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Please Leave a Message, I’ll Get Right Back With You!

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Call with a smile

How many times have you heard that message and never received a return call? Do you return your calls? Some days it’s difficult to get back to everyone who has contacted me during the day and often I find myself returning calls at 7:00-8:00 p.m. Returning phone calls is an important part of our business, even when the phone call doesn’t involve a current contract.

Recently, one of my  listings produced such a call. A sign call! The listing she called about was already pended, still –  I returned her call. She wanted to see the home. I explained my home was pended, but I would be happy to show her the home next door, which was the exact model. One of my associate agents met with her and did sell her the home next door.

In return they listed one of their homes with us, which we now have the buyer for, who also has a home to list. The original caller also has another home to sell. This one returned phone call now equals six transactions.

I know the AG crowd doesn’t need to be reminded of the potential of a sign call, so why do I write this. When I listed the original home (#1), the home next door(#2) went on the market a few weeks later; then another home was listed within another few weeks (#3).

All the same model; all on the same street.

We listed home #1 and sold it – we have the buyer for home #2. Home #3 had an exclusion clause with the Realtor that if a “certain” person bought the home, the Realtor was out of the picture. As luck would have it, the “person” did buy the home and the Realtor was excluded from the transaction. I know this because the Realtor who represented the buyer of my clients home (#1) also called about this home.

Now…….back to the woman who called me. My listing was the last one on the street and I wondered why she chose to call us versus the other agents. The reason – she actually did call the agent for home #3, but he never returned her call. Why would someone do this, knowing there was another home in the neighborhood for sale?

Unfortunate for him – wonderful for me! I can now claim four sales in this one neighborhood in the last three months. What better way to market my team to this community than with numbers for listed and sold homes.

I know this is not the norm – but you never know until you answer the phone.

Call me, I’ll get back to you as quickly as possible 🙂

Paula is team leader for The "Home to Indy" Team in Indianapolis . She is passionate about education and client care and believes an empowered client is better prepared to make good decisions for themselves. You'll find her online at Agent Genius,Twitter and sharing her insights about her local real estate market at Home To Indy.

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16 Comments

16 Comments

  1. Steve Trang

    June 18, 2009 at 6:12 pm

    It’s funny that it’s little things like this that keep us ahead of the curve. I’ve heard that fewer than half of the agents will return calls. I don’t mind, though.

  2. Missy Caulk

    June 18, 2009 at 7:57 pm

    Gee, 4 sales in one neighborhood and 6 all together. Gosh, what a lesson. And Paula, it is good to say it here on AG as we all need to be reminded.

    I had a short vent today on AR about a VM message I got today from the President of the mortgage company I was calling. Still no call back.

  3. Louise Scoggins

    June 18, 2009 at 8:44 pm

    I think this post was written for me today. Seriously, people, how hard is it to call someone back? I am working with a lender — NOT my preferred lender — and for 3 days I have been emailing him and leaving him voice mails, with NO response. None whatsoever. Unfortunately he is a specialst for the 203K loan my buyer needs and I am unable to find another 203K specialist. I am stuck between a rock and a hard place. I can’t tell you how frustrating it is to NOT be called back.

    Paula, that’s a pretty amazing testimony to the benefits of calling people back. Congrats!

  4. Matt Stigliano

    June 19, 2009 at 1:31 am

    Paula – As Missy said, although some of these things seem so obvious, it’s nice to see the reminder once in awhile (and backed up with sales like that in one neighborhood, it makes it easier to make the point). I’ve found that a lot of real estate is common sense and obvious things we should know. But sometimes, we seem to forget the simple things while getting wrapped up in the things that are more involved.

  5. Gwen Banta

    June 21, 2009 at 8:20 am

    Hi Paula – It seems I read somewhere that according to recent polls, people expect a call back within a MAXIMUM of twenty minutes before moving on. The most successful agents are the most responsive.

    Incidentally, how is Indy? I graduated from Butler and lived in Indy for years. It’s a great city and it’s full of wonderful people…including my sister 🙂

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Business Marketing

“House on coroner” and other deadly marketing typos

Realtors that don’t proof read their property descriptions in the MLS inevitably end up in the hall of shame here at AGBeat. We hand pick these bloopers in hope that you will be inspired to check yourself before you go and wreck yourself.

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identity theft

marketing typos
Hi Friends – it’s blooper day, and I found some hilarious gaffes on the MLS this week. I think I finally figured out why we consistently see such errors – agents are letting their pets write their listing remarks.  On the other hand, I suspect that my dog can spell better than some of these culprits, so I may be casting unfair aspersions. Thanks to Jane Peters of Los Angeles for the Blooper of the Week (she hit the mother lode with that one).

Is There A Pulse?

“2 beds uhg” (Me Tarzan, you dummy.)

“Big barths” (Yeah, that usually accompanies a bad hangover…)

“No balls after 9 pm” (My ex had the same problem.)

“House will shit all buyers” (Hence the corn particles in the front yard?)

