(TECH NEWS) Chatbots have proven themselves to be equally problematic as they are helpful - is it time to let them go the way of the...
(CUSTOMER SERVICE) Times are changing in the retail environment: a once customer-service driven experience is evolving into a minimalistic customer service approach.
(TECH NEWS) An easy way to add a chatbot to your site and automate some of your work is through this new simple tool that doesn't...
(BUSINESS) Customer service is paramount for every business, but this one mistake handicaps so many and can be fixed so easily.
(ENTREPRENEUR NEWS) Growth hacks – they’re not the end all be all of tech startup success, but they’ve certainly helped give a major boost to many...
(BUSINESS) Customer service isn't dying, it's just changing - is your company changing with it?
(EDITORIAL) Be the change you wish to see in customer service. Learn how your business practices can brighten someone’s day and bring in more customers.
(TECH NEWS) For anyone who sells anything online, co-browsing allows you (the seller) to see what they (the customers) sees online and walk them through any...
(ENTREPRENEUR NEWS) THIS is how you CEO - better sit down and take good notes, decision-makers of today and tomorrow.
(BUSINESS NEWS) Another passenger lost their mind on a flight and instead of kissing the customer's rear, the pilot stood strongly for all of the other...
(BUSINESS NEWS) Regardless of our profession, we’ve all got stock phrases we use to try to pacify a situation and offer some semblance of customer service, even...
(OPINION) It can be exceedingly difficult to talk to someone who evokes feelings of hate, particularly in situations where you don’t have the option to leave...
(MARKETING NEWS) Gen Z will have more purchasing power, and be more prone to spending than the generations before them - time to adapt.
(TECH NEWS) Aviva IQ was made by Airbnb hosts for Airbnb hosts, promising to eliminate up to 80% of the workload. Seriously.
(TECH NEWS) Texting has become the main form of convenient communication. Now customers can text businesses their questions, comments, and complaints through TalkToTheManager.
(BUSINESS NEWS) We want to shine a customer service spotlight on one company for their brilliantly unconventional customer support tactic.
(MARKETING NEWS) More and more customers are directly clicking ads to place a phone call – and yet, many marketers have no way of measuring the...
(MARKETING NEWS) Let’s face it, dealing with all of your customer interactions is a lot to handle.
(SOCIAL MEDIA NEWS) Without the button, users would have to log onto Twitter and look up your handle, causing them to stray away from your site.
(TECH NEWS) As chatbots continue to pop up all over the Internet, a new development tool is at bay to help create bots with a unique...
(SOCIAL MEDIA NEWS) Twitter has been a customer service outlet for years, but it appears other apps are formalizing the process.
(BUSINESS NEWS) If the CEO of Shutterstock can find the time to make customer service a priority, so can we.
(ENTREPRENEUR NEWS) This is one of those things that you might think we don’t need to talk about, but we do. We really do.
The ramifications of poor service aren’t relegated just to big companies. Customer backlash means they will go elsewhere and from the looks of things, that is...
(BUSINESS NEWS) Kylie Jenner, despite her vast following and popularity, has received some flack after her company Kylie Cosmetics recently received an F grade from the Better Business...
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