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Opinion Editorials

IDX is Dead Long Live IDX

4 – There’s a better chance that the listing company can sell their own listings (read: Dual Agency) 5 – Single-property websites – they have branding, but also more comprehensive information – maps, HOA documents, video tours, etc – branded information is banned from public display in our MLS/IDX feeds (and unbranded websites might be in violation of the Code of Ethics and the state regulatory agency). … The arguments for participating in IDX – 1 – It benefit the seller with dramatically increased exposure 2 – Participation benefits all Realtors in the MLS – the spirt of cooperation and all of that 3 – IDX service providers often have better interfaces than MLS’.




The whole pie – that’s what we want to give to our consumers, buyers, sellers …

I’ve entered a new world in the past few weeks – I finally purchased and am in the process of integrating an IDX solution (Diverse Solutions) on my blog and other sites. In going through the announcement and listening to feedback from my readers and clients, I have encountered something a bit unexpected – there are a few companies in my market that refrain from participating in IDX. For the life of me, salient and substantive reasons for this are elusive.

A few of the arguments made for not participating in IDX

1 – The companies don’t want uneducated agents showing their listings.

2 – They don’t like the concept of having their listing on other companies’ sites without clear and explicit disclosure – contact information for the listing company included.

3 – They don’t like that agents with good web presences but no listings benefit from their work/content.

4 – There’s a better chance that the listing company can sell their own listings (read: Dual Agency)

5 – Single-property websites – they have branding, but also more comprehensive information – maps, HOA documents, video tours, etc – branded information is banned from public display in our MLS/IDX feeds (and unbranded websites might be in violation of the Code of Ethics and the state regulatory agency).

6 – Buyers see everything on anyway, why should they care about IDX?

The arguments for participating in IDX

1 – It benefit the seller with dramatically increased exposure

2 – Participation benefits all Realtors in the MLS – the spirt of cooperation and all of that

3 – IDX service providers often have better interfaces than MLS’.

4 – Sellers benefit from the increased exposure

5 – Realtors with good web presences benefit everybody – buyers, sellers and Realtors.

On the surface, it would seem that competing in a listing presentation against these holdouts would be a no-brainer – “If you let me represent you, you will get greater distribution of your marketing on the web” – but … what if they’re right? Could a return to holding our listing data close to the vest be around the corner?

Just a few thoughts for Tuesday afternoon.

Photo courtesy

Dad, Husband, Charlottesville Realtor, real estate Blogger, occasional speaker - Inman Connects, NAR Conferences - based in Charlottesville, Virginia. A native Virginian, I graduated from VMI in 1998, am a third generation Realtor (since 2001) and have been "publishing" as a real estate blogger since January 2005. I've chosen to get involved in Realtor Associations on the local, state & national levels, having served on the NAR's RPR & MLS groups. Find me in Charlottesville, Crozet and Twitter.

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  1. Brian

    November 18, 2008 at 10:08 am

    BestHomePro is an IDX solution and we deal with these types of issues daily. For the most part we have seen many of the walls coming down. In North Carolina we have faced several MLSs that only allow a brokerage to have 1 or 2 IDX vendors. As of recently, one MLS has opened up to unlimited IDX providers. MLSs are now working on sharing data (NC Data Share). We aren’t sure where this will take us, but it looks like possible progress.
    From an IDX vendor standpoint we find that many of the MLS rules, and the actions of some brokerages, stifle our ability to innovate and create better design and functionality.
    Each agent and/or brokerage has their reasons for supporting or not-supporting IDX. My personal opinion is that consumers will drive the market. If they want open access to data, they will eventually get it.

  2. Jonathan Dalton

    November 18, 2008 at 10:45 am

    These arguments always fascinate me because I’m in a market where everyone (or almost everyone, just in case) participates in IDX.

    I’d not be in business if not for the IDX, since it’s buyers that have constituted 90% of my business this year. So naturally there are some who would prefer to see folks of my ilk disappear for lack of data to share.

    At the end of the day, though, I can’t see a compelling argument that not participating in IDX benefits the seller.

    If you have an issue with my web presence, come and compete with me.

    If all you want to do is double-dip the listing, be up front about it. Tell your sellers you’re less interested in the buyers that I’m working with than your ability to collect both sides of the commission.

