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Opinion Editorials

How does Move win by losing a top realtor.com exec?

(Editorial) Move, Inc. has lost two top executives, and most are calling this a win for their competitors, but perhaps this is their chance to get ahead again.

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errol samuelson

errol samuelson

Errol Samuelson joins the Zillow team

This afternoon, Zillow announced that former president of realtor.com and Chief Strategy Officer at Move, Inc. will be their new Chief Industry Development Officer to direct the company’s relations with the industry. This comes on the heels of Trulia announcing that John Whitney, the VP of ListHub (a Move company) to shore up their listing accuracy.

“I’m excited about joining Zillow because I believe the company is leading the real estate industry in innovation and serving consumer needs. Equally important, I believe the entire management team truly understands the essential role real estate professionals play, is committed to their success, and wants to create deeper, mutually beneficial partnerships with the industry,” said Samuelson. “We’re in the midst of an exciting era in real estate, and I look forward to working with Zillow and the real estate industry to ensure that Zillow is the absolute best partner it can be. My first priority will be to listen, and incorporate the industry’s feedback to evolve Zillow’s technology and partnership programs.”

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“We’re thrilled for Errol to join the Zillow family. We’ve long admired Errol for his leadership as well as his perspective and approach in advocating on behalf of the real estate industry to embrace and leverage evolving technology and times,” said Rascoff. “We place tremendous value on fostering great partnerships and building innovative products that support our industry partners, and Errol is the right person to lead this new role.”

Samuelson served as president of REALTOR.com® since February 2007 and was appointed Chief Strategy Officer of Move, Inc. in April 2013. Real estate trade publication Inman News named Samuelson among the 100 Most Influential Real Estate Leaders each of the years 2007 through 2013. He joined Move, Inc. in 2003, previously serving as president of Move subsidiary, Top Producer Systems. Prior to Move, he was director of real estate, mortgage banking, and law enforcement verticals at GTE Enterprise Solutions, and previously was director of sales, marketing and product management at MPR Teltech. Samuelson holds a bachelor’s in electronics engineering from Simon Fraser University.

How exactly is this a win for realtor.com?

Losing Samuelson to Zillow and Whitney to Trulia is being praised as wins for realtor.com competitors, but this could actually be a huge win if realtor.com takes advantage of the opportunity to bring in new blood. They’re headquartered in Silicon Valley and could tap into some of the top tech talent in the world. They’ve struggled to innovate, and it is unclear whether that is because of their hands being more tied than their competitors, their strategy, or their customers rejecting innovation (or a combination of all three).

Realtor.com has the chance to revitalize their entire company, and shedding the weight may end up boosting their stock prices, if they don’t take for granted that this is a huge opportunity. Maybe they’ll bring in some top talent from Facebook, Twitter, Square, or even YCombinator. The world is their oyster now that they have this chance to innovate and help bring their constituency into the 21st century to catch up with their internal ideas. Maybe this time, they’ll have someone in that role that can roll out products without offending most of the industry. For the sake of members of the National Association of Realtors, we sure hope so.

UPDATE 1: Move, Inc. has now announced that Curt Beardsley has been promoted to replace Samuelson.

UPDATE 2: Beardsley has followed in Samuelson’s footsteps, leaving days after publication of this story.

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12 Comments

12 Comments

  1. Sam DeBord, SeattleHome.com

    March 5, 2014 at 6:22 pm

    I appreciate that you sugar-coated this massive pill I’m trying to swallow. I hope you’re right. 😉

  2. Awesome news

    March 5, 2014 at 8:22 pm

    Good for realtor.com, Sammy was worthless, brought no value or influence from MOVE to the industry. Was lousy at communicating with members what ‘ideas’ he did have ‘sometimes’, and this is the right move for MOVE. Anyone else leaving move? Let us know, I bet you’re dead weight too. Snakes.

