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Ask these 5 questions to qualify leads like a sales professional

(BROKERAGE) How to better qualify leads: get enough information to decide how likely the opportunity will convert into sales.

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Woman on cellphone representing qualifying leads.

People that succeed in sales by qualifying leads do three things extremely well:

First, they have a methodical approach to building a sales pipeline.

Second, they are masters of qualifying leads.

Finally, they follow up relentlessly.

Today, we’re going to talk about qualifying leads: getting enough information to decide how likely the opportunity will convert into sales.

Keys for the initial call

The key to qualifying a lead is to quickly find out if the prospect is a good fit for your company.  If so, then use the call to further dig in and invest your time to try to get them on board.

There are various questioning methods to help convert more sales. But for an initial sales call there are three tips that you must remember:

Don’t try to “sell”: Turn off your salesperson hat and stop vomiting information
Actively Listen: Actually pay attention and document the key points they’re telling you
Ask the right questions: Keep reading…

Knowing how to effectively ask relevant questions is absolutely critical to the qualification process.

So, below we’ve outlined some questions that can quickly help you find out if the lead is a viable sales opportunity.

5 questions to ask for qualifying leads

  1. Can you give me a quick summary?

Before you jump in and give them a “pitch”, get them to talk first and tell you why they got in touch with you:

“Can you give me a quick summary of what you’re looking for so I can see if we can help you?”
This gives them a chance to explain their needs, lets you profile them as a customer (what do they need? how big is the company? where are they located?) and get an idea of the total value they represent in terms of a sales opportunity.

Moreover, this question is important because it lets them know that you’re not a desperate salesperson and changes the psychology of the conversation from you selling to them selling to you. This is crucial and puts you in a stronger position.

Also, this initial summary should very quickly let you know if they are a good fit for you as a client and whether to pursue it.

  1. Who are the decision-makers?

A polite way to find out how much weight the person on the phone carries as a decision-maker is by asking:

“Who would be the decision-makers involved with this process?”

This gives you the bigger picture of the roles and responsibilities of the people involved (especially if you’re dealing with a large commercial tenant) and whether you need to consider the weigh-in from other people that might make or break this deal.

Find out who are the key influencers, detractors, and the person that makes the final decision.

  1. What are the key features?

Once you have a better sense that this prospect is a good fit for you then you want to get them excited and ask more about what they’re looking for:

“What are some of the key features that are important for you?”

It’s important that you focus this part of the conversation on key features. The last thing you want is a laundry list of items and put yourself in a difficult position to deliver.

  1. Do you have a contract with anyone else?

Don’t ever forget to ask this question:

“Do you currently have a contract with any other company?”

If they do, find out the details and whether you can even work with them. Is it exclusive? Is it legally binding? When is the cancellation date?

Make sure you have your bases covered and your a** protected.

  1. Are there any obstacles?

Finally, sometimes it’s important to uncover any potential threats that can blow up your deal and it’s better to find out as early as possible.

Simply ask:

“Do you see any obstacles that could prevent this deal from happening?”

The answer to this question will also give you the crucial element you need to focus on to close the deal and whether the potential risk is worth your time to pursue this prospect.

Conclusion

As you continue building your sales pipeline and scheduling your initial sales calls, remember that lead qualification is a crucial step to helping you win more deals. Don’t jump into automatic “selling” mode, rather try to actively listen and ask relevant questions to get the insights you need to find out if the person you’re speaking with represents a viable sales opportunity.

What questions are you asking?

Bob Samii is the founder of SharpLaunch - a full-feature real estate marketing platform used by building owners, asset managers and brokers.

Real Estate Brokerage

How to scout, secure, and supervise a team of true all-stars

(BROKERAGE) Building a team can be hard, especially building a team of all stars. Here are a few tips to make the process seamless.

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assertive broker meeting negotiation team

A good way to win? Play as a team. The best way to keep winning? Build an awesome team. There’s strength in numbers, even for the best broker — but that doesn’t mean you can just throw together a few qualified realtors and expect sales to double.

