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Why your company should stop focusing on growing

Rushkoff says, “There’s a need to optimize the digital economy. Not for its extraction value or its conversion into capital but for the circulation of money [in the right directions].”

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Expert has an interesting perspective

Doug Rushkoff has been referred to as a kind of Media Theorist. He spends much of his time studying the human condition as it applies to our digital lives and dreams of how we can use cyberspace to maintain and create a spirit of empowerment.

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Podcast host Jodi Avrigan recently spoke to Doug Rushkoff and they riffed on a number of topics including why companies should concentrate on doing what they do best and stop succumbing to boardroom and investor pressure to keep growing.

Stop growing and start living

An early advocate of the internet, Doug Rushkoff could confidently say he’s seen it all or close to it. What he sees as the current [and destructive trend] of companies that are told to expand rather than do what it is they do best.

Says Rushkoff, “We need to optimize the digital economy. Not for its extraction value or its conversion into capital but for the circulation of money [in the right directions].” In other words, in a perfect world Rushkoff envisions companies making their millions or billions and putting that money back into the company or at the very least putting those profits back into the hands of the people that are doing the work. At least some of it.

Growth, growth, growth

In terms of growth Rushkoff cites Walmart as an excellent example of abuse: they rushed to open so many stores that ultimately there are no longer enough people to sell to. And now Walmart is closing stores.

The website Edhltd.com postulates this even further when author Edward D. Hess (Distinguished Executive in Residence and Adjunct Professor of Management at Emory University) states, “Most companies can tolerate incremental growth or growth to replace unprofitable customers fairly easily over time. But successive years of high growth challenge the competencies and risk tolerances of most companies.”

So the issue of growth is really two issues: The first is to ask at what pace or rate should you grow and secondly what is your capacity and risk tolerance for growth?
Another way of thinking is that if you make a good living painting and selling 5 paintings a year why stretch and paint eight a year and risk the quality suffer at the expense of making a profit?”

Sustainability

Platforms that extract more from their platform than they facilitate was another topic-in-real-time and Rushkoff cited Uber as a good example. Rushkoff feels the Uber driver/operator is just a resource with no plan in place to protect them or incentive for long-term career growth.

Rushkoff refers to it as looking for ways to optimize one’s business (especially if it’s smaller). Part of it has to do with what he calls “boundary-investment.” Which is simply investing in way that the money comes back to you.

Real vs. virtual communities

New technology will create a lot of growth. Internet economy in particular has the ability to make money in many different ways. What has happened though is that Wall Street noticed how much was to be made with the internet and suddenly THAT is the priority.

Twitter is an example say Rushkoff. Twitter can no longer just be a platform that is able to send 140 characters from one phone to another. After making billions of dollars Twitter must concentrate on making [even more] money. All at the expense of a great app. Why? Because extraction is now the focal point.

Says Rushkoff in the interview, “The original internet was not created to make a whole lot of money just so the founders have nothing to do. It was created with the intention to make money doing what you love and turning it back into the community.”

Another twist on this concept again comes from Edward Hess, who points out, “By growing at high rates for several years – yes, you will capture market share but also you rise on the business food chain and come into the sights of very big, well-capitalized, highly-efficient and well-managed competitors.”

The takeaway

The key point: As you grow, your competition changes. As you grow, you become both a threat and a target. 

All in all a great interview. Check it out. Ol’ Gar’ gives it 5 stars. And the read the book by Doug Rushkoff as well (Throwing Rocks at the Google Bus).

#Growth

Nearly three decades living and working all over the world as a radio and television broadcast journalist in the United States Air Force, Staff Writer, Gary Picariello is now retired from the military and is focused on his writing career.

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Business Entrepreneur

The top 10 startup cities in America

(ENTREPRENEUR NEWS) If you’re thinking about launching a startup anytime soon you may want to check out this list on the top 10 cities for startups.

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The digital revolution is in full swing, and some cities are setting themselves up to capitalize upon these innovations by supporting startups.

In order to “better understand the U.S. cities driving the digital revolution,” several groups have come together to rank which cities are making the most of the tech startup boom.

The U.S. Chamber of Commerce, 1776, the U.S. Chamber Technology Engagement Center, and FreeEnterprise.com have teamed up to publish a report called Innovation That Matters (ITM).

The report analyzes and ranks U.S. cities on such factors as startup capital, the connectivity of startups, startup culture, the availability of worker talent and specialization, and more. Data was taken from surveys of entrepreneurs and businesspeople, startups, and leaders in public and private sectors.

J.D. Harrison, senior director of strategic communications at the U.S. Chamber of Commerce says that the “digital revolution has the potential to make winners of some cities and leave others behind.”

The study aims to find out which cities “embrace this shift to a digital economy and actively support technology startups,” arguing that these cities “will be the best positioned to unleash the power of high-impact innovation and cultivate vibrant, thriving communities.”

