The rise of the virtual team
Your graphic designer is in Israel, your coder is in Russia, your customer support team is in Costa Rica, your sales team is in Utah, and you are in Toronto. The internet has obviously paved the way for a new world which does not require bricks and mortar, or for you to even have been face to face with your team members, be they employees or contractors.
Although the barrier to doing business globally is quickly falling, the challenge of training a global team is unique, and one that ProProfs.com CEO, Sameer Bhatia is familiar with. Bhatia says that managers who understand the potential pitfalls can avoid making mistakes when working with geographically dispersed groups.
These seven tips from Bhatia can help ensure your global virtual team training program runs smoothly – some are common sense, but hopefully you will read this and take away at least one action you can take back to your company and improve your virtual team efforts, or begin them if you have been waiting for that push to get started.
1. Ensure Cross-Device, Operating System and Browser Compliance
Your global employees will likely use different devices, operating systems and browsers to access your learning content. Devices can include cellphones, tablets, laptops or desktops – all with different screen sizes and running various operating systems, such as those powered by Windows, Apple, Android or Blackberry.
Your team will probably also use different browsers, including Internet Explorer, Google Chrome, Firefox or Safari. Ensuring compliance across all these devices, systems and browsers is not an easy task; make sure your learning management solution works in all operating environments.
2. Use Training Software that Supports Multiple Languages
With a global workforce spread across many different countries, you may be required to provide your training content in multiple languages and translate existing courses. Ensure that you use training software that supports this requirement.
3. Give and Get Immediate and Detailed Feedback on Training
Before, during and after your training, you’ll want to solicit feedback from your team. Asking questions, doing surveys and getting individual team member’s thoughts about the training materials will help you to revise and improve your training program. Feedback from training is an essential element for continual improvement of your global team. Make sure your online training system integrates surveys and feedback with the content you produce.
4. Be Mindful of Time Differences
Remember that if you have team members in China, Brazil, Uruguay, Germany and Kenya, for example, you’ll have to work across multiple time zones. Consider using asynchronous training – training that can be accessed 24/7/365 by your team, on their schedule, and delivered through a content management system.
As trainer, keep in mind that your team is working through your content at all times, which means you’ll need to keep up with feedback, sending detailed responses promptly. Select a training tool that allows you to set up notifications and group level reporting to stay up to date.
5. Be Aware of Cultural Differences
As a global training leader, you’ll need to study the cultures of the people you are working with to be effective. Some words have different meanings in other cultures, and it’s important to avoid misunderstandings. Also make sure that your team understands the importance of cultural differences, and take steps to ensure that they can work with other people in an environment of trust and respect.
6. Make Testing an Integral Part of Your Training
Training without testing is incomplete. Remember that all training is designed to get your team to perform certain tasks in a certain way, so it’s important to make sure learners understand training goals and how you are going to measure what they learn. Include tests and quizzes to ensure learners are meeting your training objectives. If your company’s human resources department requires certifications, consider a training system that automatically issues certificates of completion if a trainee passes the final test with a minimum score.
7. Understand Organizational Reporting Requirements
Depending on organizational requirements, a global workforce may require a way for many managers to view and share reports for their business units. It is essential that you understand and plan for reporting requirements to effectively manage the trainings you conduct. Ensure that you use a training tool that will meet these requirements so you can share the reports effortlessly across the organization.
Managing a global training program is a challenging task, but it can be highly rewarding when you improve organizational skill levels with an effective training strategy. With these small steps, you will go a long way toward ensuring that your team is productive, happy and ready to work together on many future projects.
About:”ProProfs (www.ProProfs.com) is the leading provider of comprehensive online tools for building, testing and applying knowledge. Through its Quiz, Survey and Online Training products,ProProfs offers trainers, marketers and educators powerfully-simple features without requiring users to download or learn expensive software. With the largest library of public quizzes and assessment tools on the Web, as well as a powerful tracking and measurement dashboard, ProProfs empowers users with a valuable feedback engine to apply knowledge, helping them increase productivity, efficiency and profitability. ProProfs is a privately-held company based in Santa Monica, Calif.”
