Connect with us

Hi, what are you looking for?

The American GeniusThe American Genius

Tech News

TalkToTheManager: Anonymous customer feedback app that we love

(TECH NEWS) Texting has become the main form of convenient communication. Now customers can text businesses their questions, comments, and complaints through TalkToTheManager.

talktothemanager

Convenience is king

If there’s anything we love in this fast-paced, get-it-done-yesterday world, it’s convenience. We don’t have hours to spare to sit on hold with call waiting, and find it easier to just shoot an email or connect with a chatbot.

bar
In that same realm, texting has become a very convenient form of communication. Now, customers can connect with managers of different businesses via text.

Can I TalkToTheManager?

With TalkToTheManager, businesses can sign up for a phone number that allows for customers to send them text messages. Through a series of steps, businesses can use this feature to amplify convenience.

First, by signing up for the service, businesses are instantly provided with a dedicated phone number to display at their business. After displaying the number, customers are encouraged to text their comments completely anonymously.

Completely SMS-based

This is not done through an app, so the texts are the same format as they would be with anyone else. The managers that are on duty will receive the comment through text or email but will not receive the customer’s phone number.

Advertisement. Scroll to continue reading.

This allows managers to quickly respond to the text while the communicating customer is still at the business.

Any issues that need resolution or compliments of praise can be tended to. This leaves the customer feeling like they’ve been paid attention to, and are more like to refer friends to the business, write positive reviews online, and to come back.

How it benefits businesses

Sign-up for TalkToTheManager takes about two minutes to complete. Businesses are then provided with a phone number within their chosen area code. The business owners and managers also have the ability to create a customizable auto-reply that the customer will receive after the first text.

The website shows examples of how their service helped businesses out on Yelp. Using a service like TalkToTheManager shows customers that you are willing to go the extra mile in customer service.

#TalkToTheManager

Advertisement. Scroll to continue reading.

Staff Writer, Taylor Leddin is a publicist and freelance writer for a number of national outlets. She was featured on Thrive Global as a successful woman in journalism, and is the editor-in-chief of The Tidbit. Taylor resides in Chicago and has a Bachelor in Communication Studies from Illinois State University.

3 Comments

3 Comments

  1. Pingback: No-reply emails: the modern-day horror story (don't use them!)

  2. Pingback: No-reply emails have run their course, they don't help customers

  3. Pingback: Why you should quit using 'no-reply' emails immediately

Leave a Reply

Your email address will not be published. Required fields are marked *

Advertisement

The
American Genius
news neatly in your inbox

Subscribe to our mailing list for news sent straight to your email inbox.

Advertisement

KEEP READING!

Business Entrepreneur

In theory, business owners know the value of customer service. But in reality, sometimes the bottom line tends to get more emphasis than the...

Tech News

(TECH NEWS) Chatbots have proven themselves to be equally problematic as they are helpful - is it time to let them go the way...

Business Entrepreneur

(ENTREPRENEUR) Growth hacks – they’re not the end all be all of tech startup success, but they’ve certainly give a major boost to those...

Opinion Editorials

(EDITORIAL) It takes a lot for a candidate crushed by rejection to ask for interview feedback. If you won't provide feedback, don't ask it...

The American Genius is a strong news voice in the entrepreneur and tech world, offering meaningful, concise insight into emerging technologies, the digital economy, best practices, and a shifting business culture. We refuse to publish fluff, and our readers rely on us for inspiring action. Copyright © 2005-2022, The American Genius, LLC.