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Corner Bakery forbids photography inside their restaurants, “it’s policy”

(Social Media) Try pulling out your phone in a Corner Bakery today and you’ll get aggressive employees yelling at you to stop. Is this rule good or bad for a brand?

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Corner Bakery prohibits photography, be careful with your phone

While most companies beg their patrons to snap shots of their products, staff, or services, the restaurant chain Corner Bakery feels the opposite, in fact, their staff will yell at you from across the building, chastising you for taking any photographs.

At the Corner Bakery in Fort Worth, Texas, Benn Rosales, the CEO of The American Genius took his family for a quick breakfast and was shooting the following image when a male employee raised his voice, “you can’t take pictures in here.”

Rosales continued, as he asked the employee, “don’t you want me to tweet and share with the world my experience? Do you not want me to publicly celebrate my visit to your restaurant?”

“It’s the rules!” the employee insisted.

Rosales, along with his wife and daughter (who is recovering from surgery and using a scooter for mobility) were on their way out and chose to leave without confrontation, but the employee was still angrily yelling upon their exit.

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This policy is “operationally destructive”

“As a publisher, I can tell you that this is operationally destructive to a company’s public relations efforts,” Rosales asserted. “To allow someone to enjoy your restaurant and want to tell people about service, food quality, or ambiance of the restaurant, such a policy would make that impossible.”

This particular location is not in a boring strip mall, rather in Fort Worth’s beautiful historic district where Rosales was on vacation with his family and had just finished a meal while discussing the historical buildings in the area.

Rosales concluded, “I was preparing to share photos of a sentimental breakfast, having visited this location on every Fort Worth visit I’ve taken with my family. Just like any other picture snapping patron, my intention was simply to share a positive experience with our many followers, but an aggressive employee turned a lovely family moment into a confrontation, and converted a positive experience into a negative (and public) experience.”

Is it legal?

While businesses have the right to restrict photography on their private property, it is legal to take images of the exterior of any commercial building, and for brands that restrict photography, it is standard to have those policies clearly stated in the building, particularly before entry – for example, entering a tech company office like Google, you sign a form at the door that as a visitor, you will not take or share any photos.

The social media experts weigh in

“That’s decided anti-social,” social media expert, Fran Stephenson, Principal at Step In Communication tells us. “In this environment of ratings and reviews, the potential for a shared picture online can be a positive force for a business. I see no downside, but there are some businesses who still don’t believe in the power of a solid online presence.”

“If there is a no-pictures policy, then it should be, at a minimum, written down, and also posted. Beyond being a baseless and idiotic claim, it is self-defeating,” said Mark Story, Social Media Lead at the National Cancer Institute. “What if you tagged the Corner Bakery in a post and have hundreds or thousands of friends? What if you wrote about how great their muffins are in your popular and well publication? Instead, whomever said this to you dug their own online grave.”

Other experts had more harsh criticism, but there is a consensus against this policy – we could not find one expert that agreed with Corner Bakery’s position on the matter.

Unfortunate and misguided

At last search, there are thousands of user-generated photos online that have been taken inside of this Corner Bakery and posted online, and Rosales had seen photos on Yelp before entering, saw no notice that photography was not allowed, and opined that this policy is unfortunate and misguided.

There is no mention on the company site that photography is forbidden, and we have reached out to Corner Bakery for comment on this policy.

All images in this story were taken by Rosales and do not appear elsewhere online.

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

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7 Comments

7 Comments

  1. Michael Bray

    March 15, 2015 at 10:47 am

    What an unfortunate circumstance! As a real estate professional I often take clients to one of our several neighborhood locations after a day of showing houses for a fantastic cup of coffee and slice of their to-die-for crumb cake. Quite often we will take a photo to add to our tour of homes and neighborhoods. While we have not experienced the same treatment it would be highly embarrasing and I am not sure we would handle it with the same grace you showed.

    I too have reached out to their corporate offices to get a clarification of their policy. Hopefully yours was an isolated incident and not a misguided policy. Until I get a satisfactory answer, I guess I am going to miss that crumb cake!

  2. Pingback: Photography Forbidden in the Corner Bakery

  3. Maya Thomas

    March 15, 2015 at 12:31 pm

    I can relate! This happened to me at 7 Fish restaurant in Key West. I’m a real estate broker in Key West and I love to share all of the wonderful places to eat and things to see and do on social media so that our island guests can plan a really fun vacation. I was excited for an evening out with my husband. We both work a great deal and we both volunteer every day after work for 3 hours so we can never eat out during the week. We also volunteer for 4 hours on Saturdays. We live outside of the city so dinner in the city is a rare and special occasion. 7 Fish was so rude to us it ruin our experience, our evening and our dinner. 7 Fish also yelled at me about taking a picture. It was terrible. From that point on even the food wasn’t good. My good time was squashed. It seemed like the service took for ever and the food was mediocre, at best. When you’re posting pictures and interacting with your friends and their liking your pictures it adds an element of fun. Especially for us because we have zero personal life after work and volunteer activities.

