Connect with us

Tech News

The 7 deadly sins of digital user experience

(Tech News) User experience is now understood to be a huge factor in a digital brand’s success, so what are the 7 deadly sins every brand should avoid?

Published

on

sins greed

sins greed

First impressions are everything

“You only get one chance to make a good first impression,” notes Thelton McMillian, Founder & CEO of Comrade, adding that this notion is especially true in today’s digital world.

McMillian states, “Companies must design user experiences for web and mobile that are seamless, relevant and keep customers coming back for more. However, in the race to design smart capabilities, many businesses commit one or more ‘deadly sins’ – damaging that crucial first impression compromising future growth.”

bar
In his own words below, McMillian offers the 7 deadly sins of digital user experience and suggests ways to avoid them.

1. Lust

It’s easy to lust over design and fall prey to “shiny objects;” however, we cannot lead with a solution or feature without first understanding the problem. Set design principles upfront to ensure judicious decision-making – and always stay true to what’s best for the user while considering their chosen context of use.

2. Gluttony

Over-indulgence often manifests itself in the design process as the dreaded “feature creep.” Projects that start with a clear focus and reasonable scope can quickly find their UX suffering as new features and content are added. One of the best defenses against gluttony is to embrace the “mobile first” approach to product design. Don’t do something just because you can. Place the user at the center and set aside personal preferences to prioritize features and content that will best enhance the user experience.

3. Greed

This is also a sin of excess, but in this case its focus is on material wealth. The challenge of quantifying the return on investment of a good user experience results in UX often sitting low on the list of priorities. But the market caps of companies like Apple, Amazon and Uber are clear indications of the value that user experience brings to a brand. Focus your efforts on building a culture of design and customer-centered thinking in your organization. Make UX the focus of everyone in your business.

4. Sloth

Laziness at any step of the software development lifecycle can lead to usability issues or broken interactions…often, companies release products without fully taking into account the importance of quality assurance and usability testing. The diversity of device types, screen sizes and technologies means you must never stop testing – continue to validate your UX design to ensure you have a full understanding of how your product or website functions.

5. Wrath

Don’t ignore the wrath of your users. Listen to them, be emphatic and trust that their behavior should inform your design decisions regardless of your personal intuition or preference. Understanding the frustrations your customers have with your brand is the first step in fixing your UX.

6. Envy

Influence from others can result in poor user experiences when applied to your own design challenge. It can also stifle your ability to push boundaries. While it’s perfectly acceptable to be influenced by others, find your own groove, differentiate your experience from competitors and use what you’ve seen as inspiration to push boundaries and innovate.

7. Pride

Don’t be too proud of your decisions that you don’t consider making changes in response to an ever-evolving market. Don’t think you’ve designed something that’s foolproof – you can always optimize. There is no such thing as a finished product.

The takeaway

McMillian concludes, “With a better understanding of common missteps, businesses will be better poised to deliver the type of digital user experiences that customers have come to expect. By partnering with experts in the field, companies can further ensure they’re avoiding design sins that could cost them users…and potentially, their business.”

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

Continue Reading
Advertisement
1 Comment

1 Comment

  1. The Storyographer

    August 19, 2014 at 12:12 pm

    Nailed it. And with a clever twist on a timeless literary classic. Well played, sir.

Leave a Reply

Your email address will not be published. Required fields are marked *

Tech News

Dittach: Chrome extension keeps your Gmail files ultra organized

(PRODUCTIVITY) Reclaim your time with Dittach and quit digging through Gmail files for that needle in the haystack.

Published

on

dittach

So, have you ever been sent a picture of something in your Gmail and lost it for a few weeks? What about a copy of a form you need to sign? What about a document for your boss? If you’re sharing a lot of files in your Gmail, you may have a hard time keeping track of it all.

That’s where Dittach hopes to get back a bit of your time.

It’s a free Chrome extension that works with your Gmail to help organize those attachments in a way that’s a lot more efficient than the built-in filter – especially if you have thousands of emails in your Gmail.

The attachment adds a side bar to your inbox and displays thumbnails of the files you’ve received and sent, and that includes documents, audio, and video (most images of the sidebar sort by other, photos, docs, pdfs, movies, and music). There’s a date scroller to help you go through dates, and it even works with your search bar. And of course, you can then forward, download, print, or view the message that is attached.

Dittach captures the key elements of a good productivity app – it’s both incredibly intuitive to use, and it addresses a productivity need by creating time.

The applications of this software are vast if you use Gmail to manage your life, business, life + business, business + side gig + other gig + shopping addiction, or whatever permutation works for your life. If you have any privacy concerns: Dittach doesn’t make any changes to your account, emails, or attachments, and the extension can be removed anytime.

The biggest concern with Dittach actually comes from Google itself – it’s limited to how many attachments it can index every day, so older attachments may not appear initially during that first day – so if you have a lot of older stuff it may not capture them. The app is also in beta, so you may have some bugs with the experience, but it looks very promising. At the time of my review, the feature isn’t working due to a transition, but is expected to be back up soon.

Dittach ultimately is a great Gmail addition if you find yourself handling a great deal of attachments and need a way to quickly find them. Beyond business, I could see the applications of this for graduate students, working professionals, or even digitally connected families. There’s a lot of promise here, if you have the need – so if you use Chrome and Gmail – get Dittached from time wasting (when it’s available, of course).

Continue Reading

Tech News

FCC Chairman confirms fears, jokes about being a Verizon shill

(TECH NEWS) FCC Chairman Ajit Pai jokes about being a shill for Verizon, feeding into what many suspected when he was appointed.

