The weakest link
A highlight of my recent vacation to Costa Rica was a guided nature hike through the jungle of Manuel Antonio National Park. Danny, our guide, was dressed like Indiana Jones and armed with a long-range spotting scope mounted on a tripod. He guided our group of ten “turistas” on a four-hour hike through numerous trails, occasionally stopping to set up his tripod and point out the amazing wildlife, including monkeys, sloths, birds, iguanas, insects, and more.
Overall, the excursion in the jungle was enjoyable, but spoiled by one annoying dynamic in our group – the youngest couple in the group was lagging behind at every stop. Almost every time we restarted our journey down the trail after a stop, Danny would realize that he was two turistas short in his group. He’d then have to go back to the last spot and wrangle up the stragglers.
The young couple was typically taking pictures, or exploring side paths, while the rest of the group was waiting impatiently on the trail. The tour of the national park took longer than planned and we ultimately got caught in an afternoon storm while leaving the park. I was soaking wet when we arrived at the bus, and I wondered if our group would have avoided the storm if our laggards had kept up with the tour group throughout the morning.
In organizations I coach, it’s not uncommon to see similar situations: The team can only move as fast as the slowest or weakest link.
The drag on your organization could be a team member, a manager, an entire department, an equipment or a process.
The key to a fast-growth organization is to constantly identify what’s holding you back and create a plan to fix it. A quarterly planning meeting is an ideal place to address constraints slowing down your company.
Based on my coaching experience, here are the three most common issues that slow down organizations:
1. Ineffective internal communications
The number one issue restricting many organizations is poor internal communications. The problem can manifest itself in many ways, but it almost always starts at the top.
If the leadership team is incapable of communicating a clear vision on a consistent basis, it is impossible for the team to follow. Once the leadership team has a clear and consistent vision, the next communication breakdown typically has a regular rhythm for communicating amongst the team.
Organizations need a daily huddle that allows every team member a single channel to participate in sharing relevant updates about clients, obstacles, and accomplishments.
Another example of poor communications is when teams are incapable of participating in constructive debates, typically due to a lack of trust or a misunderstanding of individuals’ communication styles.
2. Disengaged team members
According to a recent survey by Gallup, only 13 percent of people working at companies today have any strong emotional commitment to work at their company. Some of these other 87% of team members are not just disengaged – they’re actively destroying the company from the inside.
The first way to address this problem is to have a structured and stringent hiring process, like TopGrading, to ensure that you only hire team members that fit your culture.
And second, your leadership team and managers must actively build a culture of accountability. Team members that regularly fail to meet their commitments must be trained or removed. I always remind my clients that the biggest thing holding back your top team members, the “A-players,” is the disengaged employees.
3. Poorly documented systems and processes
Early in my entrepreneurial journey I had the delusional belief that I could just hire good people, pay them well, and they would know what to do without any oversight or management.
And while you might get lucky every now again with hiring a unicorn, it’s not a scalable approach to building a high-performing team.
All organizations should identify their key processes and systems, document them thoroughly, and then consistently refine and improve them.
A related challenge is a company that’s not committed to continuous learning and development. The world and technology are rapidly changing, so don’t assume that the systems and processes that work today will be competitive tomorrow. As Edward Hess documented in his great book, “Learn or Die: Using Science to Build a Leading-Edge Learning Organization,” to survive in today’s world a company must become a high-performance learning organization.
If your company’s journey to the next destination is taking longer than expected, ask yourself, “What or who is slowing us down?”
Plastic bags are making a comeback, thanks to COVID-19
(BUSINESS NEWS) Plastic bags are back, whether you like it or not – at least for now.
Single use plastic bags are rising like a phoenix from the ashes of illegality all over the country, from California to New York. Reusable bags are falling out of favor in an effort to curtail the spread of COVID-19. It’s a logical step: the less something is handled, generally, the safer it is going to be. And porous paper bags are thought to have a higher potential to spread the virus through contact.
It’s worth mentioning that single use plastic bags are considerably more
environmentally efficient to manufacture compared to paper, cloth, and reusable plastic bags. Per unit, they require very little material to make and are easily mass produced. It also goes without saying that they have a very short lifespan, after which they end up sitting in landfills, littering streets, or drifting through oceans.
