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Video games have helped one email company succeed

(TECH NEWS) Considering video games are part of one of the largest industries on the planet, why haven’t more companies followed in Superhumans footsteps.

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video games improve jobs

What’s one way to make your software more appealing to customers? Well, as far as the email company Superhuman is concerned, you can make it work like a video game.

At first glance, this strategy seems a little counter intuitive – after all, video game doesn’t exactly scream professional. But as video games become more and more common (Candy Crush, anyone?) the stigma of gaming as ‘unemployed loser in their parents’ basement’ has started to slip away.

Of course, just because gaming has become mainstream, that doesn’t explain Superhuman’s strategy. Luckily, game designer and scholar Jane McGonigal can give us some insight. In her famous 2010 TED talk, McGonigal argued that in games, people are “more likely to stick with a problem as long as it takes, to get up after failure and try again.” Through a combination of collaboration, carefully set goals and a lack of finality with ‘fails,’ video games are able to encourage individuals to push through difficult scenarios.

Not to mention, they make work enjoyable.

It’s this feeling that Superhuman CEO Rahul Vohra focused on when creating the software. According to Vohra, “Most companies worry about what users want or what they need. But we don’t worry about that at all. We obsess about how users feel.”

So how do they bring the fun of video games to email software? Through four main ideas. First, Superhuman sets clear goals with clients. Hitting goals can actually boost the dopamine receptors in our brains, which is one reason why gaming can be so addictive – and so effective. By implementing these sorts of benchmarks, Superhuman takes email from tedious to interesting.

Next, the software includes keyboard shortcuts in a similar fashion to video games. Not only does this make Superhuman more intuitive to many clients, but it helps speed up the operation as a whole.

There’s also “tutorials,” which in the case of Superhuman is actually training where new clients meet the Superhuman team and learn how to use the equipment. McGonigal discusses the importance of collaboration within games, pointing out that working together to reach a mutual goal can push players further.

Finally, the pace adjusts alongside the client, which is something games do well. After all, too hard too early and a player gives up, but too easy too late and a player is bored. By adjusting speed to match client abilities, the software never feels overwhelming or ineffective.

Good games put user experience front and center, which encourages users to come back again and again. Superhuman is just one of many businesses to start tapping into games’ successful formulas. How could drawing on video games’ successes improve your business?

Brittany is a Staff Writer for The American Genius with a Master's in Media Studies under her belt. When she's not writing or analyzing the educational potential of video games, she's probably baking.

Tech News

Introduce AWS Panorama to add machine learning to any camera

(TECH NEWS) Amazon Web Services has announced a new hardware device that will add machine learning to any camera – AWS Panorama.

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Security cameras on a gray cement wall that can be outfitted with AWS Panorama to give machine learning.

At its learning conference, AWS re:Invent, Amazon Web Services (AWS) announced a new hardware device that will add machine learning to any camera. Named the AWS Panorama Appliance, AWS claims the tool will improve industrial operations and workplace safety.

The device lets you add computer vision (CV) to your existing on-premises internet protocol (IP) cameras, which is the standard type of digital video camera most companies use today. In doing so, cameras that weren’t built to accommodate CV can now be turned into smart cameras that do.

So, how does it work?

You register your AWS Panorama Appliance with AWS Cloud and install it on your network. Automatically, the device will identify camera streams and start interacting with the existing industrial cameras.

How will it help?

According to a press release, “Each AWS Panorama Appliance can run computer vision models on multiple camera streams in parallel, making possible use cases like quality control, part identification, and workplace safety.”

  • Manufacturing Quality Control
    AWS Panorama can automate monitoring and visual inspection tasks. For instance, it can detect defective items in a manufacturing line, and send you an alert in real-time. With this information, you can address and resolve the issue to improve product quality.
  • Reimagined Retail Insights
    Leveraging AWS Panorama’s control vision, you can get insights about the retail environment to improve operations and customer experiences. For example, the appliance can count customers and calculate the length of queues.
  • Workplace Safety and Social Distance Monitoring
    It can monitor site activity to ensure operating compliance is always in place, and notify you about any potentially unsafe situations. For instance, if a forklift is outside a designated area. You can take preemptive steps to remove it so it won’t come in contact with pedestrians.
  • Supply Chain Efficiency
    AWS Panorama can track barcodes, labels, or completed products. By doing this, it can help optimize work operations.

Alongside the AWS Panorama Appliance, AWS unveiled the AWS Panorama Device SDK (Software Development Kit). This software kit enables third-party manufacturers to build their own AWS Panorama-enabled devices.

According to AWS, with Panorama SDK, manufacturers “can build cameras with computer vision models that can process higher quality video with better resolution for spotting issues.” Although the SDK isn’t ready yet, AWS says it will be ready soon.

AWS Panorama Appliance is still in preview in US East (N. Virginia) and US West (Oregon) regions, so it isn’t available everywhere yet. However, you can apply for an AWS Panorama Appliance Developer Kit on their website to start building and testing your computer vision applications.

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Create a pandemic-friendly sign-in with this touchless technology

(TECH NEWS) In an era where touchless communication is paramount, Wellcome brings touchless employee and visitor sign-in technology to the workplace.

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Logo page for Wellcome, a touchless technology sign-in.