“Sorry – already bought” (Sign taped to back of seats in the House Chamber.)

Can You Detect A Heartbeat?

“Stay toned for open house schedule” (Man, L.A. sure is a tough market!)

“View from top of hell” (Graffiti on the wall in the Oval office john. )

“Just needs lifts” (…said Tom Cruise’s agent to his producer.)

“Pool chub” (Caption under a photo of me in my bathing suit at the office BBQ.)

“House on coroner” (How convenient – he’s already there to pronounce himself dead.)

Pull The Plug

“Coop for sale” (Oh, is Foster Farms going out of business?)

“Drop in sot” (I see you’ve met the guys who play poker with Uncle Paddy.)

“Coy fish in big pond” (Where are the gregarious fish – in the kegger pond?)

“Big water fault in back” (That’s called a tsunami, and if I were you, I’d run like hell!)

Last Rites

“Bright, Quite garden condo. like home 3bads and 2 full bath, fire place3 tend-om parking, incloding refrigcrater” (Take the fork out of the socket and then remove your aluminum foil hat, because your hair is on fire…as is your career.)

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Business Marketing

“Breakfast hook” – More MLS hoots and hang-ups

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Hope is Crap Spelled Backwards

Well friends, this is my last blooper post of the year, and I still have not run out of material. I don’t know whether to thank these hapless agents or to flog them. At the very least, Perhaps I should commend them for sending us off into 2012 with a lot of laughter. Enjoy these bloopers, and have a Happy New Year everyone!

For Those With Hang-Ups

“Kitch with breakfast hook” (Heehaw – hook ’em, book ’em and cook ’em!)

“Indescribable wildlift” (How are those diet pills workin’ out for ya, sweetie?)

“Bif gym fully equipped” (Who’s more fully equipped – Bif or the gym?)

“Brig bonus by New Year’s day” (Yay – a prison party – at last I’ll find a date!)

“Pets wilcome” (Ahhh, a veternarian’s Field of Dreams.)

From Those Who Should Be Hanged

“Christmas crab bag” (I think there’s an ointment for that.)

“Big troy drive” (Big Troy talk like Neanderthal.)

“Nice entertainment arena” (Proudly offered by Ringling Brothers Realty.)

“Fully rehabilitated upper level” (Let me guess – “Twelve Steps” to get there?)

“Breakfat room” (Lapband, anyone?)

“Come to holiday patty” (This is Hollywood, pal – if you pay Patty, she’ll come to you.)

“Enjoy the egg nod” (That explains how your head slammed into the keyboard.)

Can You Hang Somebody Twice?

“Celebrity hose” (Who did they belong to – J. Edgar Hoover?)

“You’ll like dip in pool” (I will if he’s cute and buys me dinner…)

“Ned addition” (Is Ned the dip floating in the pool?)

“Hug play area”  (Ned again?)

“Please ignore big hole in yard” (Should I also ignore the casket with the dead flowers?)

And The 2011 Dufis Award Goes To…

“Buyers will flock like bees to hiney” (Okay, let me first stop laughing long enough to pen a smart-mouth comment. …Oh hell, I can’t….this is killing me…seriously, this has me on the floor, folks.  Okay, let’s try again: “Buyers will flock like bees to hiney.” I’m sorry, I just can’t top that one other than to say:

 “They must  know an ass when they see one!” 

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Business Marketing

“House has spark” – burning up the MLS with typos and other bloopers

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The year is starting a march toward its natural ending, friends…and it seems a few real estate careers may be also. This week I found some real head-scratchers in local real estate ads and the MLS.  However, I get submissions from all over the U.S., so no one is safe from the eyes of  the Blooper Scooper. Check out these blunders:

Do You Smell Smoke?

“House has spark” (Apparently your real estate career isn’t the only thing going up in smoke.)

“Big pep area in kitchen” (Is that the cookie jar where Mommy Dearest stashes her uppers?) 

“Dull Viking ovens” (Methinks there’s something in the cookie jar that will perk up those dull Vikings.)

“Large greenhose in back” (Large, naked Jolly Green Giant in yard.)

“Mush added to this house” (Was that the overflow from between your ears?)

I Think I See Flames

“Beautifully remolded guest” (Another cosmetically-altered Barbie hits the Hollywood party circuit.)

“Enjoy a drink poolslide” ( Hell, if the pool is sliding, I’ll need a whole pint of Jack.)

“Each bedroom has own bedrooom” (Hello-o-o, Alice, how are things down there in the rabbit hole?)

“Separate pod to build GH” (That should please my pea-sized buyers.)

“Play room for the kiss” (Something tells me this is the back seat of a ’67 Chevy.)

Still Smoldering…

“Ideal for gusts” (That’s great…if you want to live in a wind sock.)

“Impaccably detailed” (Incredibly challenged)

“Stylish pewder room” (Try burning a match.)

“Stone pillars flake driveway” (Flakey agent got stoned in driveway.)

Nothing But Embers (This Week’s Fave):

“From a bygone error” (You have just written your own epitaph.)

 

 

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