In the grand scheme of things, it’s hard to deny that single use plastics have the potential to be as dangerous to humans as COVID-19. Coronavirus is a very immediate existential threat to us in the United States, but the scale of the global crises that stem from the irresponsible consumption of cheap disposable goods, also cannot be overstated. The Great Pacific Garbage Patch isn’t going anywhere. (And did you know that it’s just one of many huge garbage patches around the world?)
So… what exactly are we going to do about the comeback of plastic bags? Because to be honest, I used to work in grocery retail, and it is difficult and often unrewarding. So, I wouldn’t exactly love handling potentially contaminated tote bags all day in the midst of a pandemic if I were still a supermarket employee. You couldn’t pay me enough to feel comfortable with that – forget minimum wage!
I used to have a plastic bag stuffed full of other plastic bags sitting in my kitchen, like American nesting dolls, before disposable plastics fell from grace. (I’m sure some of y’all know exactly what I’m talking about.) This bag of bags was never a point of pride. It got really annoying because it just kept growing. There are only so many practical home uses for the standard throw-away plastic shopping bag. Very small trash can liners; holding snarls of unused cables, another thing I accumulate for no reason; extremely low-budget packing material; one could get crafty and somehow weave them into a horrible sweater, I guess.
I don’t miss my bag of bags. I don’t want to have to deal with another. Hey, Silicon Valley? Got any disruptive ideas for this one?
Even if we concede that disposable plastics are a necessary evil in the fight against COVID-19, the fact remains that they stick around long after you’re done with them. That’s true whether you throw them out or not.
I’m not trying to direct blame anywhere. Of course businesses should do their best to keep their customers and staff safe, and if that means using plastic bags, so be it. Without clear guidance from our federal government, every part of society has been fumbling and figuring out how to keep one another healthy with the tools they’ve got at hand. (…Well, almost every part.)
The changes to the state bag bans have been cautious and temporary so far, which is a small relief. But nobody really knows how much longer the pandemic will rage on and necessitate the relaxations.
I won’t pretend that I have a sure solution. All I can really ask is that we all be extra mindful of our usage of these disposable plastic products. Let’s think creatively about what we might otherwise throw away. We must not trade one apocalypse for another.
Scammers are taking advantage of the unemployed
(BUSINESS NEWS) In a country that’s been stricken by higher-than-ever levels of unemployment, scammers have found a unique way to target this vulnerable demographic.
With unemployment rates reaching unprecedented levels in recent months, it’s a fairly safe bet to say that there’s something that many of us currently have in common: we need a job. While these levels are slowly starting to decline, already down to 11.1 percent in June from an all-time high of 14.7 percent in April, the need for steady gainful employment is still great for many Americans. That’s what makes the newest scam making its rounds particularly vile.
There’s a common misconception that people who get scammed largely deserved their misfortune. Whether it’s presumed that they got greedy, they fell for something that was too good to be true, or they were looking for an easy way out, it’s both unfair and unkind to make these snap judgements of victims of scammers. When it comes to scammers, there’s only one party to blame for these wrongful actions — the scammers themselves.
And with literally millions of people looking for a job right now, these scammers have found a new round of susceptible people to target. It’s a fairly well documented fact that scammers have a knack for knowing who will be easy prey, and this latest scam is no different. According to a report from the Better Business Bureau (BBB), scammers have ramped up their efforts to separate desperate job seekers from what’s left of their meager funds.
This scam is nothing new, but it has surged in popularity with the sheer number of people looking for jobs in today’s economy. Dubbed the “employment scam,” it can take on many forms, but the end result remains the same. At the end of the day, if a person is bilked out of their money, then the scammer has won.
What does this scam look like, and how can you safeguard yourself from falling prey to it? Please note that anyone — from all walks of life, no matter your age, your sex, your race, or any other factor — can become a victim of a scam. The only way to protect yourself is to be aware of the scam and recognize the signs of it. If a potential employer asks any of the following of you, then there’s a good chance they’re a scammer:
- You are required to pay the so-called employer for your own training up front.
- You are expected to give up your banking/personal info for a credit check.
- You are overpaid by a fraudulent check and told to wire back the difference.
- You are told that you need to pay for expensive equipment to work from home.
Please note that these scammers can spoof legitimate companies. They may try to pass themselves off as real-deal businesses; they’ve even tried to emulate the BBB itself. And when you refuse to follow through with their demands, they will double down and might even become hostile and aggressive, resorting to threats and cajoling. It’s important to not cave in; once they start bullying you, they know the gig is up.