According to a recent survey by Bain & Company, the majority of senior executives form teams based on whoever is available rather than scouting the best talent for the job. Sure, the first method is easier, but it’s also 25% less productive.

As a broker, you can’t rely on your best guy to carry the firm’s success.

Realtors can come and go as they please.

If your best guy/gal decides to jump ship, they could leave your whole brokerage, for lack of a better word, screwed. You need all your guys to be your best guy. Keep these important tips in mind when building your real estate team.

Potential is great, but performance is what moves the needle. When interviewing candidates, seek out those who are not only experts, but who are also energetic, driven, and enjoy working in teams.

In most organizations, one in seven employees is a star.

When seven in seven are stars, productivity increases exponentially.

Everyone from your admin assistant to your coordinators to your agents should be passionate about their work and focused on success. All too often, firms hire “good enough” people in the interest of time, assuming things will come out in the wash thanks to one or two awesome agents.

But here’s the thing: a balanced team isn’t an all-star team.

It might stay afloat, but it won’t pick up speed.

Chances are the agents on your team know how good they are, and that means they also know their talents would be valued elsewhere — possibly with a competing broker. It’s your job to give them incentive to stay onboard.

Acknowledge achievements by awarding leadership roles to standout individuals so they know they’re a crucial part of the firm. Meet regularly with each team member to go over any issues or highlights they’ve experienced and identify any themes that may be emerging within the team as a whole.

Make encouraging and motivating one another an integral part of your team’s interactions.

They should be competing against themselves, not each other.

Make team performance a major determinant for compensation and promotion rather than strictly rewarding individual performance. This way the whole team will strive to help each other be at the top of their game every day. This also helps keep egos in check, which is necessary in all-star teams: when everyone’s the best at what they do, they’re bound to get a little cocky sometimes.

There’s no perfect formula for managing a real estate team. As you hire and train employees, keep your standards high and your mission focused.

Do this, and you won’t have to search for the best; the best will come to you.

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Real Estate Brokerage

Realtors in this state are at risk of losing independent contractor status

(BROKERAGE) Realtors in NJ are being threatened to have their independent contractor status revoked. What this means for the industry going forward.

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New Jersey where Realtors are at risk of losing independent contractor status.

Independent contracting comes with its pros and cons. The major pros are choosing a self-supporting career that doesn’t hold you to a specific time limit, how many hours to work in a period, being liable or loyal to your sole employer, and so on so forth. There’s a lot of autonomy in being an independent contractor and many, both in and out of the real estate industry, have chosen this path in recent years.

However, due to its newfound popularity, independent contractor status has come under fire in the past few years. Most notably was the controversial California legislation, AB-5, which some say devastated the freelance industry in the state. The latest issues over independent contractor status comes from New Jersey, in which a bill was introduced to protect the status of real estate agents as independent contractors. The legislation, A6206, was introduced in December 2021 and passed in both Houses in just two months. A6206 “Codifies right of real estate broker-salespersons and salespersons to define the relationship with the broker as one between broker and independent contractor or employee and enforces current and previous written agreements addressing relationship.”

Will A6206 pass?

A6206 is waiting for the governor to sign it to finalize the legislation. The New Jersey REALTORS® association asked real estate agents across the state to contact the governor to sign the bill. As the bill passed the Senate with governor’s recommendations, it may have been simply a formality. The bill passed unanimously through the State Senate and the State Assembly, but many professional organizations suggested that real estate agents let the governor know they supported the bill.

What this means for the future

According to the NAR, new federal and state legislation threatens IC status, especially that of real estate agents, which is a bedrock in the industry. The federal government is very interested in workers’ classifications, as it has direct implications on taxes. To that end, many states are now looking at workers’ classification and attempting to push through legislation to protect workers. Real estate agents need to be aware of the issue to ensure that their rights to continue to work as independent contractors aren’t taken away.

This could be a sign of things to come across the board. NJ is up against a huge fight, so watch your own state’s legislation closely and if you feel strongly on the matter, don’t be afraid to call your state representative and let them know your thoughts.

