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Using sponsored posts on Facebook? Prepare for backlash

Sponsored posts on Facebook can expand your reach to people who otherwise may never have heard of you, but consumers often react vehemently to your being injected into their newsfeed, so proceed with caution.

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Sponsored posts on Facebook: unintended consequences

Promoting your brand has long been an option on Facebook, either through sidebar ads, done for free through posting status updates on your personal wall or business page, or through paid, sponsored posts that pushes an ad into a user’s newsfeed whether you’re connected or not.

Communications expert, Bob LeDrew came across a sponsored post (pictured above), witnessing that the first comment on the post was written in anger to the Realtor, and while LeDrew says the agent handled it well by apologizing, calmly explaining why they see the ad, and offered solutions. Out of curiosity, LeDrew visited the agent’s Facebook Page and saw the following:

facebook-page

You just might anger your potential clients

LeDrew said that this “points out to businesses using new social media options for advertising such as sponsored posts on social networks that they may well tick off people who see them.”

“Be prepared to receive angry — even intemperate — feedback, and to respond in a measured and factual manner,” LeDrew added. “Imagine if the realtor had responded by saying ‘Look, if you don’t like it just hit ignore, okay? It’s not my problem!'”

LeDrew concluded, “in fact, depending on the type of advertising you’re planning on doing and the nature of your business or organization, the potential for negative responses might well dissuade you from doing such advertising. Proceed carefully!”

Another real world example

Erica Ramus, Broker/Owner of RAMUS Realty Group agrees that web advertising expands a business’ reach, but that consumers don’t always understand how the advertising model works and they can become angry as seen above.

Ramus said, “For example, I advertise on Zillow, which now lists property information on most homes in the U.S. – both for sale and NOT for sale. I regularly receive angry calls and/or emails from homeowners who want me to remove their home’s data from Zillow. They see their home information and my photo in the upper right corner, as if I’m marketing their home for sale. I patiently explain it’s not me putting the info out there, it’s Zillow, and as it’s public information it’s not going to go away.”

“The backlash can be worse on Facebook ads,” Ramus added, “where the consumer may see your ad in the right hand ad feed – or in the midst of their newsfeed as a sponsored post. I don’t run ads on Facebook anymore, after receiving feedback that locals resented getting my open house announcements and new listing information in their feed and considered it SPAM, not interesting information.”

Ramus asserted that the last thing a marketer wants to be labeled as is a spammer. “We don’t control where the ads go, sidebar or newsfeed, so I won’t run ads there.”

Marti Trewe reports on business and technology news, chasing his passion for helping entrepreneurs and small businesses to stay well informed in the fast paced 140-character world. Marti rarely sleeps and thrives on reader news tips, especially about startups and big moves in leadership.

Social Media

Why your Instagram follower counts might be jacked

(SOCIAL MEDIA) What’s going on with Instagram follower counts? It’s a v-day bug, of course!

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Yesterday, I did what I usually do on Instagram – peruse through my own profile because I enjoy my photos. Though my follower count is nothing to write home about, I was confused when I noticed I had lost about 10 followers and had mysteriously unfollowed about the same number of people.

To quote Alicia Silverstone in Clueless, “I was like, totally buggin’”. Turns out, bug was the operative prefix as a bug was cause for the issue, and many users were feeling the bite.

TechCrunch shared that Instagram confirmed the bug was the problem causing follower counts to change. The social media platform also said that the issue should be resolved by 9 a.m. PST on Valentine’s Day (because the only love worth celebrating is that of your follower count!)

At first, many users, myself included, assumed that the decrease in followers came from an attempt from Instagram to remove fake spam accounts. However, when we noticed that our following count had also gone down, that was when people took to Twitter to complain.

One user wrote, “so I just lost like 4K on Instagram and it unfollowed like 100 people within a matter of minutes? what’s going on [whining emoji] like I’m not mad about my follower count cause I’d rather have less spam followers and better engagement but like why is it unfollowing people?!”

Instagram also used Twitter as a way to explain the issue, which is where they shared that the problem should be fixed by Thursday morning. “We’re aware of an issue that is causing a change in account follower numbers for some people right now. We’re working to resolve this as quickly as possible,” the company tweeted on February 13. “Update: we’re expecting to have this issue resolved by 9 a.m. PST tomorrow. We understand this is frustrating, and our team is hard at work to get things back to normal.”

My follower/following count went back to normal a few hours after I noticed the issue, but it may take just a bit longer for all users to see the counts restored.

Share with us below if this issue threw off your social media game yesterday!

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Fallout from Facebook’s shady program spying on children

(SOCIAL MEDIA) Facebook is barely even trying to be sneaky anymore, paying children to allow them to spy. Shameless.

