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The New YOU in Social Media



social media perception

I was talking to a dear friend this weekend that I’ve lost touch with and owns a catering company.  While catching up I explained how social media has provided a creative out for me that was missing in my life since I made the decision to stop practicing architecture.  He, like me,  is an extrovert, a people person, someone that enjoys engaging others and as his business has grown, he misses the “engagement factor” of more intimate gatherings.

While I explained the power of social media he stood there with such interest and focus and was so intrigued by the whole notion of being able to engage people you don’t know at a personal level.  Before he parted he said something to me that keeps resonating in the back of my mind – a lot of us take this for granted but is one of the single most powerful concepts behind social media.

“What I find interesting about the concept of social media is that you can engage people and have no pre-conceived notions or pre-judgement of them”

I go back to all the friends I have made in social media, whether through blogging, facebook, twitter, etc……..I have learned to like these people for what they are, never worried about what they have done, or what precedes them ……beyond powerful (and scary at the same time).

So the reality of Social Media is that you can become what you want with the help of a computer screen to shield you.  Don’t jump down my throat now and tell me I’m crazy.  What I’m saying here is that as you develop a marketing strategy and include social media as one of those tools, realize that you have the power to mold perception (without lying to yourself please) – you will never be a 6′ Adonis in your 5′-1″ chubby frame, but you could easily have the self-esteem of a God.

Far fetched?……maybe…..but that’s why Agent Genius is so much fun

WARNING:  if you are a Jerk in real life….. no Social Media in this world will mask that

Ines is all Miami, all the time. A Miami Beach Realtor® with Majestic properties, Ines authors,, and and is always on communication's leading edge. She goes out of her way to engage and be engaged, often using Mojitos to keep the mood light and give everything she does a Miami flavor. You can find her goofing off or instigating trouble at Twitter, Flickr, Facebook or LinkedIn.

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  1. Matt Stigliano

    August 31, 2009 at 1:51 pm

    WARNING: if you are a Jerk in real life….. no Social Media in this world will mask that

    Ines – I mainly commented here just so I could send that quote to Twitter. It’s one that everyone should recognize. You can be who you want, but the real you will always shine through.

    I love when someone says something to you that’s simple and effective. It’s probably something you knew already, but hearing it out loud sometimes hammers it home.

  2. Derek Massey

    August 31, 2009 at 1:52 pm

    I’m about 6′ 3″ tall. Put all us 6′ 2″ or taller guys in a room, and we are about 3.9% of the population. Yet if you put 100 CEO’s in a room, a striking 30% of them are 6′ 2″ or taller. Anyone who has read Malcolm Gladwell’s “Blink” knows this.

    What’s my point?

    I’m lucky to be tall. I didn’t do anything special to become this tall, it just happened. Does it at least contribute to my success? Blink says it does.

    With social media, my height means nothing. It doesn’t add followers, friends, or influence. You could be 3′ 6″ and have the same amount of social capital as me. If you have better ideas, are more helpful and can better connect people than me, you will have a more meaningful and influential network. Height, good looks, nice dress, Ivy pedigree — these are are what used to win on the business battlefield, but don’t cut it online.

    Great article, Ines!

  3. Ines Hegedus-Garcia

    August 31, 2009 at 2:22 pm

    Matt – you always manage to put a smile on my face – thanks for sending the Jerk quote to twitter 🙂

    Derek – you totally got my point….it’s amazing how this medium gives opportunity to those that wouldn’t otherwise even get a chance (I know it’s shallow…..but we can’t turn our face to the rules of society).

    cheers to the short people!!! and to the tall ones like Derek as well

  4. Hal Lublin

    August 31, 2009 at 2:33 pm

    Totally agree with you, Derek. I’d like to think that I’m fairly good at getting a read on people, and I find that social media can allow people to get to know the real you quicker simply BECAUSE you aren’t hampered by physical preconceptions.

  5. Doug Francis

    August 31, 2009 at 2:45 pm

    In the past week I have had two similar conversations coming up with ideas or themes for friend’s blogs. In both cases, the conversations ended on a positive note with all sorts of creative ideas flowing.

