In this day and age the cult of positive thinking and “the law of attraction” are still very much alive and well in the business services industry. Here are a few simple questions that you can ask prospective business service providers to help you gauge if they are the real deal or just caught up in the fad of “say yes to everything,” or “outsource everything” being populated online by countless “thought leaders” and cult gurus. Classic con artist.
Lots of people will ask, “What’s the harm of people trying to make something of themselves?”
Well, I’m here to tell you there is huge harm in taking risks with a client’s money and manipulating people into trusting their “expertise” when they have none.
Business owners: Due diligence is more important than ever these days.
There are whole communities of people helping to prop each other up as experts in fields they know nothing about while outsourcing their tasks with little or no oversight into the actual work being done on your behalf.
It is nearly impossible for you to tell if this is even going on. Don’t worry. I am here to help you avoid a con artist.
How? By showing you how to weed out the bad actors by asking really simple questions.
This set of questions is perfect for people who need to distinguish if the expert they are talking to is really just an expert in bullshit with a likable personality.
Why do these questions work? Because people who are into this kind of stuff are rarely hesitant to talk about it when you ask them direct questions. They believe that what they are doing is a good thing and so they are more open to sharing this information with you because they think by you asking that you are also into similar things.
It is a fun little trick I picked up while learning to do consumer polling and political surveying.
The Questions:
-
- Who influences you professionally?
-
- Do you follow any “thought leaders” “gurus” or coaches? If so, who?
-
- What “school” of thought do you ascribe to in your profession, and where do you learn what you know?
-
- Are there any industry standards you do not agree with?
-
- How do you apply the services you offer to your own company?
-
- Can you please tell me the background of your support staff and can I see their CVs?
-
- Do you outsource or white label any of the work your company does?
-
- May we audit your process before buying your services?
-
- May we discuss your proposed strategies with others in your industry to ensure quality?
-
- Would you be open to speaking with an independent consultant that is knowledgeable about your industry about your proposals?
-
- Can you show me examples of your past successful jobs?
-
- Do you have any industry-accepted certifications and how many hours of study do you do in a year to keep your knowledge up-to-date and current?
-
- How many clients have you had in the past?
-
- How many clients do you have currently?
-
- How many clients are you able to handle at one time?
-
- How many other clients do you have that are in the same industry as my company?
-
- How long is your onboarding process before we start getting down to actually making changes to help solve the issues my company is facing?
-
- Can you explain to me the steps you will take to identify my company’s needs?
-
- Have you ever taken a course in NLP or any other similar course of study?
-
- Have you ever been a part of a Multi-Level Marketing company?
Fun. Right? Well, we aren’t done.
It is not just enough to ask these questions… you have to pay attention to the answers, as well as the WAY they are answering questions.
And you also have to RESEARCH the company after you get your answers to make sure they ring true.
You cannot keep accepting people at face value, not when the risk is to your business, employees, and clients. There is little to no risk for a person who is being dishonest about their capabilities and skillsets. They will walk away with your money, ready to go find another target for a chance meeting that seems amazingly perfect.
Do not leave your business decisions to chance encounters at networking events. Research before saying yes.
No matter how likable or appealing the person you are speaking with is.
How do you research? Easy. THE INTERNET. Look at the website of the company you are considering working with.
-
- Does it look professional? (do not use your website as a standard for professionals unless you have had it done by a professional)
-
- Can you see a list of their past clients?
-
- Do they effectively tell their story as a company or are they just selling?
-
- What do their social media profiles look like? Do they have many followers? Are they updated regularly?
-
- Do they have any positive reviews on social sites? (Yelp, Facebook, Linkedin, etc)
You can also do some simple things like running SEO Website Checkers on their websites. There are tons of these online for free and they will give you a pretty good indicator of if they are using best practices on their websites – you can even do this research on their clients’ websites.
Also, if you know anything about SpyFu, you can run their website through that to see how they are doing their own online marketing (the same can be said for their clients if they are selling this service).
Facebook also has a cool section that shows you ads that a Page is running. You can find this info connected to their business Page as well as the Pages they manage for their clients as well. None of these things automatically disqualify a potential service provider, but their answers to the question of “why” things are the way there are might be very illuminating to you as a business owner.
This may seem like a lot of work, and it can be if you do not do these things regularly and have them down to a system, but the cost of not doing these things is way too high. A con artist is born every day, thanks to the internet.