    What a joke – “I’m excited about joining Zillow because I believe the company is leading the real estate industry in innovation and serving consumer needs. Equally important, I believe the entire management team truly understands the essential role real estate professionals play, is committed to their success, and wants to create deeper, mutually beneficial partnerships with the industry,” said Samuelson. “We’re in the midst of an exciting era in real estate, and I look forward to working with Zillow and the real estate industry to ensure that Zillow is the absolute best partner it can be. My first priority will be to listen, and incorporate the industry’s feedback to evolve Zillow’s technology and partnership programs.”

    He wouldn’t know a new era if it rose like the sun from his ass. Good luck Zillow.

  3. Tammy Wiggins

    March 6, 2014 at 7:58 am

    I hope this does finally lead to new and exciting changes for Realtor.com. NAR should be leading the way in the technology it offers it’s members and protecting the interests of industry.

  4. Some Person

    March 7, 2014 at 5:24 pm

    Good move for Errol. There’s no question about that. What does this mean for Zillow and RealtorDOTcom? Who knows. We do know that Errol was not part of any team at Move and didn’t play well with others there. Is that because he wanted to do things that Move lacked the talent and vision to support or did he lack a real vision to be supported? Again, your guess is as good as mine. And I wouldn’t surprised if this was a mutual separation despite what Mr. Berkowitz’s statement echos. What does this mean for the dysfunctional world at Move, Inc? Probably nothing. Does it matter that your broken down car in the side yard just lost a wheel? Move and RealtorDOTcom came into the game with the upper hand and was much like AT&T in the wireless carrier world only to give it all away and become the Sprint or Blackberry of online real estate. Perhaps it’s time to rent a u-haul and fire sale whats left to a company that knows how to execute before you squander what remains.

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Opinion Editorials

7 ways to carve out me time while working from home

(OPINION / EDITORIAL) It can be easy to forget about self-care when you’re working from home, but it’s critical for your mental health, and your work quality.

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Woman in hijab sitting on couch, working from home on a laptop

We are all familiar with the syndrome, getting caught up in work, chores, and taking care of others, and neglecting to take care of ourselves in the meantime. This has always been the case, but now, with more people working from home and a seemingly endless lineup of chores, thanks to the pandemic. There is simply so much to do.

The line is thinly drawn between personal and professional time already, with emails, cell phones, and devices relentlessly reaching out around the clock, pulling at us like zombie arms reaching up from the grave. Working from home makes this tendency to always be “on” worse, as living and working take place in such close proximity. We have to turn it off, though.

Our brains and bodies need down time, me-time, self-care. Carving out this time is one of the kindest and most important things you can do for yourself. If we can begin to honor ourselves like this, the outcome with not only our mental and physical health, but also our productivity at work, will be beneficial. When we make the time to do things we love, our body untenses, our mind’s gears slow down that constant grinding. Burnout behooves nobody.

Our work will also benefit. Healthier, happier, more well rested, and well treated minds and bodies can work wonders! Our immune systems also need this, and we need our immune systems to be at their peak performance this intense season.

I wanted to write this article, because I have such a struggle with this in my own life. I need to print it out and put it in my workspace. Last week, I posted something on my social media pages that so many people shared. It is clear we all need these reminders, so I am paying it forward here. The graphic was a quote from Devyn W.

“If you are reading this, release your shoulders away from your ears, unclench your jaw, and drop your tongue from the roof of your mouth.”

There now, isn’t that remarkable? It is a great first step. Let go of the tension in your body, and check out these ways to make yourself some healing me-time.

