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6 striking ways business & marketing have evolved in the past decade

(Business) Marketing and business have been forever changed by technology, and the last decade has offered an expeditious evolution.

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So much can change in a decade

Much has changed in business and marketing over the past ten years. The Internet already existed and brought about significant business and marketing revolutions but things continue changing, introducing new concepts and technologies that spell major shifts and turns that require businesses and marketers to actively adapt.

The following are the six most striking ways business and marketing have evolved over the past decade.

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1. Online Selling for Everyone

It’s not that online selling and shopping only started in the last ten years. The emphasis here is on the phrase “for everyone.” As Internet technologies advance with more people learning and gaining access, the opportunity to make money online has become widely accessible. Even non-techies can now set up their online stores and complete sales transactions online. There are many online tools or services for creating websites, such as Wix or IM Creator. They even come with tools for search engine optimization and for the creation of online stores.

Also, even blogs now can be converted into online stores. There are many free templates for blogs, online shopping site templates for Blogger in particular, that have been designed to make blogs look and work like online stores. Additionally, there are many free web hosts available for those who need reliable web hosting for their newly-built online stores. Some of them offer unlimited free hosting like Hostt for example, completely removing the barriers to entry for the average user.

2. Mobility

The past decade marked the revolution brought about by the iPhone. Smartphones rose to popularity and omnipresence after Apple introduced the iPhone, inspiring other mobile phone manufacturers to innovate to compete with Apple’s iconic device. This has fortunately ushered in the mobility era for technology, a time when devices have to be designed in ways that make them more portable while offering an extensive range of features. For business and marketing, this era means an excellent opportunity to become innovative in terms of promotions and sales.

With the growing popularity of mobile devices that are capable of browsing the web and accessing online services, businesses and marketers learned to innovate to be able to serve ads on mobile devices, to facilitate mobile and online business transactions, and to offer new products and services that are aimed at making the most of mobile technology. The increasing popularity of mobile devices has spurred the growth of the gaming and app development industry. Ingenious revenue generation schemes have also cropped up. One good example of these ingenious revenue generation strategies is the introduction of in-app purchasing, which allows app or game developers to make money out of the free mobile apps or games they provide.

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Image source.

The better businesses are to adapt to the growing mobile use and create content suited for the myriad devices, the better the experiences for customers and prospects for increased sales and engagement.

3. Social Media Based Marketing, Greater Emphasis on Social

With the rise of social media came the prevalence of social media marketing. It would be difficult to find a business that does not make use of social media marketing nowadays. Social media has become a staple in modern marketing and in establishing an online presence. Twitter and Facebook are playing major roles. Failing to use them mean foregoing some of the surest ways to reach an audience and successfully promote a product or service.

Proving how social media has become an essential part of modern marketing is the growing number of companies that offer specialized social media marketing. Companies like 99dollarsocial.com have based their entire business model on providing social campaign management. They allow companies to outsource the daily posting activities and intricate campaign management tasks for a very affordable monthly fee and are successfully attracting a good deal of clients. Almost all marketing companies now are expected to be adept in social media promotions.

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4. Non-Advertising Businesses Generating Revenues through Ads

Ever heard of companies that are not known as marketing or advertising companies but are actually making their income from ads? Yes, they exist. One of the best examples are companies that operate networks of blogs. They don’t make money by attracting paying subscribers but by simply publishing content to drive traffic and earn by working with advertisers or companies that directly advertise on their blogs. Displaying Amazon ads and other affiliate marketing banners has also become common for many companies that own websites and blogs. Instead of using their sites to promote their own products, they also spare some space for advertisers.

5. Cashless and Cardless Payments at POS Counters

Apple Pay was recently announced with such flare that it was made to appear as a revolutionary new technology from the makers of the iPhone. However, this cashless and cardless payment technology isn’t really new.

