How tech startups often fail at pitching to ad agencies
Since only a fraction of a percent of brands really do social media well by having a team integrated into the DNA of their company responding in real time to their customers and bringing true engagement to the space, numerous tech startups have emerged at the intersection of big data, social media and marketing to help the less enlightened brands deal with the onslaught of conversations in their space at scale. Of course, on the lower end of the spectrum, these tools are used to fake social media. On the higher end, they’re a helpful filter to getting to getting some keen insights into customers, their behavior and needs.
To that end, every startup in this space faces some very unique challenges. Often, headed by what we’d affectionately call nerds, they don’t have an understanding of the landscape and realpolitik of selling in some of these concepts.
Whenever you’re selling something you need to know the motivation of the customer. In this case, we start selling to agencies or brands with an idealized notion of this:
- What we think brands want: A tool that helps them understand their audience in real time and lets them ring the register in each market with a detailed response of all marketing efforts online and off. We’ve created the automated marketing silver bullet and brands will open their checkbooks to figure this out.
- What brands really want: They want a tool that their ad agency can figure out and pay for out of their existing budget because they are too damned busy to be taking your phone call about some unproven product that probably shouldn’t be out of beta testing and there is no money left until Q4 2015 at which point this person will no longer be working there.
- What we think agencies want: A versatile tool that will help analyze, deep fry and add a delicious powder sugar coated insight into the audience of each of their client’s brands complete with a package that lets them easily add new clients without costs becoming overwhelming.
- What agencies really want: To not lose the client. To not get fired. To not lose the client and then get fired. To waste your time.
There are exceptional agencies doing amazing work who go above and beyond for their clients. But these are probably the agencies for the aforementioned small amount of brands who really get social. That’s not who you’re really selling to – that’s who you should give your product a free license to so you can get some awesome case studies. You’re selling to, who we affectionately call “everyone else” and everyone else’s motivations are suspect at best.
Remember, a brand’s job is to sell more products to the consumer while balancing a warm, fuzzy appearance that keeps them top of mind for even more purchases. An ad agency is hired to help with these things, but remember the agency is selling something too: hours and media. The hours are billed, coincidentally enough, hourly. Media is commission based. Do you know what’s not commission based? Your newfangled tool to improve engagement. Do you know what an agency can’t bill more hours for? Using your newfangled tool to improve engagement because that’s what they’re already being paid to be experts on achieving.
They will waste your time
When you understand the true motivation of an agency, this is where you go “But Marc, I get meetings with agencies all the time, they seem really enthusiastic about what we’re up to.” Which brings me to my final point: They will waste your time. It’s their job to know about your tool. Do you really think when you go show your tool to the client and the client comes back and says “Hey, why aren’t we using AudiencePulpified3000X?” they want to say “What’s that?” No! They want to say “Sure, we’re having ongoing conversations with them about their new DemoSlayer6000C product, but we really feel that there are some issues with the data modeling at this point so our team is monitoring their progress and continue to bill lunches with them to job number SPF-100-gB.”
How to successfully sell to agencies
Gosh, this seems so hopeless though, doesn’t it? Isn’t there any way to sell a new social media tool to agencies? I’m glad you asked!
Here’s how you sell into agencies:
1) Focus on new business and new projects: When you focus on new business, you’re working with the people in the agency who have motivations that align with yours. The new business director wants to win the account. They want to say that their agency is at the pinnacle of new technology and that includes your proprietary new tool that they are a preferred agency partner of. Therefore, they’re bringing insights and analysis that no one else has. And guess what? Slipping your fee into the budget at this stage is a no-brainer. And once you’re in there, you’re in there for good. You just need to avoid long term clients who are “automated” meaning “run by a team of highly enthusiastic interns.” New clients, new launches with existing clients open up the conversation to the appropriate “how can we have an edge here?” That’s where you come in.