  3. Jim Duncan

    November 18, 2008 at 10:52 am

    Jonathan –

    That raises an interesting question that has been asked about whether a listing agent should market a listing everywhere T,Z,C,etc –

    But isn’t IDX use saturated enough where a listing agent may have to disclose to the seller that the listing won’t be sent through IDX? (Especially when a company doesn’t have a dominant web presence?)

  4. Michael Wurzer

    November 18, 2008 at 12:35 pm

    Jim, with the NAR/DOJ settlement near final, your MLS will be compelled to offer a VOW feed, which includes all listings and no opt-outs. Though initially claimed as of no consequence, I believe your case demonstrates that the settlement will have an impact in some areas of the country where there are significant opt-outs. Currently, the settlement allows/requires registration for consumers to access the feed but I believe a graceful transition can be made from IDX without registration to a registration-required VOW access with all listings.

  5. Marc Grossman

    November 18, 2008 at 7:10 pm

    Jim, Just signed up yesterday with Diverse Solutions. It was as interested with the IDX itself, even though I’ll use it, as much as with the RSS feed that I can create. My MLS has a great IDX, just no RSS feed nor is that even anticipated. But you bring up an interesting point in regard to disclosure.

  6. Jim Duncan

    November 18, 2008 at 7:34 pm

    Michael –

    I didn’t know it, but your comment is one of the reasons I wrote this post. Thank you.

    Marc –

    Ah, the RSS feeds – one of the primary reasons I went with DS. My MLS has given me lip service about it, but nothing has been mentioned since and pushing them wouldn’t give me any real benefit. Better to get it done than fight a battle that wouldn’t bring commensurate benefits.

  7. Missy Caulk

    November 18, 2008 at 9:59 pm

    I have been using IDX for years as our MLS gladly gives us the feed. I wouldn’t do much business without it. I’m sure you will like it Jim once you are up and running.

  8. Daniel Rothamel, The Real Estate Zebra

    November 19, 2008 at 3:58 pm

    first of all, Diverse Solutions IDX rocks. Really, it does.

    I was very glad to see Michael’s comment, and even more glad to read its content.

    If folks were opting out of IDX and I knew it, I would destroy them in a listing presentation. I would hammer it hard. Or, at least, I would make sure that my potential clients knew enough about IDX to ask each broker if they participate.

    For me, the issue is simple– if your client comes to you and says, “why isn’t my house being shown on “site X?” You better have one helluva a good answer. “I want to sell the listing myself,” ain’t it.

  9. Matt Wilkins

    May 6, 2009 at 9:27 am

    Our MLS just recent added the fields necessary to comply with the recent ruling. The one I find most interesting and think will be most unfollowed and misunderstodd by the Industry in general will be this one:

    Seller Authorizes Blogging Features – This will default to YES and be a mandatory field. By choosing NO, the web site owner must turn off any comment or blogging feature used to provide feedback about the property. A blogging feature or comments is a tool on a web site which allows a consumer to post comments about the property. These comments may be viewed by other consumers. (Courtesy of MRIS)

    I also wonder how many lstings agents will ocnvince their sellers to not authorize this for fear the transparency it creates is soemthing they cannot handle.

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Opinion Editorials

Interviews shouldn’t include ‘how did you improve yourself?’ during or after COVID

(EDITORIAL) Emotional Intelligence will be even more needed in recruiting talent and Interviews shouldn’t look the same as they did pre-COVID.




Question: Remember that last time you dealt with a global pandemic?
Answer: No, because most likely, none of us have.

This is new for many of us. We’ve likely each felt the rollercoaster of emotions or even grief as our ways of lives changed, some were quickly moved to working remotely while others were deemed essential workers and were not able to work from home. It was disheartening for many that no matter what position they were put in, it was with no choice. And then there were the millions of jobs eliminated as well, affecting people’s ability to pay their bills and fulfill their own safety, and even basic needs. Everyone entered survival mode, and it looks the same yet different depending on your unique situation.