    But both people started out poo-pooing blogging, Facebook-ing, and Twittering, but when a clear objective was refined and a strategy developed they were excited to get rolling.

    It is really nice to have someone say, “I really enjoy talking with you” when you have simply helped them get started.

  6. Ines Hegedus-Garcia

    August 31, 2009 at 3:28 pm

    Hal – I didn’t just mean physical preconceptions either – it’s also easier for many to be social on line who have not had much luck with real life social skills – I’ve even seen many overcome the lack of F2F social skills with the help of SM (no wonder there’s a social component in SM!!!) 😀

    Doug, and that little help of listening ear goes so much further in this medium. I, for one, have become a better listener

  7. Ian Greenleigh

    August 31, 2009 at 3:45 pm

    I may have said it before (apologies, if so) but my favorite part of social media is access. The fact that everyone is on a relatively equal playing field when it comes to social media is part of the reason people like me have access to people like, well, you. I am just starting my career and have little to show by way of milestones and measures of success, but I can be relatively certain that you will read this. Perhaps you will think about it, perhaps you will not. But at the end of the day, I put myself in front of you in a way that we are both comfortable with (as opposed to say, calling you), and I would not have been able to do so in another era. I would never have the cajones to pick up the phone and call someone like Redfin CEO Glen Kelman, but he has personally (and thoughtfully) responded to my comments on his blog. At the very least, we get to exchange ideas with those that would otherwise be inaccessible. This is priceless.

  8. Hal Lublin

    August 31, 2009 at 3:52 pm

    Good point Ines, I think the comfort of that computer screen makes a huge difference, I think one great thing that social media does is remove the awkwardness of the “meet n greet.” By time you physically encounter someone you’ve connected with online, you’re not really meeting them for the first time – you already have a comfort level with them that you’ve each developed on your own terms.

  9. Jeff Turner

    August 31, 2009 at 4:29 pm

    Damn straight!

  10. Ines Hegedus-Garcia

    August 31, 2009 at 5:01 pm

    Ian – you are absolutely right – access is an amazing part of social media – The fact that you can have a glass of wine with Sherry Chris from BHGRE or dinner with Pete Flint from Trulia would have never been possible in another era. SM also lets you have access to our sphere of influence’s sphere….which is incredible all by itself. But at the end of the day, it goes back to how you present yourself to the world and how you chose to share that “social capital” once you get it. (for the record, I would accept a call from you any day)

    Hal – ice breaker in steroids! i totally knew you before I met you F2F

    Jeff – I LOVE your deep contributions 🙂

  11. Jeremy Hart

    August 31, 2009 at 5:17 pm

    Derek – I think you hit it on the head with that comment.

    Ines (or anyone else that wants to comment), why do you think that the hard sell is still so prevalent in social media? You said yourself that with social media, you have the potential to mold yourself – and subsequently your message – however you want. Why does the “look at me, look at what I have to offer!” still get used so much when it’s not what the consumer wants?

  12. Ines Hegedus-Garcia

    August 31, 2009 at 5:29 pm

    Jeremy – I think it has to do with the battle of egos we have in real estate. The **I’m bigger than you, take a better profile photo and have been in the business 30 years doing it wrong but my “top producer numbers” don’t reflect that.** We can show our worth and our real selves, whether we’ve been in the business for a year or 20

  13. MIssy Caulk

    August 31, 2009 at 8:50 pm

    Computer screen or not, I is what I is.

    Nice, fresh look at social media.

  14. Matt Stigliano

    August 31, 2009 at 10:03 pm

    Ines – I only sent it, because it needed to be sent.

    Ian has a great point about access. I have spoken to people who I admire, respect, and want to be more like thanks to social media. I’ve had my words recognized by people who probably wouldn’t know who I was otherwise. I’ve spoken to CEOs directly and many non-CEO employees who were there to help and now are among my contacts and friends when I run into something.

