A simple error no one will fix
Shantell Curtis’ husband is a trucker which requires that the couple and their two young children move from time to time, and most recently, the family sold their Utah house in August 2010, went to the closing, signed all documents, sold the property and cut ties with Bank of America who held the mortgage. According to KUTV, Curtis’ accountant noticed that she somehow still owned the home, meanwhile, Bank of America threatened to foreclose on the family who couldn’t understand how they could foreclose on a house they no longer owned. To add insult to injury, Bank of America continues to report missed payments to the credit scoring agencies which has allegedly destroyed Curtis’ credit.
So how did this happen? Bank of America typed data in incorrectly and because of a $1 “coding error” as a Bank of America spokesperson called it, the title was never transferred, and they began the foreclosure process against Curtis. At the end of 2010, Curtis called Bank of America to find out what was going on, they instantly noticed the error and for nearly a year have told her that they would “process” it and send her a letter. Call after call, she still has not gotten the $1 error fixed, nor her credit score.
KUTV received email confirmation from a Bank of America representative confirming that it was a “coding error” that has been fixed, and they promised they would remove the false reports to the credit agencies within 90 days, but the Curtis family still has not been communicated with in any form, so all they have is an email to a reporter that title has been transferred and their credit will be repaired.
Just yesterday, we reported that Bank of America was attempting to foreclose on a home that no longer existed and no monthly payments were missed, also due to a clerical error that they would not fix even after they acknowledged it was their error. Clerical issues have long plagued Bank of America and it doesn’t appear any efforts are being made to change this problem.