Connect with us

Real Estate Marketing

How to optimize your marketing to reach each generation

(MARKETING) Knowing how each generation is interacting with marketing content will help you keep your edge in your chosen markets – here’s your update!

Published

on

social media marketing

In the last few years, a higher premium has been set on presenting your content appropriately to your audience. In order to do this, you must really learn about the demographics of your audience as a way to speak to them in the most effective way.

We can do this by looking through our follower list, determining the audience that would most benefit from our audiences, and opening the floor for questions. Sometimes we rely on studies and other collections of data to show us what certain audiences dig and don’t dig.

Such was the case with Koeppel Direct’s roundup regarding optimizing your content for every age group. They broke it down in such a way that helps us look at different generational online uses.

First up, we have our Baby Boomers, who were born between 1946 and 1964. According to the data, they make up 74 percent of the US population. Sixty-seven percent of that population uses smart phones, while 57 percent use social media. The favorite platform of Boomers is Facebook, with 31.9 percent using the social media site.

It’s recommend to tailor content for Boomers in the following ways: make your content text-light (300 words is the preferred article length of this generation), videos that are heavy on information (slower-paced is preferred over fast), and Facebook-optimized content (57% will visit a company’s website after seeing them appear on social media, and 34% will make a purchase).

Next on deck, Generation X. This group was born between 1965 and 1980, and make up 66 million of the US population. Eighty-five percent own smartphones and 75% use social media (with 45 million Facebook users and 23.5 million Instagram users).

The content recommendations for Gen X are: longer-form video (30-second mobile video ads are preferred over ads that are shorter), tablet-optimized content, and 48% are more likely to buy from a company that offers instructional videos.

Now, everyone’s favorite, Millennials! These peeps graced the earth between 1981 and 1996 (May of ’94 brought you yours truly) and they make up 71 million of the population. Ninety-two percent own smartphones and 85 percent use social media (with 59 million Facebook users and 43 million Instagram users).

Unsurprisingly, two out of three Millennials prefer online shopping. The recommended content comes in the way of: shorter-form video (10-seconds preferred), interactive content (it’s all about the experience! Even with campaigns), email campaigns (Millennials spent 6 hours a day going through email, with 77% wanting to receive business communication by email).

Additional tips include: personalizing content, using less text, and sharing mobile coupons and rewards.

Finally, we’re at the end of the alphabet with Generation Z. Zs were born between 1997 and 2012 (so they were learning to walk during the peak of Friends) and make up 60 million of the population. A whopping 95 percent have access to smartphones.

The favorites of social media include: 73 percent on Instagram, 69 percent on Snapchat (noted to be more popular with girls), and 80 percent say that social media influences their shopping (thanks, Insta models!)

It’s recommended to use: online video ads (56 percent take action after seeing a video), video marketing (85 percent use YouTube), and socially conscious content (94 percent feel that companies and brands should take stands on environmental and social issues).

The roundup also notes that in 2017, it was determined that the average human attention span is eight seconds (which is a 33 percent decrease from 2000).

There was also a 99 percent increase in branded video content views on YouTube over 2016.

In 2019, 80 percent of all web traffic so far is video. Think about that one.

This information is ever-evolving and helpful to keep an eye on. However, it’s important to note that this is a sample of these generational populations, and not every item applies to each population member. Do your own research to really get to know your audience!

Staff Writer, Taylor Leddin is a publicist and freelance writer for a number of national outlets. She was featured on Thrive Global as a successful woman in journalism, and is the editor-in-chief of The Tidbit. Taylor resides in Chicago and has a Bachelor in Communication Studies from Illinois State University.

Real Estate Marketing

No-reply emails: the modern-day horror story (don’t use them!)

(MARKETING) No-reply emails may be easy to set up and distribute for customer service, but it may actually be creating a problem with a simple fix.

Published

on

emails ugh

Let me tell you a modern-day horror story.

You finally decide to purchase the item that’s been sitting in your cart all week, but when you receive your confirmation email you realize there’s a mistake on the order. Maybe you ordered the wrong size item, maybe your old address is listed as the shipping location, or maybe you just have buyer’s remorse. Either way, you’ve got to contact customer service.

Your next mission is to find contact information or a support line where you can get the issue resolved. You scroll to the bottom of the email and look around for a place to contact the company, but all you find is some copyright junk and an unsubscribe option. Tempting, but it won’t solve your problem. Your last hope is to reply to the confirmation email, so you hit that trusty reply arrow and…nothing. It’s a no-reply email. Cue the high-pitched screams.

Customers should not have to sort through your website and emails with a microscope to find contact information or a customer service line. With high customer expectations and fierce ecommerce competition, business owners can’t afford to use no-reply emails anymore.