All of this comes at a price that seems hard to predict. Moving forward will be different albeit many of us don’t know exactly how yet, and are imagining a wild range of possibilities. Now that the US unemployment is up to 14.7%, there will also be many people job searching and finding themselves in interviews answering the typical “Tell me about yourself”, or “Tell me about a time when…” Most likely many candidates will be able to tell you about their previous work experiences, but here’s what we ask of future employers:

  1. Be more understanding (less judgmental or pushy) if you see folks looking to switch careers, or you see Small Business Owners applying for your open position. This may have been an opportunity for them to explore another avenue, or it may have been forced if their previous type of position (or business) is no longer available. Of course, you can ask them why they are interested in the position, but try not to look down your brow if they seem to be an unlikely or unexpected candidate.
  2. Do not ask what this candidate did to be productive during the quarantine. Just surviving may have been enough. If they did take up a new hobby, learn a new coding language, write a book, or start a new work out program, I’m going to guess it will come out in conversation. If they literally had to utilize the majority of their energy for coping skills, that should be enough. Don’t believe all the sourdough starters you saw on Instagram (and why has banana bread been so popular?)
  3. Try to avoid some of the ridiculous questions that tell you nothing about their skill set. We get it, interviews can be boring so you thought it might be fun to ask the interviewee for their favorite joke such as “What 5 items would they want on a deserted island?” or “What fruit they would be in a smoothie?” This has been an extremely traumatic situation for many. The goofy questions are not really applicable, and will only lead to additional stress after they leave thinking over if they “got the answer right”.
  4. Please do your best to really utilize this time to hire with diversity and inclusion in mind. Do not dismiss someone because they have several years of experience in another sector or because they didn’t attend the Ivy League school. If they applied, chances are they do have an interest in your company, so exploring how they can be a great fit, bring in a refreshing perspective, and may be a better option than hiring something that exactly matches the job description (which may be hard to find anyway) is a smart idea. Please be open to a variety of ages, races, and sexes.

Interviews in general can conjure up lots of negative feelings, anxiety, and stress. Most people don’t like the stress of interviews but yet they have accepted that this is part of the job search process. There will be even more people out there looking again, and likely not because they want to. The mental toll this is taking should be handled with care. As this Ask a Manager article beautifully states:

“If someone is teaching themselves a new language or building their coding skills during the pandemic, that’s great. But to present it as an expectation during a time when millions of people are struggling to keep their homes, feed their families, and stay alive — to imply people might be less worthy of employment if they needed to focus on their finances and their safety during a f’ing global crisis — no. No. Something has gone very wrong in anyone who believes that.”

The companies with openings may have an advantage with many available and interested candidates but they also have a huge responsibility to not take this lightly; don’t waste people’s time, and don’t ask really INSENSITIVE questions. If you need help reviewing your questions or interview processes, it may be great to assign someone to review Emotional Intelligence tips and see if they can incorporate that in to what you normally do.

Emotional Intelligence is touted as the most required skill of the future (that may have been pre-pandemic), which is, “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” This means really reading the room and not putting candidates in an awkward position, or placing unrealistic expectations on them. Oh, and please have a little grace with those virtual interviews – that is also new to some people, so maybe cut them some slack if the nerves have really kicked in.

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Opinion Editorials

Press mute when you’re sobbing on a Zoom (and other COVID mental health observations)

(EDITORIAL) COVID-19 had been hard on everybody, but a group often not thought of are those who have mental illness, they struggled in the world before, what about now?



mental illness help

Editors note: This editorial was written anonymously and brings important insight into an issue not often brought up or thought about. We at The American Genius believe this is an important topic to keep in mind about an often silent group that may think they are alone and face extra challenges everyday.

Whether you’re a veteran of working from home, or if you are someone newly learning that muting your mic is important, welcome. Working from home is both rewarding and challenging. This is not an instruction manual on how best to work from home. It’s a guide to working from home and not losing an already delicate mind to existing or potential mental illness.

Some ideas I’d like to convey should ring true now and in the future. However, one aspect is unique to now. I’m writing from the time of Coronavirus, also known as COVID-19. Workers have been divided into two groups, “essential” and “non-essential.” Those considered non-essential were sent home with hopes of slowing the spread of the disease. Those deemed essential, like doctors and grocery store clerks, were considered too vital to our way of life to stay home. One group unable to work, the other unable to stay home.

