12 ways to build and protect your name online
Since you have the internet and eyeballs, you’ve probably read some articles about building a name for yourself online, but you’re not stupid, you already know you need to be on Twitter and you should have a smartphone. What are your competitors not doing online that you could immediately take advantage of?
To answer that question, we asked Scott Allen at Momentum Factor (who also happens to be one of the first social media professionals in the world, we’re serious). We were surprised that his answers were not only creative but unpredictable – there are two tips we bet you’ve never thought of.
Allen notes that Ben Franklin once noted that ““It takes many good deeds to build a good reputation, and only one bad one to lose it.” So painfully true. What follows is Allen’s own words – read and digest:
Whether you’re Joe Blow, freelancer, or owner of The Joe Blow Company, or simply Joe Blow, CEO of Something Else, LLC, your ability to do business is inextricably bound to your personal name. Even if you have focused on building the business brand over your own personal brand, web-savvy (and who isn’t these days?) potential customers, business partners and employees are going to do their homework, which includes finding out what they can about you personally. And in today’s world, Benjamin Franklin’s words are perhaps even truer than when he wrote them two centuries ago.
Consider this: every individual who has a social media account now has an online presence. That’s about 75% of Americans and only slightly lower worldwide. So unless your name is something like Zbgniew Dbrvsky, you’re competing with everyone in the world who shares your name.
On the flip side, unless you’re moderately famous (and no, slightly isn’t enough) or have been proactively building and protecting your name online, all it takes is one Ripoff Report or bad Yelp review that calls you out by name, and your name is virtual mud. If they’re really pissed, they can throw a Fiverr SEO gig at it, and it will take you months, or even years to slog your way out of it.
With that in mind, here are the top 10 action steps you can take to protect your personal name online. Some of the first ones may seem obvious, but they’re here for completeness. Keep reading and you may be surprised.
1. Google yourself. Sure, you’ve probably done it before anyway. This time, make a note of the results — namely, what are the top 20 positive or neutral results out there that are about you. You can note the negative ones, too, but we’re mainly interested at this point in finding out what you have to work with.
2. Update your bio. You want the information that’s out there about you to be current and consistent. If you’ve been online for a while, odds are that there are many different versions of your bio floating around out there. Create a short (under 160 characters), medium (one long paragraph) and long (3+ paragraphs) version. You may also want to have a version in first-person and another in third-person.
3. Join BrandYourself.com. This is an absolutely essential tool for personal branding, and yes, there’s a free version. It will a) provide an additional URL that’s likely to rank high for your name, b) help you promote your other positive URLs with a high-quality, relevant link, and c) track your progress. While there are other steps that may have more impact, the tracking capability is why you want to do this one sooner rather than later. The free version will let you track and promote three links. If you’re serious about this, it’s well worth the $100/yr. premium plan. Submit your highest-ranking links from step 1.
3. Audit and update your current social media profiles. Make a list of all your existing accounts in a spreadsheet. Make sure everything is up-to-date and that any links are going where you want them to go. Also, if any of your accounts don’t have your personal name as part of your username, you may want to consider changing that. It’s not a huge factor, but the Twitter profile for @JoeBlowCEO is going to rank better for “Joe Blow” than @ThatCEODude.
4. Claim additional social media accounts. It really doesn’t matter if you’re never going to use them — go ahead and claim your name (or your variation on it) on as many social platforms as you possibly can. Use your updated bio and set up whatever links you can to your main sites and social channels. KnowEm will do it for you, for a fee. If you want to do it on your own, use NameChk to check availability. If you want to be completely thorough, you can use Wikipedia’s lists of social networking sites, Q&A sites (Quora is a biggie), and social bookmarking sites. Best recommendation: hire a freelancer on Odesk for $2/hr. or less to do it for you.
5. Set up social media aggregation & promotion tools. Now that you have all your social media channels up-to-date, let’s promote them. Must-have tools include Empire Avenue, RebelMouse, XeeMe, About.me and Flavors.me. The key to these is that they are fairly automated — every time you put out a piece of content, it gets linked everywhere. Set it and forget it.
