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Opinion Editorials

Interviews shouldn’t include ‘how did you improve yourself?’ during or after COVID

(EDITORIAL) Emotional Intelligence will be even more needed in recruiting talent and Interviews shouldn’t look the same as they did pre-COVID.

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Question: Remember that last time you dealt with a global pandemic?
Answer: No, because most likely, none of us have.

This is new for many of us. We’ve likely each felt the rollercoaster of emotions or even grief as our ways of lives changed, some were quickly moved to working remotely while others were deemed essential workers and were not able to work from home. It was disheartening for many that no matter what position they were put in, it was with no choice. And then there were the millions of jobs eliminated as well, affecting people’s ability to pay their bills and fulfill their own safety, and even basic needs. Everyone entered survival mode, and it looks the same yet different depending on your unique situation.

All of this comes at a price that seems hard to predict. Moving forward will be different albeit many of us don’t know exactly how yet, and are imagining a wild range of possibilities. Now that the US unemployment is up to 14.7%, there will also be many people job searching and finding themselves in interviews answering the typical “Tell me about yourself”, or “Tell me about a time when…” Most likely many candidates will be able to tell you about their previous work experiences, but here’s what we ask of future employers:

  1. Be more understanding (less judgmental or pushy) if you see folks looking to switch careers, or you see Small Business Owners applying for your open position. This may have been an opportunity for them to explore another avenue, or it may have been forced if their previous type of position (or business) is no longer available. Of course, you can ask them why they are interested in the position, but try not to look down your brow if they seem to be an unlikely or unexpected candidate.
  2. Do not ask what this candidate did to be productive during the quarantine. Just surviving may have been enough. If they did take up a new hobby, learn a new coding language, write a book, or start a new work out program, I’m going to guess it will come out in conversation. If they literally had to utilize the majority of their energy for coping skills, that should be enough. Don’t believe all the sourdough starters you saw on Instagram (and why has banana bread been so popular?)
  3. Try to avoid some of the ridiculous questions that tell you nothing about their skill set. We get it, interviews can be boring so you thought it might be fun to ask the interviewee for their favorite joke such as “What 5 items would they want on a deserted island?” or “What fruit they would be in a smoothie?” This has been an extremely traumatic situation for many. The goofy questions are not really applicable, and will only lead to additional stress after they leave thinking over if they “got the answer right”.
  4. Please do your best to really utilize this time to hire with diversity and inclusion in mind. Do not dismiss someone because they have several years of experience in another sector or because they didn’t attend the Ivy League school. If they applied, chances are they do have an interest in your company, so exploring how they can be a great fit, bring in a refreshing perspective, and may be a better option than hiring something that exactly matches the job description (which may be hard to find anyway) is a smart idea. Please be open to a variety of ages, races, and sexes.

Interviews in general can conjure up lots of negative feelings, anxiety, and stress. Most people don’t like the stress of interviews but yet they have accepted that this is part of the job search process. There will be even more people out there looking again, and likely not because they want to. The mental toll this is taking should be handled with care. As this Ask a Manager article beautifully states:

“If someone is teaching themselves a new language or building their coding skills during the pandemic, that’s great. But to present it as an expectation during a time when millions of people are struggling to keep their homes, feed their families, and stay alive — to imply people might be less worthy of employment if they needed to focus on their finances and their safety during a f’ing global crisis — no. No. Something has gone very wrong in anyone who believes that.”

The companies with openings may have an advantage with many available and interested candidates but they also have a huge responsibility to not take this lightly; don’t waste people’s time, and don’t ask really INSENSITIVE questions. If you need help reviewing your questions or interview processes, it may be great to assign someone to review Emotional Intelligence tips and see if they can incorporate that in to what you normally do.

Emotional Intelligence is touted as the most required skill of the future (that may have been pre-pandemic), which is, “the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically.” This means really reading the room and not putting candidates in an awkward position, or placing unrealistic expectations on them. Oh, and please have a little grace with those virtual interviews – that is also new to some people, so maybe cut them some slack if the nerves have really kicked in.

Erin Wike is a Career Coach & Lecturer at The University of Texas at Austin and owner of Cafe Con Resume. Erin is fueled by dark roast coffee with cream AND sugar, her loving husband, daughter, and two rescue dogs. She is the Co-Founder of Small Business Friends ATX to help fellow entrepreneurs + hosts events for people to live a Life of Yes with Mac & Cheese Productions.

