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No Brown Nosing Required. Your RAISE Is Ready When You Are.

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Brown Noser Be Gone

Good News!  Your Raise Is Effective As Soon As YOU Are.

No Brown-Nosing, glass ceilings, boot licking, politics, nepotism, seniority, annual performance reviews or begging for a raise.

In our real estate world, YOU are your own boss.  That’s good news for hard persistent faithful smart committed motivated workers, bad news for slackers.

Why?

Because the real estate business is pure pay-for-performance.  Want a raise?

“Your raise is effective as soon as you are.”  Marilyn Eiland

3 Questions You Have To Ask Yourself:

  1. When do you want it?
  2. What do you need to do differently? Doing nothing is not an option.
  3. When will you start?  Today?

Stuck In Stupid

Intellectually, it’s seems simple.  If we’ve created success in the past, in the present, if we do what we’ve always done, won’t we always get what we’ve always gotten?  Nope!

Why?

Because in my world, and maybe yours, everything that surrounds me is changing.  ReInvention, obsolesce, options, upgrades, choices, knowledge, value, creation, young-guns, expectations, cannibalism and Black Swans — boom, echo and ricochet — hourly.  If I stand still and things around me are vibrating with change, my comfortable position will wobble out of orbit and any success I’m currently enjoying will inevitably vanish.  It’s real estate entropy in action.

To create break away impact, the first thing I need to do is make sure I’m not “Stuck In Stupid”.  In reality, if I always do what I’ve always done, I’ll get less and less and eventually nothing.

What To Do Now

There’s a constellation of small and large changes you can make and actions you take.  The main thing is action.  We have to start…TODAY.

Behold, 15  Anti-Stuck-In Stupid, simple and mostly free or inexpensive things you can immediately do to create the raise you deserve.

  1. When someone asks you, “How’s the market?”, for the love of God, don’t go flaccid with your answer.  Consider this sort of approach.
  2. It sounds lame, it’s not, it’s profitable. Wear your name badge while you work. Don’t keep what you do a secret, a name badge is a visual reminder to your friends and attracts Q&A opportunities from strangers.  Do it.  Don’t have one, order now.
  3. Wear car-signs, not literally, but on your car. Many think this is seriously lame too.  Those that religiously do, report serendipitous listing and selling opportunities.  Ummmm….don’t speed.  Oh, don’t wear them on a listing appointment, it’s like sending a “here’s a listing opportunity Bat Signal” to the neighborhood.  When on listing appointments, go stealth mode.  Don’t have a set, no problem, order now.
  4. Take your friends to a super-cool movie. It’s less expensive than running a dumb print ad, it’s personal, it’s relevant, it’s generous and it’s a fun way to create on-purpose and in-person conversation and contact.  You wanna have fun don’t cha? Here’s how.
  5. Start wagging your tail. Log into your Facebook account between appointments, during the lull at Open House, between opportunity calls on floor duty (if you have this and it’s productive), before you go beddy-bye and at least once a working day.  See what your friends are doing, make comments, wisely status update, post photos and links.
  6. Add a dash of  ” WOW, how’d you do that?”, when sending emails.   Here’s how.
  7. Stop bashing your head against cement!   Join a club, a tribe, a team, a cause or a mob of people who are passionate about the things you are passionate about.  Psychographics is the future of your future. Get started.
  8. Clean house, Fix or Fire and kick ass.  Don’t take an over priced listing. Counsel with all your sellers this week, reduce or raise the listing price if needed, merchandise, stage, declutter and freshen as needed, double check your property marketing (broadcast, pictures, promotional copy, etc.) and fix what’s lame or fire .  This will free up your time, money and emotion and position your current inventory of the spring rush.  Do it.  If you can’t Fix It, Fire It.
  9. Stop asking your current clients for referrals after the transaction closes.  Start earning and asking for referral recommendations during the transaction. Use the Daisy Chain Reaction Technique.
  10. Stop avoiding personal contact.  Seriously, set a goal to engage in at least 5 in-person and on-purpose conversations a day (phone or live, not text, email, status update)  Think Pinball Principle.
  11. Stop shouting about YOU and start focusing on THEM. Nobody cares if you’re #1, they care that YOU treat THEM like they are #1. How to keep people from thinking your full of crap – a  few ideas.
  12. Always remember, There Are Only 3 Reasons you don’t have more listings and sales. Do something on this list today.
  13. Stop treating people the way YOU want to be treated. Start treating people they way THEY want to be treated. The Golden Rule is broken.
  14. Your old leads are your best leads. Call them all today.  Yes.  Call them all today.  Talking to people is what you do for a living.  Do it now.
  15. Fail faster, succeed sooner. Russell Shaw shares the secret to becoming a Top Listing Agent.

