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Cute And Cuddly Clients


Sometimes the dog – yes, like a cat – will drag some unidentifiable object into the house and proceed to eat it on the living room floor right at my feet.  Last night was exceptionally bad when he dragged this thing into the house that I had to put my nose up against just to see what it was.  Why would I want to get that close?  So I could evaluate what I was going to pick it up with – after I pried it out of his unwilling grip, of course.  Dead plant?  Paper towel.  Easy.  But no….it wasn’t a dead plant.  It was dead all right, but it wasn’t a plant. 

Still Soft And Cuddly

No, not the remains of the rat – the dog.  Even though he wrapped his furry paws around it, licked it, coddled it, chewed on it, he’s still a cute, fluffy little guy.  What’s this got to do with real estate?

So Glad You Asked

I’ve been working on a short sale since June.  I held my breath the week of August 29th when the bank finally announced that the September 2nd foreclosure sale had been delayed.  I normally avoid buyer represented short sales just like I try to discourage Myron from bringing bony remains into the house.  But the third-generation clients – not by age but by referral – saw it on the internet.  They saw the photos and knew the location.  They walked by.  They looked in the windows. 

I told them all the whys.  Why it’s a bad idea.  Why it will take forever.  Why after waiting forever they could still end up completely disappointed and without a home.  But what could I do?  They licked it, coddled it and chewed on it.

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You Too?

What have you done for your clients just because they were cute and cuddly?

Written By

As a lifelong resident and local Realtor, Vicki has established herself as a respected member of the San Mateo County real estate community. She’s known for her wit, sarcasm, and her personality that shows through in her posts. You can find her spouting off at Twitter, here at ag, and her personal blog, San Mateo Real Estate



  1. Irina Netchaev

    September 10, 2008 at 11:06 pm

    Vicky, what an adorable analogy! Love it!!!! I will go above and beyond for my referred clients. It’s the nature of the beast. They continue being adorable and cuddly & will send their adorable & cuddly family and friends my way. It’s all worth it in the end. BTW, I’ve seen some success with short sales in Pasadena. Hope this one will work out for you all.

  2. Chris Shouse

    September 10, 2008 at 11:08 pm

    LOL on the puppy. I am in the middle of a short sale right now so I feel the pain. I made closing 3 months out because the one before this was a nightmare and did not get resolved to my clients satisfaction. I do not understand the lenders reasoning as before it is over it will cost them a lot more than just negotiating the short sale.

  3. Mack

    September 11, 2008 at 7:08 am

    Last week I attended a class on short sales and the loss mitigation departments at the banks. The class was taught by an attorney that specializes in short sale transactions. One item that came out was that the loss mitigation departments are so covered because they by themselves can not make the decision. Most of the time there is also a mortgage insurance company who also has to approve the transaction and may nix it if they will have to fork out too much cash.

  4. Vicki Moore

    September 11, 2008 at 12:21 pm

    Irina – I hope so too! It’s been a long road already.

    Chris – Isn’t that the truth. It makes me question – again – the banks’ ability to be involved in real estate.

    Mack – There are so many roadblocks to getting a short sale closed, I’m surprised that any of them actually do.

  5. Benn Rosales

    September 11, 2008 at 12:27 pm

    Mack, that’s a really great point you make. I’m wondering when these companies will realize that the market could move if they would simply remove the bottlenecks. Agents across the country are so damn frustrated at the entire system and the drain in resources that they’re avoiding these things like the plague.

    There are some who are making great headway however, as their entire focus is now shortsales- so, it can be done, but it would still be a hell of a lot easier if someone would apply a little draino to the situation.

  6. Mack

    September 11, 2008 at 1:15 pm

    Thanks Benn. Another bit of information that the attorney brought out was that the banks are getting paid to do short sales instead if foreclosing on properties. This of course increases the number of files that each person in the loss mitigation department has to deal with. Just another clog in the drain of short sales.

  7. Jamie Geiger

    September 11, 2008 at 11:28 pm

    I have closed one short sale, canceled one, and now have a new one in escrow-they are hard to avoid in many areas. I warn and educate buyers of the short sale process, give them the statistics and then pray if we end up waiting for the bank.

    if there is a choice in the area-and enough homes for my buyers to look at- I stay away from the short sales.

  8. Matthew Rathbun

    September 12, 2008 at 8:51 pm

    Mack / Benn: These bottlenecks would be resolved if the government would put the money they are using to bail everyone in the world out – and instead would take that money to put government employees in the banks overseeing unnecessary delays. There is NO acceptable reason for these decisions taking months on end to get denials for. The numbers work or they don’t.

    I really believe that the banks are dragging their feet in all these processing, simply awaiting more bailout money.

    The more Loss Mitigators I talk to, the more I realize that they are under trained, overworked and lacking in oversight. They simply don’t have the authority they need to make a decision and the few real decision makers are busy do too many other jobs…

  9. Matthew Rathbun

    September 12, 2008 at 8:55 pm

    BTW: Vicki – My wife would never let me work with the cute / cuddly clients 🙂

    yes…I’ve actually had clients I worked with just because they “needed” me; not because it was a good business decision. Almost always these lost puppies took forever to housebreak and than I still had to give them to some rookie SPCA Agent 🙂

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