2) Focus your pricing on agency profitability. I met one startup at a conference recently and saw a tool that, upon inquiring was $5,000 per month per brand. It’s a useful tool and they have great case studies, but it’s a staggering cost to pass onto a client, even without markup, in an unproven area. What would work best for me working on the agency side would be if there was some sort of snack-like sample of analysis on my client I can have for free that I can give to my client to give them a taste of what’s to come, not a bunch of infographics and charts. Then I really want pricing for all my clients as one big package. There should be an exponential discount once you start bringing 5-10 clients. Sure, you could look at that as 10 big brands you could still be charging $5,000 a month. Or you could give agency respect for the fact that they have the relationship with the client and therefore deserve to profit from it as well – especially now if they’ve proven themselves to be good partners in showcasing your product to other brands, they essentially become a free implementation and sales team. If you get another $500 a month per brand without having to do anything extra for it? That’s awesome. Once your product becomes an industry standard that everyone believes has to be part of the DNA of a marketing plan, then you can charge whatever you want.
3) Market your product to each different role in an agency or client. The person pushing the button on the social media accounts doesn’t care about the same things as the head of strategy. The head of strategy doesn’t care how it works, they just want the insights. The social media manager wants to know if this is going to be a giant pain in the ass to use and does it integrate with whatever they’re using now because they already have so many tabs open in their browser that the standard 2006 Acer laptop they’re using will die. Since pretty much every new startup in this space is the same thing approached 100 different ways, here’s a cheat sheet that will probably work for your offering:
• Chief Strategy Officer: It’s a dashboard! Look, pretty charts! Show your CMO how great you’re doing, it will only take 10 seconds for him to understand. It will help you justify your job, maybe give you a raise and bonus! It exports to a ready-made branded powerpoint presentations and even takes your client out to lunch with a robot that looks just like you programmed to say what a great job you’re doing!
- Social Media Manager: It saves you time because now you don’t have to do all this menial labor for free – something that’s clearly beneath you with your certificate in social media wizardry from the University of Social Engagement Online because you’re obviously smarter than your boss and they totally don’t get it. It plugs right into HootSuite, Radian6 and all those other things you’re already using automatically, you really don’t have to do anything and your boss will think you’re even more of a genius because here are some fancy charts they can send their client that proves that because you got 5 likes per post instead of 4, you’ve increased engagement 20% this month.
- New Business Director: Here’s a bunch of free stuff for the clients your pitching and super aggressive pricing if you win anything. We’re here to help you win and if you agree to sign with us upon winning we’ll promise that you’re the only agency getting these analytics on the Quaker Steak and Lube pitch.
If you do not know how to properly pitch them, agencies, known for coming up with brief, succinct statements such as “got milk?” will often look at what you’re doing and respond with a resounding “Huh?” It also pays to play the brands and agencies off of each other. In the brief time I was helping sell a social media tool to the agency side, it definitely worked to try to set up a meeting with a brand manager client side, then tell the agency you were already working with their client, who is interested in learning more. This is a great way to tap into the fears of losing the client and losing a job that are the key motivators of agency personnel these days.
4) Make sure you’re not too early I’ve been often stung by getting excited about a technology only to find that I’m a year or two too early and what I’m working on either isn’t a relevant as I think or it’s just not important to anyone yet. Last year was the tail end of the era in which brands obsessed over how many fans they could accumulate on Facebook and Twitter and the beginning of them wondering “Hey, how come they’re all ignoring us.” That said, I was selling a product that was supposed to improve engagement with content before anyone at brands or agencies realized or cared that their fans were not interacting with them. I equated it with trying to sell something that made a car go 30% faster when the car had just been invented and only travelled 10 miles per hour. “Hey, come back here – I also have a speedometer that tells you how much faster you’ll be going!” Until those cars are going 60MPH+ and getting somewhere faster is important, you’re going to get lots of blank stares.
5) Make sure you have great case studies: I started a rather analog company in 2003 that I tried to market to brands. The response: “Great idea, let us know when someone else goes first.” Being analog and involving distributing thousands of free music CDs that people could play on their DiscMan™, I couldn’t afford to do this idea for free even once. But you, digital startup, you can! The most important thing in the beginning is starting relationships with customers and proving value. Give it to one brand, sell it to their competitors.
Of course, all of this is assuming that your agency-side contact every responds in the first place, because between overwork, fear, and complacency, it’s tough to even hear anything back. The absurdity of the situation is best summed up in Tony Price’s hilarious comedy routine about his switch from agency side to vendor sales – just remember to bring lots of bagels to the meeting.
Embracing productivity apps, how entrepreneurs can control their time
(ENTREPRENEUR) Owning your own business comes with great reward, but one major risk is inefficiencies – let’s discuss how you can streamline your productivity efforts.