There have been a number of attempts to make it work in the past ten years. It’s not popularly used but the technology already exists and it’s one of the most striking ways business has evolved over the past decade. The ability to pay through web-connected mobile devices has been introduced in the past decade. It has not been that widely adopted by stores but things may change with Apple now getting involved and investing a great deal.

6. Web-based Collaboration and Negotiation

With the advancing Internet technologies of the past ten years, businesses started enjoying the conveniences of being able to not just communicate through the web but also to collaborate to achieve a variety of business goals. Web conferencing or online meeting software like ClickMeeting have become essential tools for modern businesses as they enable cheaper video-based communication and the platform for collaborative endeavors among business partners, customers, clients, investors, and employees.

These technologies also bring a new generation of cost savings as business can now achieve a lot like closing deals and bringing teams together from all over the world without spending on plane tickets and other logistical expenses. These web-based communication and collaboration tools also facilitate remote product demonstrations and troubleshooting or technical assistance for customers.

The evolution of business and marketing will definitely not stop on the six points mentioned above. There are far more exciting changes to expect in the future. What we have seen over the last ten years are just hints of the more exciting developments technology and human creativity will be bringing in the years ahead.

Maddie Grant is author of Humanize and When Millennials Take Over, and is Founding Partner at WorkXO, a culture startup that helps forward thinking leaders in growth oriented organizations activate their workplace culture to attract the right talent, increase engagement, and unleash human potential through the Workplace Genome™ Project.

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1 Comment

  1. Mike

    November 24, 2015 at 6:00 am

    Yeah, Web conferencing or online meeting softwares like ClickMeeting, R-HUB web conferencing servers, webex, gomeetnow, gotomeeting etc. have become essential tools for modern businesses as they enable good video-based communication and the platform for collaborative endeavors among business partners, customers, clients, investors, and employees.

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Business Articles

So you want a raise? Let’s discuss negotiations

(BUSINESS) Insight on the when, the why and the how much when asking a boss for a raise.

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We’ve all been there, sitting across the table from a boss, posed with the questions how much?

And if you haven’t been there, maybe it’s time for you to ask for your first raise ever.

Money is still one of the most taboo subjects to discuss.

Because of that, employees often have no idea how much their coworkers are making or if they’re being paid an equitable rate compared with others in the same position across the industry.

So how should you ask for a raise, when should you ask for a raise, and when you do — how much more should you ask for?

Paysa, a business blog, conducted a survey that may help employees understand what their managers expect when the two of you sit down for that conversation.

2,000 American managers and non-managers answered a smattering of salary based questions and provide a broad look at what employers expect when having dollar sign sit downs.

The best reasons to ask for a raise according to over half of those surveyed is if you’re doing excellent work, or if you’re taking on more difficult tasks at work.

That means if either of these things happen, you really should ask for a raise.

Understand your value, and try to monetize it. It can only help. The worst reasons to ask for a salary increase are if you don’t like your job (okay, duh) or if you think you’re employer can afford it. These both seem like skeezeball reasons, so even if they are the reason, try to avoid telling your boss that.

So you’re doing excellent work, you like your job and you’re confident in your place in the company.

How much should you ask for?

Of those surveyed some were in managerial positions with the ability to grant raises, and some were in non managerial, non raise-granting positions. Surprisingly their answers varied greatly.

When asked how much of a raise is too much to ask for, almost half of managers answered that over a five percent increase is too much.

Non managers overwhelmingly recommend that you should ask for the amount you feel you deserve, no matter the percentage (about 46%).

For more info check out Paysa’s infographic below. They split up the answers based on participants managerial level, so depending on who you’re talking to – whether she’s a middle manager or an owner – you can know what they’ll expect.

Other info from Paysa’s survey include how often to ask for a raise (no more than once a year) raise requests and grants based on gender and industry, and reasons why most people don’t ask for a raise (employers indicate that requests will not be granted).

You can check out their full blog here and study up before you send a “can we talk?” email to your manager. Which you should totally do, guys.