6. Set up Google authorship. If you want Google to know what content is actually created by you, you can now simply tell it on your Google+ profile. This has been around for a couple of years, and heavily utilized by those “in the know”. Now, Google has finally made it much easier for everyone to set this up with their step-by-step guide. Link to all of your new and newly updated social profiles.
7. Become quotable. Have you ever come up with a particularly pithy or memorable way of expressing a thought? If not, it’s time to start, and if so, it’s time to share it. Whenever you think of a nice, concise way of expressing something, put it out on your blog, social media, and quotation sites. While many of them require quotes to be “well sourced”, there are some popular ones that accept user submissions, such as SearchQuotes and QuotesDaddy. If you’re a published author, you can also submit your quotes on GoodReads and if your quote appears in an article just about anywhere, you can try submitting it at ThinkExist.
8. Be a content machine. You have now created the infrastructure to maximize your online exposure. Now you need to give it fuel. There’s no hard and fast rule about how often you should post, or what mix you should have of original content vs. curated content vs. simply sharing content from others. But whatever works for you, do it consistently across multiple platforms.
9. Publish content “off-site”. Supposedly, guest blogging for SEO purposes is dead. While that may be true for SEOs trying to do it on a large scale for the sake of backlinks, it’s certainly not true when it comes to building your personal reputation. You don’t have to do a lot of it, but having your articles published on high-traffic sites will do wonders for your online reputation. It may rank for your name on its own, but it can also gives quality backlinks to some of your top sites. It’s also a great credibility builder in your bio.
10. Give interviews. Because of the concern about guest blogging and SEO, many blogs are steering away from guest posts. But they love interviews! It doesn’t matter whether it’s audio, video, or just written. And — even better than with guest blogging — your name is going to be in the title of the post, not just the tagline, and the search engines love that.
11. Fund a movie. For anywhere from a few hundred dollars to a few thousand, you can become a film producer. “So what,” you ask. IMDB. You’ll automatically get a profile page on IMDB, and that data gets syndicated to hundreds of other sites. Look for films that match your interest and budget on Kickstarter, Indiegogo and other crowdfunding sites. Be sure that it specifies that you’ll get IMDB credit, else the only benefit will be feeling good about supporting an up-and-coming filmmaker.
12. Make a plan to keep all of this information up-to-date. Start by going back and updating your BrandYourself and Google+ profiles with all these new profiles you’ve created. Plan on checking everything at least a couple of times a year to make sure nothing’s broken. Make sure you have all of the information in one place so that if you have a major update to your bio or links, you know where to go and what to do.
Finally, keep in mind that all of these things are just outward signs — your reputation starts with your character. Treat people right, speak well of others, create value wherever you go, and you won’t have to work nearly as hard at building and protecting your reputation.
Scott Allen is one of the true pioneers of social media, helping individuals and businesses turn virtual relationships into real business since 2002. He’s coauthor of The Virtual Handshake: Opening Doors and Closing Deals Online and The Emergence of The Relationship Economy, and a contributor to over a dozen books on entrepreneurship, marketing, social media and other business topics. He is currently Director of Client Solutions for Momentum Factor, a digital marketing agency exclusively serving the direct selling industry. For fun, he enjoys spending time with family, making music, coaching entrepreneurs, pug snuggling, and bending Google to his will.
Facebook pays $52M to content mods with PTSD, proving major flaw in their business
(SOCIAL MEDIA) Facebook will pay out up to millions to former content moderators suffering PTSD to settle the 2018 class action lawsuit.
Facebook’s traumatized former content moderators are finally receiving their settlement for the psychological damage caused by having to view extremely disturbing content to keep it off of Facebook.
The settlement is costing the company $52 million, distributed as a one time payment of $1,000 to each of the 10,000+ content moderators in four states. If any of these workers seek psychological help and are diagnosed with psychological conditions related to their jobs, Facebook also has to pay for that medical treatment. They pay up to $50,000 per moderator in additional damages (on a case-by-case basis).