As we all know too well, entrepreneurs are time-poor.
Changing the world of technology, developing a life-changing product or finding a new process to a complicated, lengthy task, entrepreneurs are continually moving, shaping and evolving their world around them, but frequently run out of time at the end of their day.
Now many modern entrepreneurs have some form of productivity in place. Whether this is an A3 piece of paper with jottings of what needs to be done next or a manageable to-do list provided by their smartphone where they can brain dump all of their ideas and to-dos into one space.
Working smarter, and harder is usually the object of all those looking to create a new business. But respecting the value of productivity applications can play into the hands of those building the next Facebook or Amazon.
By all means, this doesn’t mean you need the correct productivity tools to become the next prominent entrepreneurs, if that’s the case we’d have much fewer businesses than we have now thriving, the thesis of this is for entrepreneurs and business owners to begin embracing productivity apps to help them scale and capture essential parts of their day to help get more done.
So where does an entrepreneur start?
It’s straightforward. Begin with three core tools.
* A to-do list application.
* A note-taking tool.
* A calendar application.
These three resources will provide you with the fundamental pillars of productivity in your hectic schedule. Let’s examine how that is the case for each one.
A to-do list application can be a primary list of actionable items for to the next 30-days. Think of a to-do list application as your day planner, an actionable set of tasks to get done on the workday.
This window of to-dos will determine your ground level work and checklist for the day. Traditionally they are prioritized allowing you to accomplish the most critical tasks first or getting them done by the end of the day so that you can help progress forward.
This is a potential master tool for the entrepreneur. A to-do list app can help you capture, deter and plan things to do helping to reduce stress and reliability in your brain to remember critical tasks and actions. A proactive theory from the book Getting Things Done by David Allen helps to define this as “open loops” a process that highlights a need to reduce active to-do’s in your head and to capture them on paper or another form of capture method to relieve your brain’s activity focusing on this.
A note-taking tool provides you with a way to capture essential data or information. Unlike a to-do list application, the information you’ll be capturing is static. This means it isn’t necessarily actionable but provides value for reference or planning. Notes are handy for planning and reference purposes. When it comes to planning your projects and high-level work (like clients, product updates, accounting, etc.) using notes will help you to collect everything into one hub to help you to complete all your major projects and tasks.
And finally, a calendar application works as how you’d expect. A way to capture events and activities. Not to be confused with a to-do list application, the calendar application should solely include events and activities, not tasks. Feel free to use the calendar layout to block out time but don’t get into the habit of adding tasks to your calendar application, it’ll make things very messy!
So what productivity apps should I start with?! Let’s give you some recommendations.
For a to-do list applications, an entrepreneur should look for flexibility to scale with the application but the patience to stick with an application to help them get more done. To-do list applications perfect for entrepreneurs include Todoist, TickTick, Asana, Nozbe or Trello. They are strong starting points and will provide you with all the features you’ll need to start capturing and sorting those important to-dos.
Note-taking tools come highly recommended. To help the scale driven entrepreneur, there are two tools that standout as the resources entrepreneurs should consider when looking at note-taking applications. They would be Evernote and OneNote. Both provide you with functional experiences for bringing notes in from email, documents and other files helping you to free up time and space. Avoid Apple Notes as your default and sole way of the organization as due to the lack of folders/notebooks you struggle to keep things as organized as you would with the likes of Evernote and OneNote.
Calendar resources are rare to find. Entrepreneurs will discover themselves freeing up a lot of stress by using a calendar tool, by being able to see all the activities coming up and help free up your calendar for important meetings. The features within the calendar tools like “invite a guest” will provide a way to connect with your invitee and avoid any miss-capture of time/date for the meeting.
Try Fantastical 2 (Mac/iOS), Google Calendar, Kin Calendar or Calendars 5 (iOS). These are more advanced calendar tools, so if you are concerned, it’s okay to try Apple Calendar or Outlook Calendar, just make sure you solely use one calendar and not multiple to avoid missing those meetings.
In essence, entrepreneurs should consider productivity app to help control their time. Helping to implement a system might take a few weeks to get used to and a few tweaks along the way, but it’ll undoubtedly free up time from stress and worry, helping you to do the more valuable things like communicating with your customers, chatting with your clients or growing your team.
