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Corner Bakery forbids photography inside their restaurants, “it’s policy”

(Social Media) Try pulling out your phone in a Corner Bakery today and you’ll get aggressive employees yelling at you to stop. Is this rule good or bad for a brand?

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Corner Bakery prohibits photography, be careful with your phone

While most companies beg their patrons to snap shots of their products, staff, or services, the restaurant chain Corner Bakery feels the opposite, in fact, their staff will yell at you from across the building, chastising you for taking any photographs.

At the Corner Bakery in Fort Worth, Texas, Benn Rosales, the CEO of The American Genius took his family for a quick breakfast and was shooting the following image when a male employee raised his voice, “you can’t take pictures in here.”

Rosales continued, as he asked the employee, “don’t you want me to tweet and share with the world my experience? Do you not want me to publicly celebrate my visit to your restaurant?”

“It’s the rules!” the employee insisted.

Rosales, along with his wife and daughter (who is recovering from surgery and using a scooter for mobility) were on their way out and chose to leave without confrontation, but the employee was still angrily yelling upon their exit.

corner bakery cafe

This policy is “operationally destructive”

“As a publisher, I can tell you that this is operationally destructive to a company’s public relations efforts,” Rosales asserted. “To allow someone to enjoy your restaurant and want to tell people about service, food quality, or ambiance of the restaurant, such a policy would make that impossible.”

This particular location is not in a boring strip mall, rather in Fort Worth’s beautiful historic district where Rosales was on vacation with his family and had just finished a meal while discussing the historical buildings in the area.

Rosales concluded, “I was preparing to share photos of a sentimental breakfast, having visited this location on every Fort Worth visit I’ve taken with my family. Just like any other picture snapping patron, my intention was simply to share a positive experience with our many followers, but an aggressive employee turned a lovely family moment into a confrontation, and converted a positive experience into a negative (and public) experience.”

Is it legal?

While businesses have the right to restrict photography on their private property, it is legal to take images of the exterior of any commercial building, and for brands that restrict photography, it is standard to have those policies clearly stated in the building, particularly before entry – for example, entering a tech company office like Google, you sign a form at the door that as a visitor, you will not take or share any photos.

The social media experts weigh in

“That’s decided anti-social,” social media expert, Fran Stephenson, Principal at Step In Communication tells us. “In this environment of ratings and reviews, the potential for a shared picture online can be a positive force for a business. I see no downside, but there are some businesses who still don’t believe in the power of a solid online presence.”

“If there is a no-pictures policy, then it should be, at a minimum, written down, and also posted. Beyond being a baseless and idiotic claim, it is self-defeating,” said Mark Story, Social Media Lead at the National Cancer Institute. “What if you tagged the Corner Bakery in a post and have hundreds or thousands of friends? What if you wrote about how great their muffins are in your popular and well publication? Instead, whomever said this to you dug their own online grave.”

Other experts had more harsh criticism, but there is a consensus against this policy – we could not find one expert that agreed with Corner Bakery’s position on the matter.

Unfortunate and misguided

At last search, there are thousands of user-generated photos online that have been taken inside of this Corner Bakery and posted online, and Rosales had seen photos on Yelp before entering, saw no notice that photography was not allowed, and opined that this policy is unfortunate and misguided.

There is no mention on the company site that photography is forbidden, and we have reached out to Corner Bakery for comment on this policy.

All images in this story were taken by Rosales and do not appear elsewhere online.

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

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7 Comments

7 Comments

  1. Michael Bray

    March 15, 2015 at 10:47 am

    What an unfortunate circumstance! As a real estate professional I often take clients to one of our several neighborhood locations after a day of showing houses for a fantastic cup of coffee and slice of their to-die-for crumb cake. Quite often we will take a photo to add to our tour of homes and neighborhoods. While we have not experienced the same treatment it would be highly embarrasing and I am not sure we would handle it with the same grace you showed.

    I too have reached out to their corporate offices to get a clarification of their policy. Hopefully yours was an isolated incident and not a misguided policy. Until I get a satisfactory answer, I guess I am going to miss that crumb cake!

  2. Pingback: Photography Forbidden in the Corner Bakery

  3. Maya Thomas

    March 15, 2015 at 12:31 pm

    I can relate! This happened to me at 7 Fish restaurant in Key West. I’m a real estate broker in Key West and I love to share all of the wonderful places to eat and things to see and do on social media so that our island guests can plan a really fun vacation. I was excited for an evening out with my husband. We both work a great deal and we both volunteer every day after work for 3 hours so we can never eat out during the week. We also volunteer for 4 hours on Saturdays. We live outside of the city so dinner in the city is a rare and special occasion. 7 Fish was so rude to us it ruin our experience, our evening and our dinner. 7 Fish also yelled at me about taking a picture. It was terrible. From that point on even the food wasn’t good. My good time was squashed. It seemed like the service took for ever and the food was mediocre, at best. When you’re posting pictures and interacting with your friends and their liking your pictures it adds an element of fun. Especially for us because we have zero personal life after work and volunteer activities.