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Real Estate Brokerage

The top 5 myths about starting your own business, BUSTED!

(BROKERAGE) Growing your company based on success stories of others can lead to some common misperceptions, don’t believe the myths you hear!

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desk office scheduling myths

We’ve all seen the dramatic tales of college kids chugging Red Bull, coding a site, and becoming billionaires, and we’ve heard a myths about companies that went from idea to fame in mere weeks, but the truth is that those are exceptions to the normal business rules. We’re all familiar with the success stories of entrepreneurs that were perfectionists and filled with passion.

These exciting stories often become the basis of comparison for many professionals and entrepreneurs, and risks are taken and avoided based on the success journeys of predecessors. So what are the most common myths surrounding how to grow a company?

We asked Himanshu Sareen, CEO at global technology consulting firm, Icreon Tech, Inc. to dispel these myths. Below, in his own words are the 5 most common myths about growing a company:

Myth #1: take every project that comes your way

Although ambition is crucial for growth, it can also be a downfall. For a great deal of up-and-coming businesses, it is fairly easy to bite off more than one can chew. Landing an international Fortune 500 client may seem like the turn-key solution to grow a business, but use caution. The same goes for contracts with monetary value that is below a certain threshold.

While small in size, such projects can quickly take up valuable time and resources.

Remain practical and focus on what is feasible in terms of the organization’s bandwidth. If a business dives in too deep, they may very well find themselves out of their league. My best advice would be to choose projects with a sustainable long-term vision in mind.

Myth #2: ignore culture, it can wait

Holding off on establishing a solidified company culture can equate to significant obstacles down the road. As a company grows and adds on members there is less and less time to focus on establishing a company culture. By focusing on culture, meaning the attitudes, expectations, and environment of a company, a business can better position itself for growth down the road.

And don’t just think about ping-pong tables and trendy branded T-shirts.

As a business grows, founding members are the arbiters of culture. Such critical players are the ones in place that are in charge of approving new hires, and they should live and breathe the essence of the team.

When a business places culture on the back-burner, the major impediment that results rests in the hiring area. Without a team that melds and collaborates effectively, growth is guaranteed to be stymied.

Myth #3: don’t sell until the product is perfect

Maintaining the delicate balance between expanding the sales pipeline while simultaneously building the logistical capacity to deliver, is a constant struggle. There is a pervasive mindset to refine until perfection before heading to market. Although such caution is warranted, focus on a parallel approach to aggressive growth and delivery. Rather than holding off on sales and revenue growth while a product or service is refined, a business should drive forward and build as much as possible.

Although growing and simultaneously expanding to compensate is a challenge, it is preferable to go through the cyclical phases of focusing solely on sales and re-adjusting to attend to growth. The temptation to yo-yo between the two can severely hamper expansion. Such an approach can easily kill positive momentum. There needs to be a constant and vigilant parallel focus on gaining new business and building the resources to deliver.

Myth #4: there is no room for bad decisions

Experimentation is the key to innovating. And with any experiment, there is a chance of failure. But do not fear failure. Although it is a played-out quote, failure is one of the greatest teachers in life. Facebook famously centers their operations on the mantra of ‘Move Fast and Break Things’. Making mistakes is a vital part of the process needed for growth.

Businesses can only expand by stepping outside of the comfort zone.

Expansion requires delving into emerging markets, executing new marketing campaigns, or taking a chance on ‘outside the box’ hiring prospects. Although failure may occur, it should not prevent valuable experimentation.

Myth #5: credentials are everything

While top-tier graduates and stellar resumes may seem like the secret weapon for success, credentials are not the only qualifier for greatness. Often times the qualities of a high-performance rockstar cannot be properly communicated through a resume or cover letter. In-person communication and personality are critical. Flexibility, communication, and work ethic are what you need as a smaller company pursuing growth.

In some instances, focusing too heavily on credentials can end up turning you into the 2008 New York Yankees. This also ties back to the importance of establishing culture from the outset. With an established culture, a business will be able to attract the valuable team members needed to truly meld with the team.

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