Opinion Editorials

Women-owned businesses make up 42% of all businesses – heck yeah!

(EDITORIAL) Women-owned businesses make a huge impact on the U.S economy. They make up 42% of all businesses, outpace the national growth rate by 50%, and hire billions of workers.

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Women entrepreneurs make history in the U.S as female-owned businesses represent 42% of all businesses, while continuing to increase at DOUBLE the national growth rate!

Women are running the world, and we are here for it! The 2019 American Express State of Women-Owned Businesses Report, states 13 million women are now self-employed entrepreneurs. From 2014 to 2019, women-owned businesses grew 21%. Think that’s impressive? Well, businesses owned by women of color grew 43% within the same timeframe, with a growth rate of 50%, and currently account for 50% of all women-owned businesses! Way to go! What this also means is that women employ over 2.4 million workers who together generate $422.5 billion in revenue.

What can we learn from these women that’ll help you achieve success in your businesses?

  1. Get informed: In a male-dominated business industry, women are often at a disadvantage and face multiple biases. So, know your stuff; study, research, and when you think you know it all…dig deeper!
  2. Stay hungry: Remember why you started this journey. Write down notes and reminders, goals, and inspirations, hang them up and keep them close.
  3. Ask for advice: Life is not meant to go through alone, so ask questions. Find a mentor and talk to people who have walked a similar path. Learning from them will only benefit your business.

Many of these women found ways to use their passion to drive their business. It may not be exactly what they thought it would be when they started out, but is it ever? Everyone has to start off small and rejection is part of the process. In fact, stories of rejection often serve as inspiration and encouragement to soon-to-be self starters.

Did you know J.K Rowling’s “Harry Potter” book was turned down TWELVE times? Seven books later with over 400 million copies sold, the Harry Potter brand is currently valued at over 15 billion. While you might not become a wizard-writing fantasy legend like J.K Rowling, you sure as heck can be successful. So go for it, and chase your dreams.

If you want to support women-owned businesses, start by scrolling through Facebook or doing some research to find women-owned businesses in your community. Then, support by buying or helping to promote their products. Small businesses, especially women-owned, black women-owned, and women of color-owned, are disproportionally affected by the current economic crisis ignited by a health pandemic. So if you can, shop small and support local. And remember, there’s a girl (or more) doing a happy dance when you checkout!

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Opinion Editorials

How to increase website engagement

(EDITORIAL) A website is vital to any business, but customer engagement guarantees success. Check out these powerful tips to boost engagement.

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Having a website for your business isn’t enough. If you want to grow your company, you need to maximize this digital asset by increasing user engagement. The question is, where do you begin?

What does healthy website engagement look like?

Launching a website is one of the quintessential first steps in building a business. It’s a new company’s way of saying, “We’ve arrived! See, we’re legit!” But the problem is that very few entrepreneurs and business owners know anything about building websites. So they use a drag-and-drop web builder to throw a few elements together and develop a site in a few hours.

Simply having a website isn’t enough. If it’s only a placeholder for your brand, you’re missing out on an opportunity to reach people and move them from awareness to purchase. You don’t need a website – you need an engaging website.

What is user engagement?

“Put most simply, user engagement is when visitors to your site appreciate your content enough to stick around, absorb, and convert,” web design and UX optimizer Rob Wells writes. “Most importantly, when user engagement is high, you’ll find that your audience becomes more loyal. You’ll notice more return visits and higher conversions, because your website simply works.”

Signs of high user engagement include reading and absorbing content, organic comments on blog posts, social media shares, watching videos, above average time on site, high click-through rates, and low bounce rates. We’ll tell you more about how to achieve these “wins’ in the following section.