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Facebook recently landed in hot (boiling) water when it was uncovered that Facebook has been paying teens to install a “research” VPN on their devices that would allow the tech giant to see all of the teen’s cellular and web usage, for about $20 worth of gift cards each month.

The participants were largely recruited into the program as a result of targeted Snapchat and Instragram ads, and offered participants additional incentives to refer friends into the program too.

The purpose of this Big Brother program was not to empower young minds with technological innovation, but to use all of this data to track Facebook’s competitors, keep track of emerging trends, and otherwise be creepin’ on the kids. The program reportedly went so far as to ask users to share screenshots of their Amazon order history pages.  

According to the report: “Facebook sidesteps the App Store and rewards teenagers and adults to download the Research app and give it root access to network traffic in what may be a violation of Apple policy so the social network can decrypt and analyze their phone activity.”

Oh, and if the privacy concerns of this whole program weren’t terrifying enough; it has been going on since 2016.

Almost immediately after the news broke, Apple banned Facebook’s Research VPN and shut down the iOs version of the Research app, before Facebook could suspend the program voluntarily. Apple also released a statement condemning the program and Facebook’s shady choice to hide it in the iOs Developer certificate rather than the App Store (where apps that collect personal data have been banned since last summer).

This entire debacle highlights the murky borders of online consent when children and teens are involved. Not only are teens less likely to be aware of the risks of sharing their data, but also often parental “consent” is not real. There’s no verification of parental consent; if a teen checks a box in an online form saying that they are their parent—the website is none the wiser. The same is true for many age verification processes.

If you are a real parent reading this and want to check to make sure that your teen’s not selling their personal data for pennies, you LifeHacker has instructions to help you identify whether or not they are in the program (and get them out of it!).

This entire debacle is a nice reminder that large tech companies may offer innovative services, high salaries to employees, and strange new ways of keeping in touch with people we’d probably forgotten by now, but the product is not the social networks they build.

The product that Facebook, Google, Amazon, and other giants are really interested in is data – we’ve been reporting that for over a decade now. Their treatment of people that may not even be able to consent to sharing their data highlights this narrow goal. If you a not a person, but rather a collection of market insights, what does your age matter? It’s just another variable for the algorithms (robots).

The upside of this entire debacle is that many parents previously unaware of this type of program are now talking to their children about this topic.

Further, this gives politicians more tangible evidence of why media companies like Facebook should never get a free pass for bad behavior.

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We’re skeptical of FB’s reason for killing the Moments app

(SOCIAL MEDIA) Facebook is killing Moments. Turns out, most people don’t know it exists – here’s what we’ll all be missing.

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January was the longest year ever, amirite guys? Now all that’s over, we can finally say goodbye to toxic things like Whole 30 oversharers and, if we’re lucky, terrible products from tech giants.

I love writing about tech companies’ failed attempts at ~cool~ new products. Honestly, it’s become a personal hobby, or, dare I say, delight. Nothing warms my ice cold heart like seeing Google Glass, Google+, and the Facebook “Moments” app go up in flames.

*record screeches*

Wait, hold up… there was a Facebook Moments app? What the heck is (or was) the Moments app?

In case if you didn’t know like most people, here’s what you need to know:

Moments was originally created in 2015 as a way for Facebook users to privately share photos outside of the standard Facebook platform. The app implemented machine learning and facial recognition technology to help group photos, and then “recommended” who to share the photos with based off who was in the picture.

Get off my lawn.

If there’s anything we learned in 2018, it’s that we can totally trust Facebook with very private and personal information!

And I know what you’re thinking: why would this crappier and creepier version of Google Photos be necessary? Spoiler alert: it’s not.

In a moment of temporary sanity, Facebook announced it’s shutting down Moments and the app in its entirety on February 25th, citing a notable lack of downloads.

Here’s the interesting bit, though: no other reasons were mentioned like security or privacy concerns, and they insisted it’s pulling the plug only because not enough people downloaded it.

Considering Facebook bullied hundreds of thousands of users into downloading the app, so much so that in 2016 it was #1 in the App Store for several days, do we really believe the “no user base” excuse?

What else is going on under the hood of Moments that isn’t being revealed?

Given the recent controversies surrounding Facebook’s lack of data transparency and unethical decision making in this realm of personal data, I have a hunch something else might be behind this sudden “no downloads” rhetoric.

Only time, and perhaps another amusing congressional hearing, will tell.

In the off chance you’re one of the seven people with photos on Moments, you’ve been forewarned, and make sure to delete all of your data from it in case if Zuck pulls another Cambridge Analytica.

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