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19 inspirational quotes on the art of negotiation

Professionals with negotiation skills are becoming more rare in the era of kumbaya social media sharing, but being sharp and fair is still necessary in getting deals done.

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The art of negotiation

One major part of a successful business is negotiation. As such, the art of negotiating is an essential skill of the modern business pro. But negotiating isn’t always so easy, as it is generally a trait that has to be developed rather than an inherited trait. Whether you are about to meet at the negotiation table or you just want to be prepared for future events, here are 19 inspirational quotes all about professional negotiation.

Taking things personally

“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” – Brian Koslow

A simple assumption

“Negotiation in the classic diplomatic sense assumes parties more anxious to agree than to disagree.” – Dean Acheson

Just the facts, ma’am

“The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.” – Howard Baker

Count to ten

“This is a classic negotiation technique. It’s a gentle, soft indication of your disapproval and a great way to keep negotiating. Count to 10. By then, the other person usually will start talking and may very well make a higher offer.” – Bill Coleman

JFK’s wisdom

“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy

Pre-negotiations

“Don’t bargain yourself down before you get to the table.” – Carol Frohlinger

Secret of a diplomat

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of a diplomat.” – Robert Estabrook

Making money

“You must never try to make all the money that’s in a deal. Let the other fellow make some money too, because if you have a reputation for always making all the money, you won’t have many deals.” – J. Paul Getty

Meet me half way

“The most important trip you may take in life is meeting people half way.” – Henry Boyle

Flexibility

“The worst thing you can say is ‘I want $X for this job,’ leaving no opening for negotiation by the other side. Better language is ‘I hope to earn between $X and $X.’ That gives the other party more flexibility.” – Bill Coleman

Word of warning

“If you come to a negotiation table saying you have the final truth, that you know nothing but the truth and that is final, you will get nothing.” – Harri Holkeri

Skinning cats

“If you are planning on doing business with someone again, don’t be too tough in the negotiations. If you’re going to skin a cat, don’t keep it as a house cat.” – Marvin Levin

The power of silence

“Never forget the power of silence, that massively disconcerting pause which goes on and on and may last induce an opponent to babble and backtrack nervously.” – Lance Morrow

Dangerous words

“The single and most dangerous word to be spoken in business is no. The second most dangerous word is yes. It is possible to avoid saying either.” – Lois Wyse

Freud and Holmes

“A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.” – Victor Kiam

Diplomacy

“Diplomacy is the art of letting someone else have your way.” – Sir David Frost

Anger in negotiations

“Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.” – Mark McCormack

Knowing who will win

“It’s a well-known proposition that you know who’s going to win a negotiation; it’s he who pauses the longest.” – Robert Court

Top tactic

“Place a higher priority on discovering what a win looks like for the other person.” – Harvey Robbins

Negotiation is about knowing what you want, going after it, and respecting the other person in the process. Remember that the whole point of negotiating is compromise. This means that you need to look out for yourself, but also be willing to budge in order to satisfy both parties. As mentioned in some of the quotes above, negotiating is to build professional relationships rather than burning bridges on your way out of the conference room.

The American Genius Staff Writer: Charlene Jimenez earned her Master's Degree in Arts and Culture with a Creative Writing concentration from the University of Denver after earning her Bachelor's Degree in English from Brigham Young University in Idaho. Jimenez's column is dedicated to business and technology tips, trends and best practices for entrepreneurs and small business professionals.

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3 Comments

3 Comments

  1. Joe Spake

    February 7, 2012 at 9:50 am

    We all need some inspiration now and then. For me,negotiation seems to always go more smoothly with a Win-Win approach. Thanks, Charlene, for providing these powerful one-liners.

  2. Pingback: #WednesdayWisdom: 10 Negotiation Quotes to Inspire You to Ask for More

  3. Pingback: 10 Salary Negotiation Quotes That Will Inspire You to Ask for a Raise

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The top 10 startup cities in America

(ENTREPRENEUR NEWS) If you’re thinking about launching a startup anytime soon you may want to check out this list on the top 10 cities for startups.

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The digital revolution is in full swing, and some cities are setting themselves up to capitalize upon these innovations by supporting startups.

In order to “better understand the U.S. cities driving the digital revolution,” several groups have come together to rank which cities are making the most of the tech startup boom.

The U.S. Chamber of Commerce, 1776, the U.S. Chamber Technology Engagement Center, and FreeEnterprise.com have teamed up to publish a report called Innovation That Matters (ITM).

The report analyzes and ranks U.S. cities on such factors as startup capital, the connectivity of startups, startup culture, the availability of worker talent and specialization, and more. Data was taken from surveys of entrepreneurs and businesspeople, startups, and leaders in public and private sectors.

J.D. Harrison, senior director of strategic communications at the U.S. Chamber of Commerce says that the “digital revolution has the potential to make winners of some cities and leave others behind.”