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Business Articles

117 inspirational quotes for a prosperous new year

Ring in the new year with these 117 inspirational quotes to get you motivated to take next year by the horns.

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Inspirational quotes for your new year

Whether looking for motivation in your personal or professional life, one can find inspiration in the volumes of words spoken and written by those that have come before us, no matter your goals for the coming year. As we wrap up this year and anticipate success and prosperity in the next, and we set our goals for the coming year, may we all commit to turning the corner, not only economically, but through our attitudes.

To see inspirational quotes by subject, click any of the links below, or continue to scroll to view the entire collection:

  1. 12 quotes to inspire success in your business
  2. 21 quotes to inspire achievement of your goals
  3. 10 inspirational quotes for leaders of any industry
  4. 9 inspirational quotes depicted typographically
  5. Succeed by following your passion: 10 inspirational quotes
  6. 19 inspirational quotes on the art of negotiation
  7. 11 inspirational quotes: getting past professional adversity
  8. 25 motivational quotes to kick off another year

“Failure is simply the opportunity to begin again, this time more intelligently.” – Henry Ford

“Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust.” – Zig Ziglar

“All lasting business is built on friendship.” – Alfred A. Montapert

“A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.” – Henry Ford

“A project is complete when it starts working for you, rather than you working for it.” – Scott Allen

“Whenever you see a successful business, someone once made a courageous decision.” – Peter F. Drucker

“In the end, all business operations can be reduced to three words: people, product and profits. Unless you’ve got a good team, you can’t do much with the other two.” – Lee Iacocca

“A satisfied customer is the best business strategy of all.” – Michael Leboeuf

“Do what you love to do and give it your very best. Whether it’s business or baseball, or the theater, or any field. If you don’t love what you’re doing and you can’t give it your best, get out of it. Life is too short. You’ll be an old man before you know it.” – Al Lopez

“It is difficult, but not impossible, to conduct strictly honest business.” – Mahatma Gandhi

“Good business leaders create a vision, articulate the vision, passionately own the vision, and relentlessly drive it to completion.” – Jack Welch

“I do not believe a man can ever leave his business. He ought to think of it by day and dream of it by night.” – Henry Ford

“If you want to live a happy life, tie it to a goal, not to people or things.” – Albert Einstein

“What is not started today is never finished tomorrow.” – Johann Wolfgang von Goethe

“Difficulties increase the nearer we approach the goal.” – Johann Wolfgang von Goethe

“When it is obvious that the goals cannot be reach, don’t adjust the goals; adjust the action steps.” – Confucius

“Many are stubborn in pursuit of the path they have chosen, few in pursuit of the goal.” – Friedrich Nietzsche

“The more intensely we feel about an idea or a goal, the more assuredly the idea, buried deep in our subconscious, will direct us along the path to its fulfillment.” – Earl Nightingale

“Not every end is the goal. The end of a melody is not its goal, and yet if the melody has not reached its end, it has not reached its goal.” – Friedrich Nietzsche

“If you want to reach a goal, you must ‘see the reaching’ in your own mind before you actually arrive at your goal.” – Zig Ziglar

“You control your future, your destiny. What you think about comes about. By recording your dreams and goals on paper, you set in motion the process of becoming the person you most want to be. Put your future in good hands – your own.” – Mark Victor Hansen

“Setting goals is the first step in turning the invisible into the visible.” – Anthony Robbins

“A person should set his goals as early as he can and devote all his energy and talent to getting there. With enough effort, he may achieve it. Or he may find something that is even more rewarding. But in the end, no matter what the outcome, he will know he has been alive.” – Walt Disney

“Our goals can only be reached through a vehicle of a plan, in which we must vigorously act. There is no other route to success.” – Stephen A. Brennan

“People with goals succeed because they know where they’re going.” – Earl Nightingale

“All who have accomplished great things have had a great aim, have fixed their gaze on a goal which was high, one which sometimes seemed impossible.” – Orison Swett Marden

“A goal without a plan is just a wish.” – Larry Elder

“A goal is not always meant to be reached. It often serves simply as something to aim at.” – Bruce Lee

“Goals provide the energy source that powers our lives. One of the best ways we can get the most from the energy we have is to focus it. That is what goals can do for us; concentrate our energy.” – Denis Waitley

“You must take action now that will move you towards your goals. Develop a sense of urgency in your life.” – H. Jackson Brown, Jr.