5 Tips for Boosting Engagement

Every website developer, marketing guru, and entrepreneur has their own formula for boosting engagement, but there are a few tactics that everyone can agree on. If you want to see immediate results, start by doing the following:

    1. Make it About Your Target Audience: Too many businesses make the mistake of shaping their marketing messages around themselves. They mistakenly assume that customers care about them, when the truth of the matter is that customers only care about themselves.If you want to boost engagement on your website, start by transforming your messaging. Make it about your audience. Make the customer the hero of their own story. You’re just there to guide them along and point to solutions (products and services) that may help them get from where they are now to where they want to be.
    2. Tell Stories: Cut out the sterile corporate lingo and breathe a little life into your copy. Mission statements are lame. Tell stories!The Ward & Barnes, P.A. website is a perfect example of how storytelling can cause engagement to soar. They actually include client stories, testimonials, and quotes on their homepage. This helps visitors connect with the brand and immediately establish a feeling of trust and goodwill.
    3. Eliminate Distractions: “According to research by Google, people judge websites as beautiful or not within 1/50th to 1/20th of a second,” Website Magazine notes. “Perhaps even more interesting is the fact that visually complex websites are consistently rated as less beautiful than simpler sites.”Stop with the complex websites and sophisticated designs. You’re not a web design company – there’s no need for all of these bells and whistles! Eliminate distractions and simplify every page to one specific focal point. Anything more means you’re actually competing against yourself.
    4. Empower Your CTAs: Every page on your website should have a call-to-action (CTA). And when creating these CTAs, always ask yourself one simple question: “Why would anyone click this?”If you’re asking for an email address or sale without providing clear and direct value in return, you’re missing the point. You have to compel people to follow through.One of the best ways to empower your CTAs is to offer something in return – like a free eBook, a discount code, or a product sample. When there’s an enticing reward, people will be much more likely to follow through.
    5. Go Visual: The brain processes visuals much faster than text. Use this to your advantage by integrating visual content into your website. This means video, graphics, and original images. Skip the stock photos! However, don’t overdo it. Remember to keep it simple and avoid unnecessary distractions. Quality over quantity works every time.

Turn your website into a lead generating asset

Transform your website from a branded placeholder into a powerful, lead generating asset that procures leads, and converts them from curious visitors into profitable lifelong customers. This process can take time, but you have to begin somewhere. Start by leveraging the tips in this article and analyzing the data. Based on the numbers, you can optimize, iterate, and improve over time.

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Opinion Editorials

Idea: Color-coded face masks as the new social contract to combat COVID-19

(BUSINESS NEWS) Americans must come together on a new social contract if we have any hope of permanently reopening the economy and saving lives.

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social contract: color coded wristbands covid-19

A church in Texas used a stoplight color-coded wristlet system to help churchgoers navigate the new social awkwardness of closeness. Those with green bands are comfortable with contact including high fives, yellow bands indicate someone who wants to talk but not touch, and red is for someone interested in keeping their distance altogether.

In pre-pandemic America, basic social cues were sufficient to communicate these feelings, and most violations of them were annoying but not harmful. We now live in a world where daily banalities like grocery shopping and shaking hands with a new acquaintance are now potentially dangerous – for you and those you care about.

So what is the way forward?

Humans are social beings, and much of our survival is reliant on our relationships to, and interactions with, other humans. A way forward is critical. But our brains are trained to find and read faces in an instant to assess emotion and whether that emotion indicates a presence of a threat.

Not only has this pandemic challenged our innate notions of community and safety, the scientifically healthy way forward is to cover most of our faces, which is staggeringly counter to our understanding of a threat. It is now impossible to tell whether a sunglassed-masked stranger walking into a restaurant is a robber or just a person who was walking in the sun.

But because we are humans with large brains, we are able to adapt. We are inherently compassionate and able to emotionally understand fear in others and ourselves. We are able to understand both science and social grace. In this case, the science is straightforward but the social grace is not.

Governor Abbott of Texas announced the second closure of bars and reduction of capacity in restaurants last Friday in response to the dramatic increase in coronavirus cases statewide. During the press conference he said: “Every Texan has a responsibility to themselves and their loved ones to wear a mask, wash their hands, stay six feet apart from others in public, and stay home if they can.”

It is this shared responsibility that we must first embrace before any meaningful reopening can proceed.

We must accept that for the indefinite future, we have a new normal. We have to adapt to these new social codes in order to protect ourselves and our neighbors. Color-coded bracelets, masks, hats, choose your accessory – this could be a way forward.

First, we must agree these measures are necessary. And we shouldn’t take them because a politician told us to or told us not to – many people feel that our government has failed to provide us with coherent guidance and leadership considering a broad social contract.

We should adapt them because if you are not free, I am not free. We can do this together.

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