Convenience is king
If there’s anything we love in this fast-paced, get-it-done-yesterday world, it’s convenience. We don’t have hours to spare to sit on hold with call waiting, and find it easier to just shoot an email or connect with a chatbot.
In that same realm, texting has become a very convenient form of communication. Now, customers can connect with managers of different businesses via text.
Can I TalkToTheManager?
With TalkToTheManager, businesses can sign up for a phone number that allows for customers to send them text messages. Through a series of steps, businesses can use this feature to amplify convenience.
First, by signing up for the service, businesses are instantly provided with a dedicated phone number to display at their business. After displaying the number, customers are encouraged to text their comments completely anonymously.
This is not done through an app, so the texts are the same format as they would be with anyone else. The managers that are on duty will receive the comment through text or email but will not receive the customer’s phone number.
This allows managers to quickly respond to the text while the communicating customer is still at the business.
Any issues that need resolution or compliments of praise can be tended to. This leaves the customer feeling like they’ve been paid attention to, and are more like to refer friends to the business, write positive reviews online, and to come back.
How it benefits businesses
Sign-up for TalkToTheManager takes about two minutes to complete. Businesses are then provided with a phone number within their chosen area code. The business owners and managers also have the ability to create a customizable auto-reply that the customer will receive after the first text.
The website shows examples of how their service helped businesses out on Yelp. Using a service like TalkToTheManager shows customers that you are willing to go the extra mile in customer service.