“Discipline is the bridge between goals and accomplishment.” – Jim Rohn

“Your ability to communicate is an important tool in your pursuit of your goals, whether it is with your family, your co-workers, or your clients and customers.” – Les Brown

“We are built to conquer environment, solve problems, achieve goals, and we find no real satisfaction or happiness in life without obstacles to conquer and goals to achieve.” – Maxwell Maltz

“The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint to keep from meddling with them while they do it.” – Theodore Roosevelt

“High sentiments always win in the end. The leaders who offer blood, toil, tears and sweat always get more out of their followers than those who offer safety and a good time. When it comes to the pinch, human beings are heroic.” – George Orwell

“Never doubt that a small group of thoughtful, concerned citizens can change world. Indeed it is the only thing that ever has.” – Margaret Mead

“If your actions inspire others to dream more, learn more, do more and become more, you are a leader.” – John Quincy Adams

“Do not go where the path may lead, go instead where there is no path and leave a trail.” — Ralph Waldo Emerson

“When the effective leader is finished with his work, the people say it happened naturally.” – Lao Tzu

“No man can stand on top because he is put there.” – H. H. Vreeland

“Leaders who win the respect of others are the ones who deliver more than they promise, not the ones who promise more than they can deliver.”- Mark A. Clement

“What chance gathers, she easily scatters. A great person attracts great people and knows how to hold them together.” – Johann Wolfgang Von Goethe

“A leader is a dealer in hope.” – Napoleon Bonaparte

“One of the things that may get in the way of people … is that they’re not in touch with their passion. If you’re passionate about what it is you do, then you’re going to be looking for everything you can to get better at it.” – Jack Canfield

“If you want to be successful in a particular field or endeavor, I think perseverance is one of the key qualities. It’s very important that you find something that you care about, that you have a deep passion for, because you’re going to have to devote a lot of your life to it.” – George Lucas

“Chase your passion, not your pension.” – Denis Waitley

“Never follow your dreams. Follow your effort. It’s not about what you can dream of. That’s easy. It’s about whether or not it’s important enough to you to do the work to be ready to be successful in that business.” – Mark Cuban

“There is no greatness without passion to be great, whether it’s the aspiration of an athlete or an artist, a scientist, a parent, or a businessperson.” – Anthony Robbins

“I learned this, at least, by my experiment: that if one advances confidently in the direction of his dreams, and endeavors to live the life which he had imagined, he will meet with a success unexpected in common hours.” – Henry David Thoreau

“Follow your passions, believe in karma, and you won’t have to chase your dreams, they will come to you.” – Randy Pausch

“Whatever you can do or dream you can, begin it. Boldness has genius, magic, and power in it.” – Johann Wolfgang von Goethe

“By recording your dreams and goals on paper, you set in motion the process of becoming the person you most want to be. Put your future in good hands – your own.” – Mark Victor

“A strong passion for any object will ensure success, for the desire of the end will point out the means.” – William Hazlitt

“During a negotiation, it would be wise not to take anything personally. If you leave personalities out of it, you will be able to see opportunities more objectively.” – Brian Koslow

“Negotiation in the classic diplomatic sense assumes parties more anxious to agree than to disagree.” – Dean Acheson

“The most difficult thing in any negotiation, almost, is making sure that you strip it of the emotion and deal with the facts.” – Howard Baker

