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3 ways Chinese investors, American workers miscommunicate

The are common problems with immigrant managers, but these pitfalls can be avoided by knowing the common miscommunication problems.

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Chines Executives negotiation

Chines Executives

The Immigrant Manager

With government programs like EB-5 and other visa extensions that lead to green cards or permanent residence status, many of the burgeoning, entrepreneurial upper class of China are looking to expand and open businesses locally on American soil. As such, a whole new type of manager is emerging: the Immigrant Manager. While many of these managers are driven, visionary and productive, there are some who exhibit the down side of being an Immigrant Manager.

A businessman recently came to me with a cultural query: his boss, a new immigrant from China was changing before his eyes. The two had initially seen eye to eye on projects, management styles, and the vision of the company. But lately, their hidden differences were beginning to surface. The businessman sited examples of his boss going back on his word, being swayed by familial forces, and even went so far as to question his boss’ interest in the company at all. As he described more problems and issues that he was having, I listened intently, and began to draw parallels to other scenarios I’ve been asked to “translate.” This man’s problem wasn’t at all unique. In fact, he seems to be experiencing the down side of having an Immigrant Manager.

3 Common Miscommunication Problems

1. Heavy family interaction
Having family businesses is not uncommon. The problem arises for Immigrant Managers when they let family interaction present problems in the business based on culture or emotion. The recurring theme I’m seeing is a dominant spouse, parents, or in-laws having a say in a business they have very little contact with. Culturally and typically, a good son will heed the advice of elders. This external, albeit well-meaning advice, could hinder clear communication.

2. Split focus
A recent immigration study said that the immigrants who make it to America are, in fact, their country’s “cream of the crop,” as they defy all odds to bring their dreams to fruition. Truer words were never uttered! While they are successful superstars, they often are involved in more than one project (company, joint venture, investment, partnership, etc.) at a time. Therefore, their attention and focus may be split among many businesses. So while you, the employee, thinks the company for which you work is the end all-be all, the Immigrant Manager may ineffectively communicate at times, or be accused of not being attentive enough because of split focus.

3. Misaligned intentions
This is the biggest cause of communication breakdowns with Immigrant Managers, in my experience. The reasons Joe opens a business may not be the same reasons Jung opens a business. Remember, the Immigrant Manager is a unique businessperson. With the resources it took to get to America and set up shop, some don’t have to work at all. The business they start or manage could be a hobby or a place for them to keep busy (and be productive) while in America. While the company message may tout loyalty, focus, and customer satisfaction, the Immigrant Manager could be just bidding their time until they return to their home country.

The takeaway

All in all, the review of Immigrant Managers has been positive. Most data seems to suggest an evolved, higher-level work ethic in immigrants who are here to work. While these miscommunication reasons could be regionally and industry biased, they are anomalies that strive to encapsulate a small percentage of problems voiced about Immigrant Managers.

Monica Moffitt, founder and Principal Cultural Consultant at Tianfen Consulting, Inc., has traveled the world and enjoys linguistics and all things culture. Having split her career between project management and business analytics, Monica merges logic, fluency in Chinese and creativity in her new role as cultural consultant. She received a Bachelor of Arts in East Asian Studies/Chinese from Vanderbilt University and a Master of Business Administration (International Management and Marketing) from University of Texas at Dallas.

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Business News

Why the world is looking at HEB as the model for preparedness

(BUSINESS NEWS) HEB didn’t react quickly, they had been planning and putting processes in place for years. Businesses that want to live through hard times need hard plans.

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HEB store front

In the midst of COVID-19, there seems to be a grocer retailer that should be recognized for how they quickly adapted their processes and supply chain as it relates to providing one of the most essential items we all need: groceries.

HEB is a regional grocer with over 400 stores in Texas and Mexico. In January 2020, they were recognized by Business Insider as being one of the best grocery stores in America. Now if you live in Texas for example, you probably have your own reasons why you love HEB (based in San Antonio, TX) but here are some reasons to truly appreciate their leadership, management and partners even more.