Facebook also will offer psychological counseling going forward, and will attempt to create a type of screening for future candidates to determine a candidate’s emotional resiliency, and will make one-on-one mental health counseling available to content moderators going forward. They will also give moderators the ability to stop seeing specific types of reported content.
According to NPR, Steve Williams, a lawyer for the content moderators, said, “We are so pleased that Facebook worked with us to create an unprecedented program to help people performing work that was unimaginable even a few years ago. The harm that can be suffered from this work is real and severe.”
Honestly, this job is not for the faint of heart, to say the least. Like the hard-working, yet not unfazeable police officers on Law & Order SVU, seeing the worst of humanity takes a toll on one’s psyche. Facebook’s content moderators are only human, after all. These workers moderated every conceivable–and inconceivable–type of disturbing content people posted on the 2 billion-users-strong social media platform for a living. Some for $28,800 a year.
I wouldn’t last five minutes in this role. It is painful to even read about what these content moderators witnessed for eight hours a day, five days a week. While Facebook refuses to admit any wrongdoing, as part of the agreement, come on, man. Graphic and disturbing content that upset someone enough to report to Facebook is what these people viewed all day every day. It sounds almost like a blueprint for creating trauma.
This settlement surely sets the precedent for more class action lawsuits to come from traumatized content moderators on other social media platforms. The settlement also shows this business model for what it is: flawed. This isn’t sustainable. It’s disgusting to think there are people out there posting heinous acts, and I am grateful the platform removes them.
However, they have to come up with a better way. Facebook employs thousands upon thousands of really smart people who are brilliant at computer technology. Twitter and YouTube and similar platforms do, too. They need to come up with a better plan going forward, instead of traumatizing these unfortunate souls. I don’t know what that will look like. But with Facebook’s sky-high piles of money and access to so many brilliant minds, they can figure it out. Something’s got to give. Please figure it out.
Twitter will give users a warning before a harmful tweet is sent
(SOCIAL MEDIA) Twitter is rolling out a new warning giving users a chance to edit their tweet before they post “harmful” language, and we aren’t sure how to feel about it.
Twitter is testing out a new warning system for potentially offensive tweets. If a tweet contains language Twitter deems “harmful,” Twitter will pop up with a warning and opportunity to revise the potentially offensive tweet before posting. The warning mentions that language in the tweet is similar to previously reported tweets.
If internal alarms are going off in your head, congratulations, you are wary of any censorship! However, if you read a tweet spewing with bile, racism, or threatening violence against a person or institution, do you report it? Do you want Twitter to take it down? If you said yes, then congratulations, you want to protect the vulnerable and fight hatred.
If you are wary of censorship, yet want to fight hatred and protect the vulnerable, welcome to the interwebs! It’s a crazy and precarious place where almost anything can happen. Despite decades of use, we’re still navigating our way through the gauntlet of tough decisions the proliferation of platforms and ease of use have given us.
First, how does Twitter gauge a potentially harmful tweet? According to Twitter, the app responds to language similar to prior tweets that people have reported. Twitter, like Facebook, Instagram, and other social platforms, already has hateful conduct rules in place. In fact, Twitter has a host of rules and policies intended to protect users from fraud, graphic violence, or explicitly sexual images.
Their rationale is detailed, but explains, “Our role is to serve the public conversation, which requires representation of a diverse range of perspectives.” However, they “recognise that if people experience abuse on Twitter, it can jeopardize their ability to express themselves.”
We’ve heard stories of teenagers–or even younger children–killing themselves after relentless bullying online. The feeling of anonymity when insulting a living, breathing being from behind a computer screen often causes a nasty pile-on effect. We’ve seen people use social media to bully, sexually harass, and threaten others.