“This is a classic negotiation technique. It’s a gentle, soft indication of your disapproval and a great way to keep negotiating. Count to 10. By then, the other person usually will start talking and may very well make a higher offer.” – Bill Coleman

“Let us never negotiate out of fear. But let us never fear to negotiate.” – John F. Kennedy

“Don’t bargain yourself down before you get to the table.” – Carol Frohlinger

“He who has learned to disagree without being disagreeable has discovered the most valuable secret of a diplomat.” – Robert Estabrook

“You must never try to make all the money that’s in a deal. Let the other fellow make some money too, because if you have a reputation for always making all the money, you won’t have many deals.” – J. Paul Getty

“The most important trip you may take in life is meeting people half way.” – Henry Boyle

“The worst thing you can say is ‘I want $X for this job,’ leaving no opening for negotiation by the other side. Better language is ‘I hope to earn between $X and $X.’ That gives the other party more flexibility.” – Bill Coleman

“If you come to a negotiation table saying you have the final truth, that you know nothing but the truth and that is final, you will get nothing.” – Harri Holkeri

“If you are planning on doing business with someone again, don’t be too tough in the negotiations. If you’re going to skin a cat, don’t keep it as a house cat.” – Marvin Levin

“Never forget the power of silence, that massively disconcerting pause which goes on and on and may last induce an opponent to babble and backtrack nervously.” – Lance Morrow

“The single and most dangerous word to be spoken in business is no. The second most dangerous word is yes. It is possible to avoid saying either.” – Lois Wyse

“A negotiator should observe everything. You must be part Sherlock Holmes, part Sigmund Freud.” – Victor Kiam

“Diplomacy is the art of letting someone else have your way.” – Sir David Frost

“Anger can be an effective negotiating tool, but only as a calculated act, never as a reaction.” – Mark McCormack

“It’s a well-known proposition that you know who’s going to win a negotiation; it’s he who pauses the longest.” – Robert Court

“Place a higher priority on discovering what a win looks like for the other person.” – Harvey Robbins

“The truth is, unless you let go…unless you forgive the situation, unless you realize the situation is over, you cannot move forward.” – Steve Maraboli

“Whenever you make a mistake or get knocked down by life, don’t look back at it too long. Mistakes are life’s way of teaching you. Your capacity for occasional blunders is inseparable from your capacity to reach your goals. No one wins them all, and your failures, when they happen, are just part of your growth. Shake off your blunders. How will you know your limits without an occasional failure? Never quit. Your turn will come.” – Og Mandino

“There is no failure except no longer trying.” – Elbert Hubbard

“I have not failed. I’ve just found 10,000 ways that won’t work.” – Thomas Edison

“Success is not final, failure is not fatal: it is the courage to continue that counts.” – Winston Churchill

“You must make a decision that you are going to move on. It won’t happen automatically. You will have to rise up and say, ‘I don’t care how hard this is, I don’t care how disappointed I am, I’m not going to let this get the best of me. I’m moving on with my life.” – Joel Osteen

“Only as high as I reach can I grow, only as far as I seek can I go, only as deep as I look can I see, only as much as I dream can I be.” – Karen Ravn

“To accomplish great things, we must not only act, but also dream; not only plan, but also believe.” – Anatole France

“Success is not final, failure is not fatal: it is the courage to continue that counts.” – Winston Churchill

“Reach high, for the stars lie hidden in your soul. Dream deep, for every dream precedes the goal.” – Pamela Vaull Starr

“Only those who will risk going too far can possibly find out how far one can go.” – T.S. Eliot

“Goals are dreams with deadlines.” – Diana Scharf Hunt

“Man cannot discover new oceans unless he has the courage to lose sight of the shore.” – Andre Gide

“Crystallize your goals. Make a plan for achieving them and set yourself a deadline. Then, with supreme confidence, determination and disregard for obstacles and other people’s criticisms, carry out your plan.” – Paul J. Meyer

