Opinion Editorials

Unzillowable: why technology still can’t do the job of a real estate pro

Years ago, the term “unzillowable” was coined, and many startups and algorithms have launched since then,but have yet to supplant real estate professionals.

Published

8 years ago

December 7, 2012

Greg Fischer

The “unzillowable” factors of a home

Back in 2006, Joseph Ferrara coined the term “unzillowable.” It represents all of those things about real estate that a piece of software and an algorithm can never capture or consider – traffic noise, smells, the fact your neighbors have a 1963 pickup with no doors up on blocks in the front yard, the cat that persistently jumps the fence to take a dump in your plants, the street light that brutally shines into the master bedroom window. The list is endless.

Fast forward to 2012. While technology has greatly improved the way we communicate and transact real estate, it has yet to substitute the unzillowable aspects of houses, neighborhoods, and lifestyle with a piece of software.

It’s not to say that it hasn’t been attempted. Pricing estimates are better, but only slightly. The technology space is in a rush to commoditize, package, and resell lifestyle. Yet still no score, rating, or website has been able to replace the experience of actually being somewhere.

This truly excites me. Not because I fear technology, but because I love real estate and the intangible things that distinguish a house from a home. To me, the unzillowable is what makes a collection of homes into a community.

The unzillowable makes a collection of homes into a community

See, the traffic noise doesn’t personally bother me, it’s quite soothing. It means I’m home, and I swear I can smell the barbecue smoke from Railhead every time I hit I-30 going east. The smell of slow cooked brisket slices through the city air like sweet perfume.

The A.M. radio still works in that 1963 Chevy next door. Every October, we sit around it and listen to the World Series with a few of our friends. The neighborhood cat sits shotgun and that street light shining in my bedroom gives off just enough light for us to see each other. It never bothered me anyway. I put curtains up.

Rest easy, blogosphere of yesteryear. Technology continues to help us do our job better, but the AVM has not replaced the agent, and a website will never define what it means to live somewhere. A neighborhood is made up of a collection of subjective stories that transcend physical location and time anyway. Communities still have their secrets. It’s a beautiful thing, if you ask me.

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Greg Fischer

Greg is the principal owner of Fischer Real Estate Services, a Fort Worth firm specializing in customer value and community enrichment. He's also an MBA at TCU, and a proud member of the Naval Reserves. In his spare time - he sleeps.

36 Comments

AgentSteph

December 7, 2012 at 12:25 pm

Right on.

Reply
- Greg Fischer
  
  December 7, 2012 at 12:59 pm
  
  @AgentSteph Thanks for the love Steph.
  
  Reply
StevePeeleII

December 7, 2012 at 12:26 pm

Couldn’t agree more.

Reply
- Greg Fischer
  
  December 7, 2012 at 1:03 pm
  
  @StevePeeleII Thanks for the Cincinnati support Steve.
  
  Reply
StevePeeleII

December 7, 2012 at 12:26 pm

Couldn’t agree more.

Reply
RichardDeVita

December 7, 2012 at 12:39 pm

Hear here !

Reply
- Greg Fischer
  
  December 7, 2012 at 1:04 pm
  
  @RichardDeVita Thanks for the shout from FL Richard
  
  Reply
  - RichardDeVita
    
    December 7, 2012 at 1:41 pm
    
    @Greg Fischer my pleasure. Well written, hits the nail on the head. Technology is great, we all use it, but, you cannot replace the boots on the ground local knowledge acquired by spending time in a particular neighborhood.
    
    Reply
MattThomson

December 7, 2012 at 1:43 pm

Just over 30% of my business this year is from buyers relocating from out of the state (or country). It’s fascinating how much they can learn using the Internet (Google street view, AVM’s, forums, neighborhood Facebook pages). Yet everyone of them is happy to have those tools and truly grateful to have my perspectives. That cute bridge over the lagoon on Google Maps? Yep, it’s tidal so 12hrs a day it’s not a lagoon, it’s a mud pit. And the bridge…those aren’t Christmas lights, they’re brake lights ’cause it’s bumper to bumper 2x a day.
My clients’ access to technology makes their job and my job much easier. Facetime and Skype allow me to walk through a home with my tablet while they’re 1000’s of miles away and they can really grasp the floor plan, but it’s me showing them how the floors upstairs all squeak or how off the master deck there’s a great view of the water that the agent forgot to put a picture of.
Technology is great. It helps the client and the agent. Doesn’t replace us.
The agent who uses technology WILL replace the agent who doesn’t, however.

