We’re Not That Different
“I laugh, I love, I hope, I try, I hurt, I need, I fear, I cry. And I know you do the same things too, so we are not really that different, me and you.” Colin Rae
I love the above line from We’re Not That Different, a song by Colin Rae, a country singer, and songwriter. I like it because it is true, we are all the same in many ways. We are all made with the same DNA, and we all have the same basic needs.
Is this true for you?
When my family calls me, as soon as I pick up the phone, I can tell in an instant what is going on with them. No not the exact details but whether this is a good call or a serious one. I can tell if they are upset, bothered or excited about something. I bet you can tell the same thing when people close to you call.
When my kids were younger they would say, “Mama, you’re yelling at us one minute and then a client calls and you are like, “oh hey…how are you?” You get all happy, your voice totally changes.
Well not really, but…I definitely have an attitude check before I speak with a client and I bet you do too.
Let your emotions shine through the phone
Did you know people can hear sincerity in your voice? When you smile and you are on the phone it comes through the phone line. Have you ever followed up leads or called past clients in a ho hum mood? Not much success, not many warm and fuzzy feelings going back and forth. No real connection.
Next time you call a client, or a lead put a smile on your face. It is not just the words we say but also the emotions that come through that create a connection. It has been said that people will not remember what you do but how you how you made THEM feel.
In the midst of a tough negotiation with another agent, change your posture, or your facial expression. It only takes one person to change the tone and direction of a conversation. Be sincere, they will know you care even if you can’t agree on the subject at hand.
