Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Business Marketing

Chat with customers on your website from the safe cocoon of Slack

(BUSINESS MARKETING) Talkus could be a game-changer for moderators looking to better understand their websites from the other side.

talkus app

Potential game changer

Being that we live in a fast-paced, get-it-done-yesterday society, it is understandable that patience may be less of a virtue than before.

bar
Everyone wants instant gratification with everything from the immediate play of the next episode on Netflix, to rapid response times through communicative technologies.

Talkus is giving the people what they want by designing an interface where website moderators and users can chat live through Slack. This can be a game-changer for moderators looking to better understand their websites from the other side.

What can it do?

Those browsing the website have an option of instant messaging with a support member. A thread is provided to moderators as new tickets come in, so they can see what needs response first.

According to Talkus, “Talkus is the most powerful chat widget entirely based on Slack.

Advertisement. Scroll to continue reading.

Increase visitor conversion, user retention, engagement, and create happy customers in a snap.

Your users see a beautiful chat window on your website: all their chat messages are piled in your Talkus channel in your own Slack. With simple Slack commands, you can assign them to your team, take screenshots for your users and invite your expert teammates to the discussion, in addition to all the cool Slack features (auto-completion, emojis, etc). Talkus also automatically performs a user satisfaction survey when you close tickets and remembers all you need to know about your customers.”

Increased conversions

Talkus features include: full customization, a satisfaction survey, a human face, email feedback, visitor screenshot, the option to edit/delete text, visitor information, text formatting, and embedding of images, gifs, and videos.

The ideas behind Talkus are to: convert your visitors, engage customers, and manage support in Slack.

Through converting visitors, moderators can chat with visitors, answer their questions, and help them become loyal customers.

Moderators can engage customers by allowing them to have direct access to the support team. This has shown to increase client commitment and happiness. Finally, moderators can use Slack to chat with their users.

All plans come with a 14-day free trial before being priced by categorization of: startup, company, and enterprise. Talkus aims to give moderators a glimpse into their sites through the eyes of users.

Advertisement. Scroll to continue reading.

#Talkus

Staff Writer, Taylor Leddin is a publicist and freelance writer for a number of national outlets. She was featured on Thrive Global as a successful woman in journalism, and is the editor-in-chief of The Tidbit. Taylor resides in Chicago and has a Bachelor in Communication Studies from Illinois State University.

2 Comments

2 Comments

  1. Francois

    October 21, 2016 at 10:05 am

    Hello,

    It’s Francois from Talkus,
    Thank you for your great article about us. It’s very cool ?

  2. Pingback: 6 kickass tools every Slack user will love - The American Genius

Leave a Reply

Your email address will not be published.

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Business News

Slack is a huge contender in the office or remote communication space, and now they're offering brand new features that will change the game.

Business News

(MARKETING) Small business owners can use the same identification methods as larger counterparts for their customers - potentially to greater effect.

Opinion Editorials

(EDITORIAL) A website is vital to any business, but customer engagement guarantees success. Check out these powerful tips to boost engagement.

Tech News

(ENTREPRENEUR) As a business owner, you may find yourself taking a more "set it and forget it" approach to your website, but this isn't...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.