Reply
- Greg Fischer
  
  December 8, 2012 at 2:39 pm
  
  @MattThomson excellent points Matt. Technology really helps all of us do a better job. I hope agents stop being scared of it and instead embrace and harness it for its true potential. I also, love all of the low-tech and no-tech opportunities we encounter as real estate pros.
  
  Reply
FischRealEstate

December 7, 2012 at 3:26 pm

@MattThomson thanks for reading and taking the time to comment Matt

Reply
FischRealEstate

December 7, 2012 at 10:07 pm

@micheleserro hey, thanks for the love

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RobertaMurphy

December 7, 2012 at 10:29 pm

And it is up to us, as agents, to make our listings and neighborhoods unzillowable. We present them and live them as no technology can. But through technology, we try–in a way that Zillow cannot.

Reply
- Greg Fischer
  
  December 8, 2012 at 2:42 pm
  
  @RobertaMurphy we are neighborhood ambassadors, and it’s also our job to help clients find their best fit. Technology helps us do this, but ultimately we are all such different people, leading very different lives, and therefore have different experiences in our environments. That’s the wonderful thing about real estate. Your experience as my neighbor might be totally different from mine, and I think that’s pretty cool
  
  Reply
Mark Brian

December 8, 2012 at 11:47 am

Perfect example of unzillowable: Former client emails today about how the zestimate has risen on his home. However the algorithm does not drive over the bridge just around the corner from this property everyday. The algorithm does not know that due to the drought that lake levels have dropped and this “lakefront” home is now about a quarter mile from the water…

Reply
- Greg Fischer
  
  December 8, 2012 at 2:43 pm
  
  @Mark Brian we saw some issues with this in northwest Fort Worth over the last couple of years. It’s unfortunate for the land owners, but agree – very important for potential buyers to understand the ramifications of it. An expert insight on your part
  
  Reply
davidpylyp1

December 8, 2012 at 1:14 pm

With all the listings available to be seen, we are vital to sit through the application and interpretation of all that RAW DATA> You need to understand what the market barometer is; Buyers or Sellers Market and the Temperature of that Listing Is it Hot or Cold. Other wise you never pull the trigger fast enough or struggle to negotiate with Listings that are over priced and don’t get it.

I welcome the new changes I’m able to provide outside the Box solutions. Its the Results that Matter.

David Pylyp
Etobicoke Real Estate Specialist

Reply
- Greg Fischer
  
  December 8, 2012 at 2:48 pm
  
  @davidpylyp1 David, some of the neighborhood nuances are so fascinating here. We are talking about block by block major differentiators based on a variety of factors. Proximity to the interstate, school, east of a certain North/South thru street can all have major impacts on the listings ability to sell quickly. The interesting thing is, these nuances are positive for some, and negative for others.
  
  Reply
SilverySage

December 10, 2012 at 9:55 am

@acummings @Chris_Smth RIGHT ON!

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FischRealEstate

December 10, 2012 at 10:15 am

@Chris_Smth thanks for the mention Chris

Reply
TBoard

December 10, 2012 at 11:48 am

@lauramonroe heck some real estate pros cam’t even do the job of a real estate pro

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- LauraMonroe
  
  December 10, 2012 at 12:30 pm
  
  @TBoard 🙂
  
  Reply
- FischRealEstate
  
  December 10, 2012 at 6:31 pm
  
  @TBoard @LauraMonroe thanks for reading Teresa and Laura
  
  Reply
RenterLobby

December 10, 2012 at 3:00 pm

@narREach @Chris_Smth what great timing for this article. RenterLobby embraces this theory! Launch 2013.

Reply
FischRealEstate

December 10, 2012 at 6:26 pm

@GuaranteedRate thanks for putting this out

Reply
- GuaranteedRate
  
  December 11, 2012 at 5:13 am
  
  @FischRealEstate You’re welcome!
  
  Reply
FischRealEstate

December 10, 2012 at 6:29 pm

@BrandonLCohen thanks Brandon

Reply
- BrandonLCohen
  
  December 10, 2012 at 8:10 pm
  
  @FischRealEstate thank you!
  
