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Some cultures don’t use the word “crisis” as a negative

While many Americans panic at the word “crisis,” the Chinese have come to view it as a positive word

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Crises at every turn

It seems we can’t listen to or read the news without some mention of a “crisis.” Whether economic, global warming related, financial, or educational, there’s always some big boogie monster for us to fear. I stopped for a moment this week to talk to a counterpart in China about the state of the world. As he spoke, he used the Chinese word that translates to crisis, “wéij,” but spoke hopefully about the future.

As I spoke, I caught myself using words peppered with anxiety, fear and confusion whenever I mentioned a crisis. Then it hit me! The fundamental difference in how we view and ultimately use this word has much to do with the definition of the word itself and the cultural context behind it.

How Americans view a crisis

What makes our pulse raise and our chests tighten when we hear crisis, especially in the work place? From my experience, a crisis is a fire to be put out, an emergency to be settled or an “all-hands-on-deck” desperate attempt to fix an error.

In modern America, it seems this word “crisis” has been stripped of its benign meaning (turning point, a crossroads) and only carries a negative connotation of doom and gloom; implying that an impulsive decision be made. But this is completely the opposite of what a crisis is in China.

How Chinese view a crisis

When I first started learning Chinese one of my favorite words was crisis or wéij?. This two-character transliteration combines two different words in order to paint a picture of what a crisis truly is. Danger (wéixi?n) and opportunity (j?huì) meld to form an idiomatic expression of what a crisis should be – a place where danger begets opportunity. N

ow, many years since my first Chinese class, I have an even greater appreciation for the word from a business stand point. Culturally, the Chinese balk at the idea and display of impetuousness.

Children are taught to take their time with tasks and employees are urged to be “thoughtful and deliberate” as to not cause errors. When it comes to business, the same mantra holds true. No surprise, then, that crises be seen as a chance for positive change.

Key takeaways

Understanding how different cultures conceive of and react to crises can help professionals in industry to overcome their own challenges. The key takeaways from this lesson are:

  • In a negotiation, see a “crisis” as an opportunity to form a mutually beneficial outcome
  • Consistency is of utmost importance
  • Timing is everything. Use time wisely to respond rather than react.

Monica Moffitt, founder and Principal Cultural Consultant at Tianfen Consulting, Inc., has traveled the world and enjoys linguistics and all things culture. Having split her career between project management and business analytics, Monica merges logic, fluency in Chinese and creativity in her new role as cultural consultant. She received a Bachelor of Arts in East Asian Studies/Chinese from Vanderbilt University and a Master of Business Administration (International Management and Marketing) from University of Texas at Dallas.

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1 Comment

1 Comment

  1. Texasdmh

    July 23, 2012 at 3:44 pm

    Monica –
     
    I enjoyed the article.  Particularly important – from my perspective – is your 3rd takeaway:  “Timing is everything. Use time wisely to respond rather than react.”
     
    It is surprising how few companies adequately prepare for crises.  Even a little preparation will go a long way in being able to respond rather than react.
    1010

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Business News

Uh, did Amazon just start an MLM?

(BUSINESS NEWS) Amazon’s advertisement for their new “partnership” sounds suspiciously like a multi-level marketing scheme.

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Amazon delivery

Amazon’s labor abuses are beyond well-established. Just peruse Google for a while if you need examples. You’ll see stories from employees who have been denied bathroom breaks, or forced to continue working after coworkers have died on the job. Yet somehow despite all of these allegations, they have managed to sink lower with their reprehensible practices.

Recently, Amazon ran a swath of Facebook ads asking, “Have you ever wanted to own a business? As an Amazon Delivery Service Partner, you’ll start your own package-delivery business, build a team, and have access to Amazon’s technology and logistics expertise.”

Amazon partnership ad

If you’ve ever been DM’ed by a long-lost school acquaintance with an “amazing business opportunity”, you might have the same reaction to that as I did: Uh, did Amazon just start an MLM?

The Merriam-Webster Dictionary defines multi-level marketing as “a business structure or practice in which an individual seller earns commissions both from direct sales and from the sales of the seller’s recruits, of those recruited by the seller’s recruits, and so on.” As recruiting becomes more important than selling products, only a slim minority of particularly successful recruiters end up seeing profits in an MLM.

DSPs are not buying or selling Amazon products, nor are they being incentivized for signing up others to be delivery partners. They are meant to serve as the last leg of transportation between Amazon warehouses and consumers. In fact, Amazon makes the exclusivity of the program clear on their website. DSPs are able to hire between 40-100 staff, but this bears more resemblance to chain franchising than a pyramid scheme, at least on the surface. After all, some of the most predatory MLMS out there began seemingly innocently – just look at Mary Kay.

Amazon requires Delivery Service Partners to have at least $30,000 to fully cover all costs associated with starting up: Not just for uniforms, leases on Amazon branded trucks, insurance, and mobile scanners, but also the applicant’s cost-of-living while getting their business off the ground.

It’s scummy enough that their advertising is taking notes from the MLM playbook. But it actually raises more red flags than it resolves: The DSP program seems like yet another example of how the definition of an employee is getting blurrier by the day.

