Opinion Editorials A brutally honest letter to retailers who audit self-checkout receipts What’s the holdup at big box stores? Management’s lack of confidence in their own so-called innovation when it comes to self-checkout. April Bingham, Senior Staff WriterMay 8, 2023
Opinion Editorials Customer service on the web is an utter failure Web apps, and frequently asked question sections rule the day destroying the tenets of great customer service. Customer service now seems to be a... Benn Rosales, Founder & PublisherJanuary 28, 2013