Then there’s us. A quasi third group. Those who have a job that is so tied to the glowy screen in front of them that it could be performed, in theory, from any location with a computer and internet. Theory was put to practice as many people – accustomed to commuting each day – suddenly learned the joy and perils of working in their jammies.

Working from home is not a new idea, but there had never been such a reason to push so many people to practice it. Some companies, historically, felt uncomfortable with workers staying home. With the arrival of COVID-19 they had a change of heart and now insist on it. Once and for all we will find out which meetings could have just been an email.

The pandemic has been hard on many people. If one is able to avoid the disease itself, they are still subject to staying in and staying isolated. Many never leave their home except for groceries or prescriptions. Some people thrive in this situation, but for others, it puts pressure on the mind and spirit. What about those who already have such a toll on their state of mind due to mental illness?

Working a job, or doing anything, with mental illness can be its own challenge. Mental illnesses and disorders that can affect your work include depression, PTSD, panic disorder, agoraphobia, and borderline personality disorder – just to name a few. So what happens when those who suffer from one or more of these mental health issues have to stay at home every day for work?

There are advantages. If a moment strikes you when you can’t be your professional self, you can often step away and have that cup of tea and peace of mind. Going heads-down and focusing on your task is where you might thrive. However, working from home can still mean having dead-lines and going to live meetings. Needing help or coordination from distant workers can quickly tax your social resources.

There will be a great deal of communication through multiple methods ranging from group video calls to instant messages. Things can get out of control quickly if you don’t set limits. When you want to reach someone it may be unclear which method to use. “Should I email or call them?” you might find yourself pondering. This can frustrate you to the point of not taking action at all. Getting a handle on the lines of communication is vital.

Request to have as few modes of communication as possible. You might find yourself responding to text messages, reading emails, taking phone calls, or answering instant messages from WhatsApp, Slack, or more. It will certainly create a growing obsession towards monitoring notifications rather than actual work.

If a consensus can not be found, give your coworkers clear communication on how you want to be reached, and ask them what they prefer. Needing to check the notification on so many apps is a recipe for a panic attack and overwhelming yourself.

Let’s consider meetings. You’ve seen it by now – or you will – a Zoom meeting with people saying “hello hello, is this thing on?” It’s amazing that in a time we all have computers in our pocket, that it’s still hard to coordinate things like your own audio, video, and even lighting conditions. If you suffer panic attacks it’s best not to be unknotting your earphones while the CEO is about to make a big presentation. Get ready early, check that you can be heard and can hear others. If another meeting is about to start, leave on time. Respect the start time of that new meeting. Overlapping meetings that never end are a sign that boundaries are not being observed. Boundaries are hard for most, but if you have a mental illness they can feel impossible to set.

On a similar note, let’s look at the start and end of work. Being on time is important. Wait, you just need to roll out of bed and turn on a computer? Great, but is it though? You get there just in time to say the proverbial “here!” If you are not ready to work, you are falling behind. Extend this idea to the day itself. When is the day over? Did you start a little late so you feel obligated to work a little later? Do you have a time when other people can expect that you won’t get their message until the next business day? Does working-from-home turn into working-all-the-time?

Getting to work on time also means leaving work on time. Those who have had a reactive or abusive partner know that setting boundaries can escalate situations instead of repairing them. Telling your boss “I’ll like to be offline after 6:30.” can result in the fear that you’ll just be told to close your computer and never return. But these are the boundaries one must set. Finding this work-life balance is doubly important for the mentally ill because we need to reserve time for ourselves for repair and growth.

Among all my reminders to you, remember to leave the house. In the time of COVID-19, this gets convoluted because “Stay home, stay safe!” is the phrase of the day. Having issues going outside can be a part of mental illness. In extreme cases, some people are afraid to go out the front door. With nearly everything being available for delivery now possible to stay home for days, but this is not a good recipe for mental health. When your day ends – and make sure it ends – get some fresh air and possibly some exercise.

Plan the rest of your day ahead of time. Look forward to it and go out and enjoy it. Day to day life is already hard with mental health issues. Don’t let working from home be another hardship. Breath deeply, take care of your mind and don’t let the mixture of home and work overwhelm you. Don’t forget your most important job is to take care of yourself.