The BBB also notes that coronavirus has created a “perfect storm” for scammers, but there are a few things you can do to protect yourself. They advise that you avoid social isolation, as that can make you more vulnerable to scammers. When in doubt, seek out a friend’s feedback. Sometimes a reality check can make all the difference in whether or not you become a mark. Do a little bit of digging online before you accept an “offer” or share personal information. And finally, be prudent. No matter how many warnings the BBB puts out each year about scams, the only person who can really protect you from getting scammed is just one person…yourself.
American Express’ cash back program helps members support small businesses
(BUSINESS NEWS) Between now and September 20th, AMEX is providing $50 in credits to their cardholders to support local businesses.
It’s no secret that coronavirus has been nothing short of devastating for small businesses. Even with the Small Business Administration (SBA) offering financial relief in the form of the Paycheck Protection Program (PPP) and the Economic Injury Disaster Loan (EIDL), many small businesses are still struggling to keep their doors open. So far, the numbers have been astronomical — to the tune of some 100,000 small businesses closing down permanently, according to a report from the National Bureau of Economic Research — and they’re expected to continue to rise as the pandemic drags on.
With that in mind, American Express has come forward with their own disaster relief program of sorts. Between now and the 20th of September, the credit card company will be offering a cash back rewards incentive for their cardholders. The program is fairly simple and straightforward: for every $10 (or more) that you spend at a small business, Amex will give you a $5 statement credit on your account. This can be repeated up to ten times, for a total of $50 in rewards. Not bad, huh? But the question remains: what’s a mere $50 in the grand scheme of things, and will it actually help out small businesses in the long run?
Well, first and foremost, $50 is no small chunk of change. For most of us, it’s a fairly decent perk, especially since it requires us to do what we would have done anyway (shop at local businesses). Whether you feel like getting takeout from your local mom-and-pop restaurant, you’re going to pick up a few groceries for dinner tonight at your corner market, or you need to take Fido in for a checkup at your neighborhood veterinary clinic, these activities all count toward the reward program. You’re literally getting paid for shopping locally. Easy peasy.
And secondly, historic data does prove that these incentives do work. Amex rolled out their first small business reward program back in 2010, called Small Business Saturday®, as a response to the mass consumerism of Black Friday. In 2015, the SBA decided to get in on the fun and joined forces with Amex, sponsoring the program. Even better, a study from 2019 revealed that a whopping $19.6 billion was funneled back into local economies thanks to the initiative. So while “just” $50 may not seem like much, it adds up to impressive numbers when seen from a more macroscopic perspective.
This isn’t the only program that has Amex’s name standing behind it, either. The company is also the driving force behind the Stand for Small program, which unifies larger businesses who are offering their own helping hand to smaller businesses. Whether you’re looking for assistance in managing your expenses, or you’re in need of help in growing your online presence, the Stand for Small program was designed to help make this possible. Large names like Amazon and eBay are included in the ranks that have rallied behind Stand for Small, lending clout to this program.
So what’s a little extra $50? Is it worth it to you? Sure, the intentions of some of these companies may be somewhat less than magnanimous — there’s no arguing that there’s something in it for them, as well — it doesn’t change the fact that in an economy that’s been crippled by COVID-19, they’re actually doing something instead of just sitting there idly and waiting for someone else to take action.
That, at least, has to be worth something. And if you’re wanting to get your hands on a share of the cool fifty bucks courtesy of Amex, they’d like to remind you that you do need to enroll in the rewards program no later than July 26. If you don’t, you may miss out on your opportunity to help keep small businesses afloat (while also enjoying an extra $5 in your pocket here or there), courtesy of American Express.
Will cash still be king after COVID-19?
Google Maps will soon display traffic lights
Plastic bags are making a comeback, thanks to COVID-19
Scammers are taking advantage of the unemployed
PopCom designs smart vending machines to automate regulated products
HEROES Act could increase unemployment stimulus benefits, add return to work bonus
A closer look at the HEROES act, and who stands to benefit the most
The White House pushes for $450 per week return to work bonus
Managing bipolar disorder and what I wish my employers understood
The Apple Watch isn’t just a way to ignore calls, it could save your life
Anti-surveillance mask – creepy, ingenious, or potentially illegal?
Amy’s Ice Cream founder on Austin’s business risks and rewards #WhyAustin
Turns out a lot of people are in between introverted and extroverted
P. Terry’s founder on the booming economy in Austin #WhyAustin
Ladies and gentlemen, the U.S. National Anthem
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