How to choose the right software for your business
(BUSINESS ENTREPRENEUR) What are the best software options for your company? Well, we have a list of suggestions and questions to help you determine what is best for you.
It’s almost impossible to run a successful modern business without some kind of software to help you stay productive and operate efficiently. There are millions of companies and even more independent developers working hard to produce new software products and services for the businesses of the world, so to say that choosing the right software is intimidating is putting it lightly.
Fortunately, your decisions will become much easier with a handful of decision-making rubrics.
Determining Your Core Needs
First, you need to decide which types of software you really need. For most businesses, these are the most fundamental categories:
- Proposal software. Customer acquisition starts and ends with effective proposals, which is why you need proposal software that helps you create, send, and track the status of your sales documents.
- Lead generation and sales. You’ll also want the support of lead generation and sales software, including customer relationship management (CRM) platforms. These help you identify and track prospects throughout the sales process.
- Marketing and advertising. Marketing and advertising platforms help you plan and implement your campaigns, but even more importantly—they help you track your results.
- Finance and accounting. With finance and accounting software, you’ll track accounts payable and receivable, and countless variables influencing the financial health of your company.
- Supply chain and logistics. Certain types of businesses require support when it comes to supply chain management and logistics—and software can help.
- Productivity and tracking. Some software products, including time trackers and project management platforms, focus on improving productivity and tracking employee actions.
- Comprehensive analytics. Enterprise resource planning (ERP) software and other “big picture” software products attempt to provide you with comprehensive analytics related to your business’s performance.
Key Factors to Consider
From there, you’ll need to choose a software product in each necessary category—or try to find one that covers all categories simultaneously. When reviewing the thousands (if not millions) of viable options, keep these factors in mind:
- Core features/functionality. Similar products in a given niche can have radically different sets of features. It’s tempting to go with the most robust product in all cases, but superfluous features and functionality can present their own kind of problem.
- Integrations. If you use a number of different software products, you’ll need some way to get them to work together. Prioritize products that make it easy to integrate with others—especially ones you’re already using.
- Intuitiveness/learnability. Software should be intuitive and easy to learn. Not only will this cut down on the amount of training and education you have to provide employees, but it will also reduce the possibilities of platform misuse in the future.
- Customizability/flexibility. Out-of-the-box software products work well for many customers, but they may not suit your current or future needs precisely. Platforms with greater customizability and flexibility are favorable.
- Security. If you’re handling sensitive data (and most businesses will be), it’s vital to have a software developed with security in mind. There should be multiple layers of security in place, and ample settings for you to tightly control accessibility.
- Ongoing developer support. Your chosen software might be impressive today, but how is it going to look in three years? It’s ideal to choose a product that features ongoing developer support, with the potential for more features and better functionality in the near and distant future.
- Customer support. If you have an issue with the app, will someone be available to help you? Good customer service can elevate the value of otherwise average apps.
- Price. Finally, you’ll need to consider price. The best apps will often have a price that matches their quality; it’s up to you to decide whether the extra expense is worth it.
Read about each product as you conduct your research, and pay close attention to reviews and testimonials from past customers. Additionally, most software companies are happy to offer free demos and trials, so you can get some firsthand experience before finalizing your decision. Take them up on the offer.
Finding the Balance
It may seem like purchasing or subscribing to new software products will always improve your business fundamentals, but this isn’t always the case. If you become bogged down with too many apps and services, it’s going to make operations more confusing for your staff, decrease consistency, and drain your budget dry at the same time. Instead, try to keep your systems as simplified and straightforward as possible, while still getting all the services you need.
You won’t find or implement the perfect suite of software products for your business overnight. It’s going to take weeks, if not months of research, free trials, and in-house experiments. Remain patient, and don’t be afraid to cut your losses on products that aren’t working the way you originally intended.
‘Small’ business was once a stigma, but is now a growing point of pride
(BUSINESS ENTREPRENEUR) Small businesses make up the majority of companies, employers, and money makers of the American economy, that’s something to be proud of.
