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Being Thorough and Detailed Will Help You Obtain Short Sale Approvals

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The Importance of Carefully Reviewing the Seller’s Paperwork

filesYesterday we were a little bit short-staffed, so I was able to get down and dirty and dig deep into a slew of new short sale packages that had been submitted to our office for negotiation. It was a busy day, and I left in the afternoon when my head started spinning (not quite as bad as Linda Blair’s head spin in The Exorcist).

When I got home and was sharing little nuggets of my day with my family, my husband said that my day seemed kind of like something you would see on that new television program Undercover Boss where CEOs of major organizations go undercover and do menial jobs in order to learn more about all aspects of their organizations. The only difference here is that I still have it. I am awesome at the detail work required for short sales.

Are you awesome at working short sales? I bet you are!

I had the privilege of being able to triage the short sale packages and prepare them to be sent to the bank. This, my friends, is no easy task. You do not just throw 80+ pages into a fax machine and hope that the major lending institutions can figure out what’s what. Each and every page needs to be reviewed carefully and ordered clearly and accurately.

For most major lending institutions, these are the items that are required for the short sale package: an authorization to speak to the bank, a listing agreement, a purchase agreement, a hardship letter, a financial statement, pay stubs, bank statements, tax returns, and an estimated settlement statement. The list is clear cut and pretty consistent among all lending institutions.

However, the packages I reviewed were not quite so clear cut. Many were missing random items, but more than half were missing critical information about the mortgage loans (something that is necessary for any short sale to occur). Apparently, it is very common for folks in financial distress to begin to ignore their mail. Two or three packages had mortgage statements from 2008, and a lot can happen in a year and a half! Loans can be sold and resold. Loan numbers can change. For example, Countrywide and Bank of America just overhauled and changed many of their loan numbers. Without the loan number, it is impossible to begin the short sale process.

So, here’s what you need to do if you do not have a loan number. (By the way, it sounds way easier than it is!) The seller needs to call the bank where s/he believes the mortgage loan is currently serviced. S/he needs to provide a social security number to the customer service representative and hope that the customer service representative can use that information in order to locate the loan number in the bank’s computer system. For one specific short sale package yesterday, I spent 57 minutes on the telephone with the seller and the mortgage lender trying to determine the loan number—just so that we could submit the short sale package!

It is truly important to be thorough and detailed when you work a short sale transaction. Qualify your seller, and collect all of the pertinent information (which may mean a 57-minute call to the bank). Reviewing paperwork and presenting your short sale package to the bank in an organized manner will certainly help to facilitate any short sale approval!

Melissa Zavala is the Broker/Owner of Broadpoint Properties and Head Honcho of Short Sale Expeditor®, and Chief Executive Officer of Transaction 911. Before landing in real estate, she had careers in education and publishing. Most recently, she has been able to use her teaching and organizational skills while traveling the world over—dispelling myths about the distressed property market, engaging and motivating real estate agents, and sharing her passion for real estate. When she isn’t speaking or writing, Melissa enjoys practicing yoga, walking the dog, and vacationing at beach resorts.

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8 Comments

8 Comments

  1. Christine Rich

    February 23, 2010 at 7:45 pm

    Melissa, I always look forward to your articles. Do you happen to know if there is any resource in Virginia that I can access to help with short sale listings? If not, or in any case, I’ll have to continue waiting for your next installments….

  2. Brian Fieldman

    March 2, 2010 at 2:37 pm

    I did the paperwork on my first short sale myself. I could handle everything, but I found out to my dismay that a statement of account from a HOA, even including legal fees, does not guarantee that there aren’t other legal fees waiting to pounce once you request a “demand statement.” We were $959 over our so called estimated HUD statement to the short seller bank and they were ready to cancel the deal. Guess who paid the $959 out of commissions. Yep, the other agent and I.

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Coaching

Disputing a property’s value in a short sale: turn a no into a go

During a short sale, there may be various obstacles, with misaligned property values ranking near the top, but it doesn’t have to be a dealbreaker!

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magic eight ball

It’s about getting your way

Were you on the debate team in high school? Were you really effective at convincing your parent or guardian to let you do things that you shouldn’t have been doing? How are your objection-handling skills? Can you flip a no into a go?

When working on short sales, there is one aspect of the process that may require those excellent negotiation or debate skills: disputing the property value. In a short sale, the short sale lender sends an appraiser or broker to the property and this individual conducts a Broker Price Opinion or an appraisal, using special forms provided by the short sale lender.

After this individual completes the Broker Price Opinion or the appraisal, he or she will return it to the short sale lender. Shortly thereafter, the short sale lender will be ready to talk about the purchase price. Will the lender accept the offer on the table or is the lender looking for more? If the lender is seeking an offer for a lot more than the one on the table, mentally prepare for the fact that you will need to conduct a value dispute.

Value Dispute Process

While each of the different short sale lenders (including Fannie Mae) has their own policies and procedures for value dispute, all these procedures have some things in common. Follow the steps below in order to conduct an effective value dispute.