Will You Give Yourself A Raise?

Don’t count on others to give you a raise. You’re the boss, act like one….take action today.

Cheers and thanks for reading and if you think this article is worth a crap, forward to a friend;-)

Ken Brand - Prudential Gary Greene, Realtors. I’ve proudly worn a Realtor tattoo for over 10,957+ days, practicing our craft in San Diego, Austin, Aspen and now, The Woodlands, TX. As a life long learner, I’ve studied, read, written, taught, observed and participated in spectacular face plant failures and giddy inducing triumphs. I invite you to read my blog posts here at Agent Genius and BrandCandid.com. On the lighter side, you can follow my folly on Twitter and Facebook. Of course, you’re always to welcome to take the shortcut and call: 832-797-1779.

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26 Comments

26 Comments

  1. Greg Vincent

    February 1, 2010 at 8:44 am

    Great article Ken. Agents can over-complicate things & waste so much time procrastinating over what to say or what to do. And, many waste so much time working with overpriced-unmotivated sellers or don’t connect with the seller to find the real motivation before they lose the listing to an agent who does find the seller’s right motivation button.

    Tip #15 says it all. “Fail faster, succeed sooner”…. Have a go. It’s the best way to get that pay rise.

    • Ken Brand

      February 1, 2010 at 1:54 pm

      Thanks Greg. You’re right, “Fail Faster – Succeed Sooner” is what works. Doing nothing doesn’t. Cheers and thanks for the comment.

  2. Nanette Labastida

    February 1, 2010 at 8:54 am

    great great post Ken – today i was planning on getting out my work/goal journal and doing my February to do list, and look – you did it for me!!

    • Ken Brand

      February 1, 2010 at 3:59 pm

      Thanks for the feedback Nanette, love all serve all. Cheers.

  3. Lani Rosales

    February 1, 2010 at 9:34 am

    Ken, I love that you bridge the gap between old school and new school and I know your clients appreciate you for that. These are all actionable tips, maybe some of our readers will have a better 2010 than they did 2009? 🙂 Thanks!

  4. Ken Brand

    February 1, 2010 at 4:02 pm

    I’m slow but steady. I’m not a smart man, but I know what works when I see it and when I see it, I try to share it. Words of encouragement are always appreciated. 2010 exciting times, eh? Cheers to you and Benn and all hardworking humands:-)

  5. Ken Brand

    February 1, 2010 at 4:03 pm

    I’m slow but steady. I’m not a smart man, but I know what works when I see it and when I see it, I try to share it. Words of encouragement are always appreciated. 2010 exciting times, eh? Cheers to you and Benn and all hardworking humans:-)

  6. Corona Homes

    February 1, 2010 at 8:25 pm

    Ken, you can’t make it any clearer then that, it’s all about ding the business every day whit out doing the business. Be yourself talk to people, let people know what you do.

    • Ken Brand

      February 1, 2010 at 8:51 pm

      “It’s all about doing business everyday, without doing the business…”, Corona Homes, you’ve summed it – Boom. Thanks.

  7. Benjamin Bach

    February 1, 2010 at 8:25 pm

    great stuff!

    • Ken Brand

      February 1, 2010 at 8:52 pm

      Thanks Benjamin. Cheers.

  8. Paula Henry

    February 2, 2010 at 6:18 am

    Ken –

    Always the voice of practical wisdom; putting into practice your years of experience and sharing with all. I know there are a few things here I can use to ramp up my 2010. Thanks!