You have a right as a business owner considering services from a vendor to ask these questions.
They also have the responsibility as a service provider to answer these questions in a professional manner. Sometimes the way in which they answer the questions is far more important than the actual answer.
If all of this seems too overwhelming for you to handle, that is okay.
-
- You can ask one of your staff in your company to take on this role and responsibility.
-
- You can hire someone to come in and help you with these decisions (and you can ask them all the same questions as above before taking their services).
-
- You can reach out to other business owners in your network to see if they have recommendations for someone who could help you with things.
-
- Heck, you can even call up companies that look like they are doing as well as you want to be doing online and ask them who they are using for their services. Try successful companies in other industries as your competitor won’t likely be interested in sharing their secrets with you…
What is important is that you are asking questions, researching, and ultimately making sure that you are doing as much as possible to ensure making the best decision for your company.
Final thoughts:
“But, Jay, what’s wrong with taking a risk on an up-and-comer?”
The answer to that is NOTHING. There is nothing wrong with taking a chance on someone. Someone being green doesn’t make them a con artist.
The issue I am raising is in the honest portrayal of businesses and their capabilities. It is about honesty.
I am a huge fan of working with people who are new and passionate about an industry. But I only work with people who are honest with me about who they are, what they can do, and how their processes work.
I have worked with tons of people who are still learning on the job. It can be quite educational for a business owner as well.
Just make sure they are being honest about everything upfront. You are not obligated to give anyone a chance when it comes to your business’s success, and it’s not right that someone might manipulate you into doing so.
Derek Overbey
October 23, 2010 at 3:46 pm
Great stuff Lesley. I especially like the open house tip. 🙂 I hope you have an absolutely awesome weekend.
Derek
Lesley Lambert
October 23, 2010 at 5:37 pm
Thank you Derek and thank you for being such a great source of ideas!
Daniel Bates
October 23, 2010 at 5:00 pm
Hi Lesley, great post. I use similar posts on my personal profile to “remind” my friends, but focus my efforts on business pages and even teach a class on the subject over at TomatoUniversity.com. If I could tell every agent in the world two things it would be this:
1) Don’t use temporary information in the title of your page. This includes your brokerage, the second you leave, you’ll have to take down the page and start over. Have a plan!
2) People are much more “likely” to “like” more hyper-local pages (think “365 Things to Do in …” for example) than real estate focused ones. I hesitate to put the address of mine on here because I don’t want a million real estate agents skewing my traffic and stats, but I’m approaching 500 fans (which is the actual population of the niche I’m targetting) and am having some good conversations on my page at facebook.com/mcclellanville
I also think that all the bells and whistles (read apps and tabs) that agents add to their pages are just a waste of time. Have the conversations and grow the relationships on social media and send them to your blog/website for the heavy lifting.
Eric Hempler
October 23, 2010 at 10:26 pm
I thought you might share a few more ideas…here are a few I have. I would be interested to see what others think. I basically look at facebook as a way to remind everyone on there I’m in Real Estate, so some of the status I do may include…
– Hosting an open
– Showing homes to buyers in X
– Listing a home in X
Basically a status update as to what I’m doing in regards to work. I don’t over use these, but they’re a few that I do.
Daniel Bates
October 25, 2010 at 1:49 pm
The best one I ever used was, “I love it when a phone calls starts off with ‘I’m looking for property in…’ and ends with ‘I’ll see you this weekend’ ” – A little more subtle, but gets the point across that your active in the market
Matt Thomson
October 24, 2010 at 1:03 am
In a small market like mine, I go to the Search bar, type in “Gig Harbor” and then hit “Posts by everyone.” Closed 3 deals on people whom I found (not friends, not anyone with any shared groups, totally random people) that way.
Folks will post something about Gig Harbor (sometimes as nice as “We’re moving to Gig Harbor!”) and I can send them a message and form a relationship via Facebook.
hermanchan.com
October 24, 2010 at 3:42 am
i think also fanpage and twitter are places where clients review to get a sense of how relevent an agent is. websites tend to be static with template bio. fb tw allow prospects to get to know u more before meeting you…by the time they call u, they probably have decided to work with you, if your facebook/twitter posts are doing their job.
Paula Henry
October 24, 2010 at 4:30 am
Lesley – great ideas for reminding your sphere you’re in real estate. I haven’t used my business page as efficiently as I could because I find what I write other places may not be business and there is no way I know of to specify which FB page to syndicate to.
