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Opinion Editorials

10 ways to digitally declutter and change your whole mindset

(OPINION EDITORIAL) One of the easiest ways to boost creativity and productivity is to do a spot of cleaning- both physically and digitally.

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Decluttering digitally

As more and more of our lives have moved digitally – our hard drives and cloud storage have become the 21st century junk drawer. It’s about time for some spring…er…autumn cleaning, and one of the places that could use straightening up is our tech.

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Digital clutter not only eats up memory – a premium on phones or tablets, but it slows us down, makes us feel like we have too much going on, and blocks the gorgeous photos that we set as our wallpaper. Here’s a few tips/ideas to help jumpstart your list:

1. CLEAN THAT DESKTOP

Like a messy workspace, a dirty desktop on your mac or pc looks terrible! Clean up those files and folders, and delete those application shortcuts you don’t need. Put a nice zen or minimalist background (or a picture of your dog/child/Subaru) to show off that shine.

Smart Folders – Set up your folders and documents in a good folder system. Organize by subject or date, and know when to toss old files. A logical folder system means you don’t waste time hunting through things.

2. Unsubscribe

For the most part, we receive way more retailer notices then we can ever use. If you find yourself ignoring those, just go ahead and unsubscribe – or at least reduce the email in the preferences options found at the bottom of every email. You can also junk old RSS feeds!

3. Toss the Downloads

The downloads folder in your mac or pc gets anything you pull from a browser. That’s often a digital junk drawer that takes up a lot of space on your hard drive. Sort by date, and either delete or organize what’s in that folder.

4. Cut the Lights and Sound

If you have movies or music you don’t listen to, delete it from your phone or hard drive space. Chances are, most major media services remember your purchase and can be downloaded or streamed in the future.

5. Close or Forward unused email accounts

If you have unused email accounts that you don’t want, either close the account or forward to an active email – this is especially great for those university emails that you don’t remember your password to because you graduated in five or ten years ago.

6. Slow that Camera Roll

Your camera roll on your phone is another big user of space. Delete any photos that are poor quality or that have no value. Import or organize your photos in something like Dropbox or Google Drive if you need to make space.

7. Clear out your inbox

That little red notification icon on my iPhone drives me crazy. Regularly keeping your inbox clean can not only help you find emails easier, but ensure you don’t miss a bill or important communication.

8. Use email filtering

If you can’t bring yourself to empty your inbox, use filtering to move emails to certain folders, like IMPORTANT, IGNORE, COUPONS, etc. Filtering tools exist in Gmail, Exchange, and iCloud Mail.

9. Uninstall Applications and Software

If you have software you don’t use on your computer – take it off. You can always download it again. If you’ve been afraid of deleting Flappy Bird from your phone – it’s okay. You can always re-download purchased phone apps as well.

10. Delete the Social Media Noise

If you have friends, pages, and follows on Facebook or twitter that don’t bring you any value, cut them out. Or be liberal with the unfollow/unsubscribe/mute functions.

Get to it, Lars

In many ways, digital clutter is just as bad for us as physical clutter. It detracts from our enjoyment and takes us away from the content and work we want to get to. Take a few minutes, cut the kilobytes, and don’t let tech take your time. Get cleaning!

#DigitallyDeclutter

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Kam has a Master's degree in Industrial/Organizational Psychology, and is an HR professional. Obsessed with food, but writing about virtually anything, he has a passion for LGBT issues, business, technology, and cats.

Opinion Editorials

What Swedish Death Cleaning your office looks like

(PRODUCTIVITY) If you need any motivation to clear the clutter check out dostadning, aka Swedish Death Cleaning. It won’t kill you but it’ll make you feel super metal while you clean.

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You’ve probably heard of “The Life-Changing Magic of Tidying Up” as one of many titles focused on keeping your life organized and stress free. However, I bet you’ve never heard of dostadning, or, “The Gentle Art of Swedish Death Cleaning.”

Alarmed yet? Don’t be; while it’s exactly as morbid as it sounds, it’s not as morose as you would think.

Dostadning, sometimes called “death cleaning” is a Swedish term referring to a process of permanent cleaning conducted throughout your Golden Girl years, usually starting around age 50. The goal of the process is to alleviate the burden of tidying up from your surviving family once you pass away.