Prior to the Industrial Revolution, all businesses were small businesses. Independent craftsmen served communities with vital services. Small merchants opened shops to provide the community with goods. Lawyers, doctors, and other professionals hung out a shingle to offer their services to neighbors. Small businesses were the norm. Some of the most beloved American companies started out local. John Deere, Harley Davidson, and King Arthur Flour, all got their start as small businesses.
Business changes led to a attitude change
It wasn’t until manufacturing allowed businesses to scale and produce more efficiently that the idea of big business became more important. Post-World War II, the idea of a small business became derogatory. It was the age of big government. Media was growing. Everyone wanted to be on top. Small businesses took a back seat as people moved from rural to urban communities. Small business growth plateaued for a number of years in the mid-20th century. Fortunately, the stigma of small business is fading.
Small businesses are the backbone of the economy
According to the Small Business & Entrepreneurship Council, the “American business is overwhelmingly small business.” In 2016, 99.7% of firms in American had fewer than 500 workers. Firms with 20 workers or less accounted for 89.0% of the 5.6 million employer firms. The SBE also reports that “Small businesses accounted for 61.8% of net new jobs from the first quarter of 1993 until the third quarter of 2016.” Small businesses account for a huge portion of innovation and growth in today’s economy.
Modern consumers support small businesses
According to a Guidant Financial survey, the most common reason for opening a small business is to be your own boss. Small business owners are also dissatisfied with corporate America. Consumers also want to support small businesses. SCORE reports that 91% of Americans patronize a small business at least once a week. Almost half of Americans (47%) frequent small businesses 2 to 4 times a week.
Be proud of small business status
Small businesses are the innovators of tomorrow. Your neighbors want to support small businesses, knowing that their tax dollars stay in the community, and that they’re creating opportunities within their own city. Your small business status isn’t a slight. It’s a source of pride in today’s economy. Celebrate the fact that you’ve stepped out on your own in uncertain times. Celebrate the dirt under your fingernails, literally, or figuratively, that made you take a risk to do what mattered to you.
Will startups ever fully return to offices?
(BUSINESS ENTREPRENEUR) Founders Forum survey seeks to understand how early-stage startups are changing their workplace strategy to adapt to our new COVID-19 controlled world.
Startups in the tech industry are notorious for growing their businesses from their bedrooms, coffee shops, and mom’s basement. What more do you need when you have a phone, a computer, and a strong Internet connection? Besides of course, an idea and a lot of nerve.
Evidently, a lot more, hence the burgeoning coworking space industry that has surged in the United States in recent years. Founders have flocked to shared workspaces to find employees, mentors, and exchange ideas and resources with other startups. Creating a shared space to build community amongst like-minded individuals makes a lot of sense.
Unfortunately, the entire premise of the physical setup of this community has been challenged by the coronavirus. Founders have been driven back to their homes and basements, but have not lost their hunger for community.
That’s why the UK-based entrepreneur community Founders Forum is conducting a comprehensive study about the future of work for startups. “Founders are having to make critical decisions about their return to work strategy in isolation,” Founders Forum Executive Chairman and co-Founder Brent Hoberman told TechCrunch. The survey seeks to understand what founders are thinking about remote work strategies and, use of office space going forward.
As we begin to grapple with the increasingly real scenario where people will have to endure waves of quarantine as we wait for an immunity breakthrough, startups, SMBs, and tech giants alike are reconsidering their daily work structures to adapt to a new reality. Large companies like Facebook, Spotify, and Twitter have announced sweeping changes like indefinite work from home options for certain employees. This survey seeks to gather the yet-to-be-explored ideas from the early stage startup community.
In the entrepreneurial spirit of community and collaboration, the fundamental question at play here is, “How are other founders changing their workplace strategy?” The survey will also attempt to shed light on how employees’ various remote work environments may influence their point of view on strategies for moving forward.
Founders can take the survey here. TechCrunch will publish the results.
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