Twitter cites research showing women, people of color, LGBTQIA+ individuals, and other vulnerable populations are more likely to stop expressing themselves freely when someone abuses them on social media. Even Kelly Marie Tran, who played Resistance fighter Rose Tico in Star Wars, took down her Instagram photos before taking a stand against haters. And she had Jedis in her corner. Imagine your average person’s response to such cruel tactics?
We’ve seen hate groups and terrorist organizations use social media to recruit supporters and plan evil acts. We see false information springing up like weeds. Sometimes this information can be dangerous, especially when Joe Blow is out there sharing unresearched and inaccurate medical advice. Go to sleep, Blow, you’re drunk.
As an English major, and an open-minded person, I have a problem with censorship. Banned books are some of my favorites of all time. However, Twitter is a privately owned platform. Twitter has no obligation to amplify messages of hate. They feel, and I personally agree, that they have some responsibility to keep hateful words inciting violence off of their platform. This is a warning, not a ban, and one they’re only rolling out to iOS users for now.
I mean, in the history of angry rants, when was the last time a “Hey, calm down, you shouldn’t say that” ever made the person less angry or less ranty? Almost never. In which case, the person will make their post anyway, leaving it up to masses to report it. At that time, Twitter can make the decision to suspend the account and tell the user to delete it, add a warning, or otherwise take action.
Every once in a while, though, someone may appreciate the note. If you’ve ever had a colleague read an email for “tone” in a thorny work situation, you know heeding a yellow flag is often the wisest decision. This warning notice gives users a chance to edit themselves. As a writer, I always appreciate a chance to edit myself. If they flag every damn curse word, though, that will get real annoying real fast. You’re not my mom, Twitter. You’re not the boss of me.
This isn’t your great granddaddies’ book burning. This is 2020. The internet giveth; the internet taketh away. It’s a crying shame that evil creeps in when we’re not looking. Speech has consequences. Users can’t edit tweets, so once it’s out there, it’s out there. Even if they delete a tweet within moments of posting, anyone can screenshot that baby and share it with the world. Part of me says, “Good, let the haters out themselves.”
It’s Twitter’s rodeo, after all. This warning gives users a quick, added heads up to posting something that will likely be reported/removed anyway. For better or worse, Twitter’s still leaving it up to users to post what they want and deal with the potential fallout. Hey, I have a great idea! How about we all be respectful of each other on the internet, and Twitter won’t have to come up with this kind of thing.
Yelp adds virtual services classification to help during COVID
(SOCIAL MEDIA) Yelp constantly adds new classifications for how to find a business to meet your needs, now because of COVID they have added virtual services.
Yelp is making efforts to accommodate businesses whose operations are adapting in response to the coronavirus pandemic. Several new features will help businesses display updated services.
The company has added an information category titled virtual service offerings. Business can display service option such as classes, virtual consultations, performances, and tours. Yelpers can search for businesses based upon those offerings.
Yelp has already noticed trends where users are incorporating virtual services into their business profiles. In an report by TechCrunch, Yelp’s head of consumer product Akhil Kuduvalli said “With these new product updates, businesses of all types that are adapting and changing the way they operate will be able to better connect with their customers and potentially find new ones.”
Virtual services in categories like fitness, gyms, home services, real estate, and health are already increasing in popularity. Yelp intends to showcase businesses that are providing those services by creating new Collections.
“Once business owners update their virtual service offerings on their Yelp for Business profiles, we will surface those updates to consumers through new call-to-action buttons, by updating the home screen and search results with links to groups of businesses offering these new virtual services, as well as surfacing them in other formats like Collections,” said Kudvalli.
Also in the works is a curbside pickup category for restaurants. Additionally, Yelp introduced a free customized banner for businesses to post updates on their profiles. About 224,000 businesses have used the banner so far.
Yelp hasn’t stopped there. It’s made its Connect feature (which allows businesses to share important updates to all Yelpers on their profile and their email subscribers) free to eligible local businesses as part of the Yelp’s commitment to waive $25 million in fees to support businesses in need during the COVID-19 crisis.
During COVID-19 businesses and consumers need all the help they can get, and thankfully Yelp is there to – help.
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