Touchless technology is becoming more and more common these days and for good reasons — health and safety. Due to the COVID pandemic, social distancing is crucial in helping decrease the amount of positive coronavirus cases.

Unfortunately, some work environments require in-person employees, contractors, and visitors. And now, some businesses are even starting to bring more of their workforce back into the office. While we can hopefully assume they all have some safety protocols in place, the front desk interactions haven’t changed much. This makes it difficult to manage and see who’s in and out.

But to fill in that gap, meet Wellcome. Wellcome is a touchless sign-in platform for employees and visitors. According to their website, the app “helps you manage the workplace effectively, making it safe and easy for everyone” who’s in the office.

And the platform does this by implementing the following features in its tool.

Employee Touchless Check-in
By uploading a list of employees to the Admin, employees automatically receive an email with a one-click “Wellcome Pass”. This pass can be added to their Apple or Android digital wallet.

Once at work, employees scan their pass on an iPad at the reception desk. Then, they will see a customizable confirmation screen with the company’s health and safety guidelines messaging. This reminder can help ensure everyone is following the rules and staying safe.

Visitor Touchless Check-in
For visitors without a Wellcome Pass, they can still scan the QR code on the iPad using their device. The QR code will direct them to a customized check-in form where they can select their host and fill out a health questionnaire on their mobile device.

COVID-Safe Visitor Screening
Based on how a visitor answers the health screening questionnaire, it will grant or deny them access to the office. This health COVID screening will help HR managers “protect the office by restricting access to visitors that might be infected.”

Host Notifications
Via email, Slack, and/or SMS, Wellcome will immediately notify the host when they have a visitor and send them the visitor’s contact details. It will also let them know if their visitor was granted or denied access based on the health screening. If a visitor is denied access, the host is instructed to not meet the visitor, but contact them another way.

Contact Tracing
If there is a potential or confirmed COVID-19 case at work, Wellcome makes it easy to identify and notify anyone who may be at risk. To do this, the HR manager just needs to search by a person’s name and date range in the Admin. Search results will pull up anyone that could have come in contact with the infected person.

The Admin will also notify all employees and visitors that need to self-isolate and get tested. If needed, Wellcome also lets you download and submit a tracing report.

Manage Office Capacity
Wellcome tracks workplace capacity and occupancy data to help maintain social distancing. If occupancy reaches the capacity limit, the Admin will be notified to “take steps to reduce occupancy in order to stay within the required limits.”

In the Admin Dashboard, reports are available to view the status of current capacity. It can also predict what the occupancy will be each day so companies can plan ahead.

Book Workdays
Employees have the option to pre-book when they want to come into the office. The app displays how many slots are available for each day, and it can send out a calendar reminder. Through the Admin, HR managers can see who will be coming into the office. This is Wellcome’s other way of making sure capacity limits are always within range.

Also, setting up Wellcome is pretty simple. All you need is an iPad. You install the app on it and leave it at the reception desk for employees and visitors to check-in.

For companies who have employees and visitors in and out of the office. Wellcome does sound appealing, and it looks like they will benefit a great deal from the platform. And, if you’d like to check it out, Wellcome lets you use the app free for 14 days. Afterwards, you can select a plan that works best for you.

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Tech News

Scoring productivity: Is this new Microsoft tool creepy or helpful?

(TECH NEWS) Microsoft launched a new tool that helps monitor user data, but it’s not a work monitoring tool – it’s trying to judge productivity.

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Black and white data screens monitoring productivity.

Last month, Microsoft launched their new tool, “Productivity Score”. According to Microsoft, this new tool will help organizations understand how well they are functioning, how technology affects their productivity, and how they can get the most out of their Microsoft 365 purchase.

But to do all of this, the tool will keep track of how each employee is using Microsoft products. For instance, the tool will monitor how often video or screen sharing is enabled during meetings by employees.

It will keep a metric of how employees are communicating. It will show if employees are sending out emails through Outlook, sending out messages through Teams, or posting on Yammer. It will also keep track of which Microsoft tools are being used more and on which platforms.

So, Microsoft’s new tool is a scary work surveillance tool, right? According to Microsoft, it isn’t. In a blog post, Microsoft 365’s corporate Vice President Jared Spataro said, “Productivity Score is not a work monitoring tool. Productivity Score is about discovering new ways of working, providing your people with great collaboration, and technology experiences.”

Spataro says the tool “focuses on actionable insights” so people and teams can use Office 365 tools to be more productive, collaborative, and help make work improvements. And, while this all sounds good, privacy advocates aren’t too thrilled about this.

Microsoft says it is “committed to privacy as a fundamental element of Productivity Score.” To maintain privacy and trust, the tool does aggregate user data over a 28-day period. And, there are controls to anonymize user information, or completely remove it. However, by default individual-level monitoring is always on, and only admins can make any of these changes. Employees can’t do anything about securing their privacy.

So, user data privacy is still a large issue on the table, but privacy advocates can breathe a sigh of relief. Yesterday, they got a response from Microsoft they can smile about. In another blog post, Spataro responded to the controversy. “No one in the organization will be able to use Productivity Score to access data about how an individual user is using apps and services in Microsoft 365,” he said.

Although Productivity Score will still aggregate data over a 28-day period, it will not do so from an individual employee level. It will do it from an organizational one as a whole. Also, the company is making it clearer that the tool is a “measure of organizational adoption of technology—and not individual user behavior.”

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