Every Realtor using Sprint PCS that signed up during the initial phase of the E-Key launch that were offered freebies to change their plans should immediately be aware that Sprint is expiring those freebies. Offers differed in many areas of the Country, so it is impossible for me to break down what problems you may experience. These expirations come with no warning and you may incur serious charges for downloading your MLS data to your phone, text messenging, peak and off peak times, without refund or explanation. Realtor beware, read your bill and pay very close attention to the “data usage” on your bill.
We’ve spent the better part of 4 hours on the phone with customer retention as well as several hours in the Sprint store over the past month resolving these issues to the tune of nearly $1,000.00. It is Sprint’s policy to address no charges more than two months old so I advise you contact Sprint immediately. I would also recommend if you are unsure what exactly will or has expired that you contact Sprint Customer Service as soon as possible.
I can only speak for myself when I say we were never told these plans would expire, nor was I ever told that the discount offered to Reators would expire- We have seriously been mislead, and the outcome is that the new plans offered by Sprint are much higher per month than what we switched from. A Sprint Store manager stated while speaking to Sprint Customer Service by phone, “There’s going to be a lot of pissed off Realtors lined up in my store.” The Sprint response was, “The plans no longer exist.”
According to Customer Retention, these plans offered to the local boards had a life expectancy of 2 years in most cases. We found it odd that even the Sprint associates that were charged with signing up thousands of agents had no idea of any expirations of the promises being made by Sprint.
I would assume that other services offering data phones and plans for E-Key such as Cingular will suffer the same fate.