Potential game changer
Being that we live in a fast-paced, get-it-done-yesterday society, it is understandable that patience may be less of a virtue than before.
Everyone wants instant gratification with everything from the immediate play of the next episode on Netflix, to rapid response times through communicative technologies.
Talkus is giving the people what they want by designing an interface where website moderators and users can chat live through Slack. This can be a game-changer for moderators looking to better understand their websites from the other side.
What can it do?
Those browsing the website have an option of instant messaging with a support member. A thread is provided to moderators as new tickets come in, so they can see what needs response first.
According to Talkus, “Talkus is the most powerful chat widget entirely based on Slack.
Increase visitor conversion, user retention, engagement, and create happy customers in a snap.
Your users see a beautiful chat window on your website: all their chat messages are piled in your Talkus channel in your own Slack. With simple Slack commands, you can assign them to your team, take screenshots for your users and invite your expert teammates to the discussion, in addition to all the cool Slack features (auto-completion, emojis, etc). Talkus also automatically performs a user satisfaction survey when you close tickets and remembers all you need to know about your customers.”
Talkus features include: full customization, a satisfaction survey, a human face, email feedback, visitor screenshot, the option to edit/delete text, visitor information, text formatting, and embedding of images, gifs, and videos.
The ideas behind Talkus are to: convert your visitors, engage customers, and manage support in Slack.
Through converting visitors, moderators can chat with visitors, answer their questions, and help them become loyal customers.
Moderators can engage customers by allowing them to have direct access to the support team. This has shown to increase client commitment and happiness. Finally, moderators can use Slack to chat with their users.
All plans come with a 14-day free trial before being priced by categorization of: startup, company, and enterprise. Talkus aims to give moderators a glimpse into their sites through the eyes of users.