  Reply
Roslynw0ztrdge0

December 10, 2012 at 8:01 pm

@BucksCtyRealtor https://t.co/UYEt5qDg

Reply
Brian Hickey

December 11, 2012 at 10:51 am

Chicken or the egg? Aren’t the things that are discovered to be “unzillowable” only evident after being “Zillowed” 🙂

Reply
- Greg Fischer
  
  December 11, 2012 at 11:17 am
  
  @Brian Hickey Brian, I believe not. In my article I describe a few items that people claimed were unzillowable in 2006, things like traffic noise which they claimed couldn’t be considered in an AVM. I took this slant to be a slightly negative one, and so I went on to describe how traffic noise was not a negative item to me, along with some of the other factors, which were actually things I loved about the neighborhood. If we all experience the same neighborhood in different ways, how can we possibly capture the experience in software?
  
  Reply
  - Brian Hickey
    
    December 11, 2012 at 12:16 pm
    
    @Greg Fischer @Brian Hickey Greg,
    I understand your position in your great article and share your thoughts. My point was simply to bring up the fact (what, some 30+million people visit Zillow each month?) that in order to get to the physical attributes of housing a whole bunch of people start at Z, T, R, RE.com etc. (as an example).
    
    No negativity here……….just twisting, turning and trying to provoke some thought 🙂
    
    Thanks,
    
    Reply
Joe Loomer

December 17, 2012 at 10:39 am

I loved this post, Greg. Reminds me of how I typically take buyers off the beaten track to point out the things I love about my own community – pointing out dog parks, sports complexes, museums, libraries, parks, best places to eat, etc…. I consider it part of our agent credo to be an ambassador for our towns.

Navy Chief, Navy Pride

Reply
- Greg Fischer
  
  December 27, 2012 at 5:42 pm
  
  Thanks Joe.
  
  Reply
Tommy Unger

February 23, 2015 at 1:22 pm

It’s not even about “secrets”. It’s merely the fact there are many more factors (or, more precisely, combinations of factors) than there are homes for sale. I’ve worked at Zillow and Redfin and I completely share your sentiments.

Reply
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Opinion Editorials

7 ways to carve out me time while working from home

(OPINION / EDITORIAL) It can be easy to forget about self-care when you’re working from home, but it’s critical for your mental health, and your work quality.

Published

2 days ago

April 16, 2021

Joleen Jernigan, Staff Writer

Woman in hijab sitting on couch, working from home on a laptop

We are all familiar with the syndrome, getting caught up in work, chores, and taking care of others, and neglecting to take care of ourselves in the meantime. This has always been the case, but now, with more people working from home and a seemingly endless lineup of chores, thanks to the pandemic. There is simply so much to do.

The line is thinly drawn between personal and professional time already, with emails, cell phones, and devices relentlessly reaching out around the clock, pulling at us like zombie arms reaching up from the grave. Working from home makes this tendency to always be “on” worse, as living and working take place in such close proximity. We have to turn it off, though.

Our brains and bodies need down time, me-time, self-care. Carving out this time is one of the kindest and most important things you can do for yourself. If we can begin to honor ourselves like this, the outcome with not only our mental and physical health, but also our productivity at work, will be beneficial. When we make the time to do things we love, our body untenses, our mind’s gears slow down that constant grinding. Burnout behooves nobody.

Our work will also benefit. Healthier, happier, more well rested, and well treated minds and bodies can work wonders! Our immune systems also need this, and we need our immune systems to be at their peak performance this intense season.

I wanted to write this article, because I have such a struggle with this in my own life. I need to print it out and put it in my workspace. Last week, I posted something on my social media pages that so many people shared. It is clear we all need these reminders, so I am paying it forward here. The graphic was a quote from Devyn W.

“If you are reading this, release your shoulders away from your ears, unclench your jaw, and drop your tongue from the roof of your mouth.”

There now, isn’t that remarkable? It is a great first step. Let go of the tension in your body, and check out these ways to make yourself some healing me-time.

