{"id":8494,"date":"2016-08-11T09:28:09","date_gmt":"2016-08-11T16:28:09","guid":{"rendered":"https:\/\/therealdaily.com\/?p=8494"},"modified":"2016-08-15T13:27:40","modified_gmt":"2016-08-15T20:27:40","slug":"simplest-customer-service-lesson-may-ever-learn","status":"publish","type":"post","link":"https:\/\/theamericangenius.com\/housing\/real-estate-brokers\/simplest-customer-service-lesson-may-ever-learn\/","title":{"rendered":"The simplest customer service lesson you may ever learn"},"content":{"rendered":"

This is one of those things that you might think we don\u2019t need to talk about, but we do. We really do. We\u2019re going to talk about answering the phone in your business. The template is very simple. Feel free to use it at no charge.<\/p>\n

\u201cCompany name. This is your name. How can I help you?\u201d<\/em><\/p>\n

That just took four seconds, and those four seconds can tell the caller \u2013 a potential client or customer for life! \u2013 all they need to know about you and your business. Is the person answering the phone in a hurry? Do they want to help me? Is it even a real person or could this be a voicemail message? Again, this is simple, but let\u2019s break it down.<\/p>\n

<\/i> Read also: Customers are abandoning brands for poor service (yours will too)<\/a><\/strong><\/div>\n

\"bar\"<\/p>\n

The easiest client-grabber in the world<\/h2>\n

1. Include your company name when you answer the phone.<\/strong>
\nThis lets the caller know they\u2019ve actually reached the business they\u2019re hoping to reach. Say it with purpose and enunciate.<\/p>\n

Though you may say it a million times in your head every day, taking the time to slow down so that the caller hears you correctly is very important.<\/p><\/blockquote>\n

Speaking too quickly could make the caller feel like you really don\u2019t have time for their call, when your goal with each interaction is probably the opposite: Make each customer feel like your only and favorite customer!<\/p>\n

2. How can I help you? <\/strong>
\nHave you ever walked up to the hostess at a restaurant only to be stared at and finally have to tell her \u201ctable for four, please\u201d because she didn\u2019t proactively ask? Yeah, it\u2019s awkward. Don\u2019t make your callers tell you they need something, be proactive and ask what you can do for them. It\u2019s just good customer service.<\/p>\n

3. Say your name.<\/strong>
\nI saved this one for last because it may be the most important part of that four-second first impression.<\/p>\n

This immediately puts your caller at ease because they\u2019ve gotten a real, live human being and they already know your name. It immediately takes this call from customer to business and makes it a person-to-person interaction.<\/p>\n

Do some of your own A\/B testing<\/h2>\n

I encourage you to do some testing of my advice here. Try it with your next two phone calls.<\/p>\n

For call 1: \u201cCompanyNameAsFastAsYouCanGetItOut.\u201d<\/p>\n

For call 2: \u201cCompany name. This is your name. How can I help you?\u201d<\/p>\n

I bet one caller is a little taken back and maybe even fumbles when telling you why they called, and the second one is immediately at ease with your business and thankful that you\u2019re taking the time to make them feel like your favorite caller of the day.<\/p>\n

#AnsweringThePhone<\/h3>\n","protected":false},"excerpt":{"rendered":"

(BROKERAGE NEWS) This is one of those things that you might think we don\u2019t need to talk about, but we do. We really do.<\/p>\n","protected":false},"author":337670,"featured_media":6550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"wds_primary_category":0,"footnotes":"","jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[94],"tags":[807,508,1142],"class_list":["post-8494","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-real-estate-brokers","tag-client","tag-customer-service","tag-phone-call"],"jetpack_featured_media_url":"https:\/\/theamericangenius.com\/housing\/wp-content\/uploads\/sites\/2\/2016\/01\/work-smartphone-team.png","jetpack_sharing_enabled":true,"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/posts\/8494","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/users\/337670"}],"replies":[{"embeddable":true,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/comments?post=8494"}],"version-history":[{"count":12,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/posts\/8494\/revisions"}],"predecessor-version":[{"id":8536,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/posts\/8494\/revisions\/8536"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/media\/6550"}],"wp:attachment":[{"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/media?parent=8494"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/categories?post=8494"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/theamericangenius.com\/housing\/wp-json\/wp\/v2\/tags?post=8494"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}