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Lani Rosales
April 6, 2010 at 12:45 am
I support the above items and I would add that cell phone bills should not only be redesigned but should include clear information on which governmental agency oversees grievances. Try asking an hourly employee which regulatory committee oversees cell phone user abuses and you’ll get deer in the headlights.
For example, we were charged taxes for Arizona and Texas for five years and continually had to ask the Arizona taxes be removed since we live in Texas and clearly not in Arizona, yet for years we had to call in over and over and be reimbursed the amount they could not make disappear (and yet it shows up from time to time). We asked to speak to supervisors on the phone, asked people in the store to look at it, blah blah blah, but when we finally asked what regulatory agency was over Sprint, the answer was refused. It should be clear on my bill, just like warnings on cigarettes, MY RIGHT should be that of recourse.
All that said, I understand the times call the most attention to unlocking phones right now given the pace of technological advances, but in rural areas, coverage is promised but not received, leaving users with a two year contract and no service.
Benn Rosales
April 6, 2010 at 11:07 am
This is rather two fold, if it’s not about device exclusivity (iphone, palm, etc…) and only about choosing carriers then you get better carriers, not better devices. I don’t see a BOR as incentive to inspire creativity as it is a move to drive choice.
Soon the federal government will oversee an overhaul of telephone carriers from landline to voip similar to the move from analog to digital television- when this happens, any bor should be in place, because that’s when things are going to get buck wild.
CassieS
May 20, 2010 at 6:21 am
I grew quite fed up with constant bill hassles, hidden charges etc and decided to vote with my wallet. When the time came to renew my cell contract I simply didn’t bother. I went with a prepaid carrier (NET10) and what a relief! No more bill issues, no more hidden charges, no more roaming charges, no contract – hence no ETF and I can switch at the drop of a hat. The carrier obviously knows this because I find they try harder, they have lower prices and yet they provide excellent coverage! If more people just voted with their money/support we wouldn’t have to rely on regulation. Just MHO.