Set aside strict no-work times. This could be any time of day, but set the times and adhere to them strictly. This may look like taking a full hour for lunch, not checking email after a certain hour, or committing to spending that time outdoors, reading, exercising, or enjoying the company of your loved ones. Make this a daily routine, because we need these boundaries. Every. Single. Day.
Remember not to apologize to anyone for taking this me-time. Mentally and physically you need this, and everyone will be better off if you do. It is nothing to apologize for! Building these work-free hours into your daily schedule will feel more normal as time goes on. This giving of time and space to your joy, health, and even basic human needs is what should be the norm, not the other way around.
Give yourself a device-free hour or two every day, especially before bedtime. The pinging, dinging, and blinging keeps us on edge. Restful sleep is one of the wonderful ways our bodies and brains heal, and putting devices away before bedtime is one of the quick tips for getting better sleep.
Of course, make time for the things you absolutely love. If this is a hot bath, getting a massage, reading books, working out, cooking or eating an extravagant meal, or talking and laughing with a loved one, you have to find a way to get this serotonin boost!
Use the sunshine shortcut. It isn’t a cure-all, but sunlight and Vitamin D are mood boosters. At least when it’s not 107 degrees, like in a Texas summer. But as a general rule, taking in at least a good 10-15 minutes of that sweet, sweet Vitamin D provided by the sun is good for us.
Spend time with animals! Walk your dog, shake that feathery thing at your cat, or snuggle either one. Whatever animals make you smile, spend time with them. If you don’t have pets of your own, you could volunteer to walk them at a local shelter or even watch a cute animal video online. They are shown to reduce stress. Best case scenario is in person if you are able, but thankfully the internet is bursting with adorable animal videos, as a backup.
Give in to a bit of planning or daydreaming about a big future trip. Spending time looking at all the places you will go in the future and even plotting out an itinerary are usually excellent mood-boosters. It’s a bit different in 2020, as most of us aren’t sure when we will be able to go, but even deciding where you want to go when we are free to travel again can put a positive spin on things.

I hope we can all improve our lives while working from home by making time for regenerating, healing, and having fun! Gotta run—the sun is out, and my dog is begging for a walk.

Opinion Editorials

Why robots freak us out, and what it means for the future of AI

(OPINION / EDITORIAL) Robots and humans have a long way to go before the social divide disappears, but research is giving us insight on how to cross the uncanny valley.

Published

3 days ago

April 15, 2021

Robert Snodgrass, Staff Writer

Close of R2D2 toy, an example of robots that we root for, but why?

We hate robots. Ok, wait, back up. We at least think they are more evil than good. Try it yourself – “are robots” in Google nets you evil before good. Megatron has higher SEO than Optimus Prime, and it’s not just because he’s so much cooler. It cuz he evil, cuz. It do be like that.

It’s not even a compliment to call someone robotic; society connotes this to emotionless preprogrammed shells of hideous nothing, empty clankbags that walk and talk and not much else. So, me at a party. Or if you’re a nerd, you’re a robot. (Me at a party once again.)

Let’s start by assuming robots as human-like bipedal machines that are designed with some amount of artificial intelligence, generally designed to fulfill a job to free up humanity from drudgery. All sounds good so far. So why do they creep us out?

There’s a litany of reasons why, best summed up with the concept of the uncanny valley, first coined by roboticist Masahiro Mori (Wow he’s still alive! The robots have not yet won) in 1970. Essentially, we know what a human is and how it looks and behaves against the greater backdrop of life and physics. When this is translated to a synthetic being, we are ok with making a robot look and act like us to a point, where we then notice all the irregularities and differences.

Most of these are minor – unnaturally smooth or rigid movements, light not scattering properly on a surface, eyes that don’t sync up quite right when they blink, and several other tiny details. Lots of theories take over at this point about why this creeps us out. But a blanket way to think about it is that our expectation doesn’t match what we are seeing; the reality we’re presented with is off just enough and this makes us uncomfortable .

Ever stream a show and the audio is a half second off? Makes you really annoyed. Magnify that feeling by a thousand and you’re smack in the middle of the uncanny valley. It’s that unnerving. One possible term for this is abjection, which is what happens the moment before we begin to fear something. Our minds – sensing incompatibility with robots – know this is something else, something other , and faced with no way to categorize this, we crash.