Uber and Lyft, for example, lease vehicles for their drivers in the same way that Amazon leases trucks and other equipment for their Delivery Service Partners. Rideshare drivers, like DSPs, are responsible for their own insurance costs and have no guaranteed income, either. Amazon is clearly trying to skirt its way around the responsibilities they would ordinarily have as an employer, a problem that unfortunately lies at the heart of the sharing economy.

Amazon’s decision to expand their delivery fleet also comes at an uncanny time. Right now, the United States Postal Service is severely underfunded and its future is uncertain. It provides business owners of all sizes with low-cost mail and parcel delivery, and is obligated to deliver to every home address in the United States.

While the USPS does partner with Amazon to deliver packages, it’s still awfully convenient for Amazon to be introducing this “business opportunity” now. Under the guise of supporting entrepreneurship, Amazon is preparing a death blow to their smaller competitors – think independent retailers, suppliers, crafters and artists that rely on affordable, accessible postage to sell their goods.

While it’s a stretch to label this program an MLM right out of the gate, the whole thing still stinks to high heaven, and we recommend you steer clear. Make no mistake, this is a business opportunity for Amazon alone.

If you dream of owning a business and you have $30,000 to invest, that is a great start! But for goodness sake, invest that in yourself. It would be a shame to waste your time and money lining a mega-corporation’s pockets.

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Business News

Dunkin’ Donuts is closing 800 stores soon

(BUSINESS NEWS) No one is immune to COVID-19. Dunkin’ Donuts announces 800 location closures across the US.

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Dunkin coffee

You may want to savor that Dunkin’ Donuts iced coffee a little longer than usual this summer. Dunkin’ Donuts has recently announced they will be permanently closing over 800 locations across the United States; this represents 8% of their total locations across the United States.

Dunkin’ announced these closures along with their second quarter earnings. The stores set to close only represent about 2% of Dunkin’s total US sales, so this move will likely help them cut down operating costs in some lower performing locations. Dunkin’ has descried the closures as being part of a “real estate portfolio rationalization.”

Dunkin’ is focusing cuts on what they identify as their “low-volume sales locations” with more than half of these being locations inside Speedway convenience stores. The Speedway locations will be closing first – many of them before the end of the year. Dunkin’ is also planning to close about 350 international locations by the end of 2020.

While this might mean your favorite iced coffee fix will no longer be within arm’s reach, it’s likely that this move will help Dunkin’ Donuts survive long term. The real worry here is what does it mean when even large international brands, like Dunkin’ Donuts, are starting to feel the sting of COVID-19 on the economy? The restaurant industry has been taking big hits during the pandemic – even McDonalds has announced a small percentage of upcoming store closures.

If big chains with cult followings like Dunkin’ Donuts are making cuts, then what hope do small businesses have of making it through the year?

PPP loans and other local government aid programs are temporarily helping small businesses across the country stay afloat, but we still haven’t seen a guarantee that more help is on the way. Current aid packages will only keep businesses going for so long before small business owners will be forced to make tough choices.

If Dunkin’ Donuts moves out of your area, you might want to consider taking your caffeine addiction (and cash) to a local coffee shop or bakery. They could use the love and you may even find a new favorite iced coffee.

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Business News

Some people will be working from home until 2021, or longer

(BUSINESS NEWS) As remote work becomes more common, some employees won’t be returning to the office–ever. Big Tech has almost unilaterally jumped on board.

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Remote work

How does working remotely until 2021 sound to you? How about for the rest of your career? Both of these are options that more companies are considering, begging the overarching question: How many job obligations can, realistically, be accomplished from home?

Well, as it turns out, many of your favorite tech giants fit the bill. Facebook, Twitter, Square, Slack, Shopify, and Zillow have all announced that employees can stay home–forever.

Twitter was the first company to get the ball rolling on this movement–an accolade that Twitter hasn’t been able to claim since its inception.

It isn’t surprising that most tech-oriented jobs can be done remotely, but the initiative to allow employees to continue their work remotely shows an exceptional level of trust and accommodation on the parts of the respective companies–and it raises some future possibilities for others in the industry. As some occupations begin transitioning back to in-office work, it’s interesting to see others standing firm in their decisions.

Additionally, many firms have encountered difficulties with the move to remote work, with issues ranging from employee productivity, all the way to security breaches and complications with employees using their own devices for confidential tasks. It’s interesting to see that, in spite of these difficulties, remote work is still an attractive option for companies like Twitter and Facebook.

Of course, not every tech company is allowing their employees to take a permanent staycation. Google, Sony, Amazon corporate, and a few others are extending remote work up to 2021, thus allowing employees to continue social distancing practices amidst COVID-19 concerns. These companies have also made it clear that employees will be able to continue working from home into 2021 if necessary, but for now, employees should anticipate returning at some point.

Non-tech companies–and pretty much any company that doesn’t operate largely from behind a computer–are going to continue to run into challenges with balancing remote work and actual productivity, so holding up the standard set by companies such as Twitter and Google isn’t really feasible for them; however, looking at these tech companies’ measures is inspiring, and others should take note–if for no other reason than the fact that employees love remote work options.

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