    • Ken Brand

      February 2, 2010 at 7:09 am

      Thanks Paula, hope some of these ideas, which are not original, but as you’ve shard, “practical” and proven, help you have enjoy a fun and prosperous 2010. Cheers and thanks for your comments:-)

  9. Eric Hempler

    February 3, 2010 at 6:14 pm

    One thing I’ve been trying to study more is whether or not someone should have a Facebook Fan Page. From what I can tell it really isn’t necessary. Judging by this post and countless others it seems to make more sense to have everyone you know on your friend list and send them a Facebook message once in a while, much like you would email or call as well as comment on status, etc. One thing I have done. Instead of creating a Fan Page for my business I’ve created a few fan pages of local areas I like and have invited others to join and in turn that has gotten the attention of others on Facebook. This might be a good way for me to reach others that I may not otherwise meet. But I think I’ll have to be a little cautious of what I do since I don’t want alienate someone from a Fan Page I created since the page is really meant for that particular local place of interest.

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Business Marketing

Marketing amidst uncertainty: 3 considerations

(BUSINESS MARKETING) As the end of the COVID tunnel begins to brighten, marketing strategies may shift yet again – here are three thoughts to ponder going into the future.

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Open business sign being held by business owner for marketing purposes.

The past year has been challenging for businesses, as operations of all sizes and types and around the country have had to modify their marketing practices in order to address the sales barriers created by the pandemic. That being said, things are beginning to look up again and cities are reopening to business as usual.

As a result, companies are looking ahead to Q3 with the awareness they need to pivot their marketing practices yet again. The only question is, how?

Pandemic Pivot 1.0: Q3 2020

When the pandemic disrupted global markets a year ago, companies looked for new ways to reach their clients where they were: At home, even in the case of B2B sales. This was the first major pivot, back when store shelves were empty care of panic shopping, and everyone still thought they would only be home for a few weeks.

How did this transition work? By building out more extensive websites, taking phone orders, and crafting targeted advertising, most companies actually survived the crisis. Some even came out ahead. With this second pivot, however, these companies will have to use what they knew before the pandemic, while making savvy predictions about how a year-long crisis may have changed customer behavior.

Think Brick And Mortar

As much as online businesses played a key role in the pandemic sales landscape, as the months wore on, people became increasingly loyal to local, brick and mortar businesses. As people return to their neighborhood for longer in-person adventures, brands should work on marketing strategies to further increase foot traffic. That may mean continuing to promote in-store safety measures, building a welcoming online presence, and developing community partnerships to benefit from other stores’ customer engagement efforts.

Reach Customers With PPC

Obviously brick and mortar marketing campaigns won’t go far for all-online businesses, but with people staying at home less, online shops may have a harder time driving sales. Luckily, they have other tools at their disposal. That includes PPC marketing, one of the most effective, trackable advertising strategies.

While almost every business already uses some degree of PPC marketing because of its overall value, but one reason it’s such a valuable tool for businesses trying to navigate the changing marketplace is how easy it is to modify. In fact, best practice is to adjust your PPC campaign weekly based on various indicators, which is what made it a powerful tool during the pandemic as well. Now, instead of using a COVID dashboard to track the impact of regulations on ad-driven sales, however, companies can use PPC marketing to see how their advertising efforts are holding up to customers’ rapidly changing shopping habits.

It’s All About The Platforms

When planning an ad campaign, what you say is often not as important as where you say it – a modern twist on “the medium is the message.” Right now, that means paying attention to the many newer platforms carrying innovative ad content, so experiment with placing ads on platforms like TikTok, Reddit, and NextDoor and see what happens.

One advantage of marketing via smaller platforms is that they tend to be less expensive than hubs like Facebook. That being said, they are all seeing substantial traffic, and most saw significant growth during the pandemic. If they don’t yield much in the way of results, losses will be minimal, but given the topical and local targeting various platforms allow for, above and beyond standard PPC targeting, they could be just what your brand needs as it navigates the next set of marketplace transitions.

The last year has been unpredictable for businesses, but Q3 2021 may be the most uncertain yet as everyone attempts to make sense of what normal means now. The phrase “new normal,” overused and awkward as it is, gets to the heart of it: we can pretend we’re returning to our pre-pandemic lives, but very little about the world before us is familiar, so marketing needs a “new normal,” too.

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Business Marketing

Advertising overload: Let’s break it down

(BUSINESS MARKETING) A new study finds that frequent ads are actually more detrimental to a brand’s image than that same brand advertising near offensive content.

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Advertising spread across many billboards in a city square.