It is currently having a day in the sun thanks to Margareta Magnusson, who is publishing a book on this topic.

The process is rooted in common de-cluttering mantras; only hold onto things that you actually use and actually bring you joy. Nothing you can’t find in your other “simplify your life” bestsellers. However, the spectre of the end of life does hang over the process, and that results in a few unique elements.

First of all, talk of death cleaning is highly encouraged amongst family and friends. Not only does this create accountability, but it also reduces the stigma around the process of passing on.

There’s also the idea of giving things you don’t want away as gifts to friends. It’s a way of creating happy memories for others, little pieces of yourself that can stick around.

In addition to creating these new memories, dostadning encourages personal reflections on your old memories. Clearing out clutter means making more space in your life for things that truly matter; anything negative or neutral gets the metaphorical boot.

That simplicity and self-reflection is a form of self-care, bolstered by the fact that, post-cleaning, you are supposed to treat yourself to something you like.

Because of the focus on long-term organization, dostadning stands out as a more long-term solution, as opposed to the temporary fix of “tidying up.” No matter where you are in life, it’s important to remember to make time to address the cause of clutter, rather than addressing clutter as a symptom that needs a band-aid.

Perhaps you could dostadn your desk? You’ve probably got a few receipts from lunch last month you don’t need anymore or maybe you’re a water bottle collector — you know the ones that get a water bottle and don’t finish it but then get a new one anyways and then somehow wind up with a collection of bottles on and around your desk? Maybe you’ve kept every single stapler you’ve ever been given but let’s be real, do you need 5 staplers?

Maybe your clutter isn’t on your desk, but it’s in your drawers. Or maybe, just maybe it’s in the break room. Wherever your clutter lie beginning to simplify and purge things will make you (and your co-workers) happy.

By focusing on changing the way you organize things as a whole, you may find your efforts to reap longer-lasting returns.

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Opinion Editorials

Disrupting the idea that tech is the disrupter of modern business

(OPINION EDITORIAL) In a world of streaming, apps and have-it-now, it is easy to think of technology as a disrupter. But is that the issue or the symptom of a bigger issue?

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Customers matter

Amazon didn’t kill the retail industry, they did it to themselves with bad customer service. Netflix did not kill Blockbuster, they did it to themselves with ridiculous late fees. Uber did not kill the taxi business, they did it to themselves by limiting the number of taxis and with fare control. Apple did not kill the music industry, they did it to themselves by forcing people to buy full-length albums. AirBNB did not kill the hotel industry, they did it to themselves by limited availability and pricing options. Technology by itself is not the real disrupter.

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Being non-customer-centric is the biggest threat to any business. Not my words, they’re rad. That’s Davis Masten, making an elegant and effective argument for the disruption business model. Let’s get less concise.

User experience

Mr. Masten absolutely isn’t wrong. Every success story he lists got its customers based on a smooth, convenient user experience, and I’ll wager everybody reading this has a hilarious horror story about at least one of the failures.

He does undersell tech a bit. The music industry didn’t force people to buy full albums. You could buy all the singles you wanted. They were just a pain in the posterior to sort and store. Then, iTunes. If AirBNB is killing hotels it’s doing it darn slowly (which I guess might be worse?) and Netflix coexisted with Blockbuster until the former went streaming.

But that’s a quibble. Even in cases where the new model didn’t disrupt the old one until certain tech was in place, that tech was invariably in the service of a convenient, cost-effective user experience. That’s Mr. Masten’s point. Whoever wins at that, wins. Truth.

The question I really want to address: what then?

What then?

That’s a question the disruption business model has a bad habit of not answering. Well, I mean, there’s the Uber answer, the Uber answer being “behave contemptibly for years on end until your own shareholders kick you out despite you making them money.” Never give the Uber answer.

It is not a good answer.

For folks looking to be Travis Kalanick in 2013 without being Travis Kalanick in 2017, a level of responsibility is called for. As Mr. Masten points out, “disruption” usually means a smoother, simpler user experience beating the tar out of an older, clunkier one. That’s great!

It also comes with collateral damage.

Terms of employment

The ride-sharing model – and this is everybody, I’m not just picking on Uber – depends on drivers being legally self-employed. AirBNB depends on hosts not having to meet hotel regulations, and guests not expecting them. Put differently, if Uber and Lyft had to pay a living wage and offer benefits, or AirBNB hosts had to meet hotel cleanliness standards out of pocket, those services would keel over and die in a week.