Intended or not, no-reply emails send your customer the message that you really don’t want to hear from them. In an age when you can DM major airlines on Twitter and expect a response, this is just not going to fly anymore.

Fixing this issue doesn’t need to be a huge burden on your company. A simple solution is to create a persona for your email marketing or customer service emails, it could be member of your team or even a company mascot. Rather than using noreply@company.com you can use john@company.com and make that email a place where your email list can respond to questions and communicate concerns. Remember, the whole point of email marketing is to create a conversation with your customers.

Another great strategy for avoiding a million customer service emails where you don’t want them? Include customer service contact info in your emails. Place a thoughtful message near the bottom of your template letting people know where they can go if they’re having an issue with the product or service. This simple change will save you, your customers, and your team so much time in the long-run.

Your goal as a business owner is to build a trusting relationship between you and your customers, so leave the no reply emails behind. They’re annoying and they might even get you marked as spam.

Continue Reading

Real Estate Marketing

Instagram advertisers no longer required to have a Facebook Page

(MARKETING) Instagram no longer needs a linked Facebook page in order to use Instagram ads, is this a split in properties or is something else going on?

Published

on

Instagram ads

Instagram will allow new advertisers to create ads without linking to a Facebook page. It feels like this is a move Instagram should  have made a while ago, but better late than never right?

Instagram announced that the social media giant will now allow new advertisers to promote their business, product, or content without having to connect to Facebook.

Previously, Instagram had been adamant about linking business profiles to Facebook, so the change is sudden, and the motive is contentious, buttttttt we’re not gonna question it.

This move supports small businesses, so we’re all for it. Although this change may seem irrelevant, here are five reasons it is:

  1. Previously requiring users to link a Facebook account to their Instagram in order to run an ad is time consuming.
  2. Not everyone has or likes Facebook.
  3. Associating yourself with a Facebook Page creates an additional way for people to get in contact with you, which can make things messy… sometimes less is more.
  4. Creating a business profile without connecting to Facebook will allow more people access to the same great benefits of having a business profile (benefits include insights on impressions, reach, audience, and activity).
  5. Maybe this is the beginning of a separation between the two social media platforms resulting in other new, beneficial policies.

Some have speculated that the reasons Facebook may want to push this slight crack between its products is because of some of their failures recently and the very real possibility of their being broken up by regulators in the future.

Take advantage and quickly set up a business profile, this is a potential opportunity for businesses that are hurting to learn about their customers and promote themselves!

Continue Reading

Real Estate Marketing

Now you can send marketing emails directly from your Facebook page

(REAL ESTATE MARKETING) Facebook is testing a new set of email marketing tools for business pages. Now you can send marketing emails directly from your page.

Published

on

facebook marketing emails

Facebook is testing new CRM email marketing tools with businesses. These features reportedly will allow businesses to send out messages directly from the Facebook platform, and track their performance. A user-friendly interface will allow small to medium businesses to upload contact lists and compose messages.

Word of testing of these tools spread after it was spotted by social media marketer Meg Coffey. She posted the screen shots to Twitter.

“Send marketing emails from your page? What new sorcery is this Facebook?! Have you seen this new feature where we can now send emails directly from Facebook? This is definitely new to me and only available on one account so far.”

From what we can see in the screen shots, it looks as if a blue pop up will appear on the left sidebar letting you know that the Marketing Emails feature is available to you. Once you click on that tab you get this notice:

“Reconnect with your email subscribers using marketing emails. Select your audience, customize your design, and track performance all in one place. Confirm your Page’s email address to get started.”

An email confirmation is required, and then you are prompted to add your contacts. A spreadsheet can be uploaded or addresses can be added one-by-one.

A Page Contact Terms of Service agreement prompt then comes up requiring approval before the feature is enabled, and asks for confirmation that the sender has permission to send promotional messages to those contacts.

In a message to Adweek, a Facebook spokesperson confirmed the test of the new tools:

“We’re testing new email marketing tools with a small number of businesses to help them more efficiently notify their customers of changes to their services and operations. We’re evaluating whether these tools are beneficial for people and businesses before deciding whether to expand it further.”

The test is said to be limited to small and medium-sized businesses at this point, and the simplicity of it seems to be geared towards businesses who do not currently have a robust email marketing solution. As the tests continue and more users interface with these tools the more we can expect to know about these features.

Continue Reading
Advertisement

Our Partners

Get The Daily Intel
in your inbox

Subscribe and get news and EXCLUSIVE content to your email inbox!

Still Trending

Get The American Genius
in your inbox

subscribe and get news and exclusive content to your email inbox