They actually have been working on their pandemic and influenza plan since 2005. When Hurricane Harvey hit Houston and surrounding areas extremely hard in 2017, HEB was instrumental in helping the communities to rebuild. They have done an incredible number of things like:

  • Implementing a Director of Emergency Preparedness
  • Offering raises to their store managers and employees (called partners) as a great incentive to keep up their great efforts and work
  • Allowed the partners flexibility in sick leave
  • Worked with supply chains early on identify areas that needed additional attention and how to still manage daily shipments of food and other grocery items
  • Put in signage in stores and setting up lines to help manage the amount of people in stores and the guides for social distancing
  • Adjusted store hours so that there would be ample time to re-stock overnight to meet consumer demands
  • Set limits on some items early on so that more customers would have access to those that they need
  • Continue to monitor the situation and adjust as needed
  • Received praise even from the popular Bren Brown about their Daring Leadership

While we continue to navigate what our day to day looks like, it seems like a great idea to take learnings from who is doing it well and give praise to those that are aiding however they can in this current climate and we are forever grateful for access to groceries, toilet paper and other things – thank you, HEB.

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Business News

34 places to find open remote jobs available now

(BUSINESS NEWS) With everything seeming in flux and uncertainty, there are still companies with open positions who are looking to hire people right now, so jump to it!

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positions for hire

It goes without saying that these are difficult and unusual times. The number of Americans that have filed for unemployment has hit over 6.6 million and many more will be adding to that number in the coming weeks. In March alone, 701,000 jobs were cut by employers in the United States.

A Job Quality Index, developed by Cornell Law School and others, finds that 37 million jobs may be at risk. A

ccording to the study, “The list assumes that the COVID-19 crisis does not ultimately result in widespread, long-term, layoffs of goods-producing workers (i.e. that the crisis will be of modest duration). It focuses on those workers in sectors that are effectively being forced to shut down as a result of social-distancing recommendations or shelter-in-place requirements.”

While everything is changing around us every single day, something that remains a constant is a fact that people need money. Online businesses, delivery services, grocery stores, and the like are busy like they’ve never been before. As a result, a number of companies within these industries are looking to hire people immediately.

We even have our own Facebook Group dedicated to remote work, Remote Digital Jobs.

Check out the list below to see 34 companies or search sites that offer remote jobs currently open:

Aetna
Amazon
AngelList
A Place for Mom
Apple
BMarko Structures
Bellhops Online Service
Collage.com
CVS
Dollar General
Domino’s
DoorDash
GrubHub
Humana
Instacart
Intuit
Kelly Services
Kroger
Lionbridge
LiveOps
Nielsen
Outschool
PagerDuty
Papa John’s
Pizza Hut
PepsiCo
Publix
Redox
Rosetta Stone
UnitedHealth Group
Walgreens
Walmart
Williams-Sonoma
Worldpay
Xerox
Zoom

Additionally, Get Hired via LinkedIn is continuously updating who is currently hiring. According to the description from curator Andrew Seaman, “Companies from industries spanning from technology to retail are hiring to meet increased demand caused by the coronavirus pandemic. Below is a regularly updated list of companies hiring right now.”

As noted, the list above are all companies and sites offering remote/work-from-home positions. The Get Hired list may include positions that require on-site work.

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Business News

Debunking ridiculous remote work myths (and some serious survival tips)

(BUSINESS) People new to remote work (or sending their teams home) are still nervous and have no concept of what really happens when people work from home. We’ll debunk that.

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With an entire nation (or planet) moving to a remote workforce in the midst of a global pandemic, we’re hearing some pretty wild misunderstandings of what remote work is, and how it functions effectively. Bosses are scrambling to buy up spying tech for some good ol’ hamfisted enforcement.

For those of us who have been remote for ages, it’s fascinating to watch the transition. And also offensive. People tweeting about getting to take naps and not wear pants. That’s not remote work, that’s just you being unsupervised like a child for five minutes, KEVIN.

I was chatting with my buddy Michael Pascuzzi about remote work (full disclosure, he’s a Moderator in our Remote Digital Jobs group) and despite cracking many jokes, we realized there is a lot of noise to cut through.

In the spirit of offering meat for you in these hungry times, Michael offered to put his thoughts on paper. And why should you listen to him? It’s because he has worked for several tech companies, both startups and enterprises including TrackingPoint, 3DR, and H.P. He currently works remotely for Crayon, a Norwegian Digital Transformation, and Cloud Services company. He holds an M.B.A. in Digital Media Management from St. Edward’s University and a B.A. in Art History from the University of Connecticut. He’s also wonderfully weird. And a remote worker.


In his own words below:

So you’re working remotely now. Cool.