This is why they make good villains in movies – something we don’t understand and given free will and autonomy, potentially imbued with the bias of a creator or capable of forming terrifying conclusions all on its own (humans are a virus). But they also make good heroes, especially if they are cute or funny. Who doesn’t love C3PO? That surprise that they are good delights us. Build in enough appeal to a robot, and we root for them and feel empathy when they are faced with hardships. Do robots dream of electric sheep? Do robots have binary souls? Bits and zeros and ones?

Professor Jaime Banks (Texas Tech University’s College of Media & Communication) spends a lot of time thinking about how we perceive robots. It’s a complex and multifaceted topic that covers anthropomorphism, artificial intelligence, robot roles within society, trust, inherently measuring virtue versus evil, preconceived notions from entertainment, and numerous topics that cover human-robot interactions.

The world is approaching a future where robots may become commonplace; there are already robot bears in Japan working in the healthcare field. Dressing them up with cute faces and smiles may help, but one jerky movement later and we’ve dropped all suspension.

At some point, we have to make peace with the idea that they will be all over the place. Skynet, GLaDOS in Portal, the trope of your evil twin being a robot that your significant will have to shoot in the middle of your fight, that episode of Futurama where everything was a robot and they rose up against their human masters with wargod washing machines and killer greeting cards, the other Futurama episode where they go to a planet full of human hating murderous robots… We’ve all got some good reasons to fear robots and their coded minds.

But as technology advances, it makes sense to have robots take over menial tasks, perform duties for the needy and sick, and otherwise benefit humanity at large. And so the question we face is how to build that relationship now to help us in the future.

There’s a fine line between making them too humanlike versus too mechanical. Pixar solved the issue of unnerving humanoids in their movies by designing them stylistically – we know they are human and accept that the figure would look odd in real life. We can do the same with robots – enough familiarity to develop an appeal, but not enough to erase the divide between humanity and robot. It may just be a question of time and new generations growing up with robots becoming fixtures of everyday life. I’m down for cyborgs too.

Fearing them might not even be bad, as Banks points out: “…a certain amount of fear can be a useful thing. Fear can make us think critically and carefully and be thoughtful about our interactions, and that would likely help us productively engage a world where robots are key players.”

Also, check out Robot Carnival if you get the chance – specifically the Presence episode of the anthology.

Opinion Editorials

4 simple tips to ease friction with your boss while working remotely

(OPINION / EDITORIAL) Find it challenging to get along with your boss while working from home? Here are a few things you can try to ease the tension.

Published

4 days ago

April 14, 2021

Jack Lloyd, Staff Writer

Woman stressed over laptop in remote work.

Most people probably feel like their relationship with their boss is fine. If you’re encountering friction with your boss for any reason, though, remote work will often exacerbate it—this is one instance where distance doesn’t necessarily make the heart grow fonder. Here are a few ways to remove some of that friction without adding to your boss’ overflowing plate.

According to CNN, determining the problem that exists between you and your boss should be your first step. There’s one caveat to consider, however: Your boss’ boundaries. Problem-solving on your own time is fine, but demanding more of your boss’ time—especially when you’re supposed to be working—may compound the issue.

An easy way around this is a low-impact communique—e.g., an email—sent at the beginning or end of the workday. Since that’s a more passive communication style that takes only a minute or two out of your day, it’s less likely to frustrate your boss further.

If ironing out the issue isn’t your prerogative for now, examining your boss’ parameters for success is another place to start. Does your boss prefer to receive multiple updates throughout the day, or do they want one summative report each morning? Do you respect your boss’ preferred communication styles? These are important questions to ask during remote work. If you find yourself reaching out more than necessary, for example, it may be time to cut back.

It can also be difficult to satiate your boss if you don’t know their expectations. If you’re able to speak to them about the expectations regarding a project or task, do it; clarifying the parameters around your work will always help both of you. It is worth noting that some supervisors may expect that you know your way around some types of responsibilities, though, so err on the side of complementing that knowledge rather than asking for comprehensive instructions.

Finally, keep in mind that some bosses simply don’t communicate the same way you do. I’ve personally been blessed with a bevy of nurturing, enthusiastic supervisors, but we’ve all had superiors who refuse to acknowledge our successes and instead focus on our failures. That can be a really tough mentality to work with during remote periods, but knowing that they have a specific communication style that hampers their sociability can help dampen the effects.

As always, communication is key—even if that means doing it a little bit less than you’d like.