  1. Inquire about forms. Ask your short sale lender if there are specific forms that you need to complete in order to conduct a value dispute. Obtain those forms if necessary.
  2. Gather information. Your goal is to convince the lender to accept the buyer’s offer, so you need to demonstrate that your offer is in line with the value of the property. Collect data that proves this point, such as reports from the MLS, Trulia, Zillow, or your local title company.
  3. Take photos. If there are parts of the property that are substandard and possibly were not revealed to the lender by the individual conducting the BPO, take photos of those items. Perhaps the kitchen has no flooring, or there is a 40-year old roof. Take photos to demonstrate these defects.
  4. Obtain bids. For any defects on the property, obtain a minimum of two bids from licensed contractors. For example, obtain two bids from roofers or structural engineers if necessary
  5. Write a report. Think back to high school English class if necessary. Write a short essay that references your information, photos, and bids, and explains how these items support your buyer’s value. This is not something that you whip up in five minutes. Spend time preparing a compelling appeal.

It is entirely possible that some lenders will not be particularly open-minded when it comes to valuation dispute. However, more times than not, an effective value dispute leads to short sale approval.

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Coaching

Short sale standoffs: how to avoid getting hit

The short sale process can feel a lot like a wild west standoff, but there are ways to come out victorious, so let’s talk about those methods:

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short sales standoff

What is a short sale standoff?

If you are a short sale listing agent, a short sale processor, or a short sale negotiator then you probably already know about the short sale standoff. That’s when you are processing a short sale with more than one lien holder and neither will agree to the terms offered by the other. Or… better yet, each one will not move any further in the short sale process until they see the short sale approval letter from the other lien holder.

Scenario #1 – You are processing a short sale with two different mortgage-servicing companies. Bank 1 employees tell you that they will proceed with the short sale, and they will offer Bank 2 a certain amount to release their lien. You call Bank 2 and tell them the good news. Unfortunately, the folks at Bank 2 want more money. If Bank 1 and Bank 2 do not agree, then you are in a standoff.

Scenario #2 – You are processing a short sale with two different mortgage-servicing companies. Bank 1 employees tell you that they cannot generate your approval letter until you present them with the approval letter from Bank 2. Bank 2 employees tell you the exact same thing. Clearly, in this situation, you are in a standoff.

How to Avoid the Standoff

If you are in the middle of a standoff, then you are likely very frustrated. You’ve gotten pretty far in the short sale process and you are likely receiving lots of pressure from all of the parties to the transaction. And, the lenders are not helping much by creating the standoff.

Here are some ideas for how to get out of the situation:

  • Go back to the first lien holder and ask them if they are willing to give the second lien holder more money.
  • Go to the second lien holder and tell them that the first lien holder has insisted on a maximum amount and see if they will budge.
  • If no one will budge, find out why. Is this a Fannie Mae or Freddie Mac loan? If so, they have a maximum that they allow the second. And, if you alert the second of that information, they may become more compliant.
  • Worst case: someone will have to pay the difference. Depending on the laws in your state, it could be the buyer, the seller, or the agents (yuck). No matter what, make sure that this contribution is disclosed to all parties and appears on the short sale settlement statement at closing.
  • In Scenario #2, someone’s got to give in. Try explaining to both sides where you are and see if one will agree to generate their approval letter. If not, follow the tips provided in this Agent Genius article and take your complaint to the streets.

One thing about short sales is that the problems that arise can be difficult to resolve merely because of the number of parties involved—and all from remote locations. Imagine how much easier this would be if all parties sat at the same table and broke bread? If we all sat at the same table, then we wouldn’t need armor in order to avoid the flying bullets from the short sale standoff.

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Coaching

Short sale approval letters don’t arrive in the blink of an eye

Short sale approval letters may look like they’ve been obtained simply by experts, but it takes time and doesn’t just happen with luck.

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Short sale approval: getting prepared, making it happen

People always ask me how it is that I obtain short sale approval letters with such ease. The truth is, that while I have more short sale processing and negotiating experience than most agents and brokers, I don’t just blink my eyes like Jeannie and make those short sale approval letters appear. I often sweat it, just like everyone else.

Despite the fact that I do not have magical powers, I do have something else on my side—education. One of the most important things than can lead to short sale success for any and all agents is education.

Experience dictates that agents that learn about the short sale process
have increased short sale closings.

Short sale education opportunities abound

There are many ways to become educated about the short sale process and make getting short sale approval letters look easy to obtain. These include:

  • Classes at your local board of Realtors®
  • Free short sale webinars and workshops
  • The short sale or foreclosure specialist designations

As the distressed property arena grows and changes, it is important to always stay abreast of policy changes that may impact how you do your job and how you process any short sale that lands on your plate.

The most important thing to do is to read, read, read. Follow short sale specialists and those who blog about short sales on AGBeat, Google+, facebook, and twitter. Set up a Google Alert for the term ‘short sale’ and you will receive Google’s top short sale picks daily in your email inbox. Visit mortgagor websites to read up on their specific policies and procedures.

Don’t take on too much

And, when you get a call from a prospective short sale seller, make sure that you don’t bit off more than you can chew. Agents in most of America right now are clamoring for listings since we are in the midst of a listing shortage. But, if you are going to take on a short sale, be sure that it is a deal that you can close. And, if you have your doubts, why not partner up with a local agent that can mentor your and assist you in getting the job done? After all, half a commission check is better than none!

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