At first, it feels.. strange. But, as you get into it, you’ll get comfortable with your routine.

I’m sure you have a preconceived notion of remote workers. You probably thought this type of work was just for Unabombers and nomads. Maybe you don’t think you have a real job any longer because you’re doing it in your Underoos.

While, yes, working from home does allow you the option to work in your underwear, you still probably shouldn’t. There’s a lot to working from home and getting work done. You’re going to get a crash course in the coming weeks. I’m going to give you a leg up on your peers by telling you what you really need to know and what nobody else is telling you about remote work.

The following is a cheat sheet to getting ahead of your peers – and maybe make a case for you to continue in this lifestyle after the pandemic has subsided.

1. Working remotely doesn’t mean playtime

Right now, you’re roughly one week into your new working arrangement. You’ve got your table, your computer, and your whole set up. You’re also taking advantage of:
– The creature comforts of home
– Nobody looking over your shoulder

Irish coffees for breakfast, no pants-wearing, and naps during lunch are all available to you now that you work from home. And let’s not forget about #WhiteClawWednesdays!

These are all terrible ideas.

Here’s why:

If you come to a phone/video meeting drunk, we’ll know. If you’re on a video call with bedhead and a wrinkled shirt, we’ll assume you’re unprofessional. White Claw Wednesdays are probably okay in moderation, but taking a shot every time Karen says something annoying on a conference call is a bad idea!

Working from home should be an enjoyable and comfortable experience, but it shouldn’t be fun. It’s still work; and work sucks.

2. Working remotely should give you a better work/life balance:

Initially, you’ll find it hard for you and for your employer to separate your work hours from your life hours. Staying working only during your work hours is VITAL to keeping your sanity. Microsoft Office 365 has a tool that measures your wellbeing in “My Analytics.” Below is a picture of my wellbeing for this month. It’s not good.

digital accounting of wellbeing

The leadership team and managers at my company stress wellbeing. We take that chart seriously, and failing to have quiet days doesn’t make you look like a hard worker. Hard workers get shit done 8-5.

3. Working remotely also doesn’t mean firing the nanny

Working remotely doesn’t equal additional family time. Your work hours are your work hours. The pandemic quarantine doesn’t leave a whole lot of options for families to coexist without overlapping.

And it’s okay to occasionally have a “coworker.” But, you need to create your own private workspace within the hustle and bustle of homeschooling going on around you.

Here are a few more best practices you won’t read anywhere else:

You’ll need to learn to distance yourself from “work” when no longer at your “office.” This means powering down at the end of the day. Having a work/life balance when you work from home tends to swing in the opposite direction than you probably assumed; work can take over your life.

  • You’re going to have to turn off mobile notifications 100% of the time. It’s a pandemic, you’re not traveling; you don’t need them on – ever.
  • Turn off your computer at the end of the day. It’s good for your computer, and it’s fantastic for your mental health.
  • If your manager needs to reach you or you need to contact a direct report, just follow the wise words of Kim Possible: Call me, beep me if you wanna reach me.
  • You must wear pants. (FYI guys, dark leggings look like real pants and are super comfortable) Get ready for your day as if it were a regular office. Take a shower, shave, comb your hair, eat breakfast in the kitchen, wear jewelry. Look like you give a damn.

  • You must turn on your camera for video calls (and please don’t take your laptop into the bathroom. no field trips). Nonverbal communication accounts for 93% of all communication. We need to see your face, your posture, your eyerolls.
  • All of your calls should be video calls. You’ll find you’ll miss humans if you do not see them daily.
  • Clean the room (or at least directly behind you). We shouldn’t see laundry and quarantine snacks in the background. We absolutely should never HEAR you opening a bag of chips.
  • Close your door. Kitchen, office, bedroom… whatever you’re using needs to be YOUR space. It’s your office. Your clubhouse. Only one Homer allowed.

And for the love of all that isn’t COVID, please wear pants.

More resources:

I’m on a team at Crayon that freely consults on working remotely and cloud technology. This isn’t a sales pitch. If you have questions or need productivity tips, you can always email my team directly at contact.us@crayon.com.

Meanwhile, here are some additional resources to dig into:

  1. 20 tips for working from home
  2. Guide to engaging a distributed workforce
  3. Top 15 tips to effectively manage remote employees
  4. How to make working from home work for you

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