    Jeremy – I think Ines is right. I also think it has to do with two parts of the same problem. The first part is that people don’t know any different. They’re doing it the way they always have. The second part is that there are people out there teaching it that way. I have heard several “gurus” in person state that if you can get enough followers, you’re broadcasting to a massive audience. If you have a million followers and only get a 0.5% return rate – you’re still getting 5,000 people to do whatever it is your broadcasting. In the world of social media, numbers like a million are not impossible.

    What people are missing is that they are not a million people paying attention, they are merely a list of followers that probably never read a word of what you said. Relationships and conversation still matter online. You may never meet some people, but you still have to have a connection in order to build something other than a pen pal.

  15. Ines Hegedus-Garcia

    August 31, 2009 at 10:37 pm

    Missy – and I really like what you is 😀

    Matt – you will always have those that will play the numbers game and what’s sad is that we are back to traditional methods that are “hit or miss” – If I was spending $10,000 in print advertising per month hoping to make $ off of 10% I was hitting and hoping that my ads in the paper would create a certain perception and in the end it always became a numbers game……a #’s game that made no sense to me.

    The concept has been taught for years and those people will never go away. What’s amazing to me is that the same people that teach the numbers game have some sort of fanatic cult following that blows my mind.

    Unfortunately for us, we are seeing those “cult leaders” joining in the SM bandwagon and expect to keep using their methods but now using the big trendy SM catch phrases to make believe they are at the top of the game…..maybe it’s not so unfortunate that they don’t get it.

  16. Sal Antsipenka

    August 31, 2009 at 10:47 pm

    A lot of real estate professionals turn to social video as an extension of their marketing effort and in my opinion that leaves a bunch of them disappointed. Social media is a full time job if you do it in general. It requires a niche as any other business to be fun and creative.

  17. Elaine Reese

    September 1, 2009 at 12:17 am

    Ok, I’ll fess up. I’m 5’7″, 110 lbs, and age 35. Do you buy that?

    Sometimes when I hear of people being conned by online dating, I wonder how they could be so gullible. Then it dawns on me that I’m developing those same type of relationships with the people that I meet on these various social networks. Hopefully, our group of folks aren’t so deceptive.

  18. Ines Hegedus-Garcia

    September 1, 2009 at 12:45 am

    Sal – some do claim you can do SM without going all the way. I don’t think there needs to be a niche necessarily, as long as you are consistent – but to take the question back to subject, even if you do choose to use video… can do it without pre-conceptions…..because we are not just talking about looks here.

    Elaine – what? you’re not? 🙂
    (I’ve thought the same thing about deception……but as I said with the “jerk” comment above…..true colors would eventually show)

  19. Matt Stigliano

    September 1, 2009 at 8:01 am

    Ines – Those cult-like leaders are using the buzzwords. I’ve seen it around me. I hate buzzwords. I try to avoid them. It does annoy me that some great words are stricken from my vocabulary because of a few that insist on drilling them into the ground. Oh well, time to invent new words I guess.

    @respres and I spoke to each other about the hard sell once and he said something so simple to me that it’s stuck with me all this time. The hard sell is still around, because it still works. People do get business with the hard sell or it would have died a long time ago. I don’t know how it still works, since there is nothing more repulsive to me and many I know, but somewhere out there is someone screaming “Please sell to me and be pushy about it!”

  20. Joe Loomer

    September 1, 2009 at 12:20 pm

    I’ll be 29 this Friday, or was it 46? Either way, if I’m not relevant or worse – if I’m rude – even the x-number of followers and friends I have won’t ready my posts.

    Navy Chief, Navy Pride

  21. Susie Blackmon

    September 1, 2009 at 8:32 pm

    Love getting to know people virtually and then meeting them IRL. I’m too darn old to try to be something I’m not! It is what it is. Many times you can get to know more about people by being social with them on-line first. Love the realtors who blast away on FB and Twitter “Oh I’ve been so busy with closings and showings and did you know I’m the featured realtor of the month?” Had you never met me in person I bet you’d never know I love Cowboys and horses. 😉

  22. Ines Hegedus-Garcia

    September 1, 2009 at 9:34 pm

    Matt – and NOW you are getting to the good part – we will attract “like minded individuals” through this medium. I hate hard sales and will never do it….I’m at peace with playing the “do onto others” game. Funny enough I have encountered people that want me to sell them and actually have confessed to feeling uncomfortable with my style ……..different strokes for different folks or as we say in Venezuela, “cada loco con su tema”

    Joe – rude? LMAO!!