  4. Debbie Saviano

    March 15, 2015 at 3:30 pm

    This is so timely Marti as I have had quite the opposite experience?
    I use the #CornerBakery as a Meeting place with Clients and even have #CornerMeetUps around the country when I travel.
    I too am a Fan of Social Media and so naturally, Post • Document • Tweet my Experiences.
    Each time I am in a Corner Bakery I am those who are with me are engaging on Social Media with plenty of pics flowing.
    Managers even take pictures with us.
    Corner Bakery shares my Tweets and my Pics and are highly Engaged ON LINE.
    Would be most interesting to get the “Official Reaction” from Home Office.
    Until then I will continue to “Share the Experiences”.

  5. Renae McBrian

    April 11, 2015 at 7:44 pm

    I think this is a store by store policy. All of the California stores allow (and encourage) photos in our stores. It’s good for business for word, pictures, comments, reviews, etc. to be spread via social media, and we are more than happy to snap pictures of guests. The only thing we DON’T allow (at least in the Westlake Village location) is taking pictures with celebrities, as it disturbs our business in general and the celebrities as people and customers.

  6. Mike

    May 13, 2015 at 10:18 am

    So 2 months after this, Corner Bakery is having a selfie contest to take a picture of you and your salad: https://cornerbakerycafe.fbmta.com/shared/images/227/227_20150508461801.jpg

  7. Pingback: Agencies bundling professional photographers into travel packages - The American Genius

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Social Media

Red flags to help you spot a bad social media professional

(SOCIAL MEDIA) Social Media is a growing field with everyone and their moms trying to become social media managers. Here are a few experts’ tips on seeing and avoiding the red flags of social media professionals.

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Social media professionals, listen up

If you’re thinking about hiring a social media professional – or are one yourself – take some tips from the experts.

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We asked a number of entrepreneurs specializing in marketing and social media how they separate the wheat from the chaff when it comes to social media managers, and they gave us some hints about how to spot whose social media game is all bark and no bite.

You can tell a lot from their socials

According to our experts, the first thing you should do if you’re hiring a social media professional is to check out their personal and/or professional social media pages.

Candidates with underwhelming, non-existent, out-of-date, or just plain bad social media pages should obviously get the chop.

“If they have no professional social presence themselves, that’s a big red flag,” says Chelle Honiker, executive director at the Texas Freelance Association. Another entrepreneur, Paul O’Brien of Media Tech Ventures, explains that “the only way to excel is to practice…. If you excel, why would you not be doing so on behalf of your personal brand?”

In other words, if someone can’t make their own social media appealing, how can they be expected to do so for a client?

Other taboos

These pros especially hated seeing outdated icons, infrequent posts, and automatic posts. Worse than outdated social media pages were bad social media pages. Marc Nathan of Miller Egan Molter & Nelson provided a laundry list of negative characteristics that he uses to rule out candidates, including “snarky,” “complaining, unprofessional” “too personal” “inauthentic,” and “argumentative.”

Besides eliminating candidates with poor social media presence, several of these pros also really hated gimmicky job titles such as “guru,” “whiz,” “ninja,” “superhero,” or “magician.”

They were especially turned off by candidates who called themselves “experts” without any proof of their success.

Jeff Fryer of ARM dislikes pros who call themselves experts because, he says “The top leaders in this field will be the first to tell you that they’re always learning– I know I am!” Steer clear of candidates who talk themselves up with ridiculous titles and who can’t provide solid evidence of their expertise.

How do you prove it?

According to our experts, some of them don’t even try. To candidates who say “’Social media can’t be measured,’” Fryer answer “yes it can[. L]earn how to be a marketer.” Beth Carpenter, CEO of Violet Hour Social Marketing, complains that many candidates “Can’t talk about ROI (return on investment),” arguing that a good social media pro should be able to show “how social contributes to overall business success.” Good social media pros should show their value in both quantitative and qualitative terms.

While our experts wanted to see numerical evidence of social media success, they were also unimpressed with “vanity metrics” such as numbers of followers.

Many poo-pooed the use of followers alone as an indicator of success, with Tinu Abayomi-Paul of Leveraged Promotion joking that “a trained monkey or spambot” can gather 1,000 followers.

Claims of expertise or success should also be backed up by references and experience in relevant fields.

Several entrepreneurs said that they had come across social media managers without “any experience in critical fields: marketing, advertising, strategic planning and/or writing,” to quote Nancy Schirm of Austin Visuals. She explains that it’s not enough to know how to “handle the technology.” Real social media experts must cultivate “instinct borne from actual experience in persuasive communication.”

Freshen up

So, if you’re an aspiring social media manager, go clean up those pages, get some references, and figure out solid metrics for demonstrating your success.