“Goals are a means to an end, not the ultimate purpose of our lives. They are simply a tool to concentrate our focus and move us in a direction. The only reason we really pursue goals is to cause ourselves to expand and grow. Achieving goals by themselves will never make us happy in the long term; it’s who you become, as you overcome the obstacles necessary to achieve your goals, that can give you the deepest of most long-lasting sense of fulfillment.” – Anthony Robbins

“You are never too old to set another goal or to dream a new dream.” – C.S. Lewis

“Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma – which is living with the results of other people’s thinking. Don’t let the noise of other’s opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition. They somehow already know what you truly want to become. Everything else is secondary.” – Steve Jobs

“The future belongs to those who believe in the beauty of their dreams.” – Eleanor Roosevelt

“People often say that motivation doesn’t last. Well, neither does bathing – that’s why we recommend it daily.” – Zig Ziglar

“Success means having the courage, the determination, and the will to become the person you believe you were meant to be.” – George Sheehan

“For last year’s words belong to last year’s language and next year’s words await another voice.” – T.S. Eliot

“Be at war with your vices, at peace with your neighbors, and let every new year find you a better man.” – Benjamin Franklin

“Today’s patience can transform yesterday’s discouragements into tomorrow’s discoveries. Today’s purposes can turn yesterday’s defeats into tomorrow’s determination.” – William Arthur Ward

“Do not lose hold of your dreams or aspirations. For if you do, you may still exist but you have ceased to live.” – Henry David Thoreau

“Go confidently in the direction of your dreams. Live the life you have imagined.” – Henry David Thoreau

“To dream anything that you want to dream. That’s the beauty of the human mind. To do anything that you want to do. That is the strength of the human will. To trust yourself to test your limits. That is the courage to succeed.” – Bernard Edmonds

“Through perseverance many people win success out of what seemed destined to be certain failure.” – Benjamin Disraeli

“I do not think there is any other quality so essential to success of any kind as the quality of perseverance. It overcomes almost everything, even nature.” – John D. Rockefeller

“A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success.” – Elbert Hubbard

“Life is not easy for any of us. But what of that? We must have perseverance and above all confidence in ourselves. We must believe that we are gifted for something, and that this thing, at whatever cost, must be attained.” – Marie Curie

“Life is a challenge, meet it! Life is a dream, realize it! Life is a game, play it! Life is love, enjoy it!” – Sri Sathya Sai Baba

new year's inspirational quotes

new year's inspirational quotes

new year's inspirational quotes

new year's motivational quotes

new year's motivational quotes

new year's motivational quotes

new year's motivational quotes

new year's motivational quotes

new year's motivational quotes

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Business Articles

Your brand is vulnerable just like Cracker Barrel’s recent troll spotlight #BradsWifeMatters

(BUSINESS) Brad’s wife got fired from Cracker Barrel which has sparked internet outrage and has presented us all with a few lessons.

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Crack in the barrel

It’s been an eventful week for Cracker Barrel so far. The Tennessee-based chain of family/country-style restaurants has found itself in the midst of not one, but two, trending hashtags on Twitter, #Justiceforbradswife and #Bradswifematters, and have seen their Wikipedia page altered multiple times over the past three days as well.

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So, what’s behind all of the free—if unwanted—publicity?

They fired Brad’s wife.

Wait, what?

The TL;DR of it is this: Bradley Byrd of Milltown, Indiana, thrust the company into the trolling spotlight on March 4th by posting a simple question to the Cracker Barrel corporate Facebook page:

“Why did you fire my wife?”

Brad’s wife, Nanette, had apparently worked for the local Cracker Barrel for the past 11 years as a server, and was, to the best of Brad’s knowledge, terminated for lack of cause.

Rubbing salt into the wound

That she was fired on Brad’s birthday, and fired two weeks before earning vacation pay for this year.

What was posed as a question from an upset spouse has since taken a life of its own.