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Opinion Editorials

5 Secrets to a more productive morning in the office

(EDITORIAL) Productivity is king in the office, but sometimes distractions and other issues slow you down. So what can you do to limit these factors?



distractions stop productivity

Regardless of whether you’re a self-proclaimed morning person or not, more efficient mornings can be catalytic in your daily productivity and output. The only question is, do you know how to make the most of your mornings in the office?

5 Tips for Greater Morning Productivity

In economic terms, productivity is a measure of output as it relates to input. Academics often discuss productivity in terms of a one-acre farm’s ability to produce a specific crop yield, or an auto manufacturing plant’s ability to produce a certain number of vehicles over a period of time. But then there’s productivity in our personal lives.

Your own daily productivity can be defined in a variety of ways. But at the end of the day, it’s about getting the desired results with less time and effort on the input side. And as a business professional, one of the best ways to do this is by optimizing your morning in the office.

Here are a few timely suggestions:

  1. Eliminate All Non-Essential Actions

    Spend the next week keeping a log of every single action you take from the moment your eyes open in the morning until you sit down at your desk. It might look something like this:

    • Turn off alarm
    • Scroll through social media on phone
    • Get out of bed
    • Eat breakfast
    • Take shower
    • Brush teeth
    • Walk dog
    • Watch news
    • Browse favorite websites
    • Get in car
    • Starbucks drive-thru
    • Arrive at office
    • Small talk with coworkers
    • Sit down at desk

    If you do this over the course of a week, you’ll notice that your behaviors don’t change all that much. There might be some slight deviations, but it’s basically the same pattern.

    Now consider how you can eliminate as many points of friction as possible from your routine. [Note from the Editor: This may be an unpopular opinion, but] For example, can you skip social media time? Can you make coffee at home, rather than drive five minutes out of your way to wait in the Starbucks drive-thru line? Just doing these two things alone could result in an additional 30 minutes of productive time in the office.

  2. Reduce Distractions

    Distractions kill productivity. They’re like rooftop snipers. As soon as they see any sign of productivity, they put it in their crosshairs and pull the trigger.

    Ask yourself this: What are my biggest distractions and how can I eliminate them?

    Popular distractions include social media, SMS, video games, news websites, and email. And while none of these are evil, they zap focus. At the very least, you should shift them to later in the day.

  3. Set Measurable Goals and Action items

    It’s hard to have a productive morning if you don’t have a clear understanding of what it means to be productive. Make sure you set measurable goals, create actionable to-do lists, and establish definitive measurements of what it looks like to be efficient. However, don’t get so caught up in the end result that you miss out on true productivity.

    “There’s a big difference between movement and achievement; while to-do lists guarantee that you feel accomplished in completing tasks, they don’t ensure that you move closer to your ultimate goals,” mentions. “There are many ways to increase your productivity; the key is choosing the ones that are right for you and your ultimate goals.”

    In other words, set goals that are actually reflective of productivity. In doing so, you’ll adjust your behavior to come in proper alignment with the results you’re seeking.

  4. Try Vagus Nerve Stimulation

    Sometimes you just need to block out distractions and focus on the ask at hand. There are plenty of ways to shut out interruptions, but makes sure you’re also simultaneously cuing your mind to be productive. Vagus nerve stimulation is one option for doing both.

    Vagus nerve stimulation, which gently targets the body’s vagus nerve to promote balance and relaxation, while simultaneously enhancing focus and output.

  5. Optimize Your Workspace

    Makes sure your office workspace is conducive to productivity. This means eliminating clutter, optimizing the ergonomics of your desk, reducing distractions, and using “away” settings on apps and devices to suppress notifications during work time.

Make Productivity a Priority

Never take productivity for granted. The world is full of distractions and your willpower is finite. If you “wing it,” you’ll end up spending more time, energy, and effort, all while getting fewer positive results.

Make productivity a priority – especially during the mornings when your mind is fresh and the troubles of the day have yet to be released in full force. Doing so will change the way you operate, function, and feel. It’ll also enhance tangible results, like income, job status, and the accolades that come along with moving up in your career.

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