  1. Set aside strict no-work times. This could be any time of day, but set the times and adhere to them strictly. This may look like taking a full hour for lunch, not checking email after a certain hour, or committing to spending that time outdoors, reading, exercising, or enjoying the company of your loved ones. Make this a daily routine, because we need these boundaries. Every. Single. Day.
  2. Remember not to apologize to anyone for taking this me-time. Mentally and physically you need this, and everyone will be better off if you do. It is nothing to apologize for! Building these work-free hours into your daily schedule will feel more normal as time goes on. This giving of time and space to your joy, health, and even basic human needs is what should be the norm, not the other way around.
  3. Give yourself a device-free hour or two every day, especially before bedtime. The pinging, dinging, and blinging keeps us on edge. Restful sleep is one of the wonderful ways our bodies and brains heal, and putting devices away before bedtime is one of the quick tips for getting better sleep.
  4. Of course, make time for the things you absolutely love. If this is a hot bath, getting a massage, reading books, working out, cooking or eating an extravagant meal, or talking and laughing with a loved one, you have to find a way to get this serotonin boost!
  5. Use the sunshine shortcut. It isn’t a cure-all, but sunlight and Vitamin D are mood boosters. At least when it’s not 107 degrees, like in a Texas summer. But as a general rule, taking in at least a good 10-15 minutes of that sweet, sweet Vitamin D provided by the sun is good for us.
  6. Spend time with animals! Walk your dog, shake that feathery thing at your cat, or snuggle either one. Whatever animals make you smile, spend time with them. If you don’t have pets of your own, you could volunteer to walk them at a local shelter or even watch a cute animal video online. They are shown to reduce stress. Best case scenario is in person if you are able, but thankfully the internet is bursting with adorable animal videos, as a backup.
  7. Give in to a bit of planning or daydreaming about a big future trip. Spending time looking at all the places you will go in the future and even plotting out an itinerary are usually excellent mood-boosters. It’s a bit different in 2020, as most of us aren’t sure when we will be able to go, but even deciding where you want to go when we are free to travel again can put a positive spin on things.

I hope we can all improve our lives while working from home by making time for regenerating, healing, and having fun! Gotta run—the sun is out, and my dog is begging for a walk.

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Opinion Editorials

Why robots freak us out, and what it means for the future of AI

(OPINION / EDITORIAL) Robots and humans have a long way to go before the social divide disappears, but research is giving us insight on how to cross the uncanny valley.

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Close of R2D2 toy, an example of robots that we root for, but why?

We hate robots. Ok, wait, back up. We at least think they are more evil than good. Try it yourself – “are robots” in Google nets you evil before good. Megatron has higher SEO than Optimus Prime, and it’s not just because he’s so much cooler. It cuz he evil, cuz. It do be like that.

It’s not even a compliment to call someone robotic; society connotes this to emotionless preprogrammed shells of hideous nothing, empty clankbags that walk and talk and not much else. So, me at a party. Or if you’re a nerd, you’re a robot. (Me at a party once again.)

Let’s start by assuming robots as human-like bipedal machines that are designed with some amount of artificial intelligence, generally designed to fulfill a job to free up humanity from drudgery. All sounds good so far. So why do they creep us out?

There’s a litany of reasons why, best summed up with the concept of the uncanny valley, first coined by roboticist Masahiro Mori (Wow he’s still alive! The robots have not yet won) in 1970. Essentially, we know what a human is and how it looks and behaves against the greater backdrop of life and physics. When this is translated to a synthetic being, we are ok with making a robot look and act like us to a point, where we then notice all the irregularities and differences.

Most of these are minor – unnaturally smooth or rigid movements, light not scattering properly on a surface, eyes that don’t sync up quite right when they blink, and several other tiny details. Lots of theories take over at this point about why this creeps us out. But a blanket way to think about it is that our expectation doesn’t match what we are seeing; the reality we’re presented with is off just enough and this makes us uncomfortable .

Ever stream a show and the audio is a half second off? Makes you really annoyed. Magnify that feeling by a thousand and you’re smack in the middle of the uncanny valley. It’s that unnerving. One possible term for this is abjection, which is what happens the moment before we begin to fear something. Our minds – sensing incompatibility with robots – know this is something else, something other , and faced with no way to categorize this, we crash.

This is why they make good villains in movies – something we don’t understand and given free will and autonomy, potentially imbued with the bias of a creator or capable of forming terrifying conclusions all on its own (humans are a virus). But they also make good heroes, especially if they are cute or funny. Who doesn’t love C3PO? That surprise that they are good delights us. Build in enough appeal to a robot, and we root for them and feel empathy when they are faced with hardships. Do robots dream of electric sheep? Do robots have binary souls? Bits and zeros and ones?