It gained a much wider audience when shared by comedian Amri King on Facebook this week.

Note from the Editor: if you want to spend a few hours digging into the many hilarious forms the topic took, click around here (warning: most of it is totally unsafe for work or around children).

People want answers

Not only do more people know about Brad’s wife being fired, but they’ve taken to trolling the Cracker Barrel Facebook page and Twitter feed, with thousands of comments being linked back to Brad’s wife, no matter the tenuousness of the thread connecting their comment to the original post.

There’s also been a petition started at Change.org to get Nanette justice, with nearly 9,000 signatures to date.

The range of feedback that Cracker Barrel is receiving spans the gamut from nearly nonsensical to rather witty and droll. But driving the continuation of the onslaught is their reticence; as of the time of writing, Cracker Barrel hadn’t yet responded to either the flood of negative public opinion or to Brad’s original question.

And that’s the smartest move that they’ll make.

The Sound of Silence

It’s so very tempting when your company, brand, or person is being dragged through the public arena, (for right or wrong) to comment back and defend yourself with the same vigor that you’re being attacked by.

That temptation, however, has real consequences if given in to.

In a termination case, you may find yourself in a similar situation.

Pay attention

A beloved employee has done a “VBBT”: a very big, bad thing, and has to be let go. Or, perhaps, it was an employee popular with both internal and external customers, but, while they were nice and good for morale, their job performance had been lacking over time, and you’d worked with them to try to correct it, unbeknownst to the public.

Either way, you should steel yourself for impact.

In the world of digital presence, it’s going to be relentless. And personal. And, usually, mostly wrong on all of the details. It may certainly hurt, and your bottom line may take a brief hit, but remember: you don’t get to comment back on things like this.

Your role is to stay above the fray and remain professional

You made the decision to terminate, and before you did, you did your research as to why it was the right time to terminate the employee (Shame on you if you didn’t—in that case, your problems with an Internet backlash are both deserved and the least of things you ought to be worrying about).

Now it’s time to keep the course and focus on moving forward.

By responding to these comments, you don’t appear to be in control. Making no statement is more useful at times that making a statement that compromises you, be that legally in an employment context, or in the marketplace by mis-stepping and giving the trolls something real to write about.

Issue a statement

If a response to media inquiry or public opinion does become unavoidable, a well-scripted response that is vetted by counsel in advance of releasing it to ensure that you haven’t inadvertently given rise to a defamation or unlawful termination suit, is your best friend.

Make it once in outlets that are responsive, and then let it stay.

No further comment is necessary, nor useful.

An Audience of One

The only person that Cracker Barrel owes an answer to about why Nanette was fired is Nanette. The world at large certainly doesn’t need to know, and, neither does Brad, frankly.

If the employee doesn’t know why they’re being terminated, and provided something in writing to that effect, then that’s an area to address.

Everyone deserves to have clarity in the workplace, especially about something so critical as employee performance feedback leading to termination. Having the cause of termination in writing will also help you to defend against any “re-telling” of the termination story by the employee after the fact.

Also, remember that you have an audience of just one when it comes to discussing the details about those who have been fired: the terminated employee.

Just because it’s a spouse asking the question of why their partner was terminated, that doesn’t give them any additional standing to have that information shared with them by the company.

You Signed Up For This

You’re looking to the long view for your company and brand.

Making a hard decision that is the right thing to do and is evidence-supported isn’t always easy and it certainly isn’t always popular. But it’s the job that you’ve got to do.

You likely have crisis plans in place about what will happen if you have a challenge to critical infrastructure, supply chain, or safety issues.Click To Tweet

In a hyper-present media environment, in which the next meme is lurking around the corner, it’s a good idea to extend that planning to include a media crisis so that when the spotlight is turned onto you, you’ve prepared for it and made certain that you’re putting your best foot forward, by not getting it stuck in your mouth.

#BradsWife

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