every move?

It’s true that when employees have a greater sense of independence, they also experience a significant sense of trust on the part of their employers and managers. This is one of the huge benefits of working remotely because it has a trickle-down effect on the quality and overall production of people’s work.

Can Work Anywhere with Internet

Whether you are a small business owner or have crafted your work to tailor toward a life of remote labor, this is an opportunity for someone who has dreamed of being a digital nomad. You have the ability to work anywhere in the world as long as you have access to the Internet. If you love to travel, this is a chance to spend time in various places around the globe while continuing to meet your deadlines.

Multi-member Zoom call on a Apple Mac laptop with a blue mug of black coffee next to it.

Set Your Own Hours

In some cases with remote businesses, you have the freedom to set your own hours. Content writers, for instance, tend to enjoy more flexibility with regard to when they work because a lot of what they produce is project-based rather than tied to a nine-to-five schedule.

When you’re a business owner, this can be incredibly useful when you outsource tasks to save money. You can find a higher quality of performance by searching for contractors anywhere in the world and it doesn’t limit you to workers who live near to your office.

Saves Everyone Time and Money

 In the end, remote work typically saves money for every person and entity involved. Businesses save costs in terms of not having to pay for a physical space, utilities, Internet, and other expenses. This allows you, as the owner, to spend more of your income on providing quality software and benefits for your employees so your operation runs more smoothly and efficiently.

According to FlexJobs, employees or remote business owners may save around $4,000 on average every year for expenses such as car maintenance, transportation, professional clothing in the office, or even money spent dining out for lunch with coworkers. Eventually, the costs add up, which means extra money in your pocket to take that much-needed vacation or save up for a down payment on your first home.

These benefits of working remotely only skim the surface. There are also sustainability factors such as removing cars from the roads and streets, because people don’t have to travel to and from an office; or employees missing fewer workdays since they have the ability and freedom to clock in from home.

Weigh the pros and cons as to whether remote work is right for you as a business owner or online professional. You might be surprised to find that working from home for more than the duration of the pandemic is worthwhile and could have long-lasting benefits.

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