Professor Jaime Banks (Texas Tech University’s College of Media & Communication) spends a lot of time thinking about how we perceive robots. It’s a complex and multifaceted topic that covers anthropomorphism, artificial intelligence, robot roles within society, trust, inherently measuring virtue versus evil, preconceived notions from entertainment, and numerous topics that cover human-robot interactions.

The world is approaching a future where robots may become commonplace; there are already robot bears in Japan working in the healthcare field. Dressing them up with cute faces and smiles may help, but one jerky movement later and we’ve dropped all suspension.

At some point, we have to make peace with the idea that they will be all over the place. Skynet, GLaDOS in Portal, the trope of your evil twin being a robot that your significant will have to shoot in the middle of your fight, that episode of Futurama where everything was a robot and they rose up against their human masters with wargod washing machines and killer greeting cards, the other Futurama episode where they go to a planet full of human hating murderous robots… We’ve all got some good reasons to fear robots and their coded minds.

But as technology advances, it makes sense to have robots take over menial tasks, perform duties for the needy and sick, and otherwise benefit humanity at large. And so the question we face is how to build that relationship now to help us in the future.

There’s a fine line between making them too humanlike versus too mechanical. Pixar solved the issue of unnerving humanoids in their movies by designing them stylistically – we know they are human and accept that the figure would look odd in real life. We can do the same with robots – enough familiarity to develop an appeal, but not enough to erase the divide between humanity and robot. It may just be a question of time and new generations growing up with robots becoming fixtures of everyday life. I’m down for cyborgs too.

Fearing them might not even be bad, as Banks points out: “…a certain amount of fear can be a useful thing. Fear can make us think critically and carefully and be thoughtful about our interactions, and that would likely help us productively engage a world where robots are key players.”

Also, check out Robot Carnival if you get the chance – specifically the Presence episode of the anthology.

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Opinion Editorials

4 simple tips to ease friction with your boss while working remotely

(OPINION / EDITORIAL) Find it challenging to get along with your boss while working from home? Here are a few things you can try to ease the tension.

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Woman stressed over laptop in remote work.

Most people probably feel like their relationship with their boss is fine. If you’re encountering friction with your boss for any reason, though, remote work will often exacerbate it—this is one instance where distance doesn’t necessarily make the heart grow fonder. Here are a few ways to remove some of that friction without adding to your boss’ overflowing plate.

According to CNN, determining the problem that exists between you and your boss should be your first step. There’s one caveat to consider, however: Your boss’ boundaries. Problem-solving on your own time is fine, but demanding more of your boss’ time—especially when you’re supposed to be working—may compound the issue.

An easy way around this is a low-impact communique—e.g., an email—sent at the beginning or end of the workday. Since that’s a more passive communication style that takes only a minute or two out of your day, it’s less likely to frustrate your boss further.

If ironing out the issue isn’t your prerogative for now, examining your boss’ parameters for success is another place to start. Does your boss prefer to receive multiple updates throughout the day, or do they want one summative report each morning? Do you respect your boss’ preferred communication styles? These are important questions to ask during remote work. If you find yourself reaching out more than necessary, for example, it may be time to cut back.

It can also be difficult to satiate your boss if you don’t know their expectations. If you’re able to speak to them about the expectations regarding a project or task, do it; clarifying the parameters around your work will always help both of you. It is worth noting that some supervisors may expect that you know your way around some types of responsibilities, though, so err on the side of complementing that knowledge rather than asking for comprehensive instructions.

Finally, keep in mind that some bosses simply don’t communicate the same way you do. I’ve personally been blessed with a bevy of nurturing, enthusiastic supervisors, but we’ve all had superiors who refuse to acknowledge our successes and instead focus on our failures. That can be a really tough mentality to work with during remote periods, but knowing that they have a specific communication style that hampers their sociability can help dampen the effects.

As always, communication is key—even if that means doing it a little bit less than you’d like.

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