  4. Debbie Saviano

    March 15, 2015 at 3:30 pm

    This is so timely Marti as I have had quite the opposite experience?
    I use the #CornerBakery as a Meeting place with Clients and even have #CornerMeetUps around the country when I travel.
    I too am a Fan of Social Media and so naturally, Post • Document • Tweet my Experiences.
    Each time I am in a Corner Bakery I am those who are with me are engaging on Social Media with plenty of pics flowing.
    Managers even take pictures with us.
    Corner Bakery shares my Tweets and my Pics and are highly Engaged ON LINE.
    Would be most interesting to get the “Official Reaction” from Home Office.
    Until then I will continue to “Share the Experiences”.

  5. Renae McBrian

    April 11, 2015 at 7:44 pm

    I think this is a store by store policy. All of the California stores allow (and encourage) photos in our stores. It’s good for business for word, pictures, comments, reviews, etc. to be spread via social media, and we are more than happy to snap pictures of guests. The only thing we DON’T allow (at least in the Westlake Village location) is taking pictures with celebrities, as it disturbs our business in general and the celebrities as people and customers.

  6. Mike

    May 13, 2015 at 10:18 am

    So 2 months after this, Corner Bakery is having a selfie contest to take a picture of you and your salad: https://cornerbakerycafe.fbmta.com/shared/images/227/227_20150508461801.jpg

  7. Pingback: Agencies bundling professional photographers into travel packages - The American Genius

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Social Media

Google takes a shot at competing with TikTok, Pinterest videos

(SOCIAL MEDIA) We all love to sit and watch short videos, be they humorous, reactionary, or weird, but here is Googles attempt to get educational with Tangi.

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Tangi screenshot

It’s happened to anyone who’s ever been looking online for how-to help… you click on a likely-sounding YouTube video, only to be greeted by an ad you can’t skip, a whole lot of introductory chit-chat, and three minutes of build-up before you finally see exactly what you need to do to handle your would-be DIY hack.

But what if you could get your answer in 60 seconds or less? It’s the concept behind Tangi, a newly released Google app created in the company’s Area 120 incubator by developer Coco Mao.

Variously described as short-form YouTube, video Pinterest, or TikTok for makers, Tangi was inspired by Mao discovering that her “smartphone challenged” parents were using their devices to watch photography and painting tutorials—and developing new hobbies as a result.

She came back to Google and worked with her team to develop Tangi as a place where such how-to inspiration could be more easily found and taken advantage of. “The name is inspired by the words TeAch aNd Give,” she explained as she introduced the app at the end of January. “’Tangible’—things you can make.”

The philosophy behind Tangi means this is hands-on how-to for the crafty club. The time-lapse heavy videos “could quickly get a point across,” Mao said, “something that used to take a long time to learn with just text and images.”

Videos fall into categories of art, cooking, DIY, fashion and beauty, and lifestyle, and are often accompanied by links to recipes or the maker’s blog or Instagram for more information. Some makers don’t quite have the format down pat yet, but most manage to provide a good balance of visual inspiration and a little more information.

And like Pinterest, Tangi can turn into a time-lapsing rabbit hole of its own. I started with a mere 10-second clip on propagating succulents (I’ve been doing it wrong), which led to a minute on “when succulents stretch” (“etiolation” — new vocabulary word!), which led to a succulent cake which led to a conversation heart cake and before I knew it, 20 minutes had gone by and I was watching an exploding heart science Valentine and had washed up at “Yoda one for me.”

While the app has only been out for about a week … and is only available on iOS and the web … it’s already well populated with content from makers and lifestyle bloggers who partnered with Mao’s team during the development process. And though it’s still in closed-beta mode for content creators, users can apply to be on a waitlist to be invited to upload their own work.

There are a few question marks still. No word on when it will be available on Google’s own Android platform, for one thing. While a couple of intrepid contributors are reviewing education apps and dispensing startup advice, its philosophy as stated by team lead Mao may not extend much more beyond the maker and creative fields to include technology and workplace input. And Google doesn’t always support its apps for long.

But it’s fun, simple, and easy on the eyes. As a place to find quick inspiration and direction, Tangi could carve out a niche.

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Social Media

New Reddit policy on impersonation mimics other social media giants

(SOCIAL MEDIA) Reddit is the latest social media company to change their policy to protect against deepfake impersonation, because of the harm they can cause.

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impersonation with deepfakes

Reddit is the latest social media company making updates to their rules and policies ahead of the 2020 election. Companies like Facebook, Twitter, and now Reddit are all trying to make the social internet a safer place to receive information.