The study aims to find out which cities “embrace this shift to a digital economy and actively support technology startups,” arguing that these cities “will be the best positioned to unleash the power of high-impact innovation and cultivate vibrant, thriving communities.”

The top ten ranking cities are as follows:

10) Portland, Oregon because every city needs a nickname, has been dubbed the Silicon Forest, referencing its leadership in green tech.

9) New York City, New York. The largest tech hub on the east coast.

8) Seattle, Washington. Home to Amazon.com and several other tech firms, with Microsoft’s headquarters in nearby Redmond.

7) Dallas, Texas. Dtown moved up significantly by increasing startup connectivity and tapping into a large, diverse workforce.

6) Atlanta, Georgia. The “most improved” city on the ITM list, moving up 15 places to number six due to a surge in financial, educational, and health tech industries.

5) Austin,Texas. Home of The American Genius, Austin has become a “haven for tech-savvy millennials seeking good-paying job opportunities.” Besides hosting many tech startups, Austin still has a relatively affordable cost of living.

4) San Diego, California. San Diego is full of cybersecurity, Big Data, robotics, and software startups.

3)Philadelphia, Pennsylvania. Also known as Philicon Alley, moved up from number eight by deregulating and becoming more business-friendly.

2) San Francisco Bay Area. The Bay also ranked number two last year. The seaside neighbor to the Silicon Valley has been doing a great job attracting seed funding these days.

1) Boston, Massachusetts. This is the second year in a row that Boston has topped this list, due to its large number of startups and robust entrepreneur population.

How does your city rank?

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Business Entrepreneur

Customer surveys tell more than just satisfaction

(ENTREPRENEUR NEWS) While they can be annoying for the consumer and cost time for the company, customer feedback surveys are crucial to your business.

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While Richard Dawson, Louie Anderson, and Steve Harvey may not be able to personally help you with customer service, what they have in common can. Surveys, and personalized follow-up attention in general, help clients and consumers know that they mean something to your business.

For the sake of this article (and the fast-paced, technological world we live in) I am going to be speaking about surveys. However, I want to share this anecdote first.

I used to work front desk at a salon and part of my job was to follow up with new guests about a week after their appointment.

Now, most of the time, my calls went to voicemail, which were never returned; but every once in awhile a human answered.

After going through the spiel of why I was calling, I could almost always sense a sound of surprise from the other line before the person answered my question. One conversation in particular left me realizing how important this seemingly useless task was.

I called an older woman and asked her about a recent appointment she had at the salon. She thanked me for calling and then went into detail about how great the appointment was and how much getting her hair done meant to her.

Before we hung up she said, “thank you again for calling. A salon has never done this before.” It then hit me like a ton of bricks just how significant something as small as a callback is.

If you have the time, definitely make those callbacks to clients as it could be very meaningful. However, it’s understandable that most of us may not have the time in our schedule for personalized phone calls.

So if that’s the case, don’t forget about surveys. I know most of them will either go to spam or go unanswered, but the mere fact that you’re sending it out shows clients and customers that you care about their business.

And, for those surveys that do receive responses, it can be extremely beneficial for your company as you can get insight into what works and what doesn’t. There’s really no disadvantage to this tactic, so remember to make time for that follow up with existing clients rather than just focusing on getting new ones.

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Business Entrepreneur

Entrepreneur blunders to bypass

(ENTREPRENEUR NEWS) Being an entrepreneur takes a lot of hard work, as a result, it’s easy to make mistakes. Here’s how to avoid hurting your business from the get-go.

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The entrepreneur business can be a tricky one. It’s not one of those career choices that have more of a clear-cut path, and it may require you to make your own rules along the way.

Along with making your own rules, it is also 110 percent likely that you will make mistakes along the way, as well. This is true of any career, but, when within the sphere of being an entrepreneur, responsibility has a tendency to weigh even heavier on your shoulders.

This is completely unavoidable, but if you keep an eye on your methods and not just your desired outcomes, you can help combat some of the biggest mistakes. Here are some things to keep in mind.

It’s obviously one of the first priorities to get the word out about your business. You may be inclined to hit up every social media platform known to man.

This can be harmful to you if you spread your social presence too thin and have no focus. Pick a few channels that are the most fitting for your business, build your presence, then expand to other channels from there.

Never promise more than you can deliver at the start of your business. You only get one shot at your first sale with a consumer and not delivering what they expected can hurt your next chance.

Also, be approachable and keep an open mind when it comes to networking and communicating for sales. Confidence can carry you and your business a long way.

So, you’ve found a strategy that works? Great! But, don’t get complacent. Consumers want to see innovation, and employees yearn for that, too.

Try and start each year with a calendar and determine what changes you want to make from the last. Figure out what worked and how you can expand upon it to make it fresh and possibly more successful.

With this idea, don’t settle for reusing the same knowledge over and over again. Keep learning as your business grows and turn that knowledge into actions.

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