    Susie – you totally rock – think of the diversity of people you meet on-line that you would usually not be exposed to? beyond powerful if you ask me. And for the cowboys and horses…….it’s written all over you 🙂

  23. Linsey

    September 11, 2009 at 12:59 am

    Sorry to be slow in my response – my reader has been ignored for far too long. Love this post. I’ve been amazed and thrilled by the opportunity the Social Media has given me to engage in conversations that fascinate and intrigue me. I’m no longer in a large office but I still crave the interaction of challenging thinkers and people asking the great questions. This has surely given me that.

    I also wonder about something. Just a theory but I think those that try to present anything they are not, find that they may pull it off for a week, maybe two, maybe a little more. But, before long, they realize transparency – intended or no – seems to be part of the social media reality.

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Business Marketing

Bite-sized retail: Macy’s plans to move out of malls

(BUSINESS MARKETING) While Macy’s shares have recently climbed, the department store chain is making a change in regards to big retail shopping malls.



Macy's retail storefront, which may look different as they scale to smaller stores.

I was recently listening to a podcast on Barstool Sports, and was surprised to hear that their presenting sponsor was Macy’s. This struck me as odd considering the demographic for the show is women in their twenties to thirties, and Macy’s typically doesn’t cater to that crowd. Furthermore, department retail stores are becoming a bit antiquated as is.

The sponsorship made more sense once I learned that Macy’s is restructuring their operation, and now allowing their brand to go the way of the ghost. They feel that while malls will remain in operation, only the best (AKA the malls with the most foot traffic) will stand the test of changes in the shopping experience.

As we’ve seen a gigantic rise this year in online shopping, stores like Macy’s and JC Penney are working hard to keep themselves afloat. There is so much changing in brick and mortar retail that major shifts need to be made.

So, what is Macy’s proposing to do?

The upscale department store chain is going to be testing smaller stores in locations outside of major shopping malls. Bloomingdale’s stores will be doing the same. “We continue to believe that the best malls in the country will thrive,” CEO Jeff Gennette told CNBC analysts. “However, we also know that Macy’s and Bloomingdale’s have high potential [off]-mall and in smaller formats.”

While the pandemic assuredly plays a role in this, the need for change came even before the hit in March. Macy’s had announced in February their plans to close 125 stores in the next three years. This is in conjunction with Macy’s expansion of Macy’s Backstage, which offers more affordable options.

Gennette also stated that while those original plans are still in place, Macy’s has been closely monitoring the competition in the event that they need to adjust the store closure timeline. At the end of the second quarter, Macy’s had 771 stores, including Bloomingdale’s and Bluemercury.

Last week, Macy’s shares climbed 3 percent, after the retailer reported a more narrow loss than originally expected, along with stronger sales due to an uptick in their online business. So they’re already doing well in that regard. But will smaller stores be the change they need to survive?

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Business Marketing

Why you must nix MLM experience from your resume

(BUSINESS MARKETING) MLMs prey on people without much choice, but once you try to switch to something more stable, don’t use the MLM as experience.



Discussing including MLM experience on a resume.

MLM experience… Is it worth keeping on your resume?

Are you or someone you know looking for a job after a stint in an MLM? Well, first off, congratulations for pursuing a real job that will provide a steady salary! But I also know that transition can be hard. The job market is already tight and if you don’t have much other work experience on your resume, is it worth trying to leverage your MLM experience?

The short answer? Heck no.

