(Business Marketing) As Airbnb rolls their new logo out, the company Founder says you can all go ahead and laugh that it may resemble various genitalia.
(Public Relations) Isis mobile payments are having quite a time of their name as a terrorist group adopts the same name for their brand. Let's discuss...
Although an argument can be made that filibustering has been abused, implementing the nuclear option is a bad move in the long run.
There is only so much you can do to prepare for stupid, as the recent dismantling of the @NatSecWonk account proves, but there are steps you...
BioMarin pharmaceutical continues to astonish, not by their move to refuse a dying cancer patient life-saving treatment, despite the FDA's direct approval to do so, but...
BioMarin continues to be at the center of a crisis management nightmare as they deny a cancer patient a life-saving drug, but their strategy was unveiled...
Ethics is a principle at the core of crisis management planning for businesses. Of course, there are ethical considerations once a crisis is underway while making...
Years ago, failing to understand the implications of social media was common, but there is no excuse today for a major airline to screw up so...
Can one tweet thanking someone for their support really hurt your name or your brand? Let us take a look at a single tweet made this...
After the CEO of AOL fires a staffer for whipping out his camera, he apologizes but the offender is still fired. Because of how it was...
After a massive protest at the Texas capitol, public officials are making claims they may or may not be able to back up, teaching all businesses...
After a large food truck order resulted in a $0 tip, the worker took to the internet to call out the company that failed to tip...
Golden Corral has recently been the victim of a misleading viral video about them, but their response has been lacking at best, missing a valuable branding...
Most small businesses don't practice dispute resolution, rather let staff go. Without having to hire a full time employee to oversee disputes, there are ways to...
Taco Bell had a hard week, but you can learn from their public relations blowup as we take a realistic look at what happened.
The recent Oklahoma tornadoes have the nation gripped and mourning, and now considering preparations for their own lives. Moore officials are asking people to donate to...
The recent IRS scandals bring to life the human behavior that happens within the government, but also at companies of all sizes. Preparation for these kinds...
Not all public relations plans or contracts include crisis management, but many businesses assume they're the same thing - here is how they differ.
Although federal, state, and local governments are well prepared for disasters, the private sector is not, as proven by the response by the West Fertilizer Plant...
In light of the national tragedy, Nike pulls "Boston Massacre" shirts from the shelves, but let's take a deeper look at what this and other companies...
Every company of every size can step in it from time to time, but preventing a social media crisis or traditional crisis is not as difficult...
ExxonMobil recently had a substantial spill in a neighborhood and they are doing some things well and some things poorly.
Social media crisis situations may arise for brands of every size, but knowing the root cause and ways to prevent them can save you a lot...
Many small businesses don't have a business continuity plan or even understand what on earth that is, so below is an overview of a critical plan...
Media relations can be complicated, but with these four tips, your brand will be prepared in advance so there is no media outlet you can't handle...
