A new startup has been hatched called Zendesk, designed for IT help desk ticketing solutions. After watching the video, I can’t help but to think this could be *awesome* for property management purposes. The problem I’m having is that I feel that there is a bigger real estate application for this that I’m missing, so watch the video and tell me what you would use Zendesk for?
Definition of SLA: service level agreement. You’ll need it for the video.