The 7 most improved cities for tech startups
(ENTREPRENEUR NEWS) While there are several reports about which cities are the best for startups, a new report shows which cities have improved to most for tech startups.
You’ve seen enough lists of the “hottest startup cities” at this point. Thankfully, this isn’t another one.
According to research by the US Chamber of Commerce, presented by their Free Enterprise blog, seven cities have improved the most as tech-friendly cities. Officially, they looked at “how well-poised [cities] are to leverage capital into successful tech industries.”
7.) Pittsburgh, PA rounds out the list with an improvement of two spots. Pittsburgh’s access to engineering talent is its biggest strength in these rankings. Other pluses include “small business-friendly tax incentives and an increasing number of software, biotech and artificial intelligence startups.”
6.) Portland, OR rose two spots from last year’s ranking, thanks in part to a “five-year high” in venture capital funding. Other positive signs include an increased startup density and an improve startup culture, as well as increased access to talent.
5.) Seattle, WA is the highest-ranking “legacy tech” city on the list, rising three spots from past year’s rankings. While Seattle experience “significant losses in industry and culture,” they made up for it by drawing in more startups, talent and capital. As a result, the availability of all three is plentiful in this rainy city.
4.) Philadelphia, PA received a nice capital injection from “city leaders,” improving access to capital and cultural acceptance. Government leaders have achieved this by establishing alliances between the public sector and private corporations. As a bonus, the city’s lenient regulatory environment is a boon for new business.
3.) New Orleans, LA jumped six spots. Given the gap between third and first/second place, it’s a huge testament to the work by Dallas and Atlanta. New Orleans ranked well for local support, “[outshining] other startup enclaves on measures of access to civic institutions and corprorations, and startup partnerships as well.”
2.) Dallas, TX, much like Atlanta, worked to foster relations between the city’s large palate of legacy corporations and local startups. As a result, they jumped twelve places this year to 7th place. The rise of the city’s profile as a whole, more tech talent is moving in, which also boosts the city’s profile.
1.) Atlanta, GA improved 15 spots from last year, making it “the biggest mover” on the list, jumping from 21st place to 6th place. According to Free Enterprise, significant improvement in “network connectivity, access to talent, industry specialization and startup culture” caused the leap. The improvement in connectivity and culture may be due to the work of Invest Atlanta, an organization working to “bridge the gap between startups and the broader business community.”
Community matters a lot. There’s a consistent trend of public/private section collaboration making a difference. It’s a major factor in the two cities who made the biggest strides, but you can also see the trends across most cities on this list. That relationship goes a long way to removing barriers to startup excellent and cultivating a culture that encourages new business.
Talent can also show up in unlikely places. I wouldn’t have expected Pittsburgh to be on this list until I looked at schools in the area. Universities can be a catalyst for building and retaining critical tech talent.
Get your team on the same page with Slite
(ENTREPRENEUR NEWS) Slite is the notes taking app for teams that helps keep everyone on the same page.
When you’re working with a team, the biggest challenge is staying organized. At meetings, everyone takes their own notes and unless prompted may keep those notes all to themselves.
Without a system in place, many great ideas can be overlooked while others may not be heard at all.
This lack of communication hurts productivity across the board, making the entire team ineffective. These are just some of the problems that Slite, a new team-focused note taking app, plans to solve.
Slite is a one-stop shop for team communication. The dashboard allows all members to keep their notes in one place, collaborate on tasks, upload documents and communicate without ever leaving the app. In their words, your team will literally be on the same page.
Slite’s main focus is to create, collaborate and organize. Users can create tasks and lists with custom formatting to prioritize responsibilities. They can add an image, upload a document, and embed or attach a link to give more context to other team members.
In addition, users can tag other team members to assign and communicate about a task, keeping everyone in the loop.
The easy-to-use dashboard lets users prioritize content. Slite has also installed a search feature that will check every note across the board in order to find what you need fast. Team members can also create channels that pertain to specific projects to keep everything in the right place.
There are other note-taking apps out there, but Slite is definitely making strides to make their site one of the top choices. To gain traction, they are currently offering their services for free.
Once the new year starts, teams up to five will still be able to use Slite for free. Larger teams will have the option to choose from one of their flat pricing tiers. Teams with ten or more members will pay $8 per user per month.
Overall, it’s a low cost compared to the money and time a company can save by using Slite effectively.
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