Reddit’s new policy officially bans impersonation with the goal of handling “bad actors who are trying to manipulate Reddit, particularly are issues of great public significance, like elections.”

Deepfakes have become a key topic of conversation the last few years. In the wake of the mass spreading of misinformation during the 2016 presidential election, users have grown wearier than ever of the information they see online. Deepfakes are no longer a niche subject, but an everyday pain point that technology companies are scrambling to control.

In a statement made on r/redditsecurity, Reddit informed users of the change to website policy stating, “Reddit does not allow content that impersonates individuals or entities in a misleading or deceptive manner. This not only includes using a Reddit account to impersonate someone, but also encompasses things such as domains that mimic others, as well as deepfakes or other manipulated content presented to mislead, or falsely attributed to an individual or entity.”

The platform isn’t trying to make a mass change to it’s often humor driven culture. Parody and satire are still allowed forms of impersonation so long as the joke is obvious. Reddit has vowed to always take context into account when looking at cases of user impersonation.

It’s a good sign for society when popular social platforms start taking their role in controlling the spread of false information seriously. Companies like Reddit are in a position to create real change in the way we spread and consume information about major global events.

What’s unclear is how much man power these companies are putting behind their policies. Reddit ends their statement by pointing users to a report form that users can submit if they or someone else is the victim of impersonation. The question users should be asking is how long would it take to get a response or see action on these reports?

Policy changes are great, but if companies are simply throwing them onto their fine print with no resources behind enforcement then it’s not social change, it’s just legal jargon to protect their ass.

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Social Media

Image size is a vital factor into usability of your brand

(SOCIAL MEDIA) Keep all of your social media profiles and products looking their best with the social media image size cheat sheet for 2020.

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image size matters

We can safely say that the one thing social media will assuredly do in 2020 is only get more powerful. As such, it’s important to keep up with the sizing information for social media images to keep all of your profiles looking fresh. Make A Website Hub has the official rundown in their annual Social Media Image Sizes Cheat Sheet.
Twitter:
• Profile Photo: 400 x 400 pixels / Displays at 200 x 200 pixels (a maximum 100 KB file size)
• Header Photo: 1500 x 500 pixels (a maximum 10 MB file size)
• In-stream Photo: 440 x 220 pixels (a maximum 5 MB file size for photos and 3 MB file size for animated gifs)

Facebook:
• Cover Photo: 820 x 310 pixels (a preferred maximum file size of 100 KB)
• Profile Picture: 180 x 180 pixels
• Shared Image: 1200 x 630 pixels
• Shared Link: 1200 x 627
• Event Image: 1920 x 1080 px (Shows in feed: 470 × 174 pixels)
• Highlighted Image: 1200 x 717 pixels (appears on profile at 843 x 504 pixels)

Google+:
• Profile Image: 250 x 250 pixels
• Cover Picture: 1080 x 608 pixels
• Shared Image: 497 x 373 pixels

Instagram:
• Profile Picture: 110 x 110 pixels
• Photo Size: 1080 x 1080 pixels
• Video to Stories: 750 x 1334 pixels
• Photo Thumbnails: 161 x 161 pixels

Pinterest:
• Profile Picture: 165 x 165 pixels
• Board Display Image: 222 x 150 pixels
• Pin Sizes: a width of 238 pixels (with scaled height)

Tumblr:
• Profile Image: 128 x 128 pixels
• Image Posts: 500 x 750 pixels

YouTube:
• Channel Cover Picture: 2560 x 1440 pixels (for desktop), 1855 x 423 pixels (for tablets), 1546 x 423 pixels (for smartphones), and 2560 x 1440 pixels (for TV)
• Video Uploads: 1280 x 760 pixels

LinkedIn:
• Personal Page
o Personal Background image: 1584 x 396px
o Standard Logo: 400 x 400 pixels
o Profile image: 400 x 400 pixels
• Company/Brand Page
o Background image: 1536 x 768px
o Standard Logo: 400 x 400px
o Business / Career Cover Picture: 974 x 330 pixels
o Square Logo: 60 x 60px
o Business Banner Image: 646 x 220 pixels
o Standard Logo: 400 x 400px

Ello:
• Banner image: 2560 x 1440 pixels
• Profile image:360 x 360 pixels

WeChat:
• Profile Photo: 200 x 200 pixels
• Article Preview Header: 900 x 500 pixels
• Article Preview Thumbnail Image: 400 x 400 pixels (Displays at 200 x 200 pixels)
• Article Inline Image: 400 px x Any size px

Weibo:
• Cover Image: 920 x 300 px
• Profile Pictures: 200 x 200px (Displays at 100 x 100 px)
• Banner: 560 x 260 px
• Instream: 120 x 120 px
• Contest Preview: 640 x 640 px

Snapchat:
• Geofilter: 1080 x 1920

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