Redfin Proves Me Right, Again… Redfinned

Back on May 21st, RE Agent in CT wrote a shorty piece on One Good Thing About Redfinwhich was an interesting twist on all the verbal violence against Redfin. In Short, Athol Kay asserted that at least Redfin customers and clients would receive consistent service similar to McDonalds, but my reaction was that volume has nothing to do with service. My experience in the executive world (marketing, business dev.) led me to make this point:

I do not think that a the idea of the one pricing structure ensures a consistent level of service. There is a difference.

As any online broker grows in market share I would imagine a lesser focus on the individual details. Volume means exactly that- cookie cutter.

Burn’em & Turn’em.

and Trevor, please do not say othewise, seriously, I’ve been in business long enough to know what volume means.

[link removed]

Buyers and Sellers beware, you may get RedFINNED and get exactly what you pay for. As any business grows, it’s just any other grind that begins to overlook the finer details.

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UPDATE: A request came to ARW this afternoon asking that she temporarily remove the link to their post. There is no reason why mentioned, however, we will do our part and remove the link as well. Here is a snippet of the request to pull it down: “Can you remove that post until I get back to you?” Absolutely. We will retract any inaccurate information once we know what information; if any, was inaccurate.

The agreement to cooperate with the Harper Team does not in any way reduce the point- Volume means just that- volume. As Redfin’s volume grows, the attention to finer detail will be reduced.

The name of the game when going to route of volume means faster, easier, cheaper, in an attempt to recoup the profit lost per individual transaction.