If you haven’t noticed, ads are becoming extremely common in places that are extremely hard to ignore—your Instagram feed, for example. Advertising has certainly undergone some scrutiny for things like inappropriate placement and messaging over the years, but it turns out that sheer ad exhaustion is actually more likely to turn people off of associated brands than the aforementioned offensive content.

Marketing Dive published a report on the phenomenon last Tuesday. The report claims that, of all people surveyed, 32% of consumers said that they viewed current social media advertising to be “excessive”; only 10% said that they found advertisements to be “memorable”.

In that same group, 52% of consumers said that excessive ads were likely to affect negatively their perception of a brand, while only 32% said the same of ads appearing next to offensive or inappropriate content.

“Brand safety has become a hot item for many companies as they look to avoid associations with harmful content, but that’s not as significant a concern for consumers, who show an aversion to ad overload in larger numbers,” writes Peter Adams, author of the Marketing Dive report.

This reaction speaks to the sheer pervasiveness of ads in the current market. Certainly, many people are spending more time on their phones—specifically on social media—as a result of the pandemic. However, with 31% and 27% of surveyed people saying they found website ads either “distracting” or “intrusive”, respectively, the “why” doesn’t matter as much as the reaction itself.

It’s worth pointing out that solid ad blockers do exist for desktop website traffic, and most major browsers offer a “reader mode” feature (or add-on) that allows users to read through things like articles and the like without having to worry about dynamic ads distracting them or slowing down their page. This becomes a much more significant issue on mobile devices, especially when ads are so persistent that they impact one’s ability to read content.

Like most industries, advertisers have faced unique challenges during the pandemic. If there’s one major takeaway from the report, it’s this: Ads have to change—largely in terms of their frequency—if brands want to maintain customer retention and loyalty.

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Business Marketing

7 simple tips to boost your customer loyalty online

(BUSINESS MARKETING) Without a brick-and-mortar store, building rapport and customer loyalty can be a challenge, but you can still build customer loyalty online.

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Man and woman at kitchen table online shopping on laptop together, boosting customer loyalty.

With many businesses – both big and small – operating online, there are less opportunities for building those face-to-face relationships that exist in brick and mortar stores. According to smallbizgenius, 65% of the company’s revenue comes from existing customers.

It’s important to keep in mind the different tactics at your disposal for increasing customer loyalty. Noupe recently released a list of actionable tips for increasing this loyalty. Let’s examine these ideas and expand on the best.

  1. Keep your promises – Stay true to what you’ve agreed to, obviously contractually, but stay true to your company values as well. Even if you feel you’ve built a good loyalty where there is room to take a step back, don’t rest on your laurels and be sure to remain consistent. If you’ve provided a good experience, keep that going. The only change that should happen is in it getting better.
  2. Stay in communication – In addition to the ever-so-vital social media platforms, consider creating an email newsletter to stay in touch with your customers. Finding ways to have them keep you in mind should be at the front of your mind. By reaching out and being friendly, this will help retain their business.
  3. Be flexible with payments – No, don’t sell yourself short, but consider installment plans for pricier items or services. This will help customers feel more at ease when their wallet’s health is at stake.
  4. Reward programs – Consider allowing customers to accrue loyalty points in exchange for a freebie. The old punch card method is still an incredibly popular concept, and is a great way to keep people coming back. The cost associated with giving something away for free will be minimal in comparison to loyalty you receive in order for the customer to get to that point. Make sure that what a customer is putting in is about equal to what they’re getting out of it (i.e. don’t have a customer spend $100 in order to get $1 off their next purchase). If all of this proves successful, this can eventually be expanded by creating VIP levels.
  5. Prioritize customer service – A first impression is everything. By prioritizing customer service, you can help shape the narrative of the customer and how they view your business. This splinters off into them giving good word of mouth recommendations to friends and family. Be sure to keep positive customer service as the forefront of your mind, as giving a bad review is just as easy – or even easier – as giving a good review.
  6. Value feedback – Allow customers a space to provide their feedback, either on your website or on social media. Find out what brought them to you and gage how their experience was. Be sure to thank them for their feedback and take it into consideration. Feedback – both good and bad – can be vital in helping shape a business.
  7. Avoid laziness – Stay sharp at all times. Don’t treat all customers as nothing but currency. Include personalized touches wherever you can. This will make all of the difference.

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