The top ten ranking cities are as follows:

10) Portland, Oregon because every city needs a nickname, has been dubbed the Silicon Forest, referencing its leadership in green tech.

9) New York City, New York. The largest tech hub on the east coast.

8) Seattle, Washington. Home to Amazon.com and several other tech firms, with Microsoft’s headquarters in nearby Redmond.

7) Dallas, Texas. Dtown moved up significantly by increasing startup connectivity and tapping into a large, diverse workforce.

6) Atlanta, Georgia. The “most improved” city on the ITM list, moving up 15 places to number six due to a surge in financial, educational, and health tech industries.

5) Austin,Texas. Home of The American Genius, Austin has become a “haven for tech-savvy millennials seeking good-paying job opportunities.” Besides hosting many tech startups, Austin still has a relatively affordable cost of living.

4) San Diego, California. San Diego is full of cybersecurity, Big Data, robotics, and software startups.

3)Philadelphia, Pennsylvania. Also known as Philicon Alley, moved up from number eight by deregulating and becoming more business-friendly.

2) San Francisco Bay Area. The Bay also ranked number two last year. The seaside neighbor to the Silicon Valley has been doing a great job attracting seed funding these days.

1) Boston, Massachusetts. This is the second year in a row that Boston has topped this list, due to its large number of startups and robust entrepreneur population.

How does your city rank?

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Business Entrepreneur

Customer surveys tell more than just satisfaction

(ENTREPRENEUR NEWS) While they can be annoying for the consumer and cost time for the company, customer feedback surveys are crucial to your business.

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While Richard Dawson, Louie Anderson, and Steve Harvey may not be able to personally help you with customer service, what they have in common can. Surveys, and personalized follow-up attention in general, help clients and consumers know that they mean something to your business.

For the sake of this article (and the fast-paced, technological world we live in) I am going to be speaking about surveys. However, I want to share this anecdote first.

I used to work front desk at a salon and part of my job was to follow up with new guests about a week after their appointment.

Now, most of the time, my calls went to voicemail, which were never returned; but every once in awhile a human answered.

After going through the spiel of why I was calling, I could almost always sense a sound of surprise from the other line before the person answered my question. One conversation in particular left me realizing how important this seemingly useless task was.

I called an older woman and asked her about a recent appointment she had at the salon. She thanked me for calling and then went into detail about how great the appointment was and how much getting her hair done meant to her.

Before we hung up she said, “thank you again for calling. A salon has never done this before.” It then hit me like a ton of bricks just how significant something as small as a callback is.

If you have the time, definitely make those callbacks to clients as it could be very meaningful. However, it’s understandable that most of us may not have the time in our schedule for personalized phone calls.

So if that’s the case, don’t forget about surveys. I know most of them will either go to spam or go unanswered, but the mere fact that you’re sending it out shows clients and customers that you care about their business.

And, for those surveys that do receive responses, it can be extremely beneficial for your company as you can get insight into what works and what doesn’t. There’s really no disadvantage to this tactic, so remember to make time for that follow up with existing clients rather than just focusing on getting new ones.

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Business Entrepreneur

Entrepreneur blunders to bypass

(ENTREPRENEUR NEWS) Being an entrepreneur takes a lot of hard work, as a result, it’s easy to make mistakes. Here’s how to avoid hurting your business from the get-go.

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The entrepreneur business can be a tricky one. It’s not one of those career choices that have more of a clear-cut path, and it may require you to make your own rules along the way.

Along with making your own rules, it is also 110 percent likely that you will make mistakes along the way, as well. This is true of any career, but, when within the sphere of being an entrepreneur, responsibility has a tendency to weigh even heavier on your shoulders.

This is completely unavoidable, but if you keep an eye on your methods and not just your desired outcomes, you can help combat some of the biggest mistakes. Here are some things to keep in mind.

It’s obviously one of the first priorities to get the word out about your business. You may be inclined to hit up every social media platform known to man.

This can be harmful to you if you spread your social presence too thin and have no focus. Pick a few channels that are the most fitting for your business, build your presence, then expand to other channels from there.

Never promise more than you can deliver at the start of your business. You only get one shot at your first sale with a consumer and not delivering what they expected can hurt your next chance.

Also, be approachable and keep an open mind when it comes to networking and communicating for sales. Confidence can carry you and your business a long way.

So, you’ve found a strategy that works? Great! But, don’t get complacent. Consumers want to see innovation, and employees yearn for that, too.

Try and start each year with a calendar and determine what changes you want to make from the last. Figure out what worked and how you can expand upon it to make it fresh and possibly more successful.

With this idea, don’t settle for reusing the same knowledge over and over again. Keep learning as your business grows and turn that knowledge into actions.

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