Published

on

ajit pai speaking

Leaked video shows FCC Chairman Ajit Pai joking about being a shill for Verizon, as we all suspected when he was nominated. Last week Pai was a speaker at the Federal Communications Bar Association, an event similar to the White House Correspondents Dinner.

Major telecom companies and the FCC gather at this annual event for dinner, mingling, and enduring awkward political policy jokes. At the event, Pai roasted himself about major headlines from the past year, like his decision to kill net neutrality against the wishes of the majority of the nation. Hilarious.

Pai also brought up the whole thing where he refused to cooperate with an investigation into the validity of comments filed in support of ending net neutrality.

Although cameras weren’t officially present at the event, someone surreptitiously filmed and sent the clip to Gizmodo. The kicker comes around twenty minutes into Pai’s speech when he jokes, “in collusion—I mean, in conclusion, sorry, my bad—many people are still shell-shocked that I’m up here tonight.”

He goes on, “they ask themselves, how on earth did this happen? Well, moments before tonight’s dinner, somebody leaked a fourteen-year-old video that helps answer that question, and in all candor, I can no longer hide from the truth.”

Pai then starts a video, which opens with 50 Cent’s “In Da Club” playing in the background. This is the only thing I’ll give him points for on this amateur drama class project.

The skit is set in 2003 at “Verizon’s DC Office”, when Pai was an attorney for the company. In the video, Kathy Grillo, current Verizon senior VP and deputy general counsel, tells Pai, “As you know, the FCC is captured by the industry, but we think it’s not captured enough, so we have a plan.”

“What plan?” Pai asks. Grillo tells him, “We want to brainwash and groom a Verizon puppet to install as FCC chairman. Think ‘Manchurian Candidate.’” To which Pai responds, “That sounds awesome!”

Gizmodo posted the video on Friday after the dinner, and the internet exploded with reactions to Pai’s gag. Reddit in particular went nuts, to the point that one thread in r/technology was locked—as in no one else can comment—for “too much violence.”

In a thread on the r/television subreddit, a moderator reminds users, “please refrain from encouraging or inciting violence or posting personal information […] don’t post anything inviting harassment, don’t harass, and don’t cheer on or upvote obvious vigilantism.”

While some of the threads were full of awful remarks, other posters commented in the spirit of reasonable conversation. The general sentiment of those engaged in non-harassing discussions is that Pai is a symptom, not the cause of FCC’s problems.

However, many argued that the video showed Pai’s willingness to bend (then joke about) FCC regulations indicates he’s not a puppet so much as a willing participant in corruption. Pai’s appointment to FCC Chairman was suspicious from the beginning considering his ties to Verizon.

Although Pai is obviously joking in the leaked video, the general public isn’t find it nearly as funny as those at the dinner.

Check out the clip for some cringe-worthy digs at net neutrality and have fun questioning the integrity of the FCC.

Continue Reading

Tech News

FCC Grinches plan to steal poor peoples’ Internet access

(TECH NEWS) Merry Christmas! The FCC is trying to take away poor people’s Internet access, pointing the finger one way to distract you from the other.

Published

on

ajit pai net neutrality

In case anybody with enough bandwidth to read this wasn’t sufficiently terrified by the FCC’s ongoing campaign to break the internet by dismantling net neutrality, the nation’s communication authority has kindly provided another reason for any digital-enabled American to expatriate and/or secede.

The FCC’s most recent reform proposal proposes to reform the absolute Hell out of Lifeline, the $2.25 billion program to provide low-income Americans with broadband Internet access. Also, phones. The Lifeline Program has been doing its job since 1985, when noted socialist firebrand Ronald Reagan instituted it to subsidize phone service in underprivileged communities. It was expanded to include broadband Internet access in 2016, and right now 12 million households benefit from Lifeline-subsidized phone and Internet access.

That’s apparently a problem.

The FCC’s stated concern is that the General Accounting Office recently found $1.2 million of the $2.25 billion Lifeline budget was being used fraudulently. Fraud is bad! But in case you don’t have your TI-85 handy, that’s less than a tenth of 1 percent. That is not very much fraud. Not enough to nix an entire program, at least.

The greater concern, as usual, appears to be about profit. Under the current Lifeline guidelines, many subsidized companies are small ISPs and resellers providing access to third-party networks. Often, these services are the only Internet access available in rural areas, tribal lands, and other underserved communities.

That doesn’t work for Commissioner Pai.

Earlier this year, Pai used “delegated authority,” the FCC’s version of executive orders, to bypass oversight and personally rescind subsidy access from 9 ISPs providing services to rural areas and tribal lands.

These reforms continue that trend. They ban subsidies for no-cost Internet service, which is the business model of 70% of current Lifeline subsidy recipients. It is notably not the business model of large ISPs that rhyme with Buhrizon. I’m sure that’s a coincidence.

They also impose an absolute budget cap, meaning that millions of poor households could lose their Internet access, and the increased opportunities for education and employment that come with it, if someone in a comfy office a thousand miles away effs up the accounting.

In short, it sucks.

The proposed reforms to the Lifeline Project are another example of the FCC, deliberately or through negligence, rigging the market in favor of major conglomerates at the expense of consumers, small businesses and the general public.

Lifeline isn’t perfect, but it’s doing its job. Whether the same can be said for Ajit Pai’s FCC is, at best, an open question.

Continue Reading
Advertisement

The
American Genius
News neatly in your inbox

Join thousands of AG fans and SUBSCRIBE to get business and tech news updates, breaking stories, and MORE!

Emerging Stories