Do you auto syndicate from any of your other sites. like twitter or posterous, or do you post each separately?
Richie Yu
October 24, 2010 at 11:54 am
Great tips! Question on sorting fb lists. Can you do that inside fb? Be able to sort and prioritize fans?
Brianna
October 25, 2010 at 1:36 pm
Yes Richie you can. Just go to your home page and click on “friends” in the far left column. Then click on “edit friends” in the upper right corner. Then click on “create a list” in the upper right corner and you can start sorting your friends. Facebook also has a cool feature where every time you request a friend or accept a friend request, it asks you right then which list you want to put that person on.
Kye Grace
October 24, 2010 at 1:44 pm
Great post Lesley! Super point about being subtle using your personal profile. Make it about you, your trials and tribulations and human side of your business.
Making the fan pag content as dynamic and engaging as posible is so important. I always suggest people do what they have to do to create conversations, the more dialogue that occurs on your Business Page the better. If your posts are getting zero comments then it is you not the people who like your page.
You are the host of the party. If people are not enjoying it, its on you. Note what you are doing, adjust, observe and adjust again if it is still not happening.
Rob McCance
October 24, 2010 at 3:29 pm
Great post and good ideas. I’ve got no FB and I’m sure I’m missing the party…I can just never tell what the party is, so I can never find the time to get it done.
Joe Loomer
October 25, 2010 at 6:50 am
Have to echo what you said about Open Houses. Once saw one of our agents put a post up that read something like: “$250,000 chandelier. Comes with house. See this amazing lighting fixture, and many others, this Sunday from 2-5!”
Would also add that putting your friends into lists is the single most important thing you can do. It’s not like FB is going anywhere anytime soon, and categorizing your contacts (as you’d do if you were in TP or any other management software) is simply a MUST.
Don’t forget you can create event and invite folks from those lists with three simple clicks instead of having to click on each individual friend one-by-one. Events can be Open Houses, Buyer and Seller Seminars, Pot-Luck dinners for your SOI, business networking speeches and lunches, charity functions, you name it! Limited only by your imagination. Our KW Augusta Partners page is replete with links, events, market snapshots, etc…. A great way to do permissive marketing to your sphere without fear of the deadly “block friend.”
Navy Chief, Navy Pride
Brianna
October 25, 2010 at 1:39 pm
Thank you for this article! I work for a real estate marketing company and we are trying to get agents on the social media band wagon. The number one question I get asked is “will I get leads from social media?” This article, and the comments below, give some great concrete strategies agents can use to get leads. Thanks!
Kelsey Teel
October 25, 2010 at 6:29 pm
Loved the article, Lesley!
GREAT point about not being able to change the name of your Facebook Fan Page! I have run into this problem twice. Once with an agent who changed brokerages and again with an agent who wanted to refocus their niche. After contacting Facebook and finding out there really was no way to change it, they both had to start from scratch…losing all of the momentum they had gained so far.
A good way to promote a listing without being intrusive is to write a blog post (then post the link to Facebook) or a short status that is focused on the neighborhood where the listing is located instead of the actual listing. After you have introduced and educated your fans about the neighborhood, you can say “Oh by the way, here is an example of the kind of listings you will find in this neighborhood.”
I have heard of agents organizing their outlook by the “A, B, C” hot/cold technique, but I hadn’t thought of carrying that method over to Facebook! That is a WONDERFUL idea!
Above all, I think one of the most important things to remember as a Realtor on Facebook is to be sure to search and add every past/potential client as a friend/fan on Facebook.
Josh Aberson
October 25, 2010 at 9:06 pm
Thanks for the post!
It’s interesting to see how people are using Facebook for business these days. It doesn’t seem as though submitting some business info through personal pages is as “taboo” as it was maybe a year ago. I also agree that it is very important not to cross any lines and getting too “salesy”. It also seems as though you’ll get better feedback making more discussion about business in your personal page as long as the conversations again aren’t too much.
I think the best way is to have a professional FB page, but at the same time directing traffic from personal to business in those light soft touch ways.
Thanks for your insight!
Josh
Eric Woodhams
October 26, 2010 at 7:32 pm
Great post Lesley!
Really interesting and inspiring!! 🙂
Thank you!
Jonathan Benya
November 2, 2010 at 5:25 pm
Awesome Post Lesley! Facebook is more valuable than posting in the newspaper EVER was, it’s just a matter of learning how to use it!