And if you’re hiring a social media manager, watch out for these red flags to cull your candidate pool.

#RedFlag

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Social Media

Instagram re-posting can get your company into deep trouble

(SOCIAL MEDIA) This blowup over a shared Instagram pic is why many companies are doing their due diligence to not land in hot water.

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Can’t ignore it

The perfect Instagram shot is social media gold.

For a business, this is especially true if that shot demonstrates a product or service of theirs. Many of us walk around with the attitude of “Eh, it’s out there” and don’t give serious consideration to the sharing or tagging of our pictures by celebrities or businesses (heck, I think it’s rather flattering).

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Sharing is caring?

Entrepreneurs and small business owners should embrace that the best advertising is free: real people sharing real successes that cost no money to produce. I certainly understand and support any business who wants to use smart social media skills to make money and expand the customer base.

That being said, there are some times you need to really consider the use of your photos, and certainly a lot of businesses are giving thought to asking users about them.

This post captures a bad experience with a company who shared a photographer’s image and didn’t particularly care for that photographer’s response.

tl;dr: Max makes a most excellent case (Instagram’s terms of service would demand that you are responsible for paying the royalties of any image you post, after all).

Take action

A majority of companies are asking before using media for a few reasons because it’s not just the polite thing to do, it’s the legal thing to do. Whether or not you’re a professional photographer or a creative professional, you own the content of that post to Instagram, with some small concessions to Instagram itself.

Now, you need to exercise that right, but copyright privileges are not an exclusive power of the MPAA or any major media company.

You have some leniency as well. You may choose to let one company use your media and charge another; it’s within your rights to decide how you want that media to be shared. If someone is using content on Instagram and not crediting you, or using an image without your permission,report it.

This is another consideration if the production of photos or videos is part of your job. Making money off of content that you don’t own without permission is illegal, and small time photographers or image creators should be vigilant about ensuring their content is providing for them, not just someone else. The law is on your side, and for some additional information about registering your copyright for artists, here you go.

A lot of businesses are doing a great job using social media posts from customers, and that’s a trend that no matter how big or small, the businesses will and should continue.

Don’t be lame

Key rules here: respect and follow the wishes of the person who created that media. Whether it’s about money, or even something more intangible, businesses should respect social media convention and talk to their customers about how they want to use their media, how that person feels about that media being used, and of course, always crediting the original creator (unless you sell them the image in a contract).

Following the law, social media terms of service, and online decency is a trend everyone should be on.

#sharesmart

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Social Media

Don’t let your Instagram vanish without a trace – have a backup plan

(SOCIAL MEDIA) In a weird glitch, multiple Instagram accounts vanished out of thin air. Don’t be stuck up the InstaVanish creek without a paddle… or at least a backup in place.

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Poof, gone

Can you imagine being locked out of your own Instagram account for no rhyme or reason? Well, dozens of people just found out, and they are PISSED.

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Thankfully, we’ve got a solution to make sure you don’t lose out if it happens to you.

First, some context

According to coverage from Consumerist, “Several Instagram users began complaining about the disabled or deleted accounts on Twitter today [July 6], noting that they received no warning or explanation for why their accounts were no longer active. The affected accounts appear to cover a wide range of users, from business owners, to fan and personal accounts.”

Via Twitter, Instagram did acknowledge a known bug causing the issue and said, “we’re working to resolve this as quickly as possible.”

However, the response came hours after complaints began, possibly because the issue allegedly affected a very small number of user accounts.

Furthermore, while Instagram gave instructions to users on how to reconfirm their identities and recover their account, they aren’t guaranteed to work.

So, bearing all that in mind, we here at American Genius recommend backing up your entire account in order to preserve your content.

Use what they give you

If you still have access to your account, you can utilize Instagram’s recently-launched Archive function. This lets you take photos off public view without removing them from your account; only you will be able to see them.

However, this does you no good if you’re already locked out, nor does it save posts that are publically available.

For that reason, we recommend a third-party backup option for your profile content.

A’int no party like a third party

You have a few different options. Our favorite one utilizes IFTT (If This, Then That). Using this automation tool, you can write a conditional function that says if you post a new photo to Instagram, it will automatically be sent to a cloud drive, such as Google Drive, OneDrive or Dropbox.

Along with the benefit of multiple storage options, we love this solution because you can set it and forget it.

That being said, it is not a complete solution; IFTT will ONLY backup up new photos, instead of old ones. To backup your entire collection of old memories, Instaport seems to be a crowd favorite.

Instaport is a free service that lets you download a backup of your entire account.

Once you download this backup, you could upload it to your preferred cloud storage provider, then set IFTTT to send future backups into that same folder.

Better safe than sorry

Using these tips, you can avoid being a total victim of an Instagram screw-up. Hopefully, this recent one will resolve shortly.

#InstaVanish

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