Regardless, luxury brands are now catching up to their brick-and-mortar stores. It seems these brands are recognizing the increasing importance of customer service and...
Just as many companies have switched to overseas production and lower quality materials, customer relations has also taken a hit. Customer service has fallen...
Amazon has been allowing users to post reviews of its third-party sellers for twenty years. Now, it seems they've been exposed to fraudulent reviewers.
The CFPB recently launched a platform for consumers to air their grievances concerning financial institutions and services, already collecting over 7,700.
(Editorial) We all experience bad customer service every day, but CarParts.com proves how to systematically enrage customers by implementing crap policies.
(Business News) Recently, a drive-thru customer got cold fries and when the mega-franchise wouldn't help him, he escalated the situation quickly. With an axe....