Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Tech News

Onit.io: automatically keep customers in the loop

(Tech News) Just launched in beta, onit.io helps boost your customer service by automating communications for the modern era.

onit.io

onit.io

Keep your customers in the loop of communication, automatically

Customer service in the digital age can be a hassle. If you take too long to respond to a customer’s email or phone call, they can quickly take to social media outlets and post their grievances for a few thousand other people to read; and then you have to begin the process of damage control.

Instead of simply responding to customers’ inquiries and complaints, think about driving communication, letting them know that you are working on their issue and have the situation under control. It helps to prevent a feeling of being “forgotten,” as well as, multiple follow-up emails inquiring about the current status of a problem.

Onit.io helps you accomplish this by centralizing communication. All of your messages to and from your customers are stored online so you, or anyone else you authorize, can access them: any time, any where. Whether your customer prefers email, texts, or phone calls, Onit.io keeps your information in sync.

bar
If you like to email and your customer likes phone calls; you will both get the information in your preferred format. Also, Onit.io sends actionable reminders. Instead of reminding you to take action, like a calendar alert, Onit.io asks you to take action right now. If you set an alert, you can reply to the alert reminder and instantly reach the customer. The message will be sent to their preferred method of contact and you can move on the next alert.

Anticipating needs of your customers

Your dashboard shows you which messages are unread, how they like to be contacted, and which customer need attention immediately versus issues already being resolved. For customers with claims/complaints/etc., each issue is color coded: red, orange, green, enabling you to quickly see which issues need immediate attention. Communication made simple.

Advertisement. Scroll to continue reading.

By anticipating your customers’ needs and keeping them in the loop, you prevent frustration. And when you prevent frustration, you facilitate positive reviews and referrals; which, not only helps your existing business, but also helps it expand. Also, by automating your responses, you can reduce inbound phone calls and emails; saving you time and money.

Jennifer Walpole is a Senior Staff Writer at The American Genius and holds a Master's degree in English from the University of Oklahoma. She is a science fiction fanatic and enjoys writing way more than she should. She dreams of being a screenwriter and seeing her work on the big screen in Hollywood one day.

1 Comment

1 Comment

  1. Stephanie Crawford @AgentSteph

    March 19, 2014 at 8:00 pm

    Looks a lot like Brivity.

Leave a Reply

Your email address will not be published.

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Tech News

One of the most genius tools to date - WorkStats compiles data from your internal tools like GitHub, Asana, and Slack to measure productivity

Business News

Do you panic any time someone asks to reschedule? You’ve got your days meticulously planned out and there’s no time in the next month...

Opinion Editorials

The “work smarter, not harder” mantra has for a long time been, in consensus, about a simple truth: the massive amount of work that...

Business Entrepreneur

In theory, business owners know the value of customer service. But in reality, sometimes the bottom line tends to get more emphasis than the...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.