That cash-in-hand approach absolutely makes things simpler for the company and the customer.

To be especially callous, it may also encourage a better user experience because workers are broke and terrified of losing their jobs, unlike, for instance, unionized cab drivers.

It’s also precarious in the extreme, and not just for employees. The Uber/Netflix model is a confluence of easy user experience and the technology that empowers it. That being the case, there will be a new “disruption” every time the tech gets measurably better. Conservatively, we’re ten years out from self-driving cars. Executives at Uber, Lyft, Amazon, Grubhub and every other “disrupter” that uses vehicles – so, all of them – would probably like that to be five years. Their drivers probably feel otherwise.

That’s the Uber error (I have now resumed picking on Uber).

They missed that “customer-centric” means more than “convenient.”

It also means “up to the customer’s standards of good business.” They couldn’t manage that even when it came to their own internal culture, and they paid for it with a public scandal, a non-negligible market segment who refuse to use their brand on principle, and “Uber, but for…” becoming a punchline.

Sustainability of disruption

The disruption model, which was synonymous with fast profits from streamlined processes, is rapidly becoming synonymous with fast failure, toxic corporate culture and horror stories of low pay and poor treatment of customers and employees alike. For those of us ancient enough to remember it recalls the change in public perception of the term “dot-com,” and seriously, short of literal Internet access, anything affiliating your business with the dot-com bubble is not your friend.

That’s still reversible, and Mr. Masten provides a superb starting point.

“Disruptive” companies generally do their disrupting by streamlining user interaction, and whether you’re writing an app or running a bank, user interaction is the most important thing.

Customer-centric

But user interaction isn’t limited to purchasing your service, and Econ 101 notwithstanding, customers buy based on more than who offers most for cheapest. In the frighteningly transparent 21st century, being customer-centric means addressing human values along with economic ones, guaranteeing that when you profit, so do your customers and employees. If your standards don’t stand up to the people who buy what you’re selling, you will not be selling it long.

That’s what “customer-centric” means. You can’t disrupt forever. Eventually, you have to build.

#Disrupters

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Opinion Editorials

How to impress people by being stupid (and when not to)

(EDITORIAL) Did you know that admitting you don’t know something can be a respectable business move? But in other situations, you better avoid it.

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You want to impress people, right?

My first job was at my aunt and uncle’s children’s bookstore, long before it was legal for me to work. My aunt drilled into me the best customer service tips I’ve received in my life. By age 13, I could answer the phone like a pro, help an aimless mother compile a bevy of meaningful gifts based on her child’s age, I could operate a register, and knew when to be patient, when to rush, when to jump, and when to sit still.

If I didn’t know the answer to any of her questions or the questions of a customer, “I don’t know” was never an acceptable response. “I don’t know, but I will find out for you right now” sufficed, but “I don’t know” was deemed ignorant, rude, and in some cases, disrespectful.

42Floors.com Founder, Jason Freedman has waxed poetic about the power of the phrase “I don’t know,” noting that when you use the phrase, even if you think you look stupid, it validates everything else you’ve said as honest rather than salesy bullshit, and rather than your just nodding your head in agreement with everything, even when you’re lost. Go read it so the rest of this editorial makes sense…

Contrasting my experience with the phrase with Freedman’s has had my mind in some knots today as I’ve sorted out why I agree with both my aunt and Freedman.

I realized that there is context in which using the phrase is actually appropriate, and advantageous, because looking stupid can actually lend credence to your words, but at some times, it is a lazy response to a request.

So which is better?

So, which is it? Use the phrase liberally, add “but I’ll find out,” or strike it from your vocabulary?

When speaking to a boss or someone that is requesting something from you, take my aunt’s advice and admit that you don’t know but that you will immediately learn the answer. If you are pitching to investors or talking to potential hires or partners, use it liberally to strengthen your other answers. You get the picture.

Freedman is right – there is value in using the phrase, but in some situations, there is value in adding the followup that you’ll find out immediately what the answer is. Both scenarios may make you feel stupid, but they both have a tremendous amount of value and are instant trust builders.

This editorial was originally published in 2014.

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