As Ask the Manager puts it, there’s a “strong stigma against [MLMs],” meaning your work experience might very well put a bad taste in the mouth of anyone looking through resumes. And looking past the sketchy products many offer, when nearly half of people in MLMs lose money and another quarter barely break even, it sure doesn’t paint you in a good light to be involved.

(Not to mention, many who do turn a profit only do so by recruiting more people, not actually by selling many products.)

“But I wouldn’t say I worked for an MLM,” you or your friend might say, “I was a small business owner!”

It’s a common selling point for MLMs, that often throw around pseudo-feminist feel good slang like “Boss Babe” or a “Momtrepreneur,” to tell women joining that they’re now business women! Except, as you might have guessed, that’s not actually the case, unless by “Boss Babe” you mean “Babe Who Goes Bankrupt or Tries to Bankrupt Her Friends.”

A more accurate title for the job you did at an MLM would be Sales Rep, because you have no stake in the creation of the product, or setting the prices, or any of the myriad of tasks that a real entrepreneur has to face.

Okay, that doesn’t sound nearly as impressive as “small business owner.” And I know it’s tempting to talk up your experience on a resume, but that can fall apart pretty quickly if you can’t actually speak to actual entrepreneur experience. It makes you look like you don’t know what you’re talking about…which is also not a good look for the job hunt.

That said… Depending on your situation, it might be difficult to leave any potential work experience off your resume. I get it. MLMs often target people who don’t have options for other work opportunities – and it’s possible you’re one of the unlucky ones who doesn’t have much else to put on paper.

In this case, you’ll want to do it carefully. Use the sales representative title (or something similar) and, if you’re like the roughly 50% of people who lose money from MLMs, highlight your soft skills. Did you do cold calls? Tailor events to the people who would be attending? Get creative, just make sure to do it within reason.

It’s not ideal to use your MLM experience on a resume, but sometimes desperate times call for desperate measures. Still, congratulations to you, or anyone you know, who has decided to pursue something that will actually help pay the bills.

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Business Marketing

This smart card manages employee spending with ease

(BUSINESS MARKETING) Clever credit cards make it easier for companies to set spending policies and help alleviate expense problems for both them and their employees.



Spendesk showing off its company credit cards.

Company credit cards are a wonderful solution to managing business expenses. They work almost exactly like debit cards, which we all know how to use, am I right? It is the twenty-first century after all. Simply swipe, dip, or tap, and a transaction is complete.

However, keeping up with invoices and receipts is a nightmare. I know I’ve had my fair share of hunting down wrinkled pieces of paper after organizing work events. Filling out endless expense reports is tedious. Plus, the back and forth communication with the finance team to justify purchases can cause a headache on both ends.

Company credit cards make it easier for companies to keep track of who’s spending money and how much. However, they aren’t able to see final numbers until expense reports are submitted. This makes monitoring spending a challenge. Also, reviewing all the paperwork to reimburse employees is time-consuming.

But Spendesk is here to combat those downsides! This all-in-one corporate expense and spend management service provides a promising alternative to internal management. The French startup “combines spend approvals, company cards, and automated accounting into one refreshingly easy spend management solution.”

Their clever company cards are what companies and employees have all been waiting for! With increasing remote workforces, this new form of payment comes at just the right moment to help companies simplify their expenditures.

These smart cards remove limitations regular company cards have today. Spendesk’s employee debit cards offer companies options to monitor budgets, customize settings, and set specific authorizations. For instance, companies can set predefined budgets and spending category limitations on flights, hotels, restaurants, etc. Then they don’t have to worry about an employee taking advantage of their card by booking a first-class flight or eating at a high-end steakhouse.

All transactions are tracked in real time so finance and accounting can see purchases right as they happen. Increasing visibility is important, especially when your employee is working remotely.

And for employees, this new form of payment is more convenient and easier on the pocket. “These are smart employee company cards with built-in spending policies. Employees can pay for business expenses when they need to without ever having to spend their own money,” the company demonstrated in a company video.

Not having to dip into your checking account is a plus in my book! And for remote employees who just need to make a single purchase, Spendesk has single-use virtual debit cards, too.

Now, that’s a smart card!

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