All posts tagged "customer service"
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7.9KTech NewsCo-browsing is about to save online retailers a whole lot of headaches
(TECH NEWS) For anyone who sells anything online, co-browsing allows you (the seller) to see what they (the customers) sees online and...
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10.3KOpinion EditorialsHow you can be a positive point of change in the service industry
(EDITORIAL) Be the change you wish to see in customer service. Learn how your business practices can brighten someone’s day and bring...
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10.7K2Business EntrepreneurBasecamp’s CEO makes bold move towards customer satisfaction (this is how you CEO)
(ENTREPRENEUR NEWS) THIS is how you CEO - better sit down and take good notes, decision-makers of today and tomorrow.
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9.6KBusiness NewsUnited Airlines proves that the customer isn’t always right
(BUSINESS NEWS) Another passenger lost their mind on a flight and instead of kissing the customer's rear, the pilot stood strongly for...
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7.4KBusiness NewsPhotographer Excuses is funny but reminds us that we all have a customer service limit
(BUSINESS NEWS) Regardless of our profession, we’ve all got stock phrases we use to try to pacify a situation and offer some semblance...
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7.7K1Opinion EditorialsHow to deal when you have to work with (or sell to) people you hate
(OPINION) It can be exceedingly difficult to talk to someone who evokes feelings of hate, particularly in situations where you don’t have...
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9.7K1Business MarketingAdapt your market targeting from millennials to Gen Z
(MARKETING NEWS) Gen Z will have more purchasing power, and be more prone to spending than the generations before them - time...
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6.4K3Tech NewsAviva IQ automates messages to your Airbnb guests, easy peasy
(TECH NEWS) Aviva IQ was made by Airbnb hosts for Airbnb hosts, promising to eliminate up to 80% of the workload. Seriously.
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4.7KTech NewsTalkToTheManager: Anonymous customer feedback app that we love
(TECH NEWS) Texting has become the main form of convenient communication. Now customers can text businesses their questions, comments, and complaints through...
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4.5K2Business NewsWe are inducting this company into the Customer Service Hall of Fame
(BUSINESS NEWS) We want to shine a customer service spotlight on one company for their brilliantly unconventional customer support tactic.
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3.9K1Business MarketingIncrease your phone conversions, never let a sales call go to waste
(MARKETING NEWS) More and more customers are directly clicking ads to place a phone call – and yet, many marketers have no...
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2.7KBusiness MarketingThis startup simplifies the hell of customer service
(MARKETING NEWS) Let’s face it, dealing with all of your customer interactions is a lot to handle.
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1.7K1Social MediaNew Twitter buttons help customers slide into your brand’s DMs straight from your site
(SOCIAL MEDIA NEWS) Without the button, users would have to log onto Twitter and look up your handle, causing them to stray...
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1.8K3Tech NewsImperson helps you create an on-brand chatbot for your website
(TECH NEWS) As chatbots continue to pop up all over the Internet, a new development tool is at bay to help create...
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3.3K5Social MediaSocial media is transitioning to in-app customer service
(SOCIAL MEDIA NEWS) Twitter has been a customer service outlet for years, but it appears other apps are formalizing the process.
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1.9K1Business NewsCEO fixes an issue from overseas via Twitter, a valuable customer service lesson
(BUSINESS NEWS) If the CEO of Shutterstock can find the time to make customer service a priority, so can we.
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1.4K1Business EntrepreneurThe simplest customer service lesson you may ever learn
(ENTREPRENEUR NEWS) This is one of those things that you might think we don’t need to talk about, but we do. We...
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2.5KBusiness EntrepreneurCustomers are abandoning brands for poor service (yours will too)
The ramifications of poor service aren’t relegated just to big companies. Customer backlash means they will go elsewhere and from the looks...
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6.2K1Business EntrepreneurSimple growth hacking ideas from successful startups
(ENTREPRENEUR NEWS) Growth hacks – they’re not the end all be all of tech startup success, but they’ve certainly helped give a...
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1.4KBusiness NewsKylie Jenner’s makeup line is in trouble, proof no brand can survive poor customer service
(BUSINESS NEWS) Kylie Jenner, despite her vast following and popularity, has received some flack after her company Kylie Cosmetics recently received an F grade...
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2.9K2Business MarketingLuxury brands continue to invest in customer service
Regardless, luxury brands are now catching up to their brick-and-mortar stores. It seems these brands are recognizing the increasing importance of customer...
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1.7KOpinion EditorialsThe simple way Oakley earned my loyalty for life
What makes someone stay loyal to your brand? What are you doing to keep customers coming back for more? Great customer service...
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3.6K3Opinion EditorialsHow brands fail at customer service [editorial]
Just as many companies have switched to overseas production and lower quality materials, customer relations has also taken a hit. Customer service...
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2.1KBusiness NewsSprint ends two-year contracts, recants after only one month
Sprint brings back two-year contracts to placate customers; this is another example of consumers opting for what’s comfortable over what’s relevant.
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5.0K2Opinion EditorialsStudy: No one wants to deal with customer service reps anymore
When I need the most help from a company, the phone is the first place I turn. I want to talk to...
